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Presidente Inter-Continental Cozumel Resort & Spa

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Carretera a Chankanaab km 6.5, Cozumel 77600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2268)
360
Panoramas (49)
Pool & Beach (527)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Presidente Inter-Continental Cozumel Resort & Spa
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 54 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Snorkeling
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Family
Languages Spoken
Spanish
2,195Reviews189Q+A100Room tips

Reviews

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Popular mentions
klynnw2 wrote a review Aug 3
Vancouver, Canada11 contributions
+1
My son and I travel almost every month. Last minute our reservation in the Bahamas was cancelled (Covid), so I booked this. We had never been to Cozumel, but had been to Playa Del Carmen, Cabo, and Cancún. This was no ordinary hotel. I don’t even feel like I am in MX, it feels like Belize. This resort is beautiful, lush green trees everywhere, spotless, amazing food, and friendly staff. We will be back soon!
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Date of stay: August 2020Trip type: Traveled with family
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Jule096 wrote a review Jul 2020
Kaiserslautern, Germany7 contributions7 helpful votes
The Presidente Inter-Continental in Cozumel is one of the best hotels I have ever stayed at. The rooms are very clean and modern, the ocean and beach are fantastic as well as the food. The staff is incredibly friendly , we even had the chance to meet the Generalmanager, Patrick which is the most charming and charismatic person I have had the chance to meet in a very long time. Both the GM and the staff gave us an overall extremely safe and clean feeling during these pandemic times. The safety and hygiene measures were outstanding and most professional I have seen up until now compared to any other hotel I have stayed at in the last couple of month. The resort is big with a lot of space. I would defiantly go back there at any time.
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Date of stay: July 2020
Value
Cleanliness
Service
Room Tip: Suite Beachfront- ocean view, very close to the beach, calm
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Response from Patrick Beaury, Propietario at Presidente Inter-Continental Cozumel Resort & Spa
Responded 4 days ago
Dear Guest, A very warm greeting to you from Cozumel. Thank you for taking the time to review your recent stay at Presidente InterContinental Cozumel. We are grateful you could share with us your experience and wonderful comments of room, our friendly staff, food and facilities. So glad you felt safe in your vacation, thanks to measurements taken. It was a pleasure meeting you and hosting you, we look forward to seeing you very soon! Cordially, P. Beaury General Manager.
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PeterDro wrote a review Jul 2020
San Diego, California13 contributions7 helpful votes
The presidente intercontinental Cozumel is running a money exchange SCAM on its customers. This deception is known to hotel management and endorsed by the hotels headquarters. Here is how they do it: 1. Each time you pay a tab you will be shown the price in dollars and in local currency (Mexican pesos). 2. However the Mexican pesos will have been marked up by about 5% above the actual exchange rate. YOU WON’T KNOW THIS if you don’t check it out. 3. When you check out of the hotel, they will REFUSE TO TELL YOU what the amount in dollars is. Nor will they allow you to pay in dollars. They know that if you check the exchange rate at this point that you will choose dollars and the scam won’t work. They will only show you pesos and you must pay in pesos which have been inflated by 5%. Example: My restaurant tabs and services are quoted to me individually over a week in dollars that add up to $2,000. The correct conversion to pesos for $2,000 (as I write this) is 44,647 MP. However, all along the hotel has been inflating the pesos on all of those tabs and services and when you check out, you will be given a bill for about 46,879 pesos. THAT’S AN OVERCHARGE OF 2,232 PESOS OR $100 USD. At the point of checkout, you will not be shown the dollar amount and you will be forced to pay the peso amount. This is about the principle of the thing. Intercontinental!!!! Don’t lie to me. Don’t try to trick and deceive me with you pricing BS. If you want $2100 instead of $2000, just tell me that pricing openly as you deliver services instead of hiding the $100 in your exchange scheme. THE ON-PROPERTY DIVE SHOP (Scuba Du) IS EVEN WORSE. They show pricing only in dollars. If you pay with credit card they add 13%. So they tell you to pay in cash to save money. But if that cash is pesos, they add 5% just like the hotel. The only way to avoid the problem at the dive shop is to actually have a bunch of American dollars on you when you arrive. But not knowing this in advance, many people don’t bring enough dollars. Btw, when you’re in Mexico and you pay in pesos, there is no money exchange anyway. The hotel and the dive shop both want you to pay in pesos, so no money exchange is required. But they want you to think you’re paying less than you are. Thus the fake quotes in American dollars. Shame on you intercontinental. By the way, the rest of the hotel experience was great.
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Date of stay: July 2020
2 Helpful votes
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Response from IHG Service, Owner at Presidente Inter-Continental Cozumel Resort & Spa
Responded 1 week ago
Hi PeterDro, Thank you for taking the time to post a review from your stay with us. I was very concerned to read your comments regarding the payment policy. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you an email to address your concerns. I appreciate you as our guest. I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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JAXINMEXICO wrote a review Jul 2020
Mexico City, Mexico40 contributions18 helpful votes
