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Presidente Inter-Continental Cozumel Resort & Spa

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Presidente Inter-Continental Cozumel Resort & Spa
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1,524 Reviews from our TripAdvisor Community

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Showing 1,385: English reviews
Melbourne, Australia
2 reviews
4 of 5 stars Reviewed yesterday NEW

It was pretty pricey, but we did go at a peak time with the World Triathlon Championships on. Pool, beach and facilities were great, as were the cocktails. The big marshmallows at the fire pit were a hit.

Helpful?
Thank rutty4charlie2013
Wrexham
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have just returned having spent 10 nights here.Overall our stay was ok but we did have some concerns. We have travelled quite a bit and stayed in some nice hotels in our time and to be fair this one is up with them but there a few teething matters that need to be addressed : Housekeeping was very hit... More 

Helpful?
Thank Elaine L
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your review about your recent stay. Our goal is to make customer's stay memorable, so we appreciate your comments in order to offer you a better experience next time. We hope to see you in a near future. Kind Regards, Andres Garcia General Manager More 

Edmond, Oklahoma
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Presidente Inter-Continental the week of September 11th. The overall property was amazing. The entire staff go out of their way to make your stay enjoyable. We had booked an ocean view room and was upgraded at no charge to one of their newly remodeled ocean view rooms on the south end. The rooms are well done... More 

Helpful?
Thank mbell122016
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for writing about your recent stay at our hotel. I will share your comments with our staff in order to give you a better service next time.I am glad that despite of the inconveniences, you enjoyed your stay with us. We hope to see you again in a near future. Sincerely, Kind Regards, Andres Garcia Ricard... More 

Toronto, Ontario
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Overall, very impressed! Hotel is beautiful. We stayed in a remodelled room with a view of the ocean. We were in Cozumel to watch our nephew run in the World Triathlon competition and the hotel was very accommodating of all of the people/bikes/etc. The hotel staff was very friendly and helpful. The food at the hotel is great ( and... More 

Helpful?
Thank 914shannonm
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Regards from sunny Cozumel! Thank you for taking the time to share your comments with us. I am very glad you enjoyed you stay with us, we look forward to seeing you again. Kind Regards, Andres Garcia Ricard General Manager More 

Dallas, Texas
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have visited Cozumel several times and still this is our favorite hotel and the best on the island. They have remodeled most of the hotel and it's still an ongoing process, yet it didn't bother our stay. The staff is still top-notch. Each and every person goes out of their way to please you. We were upgraded to a... More 

Helpful?
Thank idarn1
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, All your comments are really important for us in order to improve our service, I will share them with all of our staff. I'm very glad you enjoyed your stay with us despite the inconvenient you had. We look forward to welcome you once more at "su casa" in Mexico. Kind Regards, Andres Garcia General Manager More 

Spicewood
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I just returned from a restful week here and the rooms are updated with new amenities such as rain showers, beautiful tile & new electronics. The staff here is spot on! They cater to your every need and remember each guest's name. We prefer being away from the cruise ships in town so this hotel is the perfect spot. It... More 

Helpful?
Thank Lindy F
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Regards from sunny Cozumel! Thank you for choosing us and for sharing your comments about your recent stay. We are glad that you enjoyed your stay at Presidente InterContinental Cozumel Resort & Spa with the care of our friendly staff. Best Regards, Andres Garcia Ricard General Manager More 

san diego
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here 10 times in all the years, and today... Wow they made it almost all new. Rooms in the 1400 area wow, large suites almost 4 rooms. Beds top of the line. pool almost the same but now so much more in beds and chairs. I would rate this as a 5 star resort now for sure.... More 

Helpful?
Thank DiveMasterSD
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear guest, I am very glad you liked our new remodeled hotel and that you enjoyed your stay with us. We look forward to welcoming you soon. Kind Regards, Andres García Ricard General Manager More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Preamble to getting to the resort. We decided to rent a car through Alamo which is located just across the street from the airport. We were prepared for the mandatory liability insurance which costs more than the rental. We paid $300 US for 10 days. Alamo was easy to deal with and upfront. Be prepared to pay 14,000 peso deposit... More 

Helpful?
Thank chris j
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your review about your stay, your comments always help us in order to improve our service. I'm very glad you enjoy your stay here. We certainly look forward to welcoming you back. Regards, Andres Garcia Ricard General Manager More 

Leesburg, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

EVERYTHING at the Presidente exceeded our expectations. This is a true 5 star experience. From the moment we walked in and were handed a cold beverage and towels for refreshment to our final sunset dinner on the dock when Jhonni (head of concierge) visited with us and handed us a gift the entire experience was top notch. Some highlights: The... More 

Helpful?
2 Thank danielklein703
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for posting about your recent stay at the hotel and for staying here with us. I'm glad Jhonni our Head of Concierge and our staff took good care of you and your family with the minor incident you had. We will be waiting for your next visit. Regards from sunny Cozumel, Andres Garcia Ricard General Manager More 

Houston, Texas
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

the hotel was quiet and well managed. We had to wait for an hour on our room when we arrived but that was the only problem we encountered during our stay. The dive shop at the hotel is very convenient. The breakfast buffet is huge! with everything you could want. The drinks were well made at the beach bar and... More 

Helpful?
Thank MegA107
Andres G, General Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear guest, I would like to thank you for taking the time to share your comments about your recent stay at Presidente InterContinental Cozumel Resort & Spa. Your review about your stay it's really appreciated in order to improve our service. We hope you will visit us once more in a near future. Kind Regards, Andres Garcia Ricard General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 

Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $226 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente
Hotel Style:
#3 On the Beach Hotel in Cozumel
#4 Luxury Hotel in Cozumel
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