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Av Rafael E. Melgar km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4896)
Room & Suite (1044)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cozumel Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 56 hotels in Cozumel
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Room & Suite (1,044)1,044
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Diving
Snorkeling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
24Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
4,739Reviews498Q+A100Room tips
Traveler rating
  • 3,694
  • 728
  • 185
  • 78
  • 54
Time of year
Traveler type
Language
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  • English
Popular mentions
Igor wrote a review Dec 2
1 contribution
We staid at the resort from 16 November during 2 weeks at room 206. Location is very good, the hotel was build on the reef and we could snorkelling into a safety swim area. The room is close to stuff elevator and early morning it was not very pleasant:( but there is a perfect view to the sea .All other times the resort is quiet and peaceful. The buffet had big choice and food is tasty. So, the bottom line: we will come back without any doubts. And last but not least is : the stuff. The team of resort is great. I'd like to say lot of thanks to everybody and , of course , 2 best waiters Fili an Heri : Hola Amigos! I'd to recommend the management of the resort to promote them.
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Date of stay: November 2020
Value
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Ruthie T wrote a review Nov 2020
Hilton Head, South Carolina90 contributions63 helpful votes
Family vacation with 5 adults and 3 children (ages 11 and 7) One family had a loft suite and the other 2 rooms were on the 4th floor - one being concierge which does not make much difference. Resort is older, but very well maintained. Noise from hallways - tiled walkways and loud slamming doors. Voices really carry from hallway. Airport arrival was good-We had reserved transfers, but would just get a taxi next time...cheaper and no difference in service. I can't possibly name everyone, but I will tell you that the employees are all exceptional! From the moment you arrive until the time you leave, they are super gracious and helpful. Isaisic (spelling) was the bellman who helped us with everything and navigating the taxis as well. He was our "GO TO" man. All the servers at the pool..Erika, Ricio, Emmanuel, Jose, David (pool Concierge ) are wonderful! Everyone wears masks 100% of the time...sanitizers everywhere. Other than lounging and eating most guests wear masks...ordering at the bar, inside, restrooms, etc. Food was very good although we ate off site 4 nights. Pastries were awesome!! Drinks were very weak. Some of the group enjoyed the "umbrella" drinks. Room also provides bottles of liquor and frig. stocked with whatever you want. Rooms were cleaned well everyday and also turn down service. Breakfast/lunch are back to buffet which made us nervous, but we would get our food and eat at an outside table. Brick oven pizza by the pool was a hit for everyone. Good activities team for the kids. Great massage from Juanita! This was about our 7th time in Cozumel and the best "all inclusive " so far. We have stayed at Melia and El Cozumeleno. Also, stayed at Presidente, (our very favorite) but too pricey now. Cozumel really needs tourism/cruise ships back. Most of down town stores are closed and restaurants struggling. Thank you again to the WONDERFUL staff!! They are exceptional people!! Almost forgot...great entertainment every night!!! Great hotel for divers. Snorkeling out front, but not the greatest. No Beach. Wonderful pool area!
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Date of stay: November 2020
Rooms
Location
Service
1 Helpful vote
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 4 days ago
Dear 187ruthiet; Thank you for choosing Cozumel Palace! We appreciate taking the time in sharing with us your feedback as it is extremely important to us. It is great to read your positive review, we are pleased that you enjoyed our facilities and services but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you soon! Best Regards, Marcos Rojas General Manager Cozumel Palace
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Jessica Cargile wrote a review Nov 2020
3 contributions
Spent a week at Palace diving with the family and we had an amazing time! Our dive boat with Roger and Shamyr was fantastic and our dives guided by Daniel and Vanessa could not have been better. We had a group of newly certified teenagers and the guides made the experience easy and fun, and we saw so many amazing things - turtles, eagle rays, eels, etc. At the resort, our servers Luis and Emmiel and the concierges David, Rocio and Martha were so attentive. Raul the bartender made amazing old fashioneds!! Jose Luis took wonderful care of us and helped us with reservations and made great recommendations, and the entire staff was phenomenal. Will definitely come back for the food and diving!!
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Date of stay: November 2020Trip type: Traveled with family
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 1 week ago
Dear TheSaltyNacho; It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We appreciate the recognition to the exceptional service from our staff members as this is what we aim for, to always create unique and extraordinary vacation experiences for our guests. Thank you for your recommendation and we look forward to welcoming you back soon. Best Regards, Marcos Rojas General Manager Cozumel Palace
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airbmac wrote a review Nov 2020
Post Falls, Idaho30 contributions12 helpful votes
Just left Cozumel Palace and can not wait to go back!! The service is truly spectacular and I have never been more spoiled! Luis, Emmuaul, Rocio, and Martha the waitstaff would seriously drop everything to get us another drink or more food. Raul at the Lobby Bar made the best drinks and had our favorites ready for us as soon as we walked in. And a super special thank you to Jose Luis our concierge that was setting everything thing up and managing every little hiccup. I can not recommend Cozumel Palace enough!!!
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Date of stay: November 2020Trip type: Traveled with friends
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 1 week ago
Dear airbmac; Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. It has been a pleasure to have you with us and pamper you with the service that Palace Resorts is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We will be delighted on having you back very soon for another extraordinary vacation. Cordially, Marcos Rojas General Manager Cozumel Palace
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christinaschanbacher wrote a review Nov 2020
Philadelphia, Pennsylvania55 contributions11 helpful votes
Terrible weather didn't destroy my trip. My first interaction at resort with Renee and Dora was not good. They are not pleasant people. Dora actually made my anxiety so bad, i cried. Nina, on the other hand, was an amazing customer service rep. Alejandro, in sales, was an savior. He does listen and care. Especially, for members. We are members, btw. Raul & David are great bar staff. Tasty drinks. Remembered us and drinks we preferred. Erika, Emmanuel, Juan are outside pool bar staff. Emmanuel hustles!!! Very little wait with these 3. Charlie does pool entertainment. He knows how to make a fun day. Pool Volleyball was the best. Martha and Sarahy are hosts. Hostesses that also remember you. Sweet happy women! Fernando works bell at the front. Great conversations. He will help with everything and anything! Juanita in the spa does an amazing massage!!! She also does a thorough mani pedi.Overall, it was a great vacation. No beach. But scuba, snorkel right off dock. 3 restaurants. Swim up bar. Bar inside. Spa. Very little option for sjopping on resort with credits. That sucked! Private dinner was delicious and fun. Do it!! Extremely clean. Food is belly busting good. Hard to stop eating.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 1 week ago
Dear christinaschanbacher; Thank you for taking the time on sharing your comments regarding your recent stay at Cozumel Palace and for making us part of your vacation. Moreover, we are glad that your overall experience was positive where you were able to enjoy many aspects of our property and our service. Please be sure that your satisfaction is our main goal and that your comments are very important to us. We remain at your service. Cordially, Marcos Rojas General Manager Cozumel Palace
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PRICE RANGE
$276 - $563 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumel, palace hotel cozumel, plaza las glorias cozumel, palace cozumel, cozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
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Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.3 miles), La Internacional Cerveceria (0.3 miles), and Cinepolis (0.2 miles).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Cozumel Palace?
Yes, free parking is available to guests.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rock 'n Java Caribbean Cafe, Rolandi's, and Jeanie's.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness center during their stay.
Does Cozumel Palace have an airport shuttle?
Yes, Cozumel Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.