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Av Rafael E. Melgar km 1.5 Zona Hotelera Centro, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4922)
Room & Suite (1052)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cozumel Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 57 hotels in Cozumel
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Room & Suite (1,052)1,052
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Diving
Snorkeling
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
24Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
4,750Reviews503Q+A100Room tips
Traveler rating
  • 3,704
  • 728
  • 186
  • 78
  • 54
Time of year
Traveler type
Language
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  • English
Popular mentions
Amb_Medic wrote a review Jan 15
Minnesota123 contributions63 helpful votes
+1
First, Covid. We felt safer on the island, in the shops, stores, streets and in the resort then we do at home in Minnesota. All the locals were wearing a mask, even outside, when they were riding their scooters, on bikes, in their cars, etc. When going to a store, shop, or place to eat, you had your temperature check, than sanitized your hands and stepped in sanitizer for your shoes. Tables and surfaces where sanitized after each guest and they strictly enforced social distancing and allowed capacity. The few times we saw someone without a mask, or someone refusing to comply, unfortunately, it was a tourists. We have stayed at Cozumel palace for 15 plus years, and this year it was a two week stay. So your first question might be, isn't it the same thing year after year or even day after day? NO! Each year the menus are different and this year they added a new India restaurant, table side made fresh guacamole, tuna tarter, ceviche, bisket sandwich, fruit and yogurt cart, and more! There was also a new special dinner option, the Cozumel dinner. Joel always changes the wine tasting experience. We did the wine tasting twice, and he changed the wines for both tastings. Check out their wine menu! They have wines I can't even find at some of the highest end restaurants in the US. All staff wore masks, always. Everything in the restaurants where social distant, and sanitizing was constant. When you returned to the resort from a trip outside, you sanitized your shoes and hands. Before entering a restaurant, you sanitized your hands. Masks are required at the resort. Safe, comfortable, and confident are the words I would use to describe the covid precautions at Palace. We even choose to work remotely one week, what a way to go! Sea breeze and waves in the background, 5 star dining, no cooking, and someone else doing the dishes. The internet connection was outstanding and no issues with phone service or connecting to US sites like Zoom, teams, Googe Connect, etc As noted in numerous reviews, what really makes Cozumel Palace truly one of a kind, is the staff. From Isais and Pasquel at the door, Ana at the front desk, Martha and Lulu at the hostess stand, Salina and Louis in the restaurants, Joel as the sommelier, and countless others, you will not only feel like family, you will have the most incredible experience ever. Every staff member you meet will greet you with the warmest smile, and if there is something you need, they will do everything possible to make it happen. We cant wait to return to see our Cozumel Palace family. Aarron and Michelle
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Date of stay: December 2020
Location
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 3 days ago
Dear Amb_Medic; It was a pleasure to welcome you back to your home away from home for another unforgettable vacation! We are pleased to read that you enjoyed our facilities, services, delicious restaurants and especially the incredible attention of our staff, as well we appreciate that you will notice that Cozumel Palace is always reinventing itself so that our repeat guests always have something new to try. We remain at your service and we will be delighted on having you back very soon for another extraordinary vacation. Best Regards, Marcos Rojas General Manager Cozumel Palace
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nbparents wrote a review Jan 7
Tucson, Arizona108 contributions63 helpful votes
There is nothing I can say that would be negative about our stay, Our family had 2 rooms over christmas 2020. We stayed in the bridal suite - which was beautiful with a perfect and large private deck. Every single staff member went above and beyond. We are diamond members and Jose Luis, our Diamond concierge, handled everything! He is the best diamond concierge we have had thus far. I wish I could name everyone that helped us during our stay - they were all wonderful! Rocio, Vicente and many others, but those are the ones that stand out in my mind at this very moment. Thanks to everyone. Cozumel is like our second home. All 6 of us enjoyed our stay very much - we will return for the hotel, the food, the scuba, and all the services! Thanks to all!
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Date of stay: December 2020
Location
Service
Sleep Quality
Room Tip: All the rooms are oceanfront - so hard to get a bad room!
