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Cozumel Palace

Traveler (4488)
Room & Suite (986)
Video (16)


#4 of 52 hotels in Cozumel
Travelers' Choice 2019 Winner
Certificate of Excellence
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling.
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Property amenities
Room service
Fitness Center with Gym / Workout Room
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Good to know
Great View
Hotel links
Visit hotel website
Offers & Announcements:40% off room rate
Hotel deals
100Room tips
Traveler rating
  • 3,393
  • 691
  • 174
  • 76
  • 51
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Popular mentions
Went to the Cozumel Palace with my husband and friends. It was so relaxing. My 18 month old Grand daughter came as well. The staff was amazing. I really need to specifically mention Martha, Moises, Kathia, Lizbeth and Mexia. Of course there were others but I was bad about
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Hotel's Favorite
This is the fourth time we have stayed at the Cozumel Palace and it it truly a gem. We go back each year for the amazing island and the reef but what really has us returning is the incredibly warm and friendly staff. From the moment we arrive, Carlos is there to make sure our
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded Dec 27, 2018
Dear Willidog, Returning visits are amazing and please be sure that your comments are fantastic. Thank you very much for expressing such an incredible review and recognition for the team for going above and beyond to make your day special and by far the best service you´ve ever had! They will receive very special recognition and we hope that we will have the opportunity to welcome you back many more times to this your home away from home. Cordially, Marcos Rojas General Manager Cozumel Palace
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Spent a wonderful week at this resort. Truly a star in the Palace Resort Family. Food was well prepared, attractively presented & varied enough to not get boring. Service at every restaurant & bar was 1st rate. Hostesses recognized us by name by the 2nd day of our visit. Our
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded 1 week ago
Dear ctgm2001, Thank you thank you thank you once again. I am certainly honored to read your very kind words. I am delighted to be reading such extraordinary words and the beautiful description of the Palace Life experience you have enjoyed here. All recognition goes to the amazing team and definitely to you, for your constant trust and preference. We remain at your service. Cordially, Marcos Rojas General Manager
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When we arrived, we were met with a cool towel, welcome drink and a flower for my wife! Checkin was fast and got into our room very fast! The hotel was very clean and staff very helpful and friendly! Our room was clean and very nice! They have a new chef and all meals were very
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded 1 week ago
Dear Haden L, Thank you for taking the time to share your comments about your recent stay with us. We appreciate the recognition you´ve made on the staff, which is a great example of the great customer service we have, our team is simply the best. Thank you very much for your preference and we look forward to welcoming you back soon for another fantastic holiday with us. Cordially, Marcos Rojas General Manager
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First visit for us to Cozumel and doing the all inclusive resort thing. This place did not disappoint. We had a great room, ocean front view, beautiful pools, great food and the staff were amazing. Highly recommend if you are looking for some where to check your stress at the
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Response from GM_RivieraZone, Gerente at Cozumel Palace
Responded 1 week ago
Dear Hpseaton68, Thank you so much for your extraordinary comments. We are pleased to know the service has been amazing during your visit to Cozumel Palace. Thank you so much for your feedback regarding all our features, I am certainly pleased to know the experience was beyond the expected and we were able to surpass your expectations, as you have mentioned, All inclusive awesomeness! Thank you very much for sharing your review and we hope that in the future we will have the opportunity to host you again. It will be a pleasure to serve you. Cordially, Marcos Rojas General Manager
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$331 - $705 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCozumel
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