The hotel recently reopened, and with direct flights now available from Mexico City, we are back for a long week end of relaxing and scuba diving. Of course everything is different with the new coronavirus health precautions. But the hotel manages it very well. Breakfast functions even without its famous buffet, and the Beach Restaurant Le Cap is as good as before. Some restaurants just reopened, like Alfredo di Roma, and their fetuchini Alfredo were not yet at their best. The scuba diving is as spectacular as we always knew it.
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Date of stay: July 2020
Rooms
Cleanliness
Service
Room Tip: Beach Front rooms or Pool View Rooms are the best
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Response from Patrick Beaury, Propietario at Presidente Inter-Continental Cozumel Resort & Spa
Responded 2 weeks ago
Dear Guest, Greetings from Cozumel! Glad you have enjoyed our prime location, restaurants and spectacular scuba diving. Thank you for choosing us once more, we appreciate it very much and love to read our resort is your favourite one. Hope to have you back very soon to enjoy more of our little paradise! Warm regards, P. Beaury General Manager.
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Jess L wrote a review Jul 2020
Denver, Colorado23 contributions18 helpful votes
We have been to Cozumel and Cancun too many times to count and we have always stayed at hotel's that offered all inclusive. (4-5 star hotel's) This was the first time staying at Intercontinental and this hotel does not offer all inclusive. We had two Luxury ocean view rooms, (Two Queen Beds) it was in the renovated part of the building so it was clean but nothing to rave about. It's pretty comparable to other hotels in Cozumel. It is just not GRAND and luxurious like other 5 star hotels in Cancun. Service also pretty comparable to other hotels nothing above and beyond. However, few people do come to mind who would always ask and check on us to make sure we were taken care and that was Manuel, Jose and David. They remembered our family from the second day. We stayed from June 28-July 4 and it was pretty quite and relaxing. This is the hotel to come for a relaxing vacation to snorkel and enjoy peace and quite. No loud music, no games at the pool, no loud crazy drunk people, no water aerobics, no Zumba or Yoga lessons, no night entertainment. But the pool and the beach area is open 24 hours. But be aware of mosquitos, gnats and bugs, We all usually get bitten and have few bug bites but this time, my husband had so many bug bites all over his body he couldn't enjoy this vacation at all. There were so many bites we were shocked. Except for the area that his swim shorts were covering he was bitten all over his whole body and legs. However, the next day we saw them spraying all around the hotel and I think that helped. Basically the hotel can be little boring and quite sometimes, so you will have to make the best of it. There is a great snorkel right off the beach on the south end of the hotel. (bring your own snorkel) Restaurant food is much better than all inclusive or at least the quality is better. Dollar to peso (22 Pesos to a dollar) was great so when we checked out for 6 adults we paid $3k for food and drinks. (we didn't drink any alcohol) For those of you who need to drink a lot of water to stay hydrated, Restaurants serve bottled water or filtered water so you can request either one. The hotel seems to be well prepared with temperature checks, masks, rubbing alcohol gels. All staff are wearing masks. QR codes are used for menus, hotel maps etc. Only thing I didn't like is that at check in there was no explanation of the hotel amenities or where anything is located. You pretty much have to figure it out yourself. So to sum it up. Out of 6 adults 4 say they would return and My husband not so much due to mosquitos bites. Me, I think I would go elsewhere as well.
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Date of stay: June 2020
Location
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Response from Patrick Beaury, Propietario at Presidente Inter-Continental Cozumel Resort & Spa
Responded 3 weeks ago
Dear Guest, Greetings from Cozumel. Thank you for your detailed review and for being our valued guest! We appreciate taking the time to leave your review and are delighted to read that you enjoyed your first visit to Presidente InterContinental Cozumel, quite and realxing atmosphere, as well as service from our friendly and helpful staff. We are sorry about mosquitos, it is rain season and lots of effort are taking place to prevent them. We hope to see you and your family again in the near future. With warm regards, P. Beaury General Manager.
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PRICE RANGE
$212 - $479 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
presidente intercontinental cozumel hotel cozumel, presidente intercontinental cozumel resort and spa, intercontinental cozumel, el presidente cozumel, cozumel presidente
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
218
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Frequently Asked Questions about Presidente Inter-Continental Cozumel Resort & Spa
Which popular attractions are close to Presidente Inter-Continental Cozumel Resort & Spa?
Nearby attractions include Cozumel Bar Hop (2.8 miles), The Amazing Cozumel Race (3.7 miles), and Sergio's Silver from Taxco (3.8 miles).
What are some of the property amenities at Presidente Inter-Continental Cozumel Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Presidente Inter-Continental Cozumel Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Presidente Inter-Continental Cozumel Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Presidente Inter-Continental Cozumel Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Presidente Inter-Continental Cozumel Resort & Spa?
Conveniently located restaurants include Half Senor Frogs, Bubba Gump Shrimp Co., and CRAZY KING Burrito.
Are there opportunities to exercise at Presidente Inter-Continental Cozumel Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Presidente Inter-Continental Cozumel Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Presidente Inter-Continental Cozumel Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Presidente Inter-Continental Cozumel Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Presidente Inter-Continental Cozumel Resort & Spa?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (3.3 miles).