We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Av Rafael E. Melgar Km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
Lowest prices for your stay
Hotel direct offer!Xmas Sale: Up to 35% Off
Official website
$312
View deal
Expedia.com
$314
View deal
FindHotel
$287
View deal
Orbitz.com$314
Priceline$315
Agoda.com$315
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5271)
Room & Suite (1120)
Videos (1)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.

About

#4 of 65 hotels in Cozumel
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.5
2022 Travelers' Choice Best of the Best
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Diving
Snorkeling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Hotel links
Special Price:Xmas Sale: Up to 35% Off

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
33Restaurantswithin 0.3 miles
15Attractionswithin 0.3 miles
4949Reviews562Q+A100Room tips
Traveler rating
  • 3,857
  • 753
  • 201
  • 80
  • 58
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Michelle L wrote a review Sep 23
6 contributions1 helpful vote
The very best experience here with all personnel amazing but the very best for Joel our sommelier, Walter out personal dive guide, Nina our guest coordinator and for the spa JAUNITA - the absolute very best. Will hopefully return very soon.
Read more
Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 2 days ago
Dear Michelle L, We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations. Thank you also for appreciating our efforts to please our guests and for your compliments to all our staff, particularly the incredible team of Walter and Juanita. Thank you as well for mentioning and highlighting the service from Joel your sommelier and Nina your concierge! Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Best Regards! Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GO-FOR-IT-BETH wrote a review May 2021
New York City21 contributions11 helpful votes
+1
Hotel's Favorite
Traveling from New York is a two flight trip, so it has to be worth it, and Cozumel Palace is! The hotel is beautiful and kept extremely clean. We were very comfortable and every room has a view! First, there is the staff: Dora, who scheduled our Covid test for us and then arranged for a romantic dinner when she heard we were celebrating an anniversary. After our romantic dinner, there was a lovely surprise waiting for us in our room. When, unfortunately, we had to take a trip to the hospital, she came with us to lend support. Pedro, the head of Security, also came and then picked us up. Such beautiful people. Then there is Joel, the Sommelier. He is someone who truly loves his job and loves sharing his incredible knowledge of wine. He is also one of the sweetest people we ever met! So glad we made this new friend. Then there are the restaurants! We started with Agura, which is Indian cuisine. Fabulous! You must try it! The chef, Honorio, clearly put his heart and soul into these dishes. The manager, Selene, was also very proud of what they created. We had similar experiences with the Japanese and Italian restaurants! The wait staff was super friendly. Special shout out to Evert, Kika, Ruisel , Eric, Ivanovich, Jonathan, and the hostess, Martha!!! Go for the Cozimil dinner and wine tasting events , totally worth it! All of this with that beautiful ocean right there. Can’t forget that ocean!! My husband and I will definitely be back!!
Read more
Date of stay: May 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
8 Helpful votes
Helpful
Share
Response from , Propietario at Cozumel Palace
Responded May 31, 2021
Dear GO-FOR-IT-BETH, It is great to read your positive review, we thank for taking the time to share it with us as it is an opportunity to continue to make your vacation memorable and relaxing. We are pleased to read your kind words of our staff who is committed to exceed our guest expectations, we regret to learn that you had to go to the hospital, however it is good to know that the correct follow-up and procedures were applied in the moment; to assist you and make this stay more accommodating, rest assured that our team members will be personally recognized for providing you with this experience. Furthermore, we thank you for making us part of such special and romantic occasion, and we are anxiously awaiting your soon return to continue enjoying the extraordinary Palace Experience. Cordially, Marcos Rojas General Manager Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carmen S wrote a review Sep 21
Tisdale, Canada8 contributions13 helpful votes
Cozumel Palace is a vacation spot that will visit time and time again for the rest of our lives as it is serene and simply remarkable. It is as if time melts away when we are there. We have travelled to Cozumel Palace many times with our children and have always left feeling like each trip was better than the last. The property is small and convenient with the most stunning views. The spa is beyond relaxing with incredibly professional services. I have never once been disappointed. The food is vast and always delicious. To be able to swim and take 7 steps and snorkel into the ocean where a life guard is on duty is also phenomenal. Cozumel Palace is the perfect location with the most incredible staff and activities for any family that is looking to relax, soak in the sun and find peace and joy at every turn.