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 1 week ago
Dear nbparents; Thank you for choosing Cozumel Palace! It has been a pleasure to have you with us and pamper you with the service that Palace Resorts is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We will be delighted on having you back very soon for another extraordinary vacation. Best Regards, Marcos Rojas General Manager Cozumel Palace
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Hannah Canzoneri wrote a review Jan 4
Charleston, South Carolina1 contribution
Cozumel Palace has the best staff of any palace resort. Raul, Juan, David, and Jose are the most energetic and creative bartenders. Joel, the sommelier is very passionate and knowledgeable. We love the wine tasting!! Sara, the wedding planner is amazing! She planned our wedding in 2018, and we couldn’t have been happier. She made our day perfect. Fili and Eliza (breakfast) are always smiling and remember trip to trip preferences. Maria, the chef is fantastic! We enjoy seeing them every morning. Anna, at the front desk is simply the best! She is always helpful and goes above and beyond. Marco, new to Cozumel Palace, stands out out of all the pool staff. Our first time meeting him was November, and he is very prompt and remembers every detail! When we returned late December, he remembered all of us by name and what we preferred. Pascual, Isais, and Abraham are fantastic bellmen. They always are first to greet us with a huge smile at the door. Our absolute favorite is Martha! Martha has the biggest heart and personality. Looking past that Cozumel palace needs an upgrade, they hands down have the best staff! We will always return
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Date of stay: January 2021Trip type: Traveled with family
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 1 week ago
Dear hannahcanzoneri; Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. It has been a pleasure to have you with us and pamper you with the service that Cozumel Palace is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We remain at your service and we look forward to welcome you back soon! Best Regards, Marcos Rojas General Manager Cozumel Palace
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stuff570 wrote a review Jan 3
Playa del Carmen, Mexico13 contributions2 helpful votes
This was our first trip to Cozumel with my spouse and three children ages 11-17. We stayed in a loft room- which was perfect for our family. We felt safe and well-cared for by the excellent staff. The food was excellent- we never had to wait to be seated for our meals. Great room service, pool-side service. The location is perfect- beautiful pool and right on the ocean. They have easy access for snorkeling right off the deck- we saw lots of fish and a ray just right there by the hotel. I would recommend you bring your own snorkel masks and tubes- you can't rent them anymore due to COVID. They do have fins and life-jackets available. There is a grocery store right across the street if needed. Their New Year's Eve party was amazing- fireworks, live entertainment and a world-class meal. My family would love to come again sometime.
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Date of stay: January 2021
Location
Cleanliness
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 1 week ago
Dear stuff570; Thank you for choosing Cozumel Palace! It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. We very much appreciate your recommendation and we look forward to welcoming you back soon. Best Regards, Marcos Rojas General Manager Cozumel Palace
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nicolelM97NF wrote a review Dec 2020
Edmonton, Canada3 contributions
It was wonderful, as are all of our stays with Palace Resorts. We felt safe, pampered, and well cared for by the amazing staff from the moment we arrived to the moment we left. Special thanks to Rocio and Martha! We felt safer there during this pandemic than we have in a long time.
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from social media Palace Resorts, Propietario at Cozumel Palace
Responded 2 weeks ago
Dear nicolelM97NF; It has been a pleasure to have you with us and pamper you with the service that Cozumel Palace is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We will be delighted on having you back very soon for another extraordinary vacation. Cordially, Marcos Rojas General Manager Cozumel Palace
Read more
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PRICE RANGE
$276 - $563 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cozumel palace hotel cozumel, palace hotel cozumel, plaza las glorias cozumel, palace cozumel, cozumel palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
169
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Frequently Asked Questions about Cozumel Palace
Which popular attractions are close to Cozumel Palace?
Nearby attractions include Cozumel Bar Hop (0.3 miles), La Internacional Cerveceria (0.3 miles), and Cinepolis (0.2 miles).
What are some of the property amenities at Cozumel Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Cozumel Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cozumel Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Cozumel Palace?
Yes, free parking is available to guests.
What are some restaurants close to Cozumel Palace?
Conveniently located restaurants include Rock 'n Java Caribbean Cafe, Rolandi's, and Jeanie's.
Are there opportunities to exercise at Cozumel Palace?
Yes, guests have access to a pool and a fitness center during their stay.
Does Cozumel Palace have an airport shuttle?
Yes, Cozumel Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cozumel Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Cozumel Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cozumel Palace?
The staff speaks multiple languages, including English and Spanish.