Read more
Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 3 days ago
Dear CarmenS3317, We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations. Thank you also for appreciating our efforts to please our guests and for your compliments to all our staff, Thank you as well for mentioning and highlighting our spa facilities, the delicious food , we´re glad you can explore the ocean with the snorkel activity and noting the service and attention from our lifeguard. Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Best Regards! Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
G.L. wrote a review Sep 20
Colorado Springs, Colorado10 contributions11 helpful votes
My wife and I chose the Cozumel Palace for our 5 year anniversary. Everything was beyond expectations. First, the resort setup a special anniversary dinner for us, with a bottle of champagne, and rose petals in the room afterwards. The service ade the entire week. The staff is attentive, and willing to go the extra mile to please guests. Special shout out to Eduardo in Momo, Fili at breakfast, and Javier at the lobby bar for always making sure drinks and food were taken care of. The night we ate at the Indian restaurant, everything was marinated in Greek Yogurt, and my wife has a diary allergy. The chef prepared a special DF shrimp dish. Every meal, they made sure there wasn't dairy, or my peanuts. It's rare to see resorts take this extra step in our past experiences. The food - The food at all of the restaurants was some of the best we've had at any AI resorts. It's refreshing for breakfast and lunch to be able to order something fresh, instead of having to eat out of the food warmers. The Asian restaurant was probably the favorite for the week, followed by the Mexican. - The rooms - The rooms are very nice, they all have ocean views, and double tubs in the middle of them. Having an in room liquor dispenser was a nice added bonus. We did end up having an issue on our second to last night with a leak in our bathroom ceiling. After notifying the front desk, and it being determined it couldn't be fixed quickly, we were moved to another room immediately without issue.
Read more
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 4 days ago
Dear swizzlestix87, Thanks for the opportunity to host you at Cozumel Palace and for your time writing a review, we're truly glad that you had a great time with us and that you enjoyed the anniversary celebration, thanks for your kind words about the dedication our staff from each department brings to every single task they perform as Eduardo and Javier, also thank you for noting the delicious food offering that day by day our chefs are in charge of preparing with all their dedication as the special DF shrimp ceviche we're glad that despite your dietary restrictions you were able to enjoy the delicious food we offer and feel safe while we catered your needs. We work every day to improve our facilities to create a better environment and an unforgettable experience in your stay as the rooms and the amenities included , we apologized with the leak incident you may rest assured we will take into consideration all your comments your feedback help us to identify opportunity areas and implement action plans our service staff is trained to provide immediate solutions and alternatives. We hope to have the opportunity to host you many more times in the future, Best Regards! Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hue C wrote a review Sep 19
Alexandria, Virginia9 contributions4 helpful votes
I felt like coming home every time I stayed at Cozumel Palace. The staffs there gave customers a very sincere and warm feeling. I loved Cozumel Palace not only the service s, but also the varieties of restaurants
Read more
Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 6 days ago
Dear huec_13, Reviews such as yours are truly an enthusiastic inspiration to us as they encourage our earnest efforts to always deliver top tier service hence with a warm and sincer feeling we´re glad you felt intended to, thank you as well for mentioning and highlighting our varieties of restaurants we work incessantly to provide you more options and create a wonderful experience , We look forward to welcoming you again in a near occasion. Best Regards, Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Divebabydive wrote a review Sep 18
Austin, Texas842 contributions378 helpful votes
This is our 3rd time here. We were here last year same month.. and first time was 2015. We were happy to come here as we were excited about what we had last year.... but this year was not 5 stars. I will attach some documents/pictures. One is a email about taxi fares to a marina where they did not respond to me in kind... On 16 September the hotel had lots of activities planned for pre-Mexican independence day. They had mexican market at 6, mariachi at 7, and the show at 9. That morning I noticed the TV showing 830pm and the hotel app showing 9pm. The front desk said the app was correct. As it turned out, that information was wrong... along with more info. The maraichi was supposed to be at 7, but they had their show at 6. So we ended up missing this. This is NOT 5 star service. That day we planned our dinner around what we thought was the schedule, but everything was wrong. The food was also not as great as last year. The asian was our favorite last year, but this year it was not our favorite. The flavors were not 100% like the last times. The mexican was ok. but once again not awesome. One time we also noticed the lunch buffet soup was not hot. I had to get the staff to put in microwave. Not cool. Just overall miss This place could also use MSNBC on the TV selection.
Read more
Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 2 days ago
Dear Divebabydive, First of all, I would like to thank you for taking the time to write a review about your last stay at Cozumel Palace. We appreciate your preference and value the fact that you have had chosen Palace Resorts for the last years. We apologize for the perception you felt towards the Resort. Rest assured that your constructive feedback is of extreme importance to us; our management team considers all the comments from our guests in order to improve the quality of services, food and facilities offered. We truly regret that you were not able to enjoy the Mexican Party as you had hoped; unfortunately, we had several periods of rain, which did not allow the original program to take place as planned and we had to adjust some last minute changes, trying to provide as much entertainment as possible. All of our staff worked very hard preparing this special event, and we all regret it was affected by the weather conditions. We sincerely hope to have the opportunity to welcome you back again in the near future and change your perception of our service by exceeding all of your expectations. Respectfully, Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patricia wrote a review Sep 17
2 contributions
Great experience, all the staff at the Resort provided us with personalized service to all. The rooms were cleaned and with a beautiful view. All the personnel was attentive to fulfill our needs with great attitude. We are planning to go back and visit again.
Read more
Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 6 days ago
Dear Patuquita77, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the the rooms cleanliness and beautiful view but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We will be delighted on having you back very soon for another extraordinary vacation, Best Regards, Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LuannYarberry wrote a review Sep 17
11 contributions7 helpful votes
If you are looking for a smaller resort in Mexico this is it! It might not be directly on the beach but you cannot find a better resort. It is within walking distance to town and shopping. The staff is simply amazing. The best part NO RESERVATIONS Needed at the restaurants…makes it great when you just want to go at your own pace.
Read more
Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 6 days ago
Dear LuannYarberry, It is great to read that you had a terrific experience at our small but lovely resort ,thank you for noting our qualities as no reservations restaurants , our privilege location and the excellent service provided for our staff. We are pleased to read your kind words and we hope to welcome you back very soon! Best Regards! Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Libre G wrote a review Sep 17
Columbus, Georgia3 contributions2 helpful votes
My husband and I visit Cozumel palace every year, and again it did not disappoint. The property, activities, food and entertainment are top notch - but what sets this place over the top is the service. You will not find service like this anywhere else! Cozumel Palace has the best service, hands down. We just got back and are already looking forward to our next trip.
Read more
Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 6 days ago
Dear libregarcia79, Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, entertainment , comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. Thank you for your recommendation and we look forward to welcoming you back soon. Best Regards, Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeff V wrote a review Sep 17
10 contributions1 helpful vote
+1
7th time for us at the palace and they are back in full operation after covid. Food. hotel grounds and staff are all top notch A couple special people to call out is Selma and Martha who are awesome restaurant hostess, actually all the hosts are excellent, but Selma and Martha always have a very warm personality. Gabrial our server in the buffet is always someone I look forward to seeing. He goes above and beyond and will find me special food items. Pascaul at the bell desk --- wow If there is one employee who makes me feel like family it is him. If you ever need something he is the guy -- He will get it done. Aqua Safari Excellent dive guides and boat crew. I do hope the boats return to providing snacks to the guest between dives -- Even something simple like fruit is fine. I miss this since they stopped it after covid. They do provide water but I miss the extras! While I can bring a lunch many first time divers with them forget to bring anything, I can't wait to go back -- I am getting ready to book again for Spring 2023
Read more
Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: I like the higher floors for a better view
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Palace Resorts, Director General at Cozumel Palace
Responded 6 days ago
Dear 654jeffv, We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations over the past seven years. Thank you also for appreciating our efforts to please our guests and for your compliments to all our staff, particularly the incredible team of Salma, Martha, Gabriel and Pascual. Thank you as well for mentioning and highlighting the service from Aquasafari dive guides . Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Best Regards! Natalia Sánchez E-Concierge Cozumel Palace
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$288 - $425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumel, palace hotel cozumel, plaza las glorias cozumel, palace cozumel, cozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.3 miles), La Internacional Cerveceria (0.3 miles), and Punta Morena (0.3 miles).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Cozumel Palace?
Yes, free parking is available to guests.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rolandi's, Rock 'n Java Caribbean Cafe, and Jeanie's.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness center during their stay.
Does Cozumel Palace have airport transportation?
Yes, Cozumel Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.