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InterContinental Presidente Cozumel Resort Spa

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KM 6.5 Carretera A Chankanaab Col. Zona Hotelera Sur, Cozumel 77600 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
28 people are viewing this hotel
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 01/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Presidente Cozumel Resort Spa
Updated 01/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 63 hotels in Cozumel
Location
Cleanliness
Service
Value
Travelers' Choice
With a relaxing ambience and exclusive amenities, Presidente InterContinental® Cozumel Resort & Spa, the only five-star luxury hotel in Cozumel and Virtuoso member, boasts elegant facilities and authentic restaurants. The natural beauty of Cozumel combined with the world-class service of InterContinental sets the resort apart as the perfect place to create unforgettable memories. Enjoy hands-on activities such as scuba diving and snorkeling, watch enchanting sunsets from our private white sand beach or unwind at Ikal spa. The Resort features 218 well-appointed guest rooms and suites, all thoughtfully designed to blend modern elements with classic Mexican accents. Guestrooms are equipped with a private terrace or balcony. Our beachfront rooms offer direct access to the beach and a private patio with an outdoor shower. Reef Suites and Presidential Suites are the perfect room category for those seeking to pamper themselves in an exclusive environment. Presidente InterContinental® Cozumel Resort & Spa is recognized for its unique culinary experiences, created to satisfy even the most discerning palates, in any of its four restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Poolside bar
Diving
Snorkeling
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal

Location

Full view
38Car recommended
Grade: 38 out of 100
443Restaurantswithin 5 miles
132Attractionswithin 5 miles
2289Reviews231Q+A100Room tips
Traveler rating
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  • 51
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Popular mentions
Thayne D wrote a review Yesterday
2 contributions1 helpful vote
+1
I normally don't write a ton of reviews. This place deserves my time to rave them though. Check in was smooth and quick. We had an ocean view room on the south side. Views were amazing. Could watch beautiful sunsets from the balcony. Next time we go we will get the lower level beach unit. It had a bigger patio for lounging and walked out directly to the beach and scuba shop. Room was great. Bed comfy. Great walk in shower. Resturants were ok. We had a couple great dishes, and a couple not so great. Loved tacos and all fish dishes I tried. Breakfast, maybe due to covid, but the buffet had no burners on the food. Everything was cold. We figured out best way was to order eggs, omelet ect, then ask them to throw on bacon with it, have them throw pancakes or French toast in the toaster. We loved that because it isn't all inclusive, you don't see a lot of people trying to get their money's worth in alcohol, not a big party resort. We wanted to just relax and dive. This place was perfect for that. Spa and massages were a great day. The spa has a great vibe with sauna, steam room, hot tub, dipping pool, and cold pool. The dive shop scuba du is my favorite that I have dove with before. They totally catered to use. We never had to touch our gear all week. 5 star service from changing anything out, to switching tanks, storing, washing gear, returning it all clean and dry on departure day. We got pampered on every dive. The night dive is the coolest. So many octopus, eels, giant crabs, lobster, squid. It was so alive. The first day we had Cervando as our dive master. We requested him for all of the other 9 dives. My wife sometimes has issues on the first dive as we are fairly new, only 30 dives and only 1 trip a year. So getting comfy with ears and mask. Is a refresher. He immediately replaced her mask, took time to help her. After the 2nd dive, she is a natural now. I can't recommend them and cervando enough. This resort and dive shop are now the only place I will go. When we return to cozumel.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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doug h wrote a review Feb 2021
Mesa, Arizona16 contributions24 helpful votes
Hotel's Favorite
We stayed here in Feb 2021. Our room was impressive. Our view of the ocean was breathtaking. Our room had a big tub that easily holds two people. Our bed was comfy and everything was immaculate. They took care of our COVID testing, and it only took about 5 minutes to have the test done on site. The Scuba Du dive shop is on site and does an amazing job. The restaurants are delicious and convenient. We used the hotels bikes to explore the city on a couple of days. We did 7 dive excursions. Best diving in the world. Great romantic getaway. Well priced. Great servicve.
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Date of stay: February 2021
Rooms
Cleanliness
Service
7 Helpful votes
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Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa
Responded Feb 22, 2021
Dear Guest, Hello from Cozumel Island. Thank you for sharing your comments of your stay at the Presidente InterContinental, we really appreciate knowing your experience and are grateful for considering our resort the best place to stay in the island. We are very happy to know you had an amazing time and your dive excursions were great. It was a pleasure to host you and look forward to welcome you back! Cordially, P. Beaury General Manager.
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pepperdinemom wrote a review Jan 21
Panora, Iowa145 contributions61 helpful votes
Efficient check in check out. Beautiful grounds, beach, pool, and rooms are very comfortable. It is away from the city center and more quiet. Would recommend. Room coffee not so much, go for the cafeteria. Very clean and everyone wears a mask all the time.
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: Pack insect repellent if any time spent on beach
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Morgan M wrote a review Jan 4
Brooklyn, New York10 contributions1 helpful vote
+1
Where to start - simply amazing! First off the staff at this hotel is creme de la creme. So kind, friendly, responsive, etc. The location is beyond dreamy. Was here in December 2021 and other parts of the island were unfortunately not able to be snorkled due to the current, but right off of the hotel is a wonderful reef. We had a room that faced the adult pool which almost felt like a private pool as nobody went back there. It's a big property so while they said they were at capacity, it never felt crowded at any point. The spa is a MUST - with its own pool area that's shaded. They also have two bonfire spots which some people reserve but we often found that nobody showed up for their reservation and we were able to use them at night. Also the COVID testing onsite is a great ease of mind. We also stayed at the Intercontinental Cancun and would say that while some of the restaurants are the same, the food is better at the Cozumel location.
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa
Responded 2 weeks ago
Dear Guest, A very warm greeting to you! Thank you for choosing Presidente InterContinental Cozumel for your stay. It delights us to know you have had an amazing stay and enjoyed perfect days at the resort. It was a pleasure hosting you and we look forward to your future visit. Cordially, P. Beaury General Manager.
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PK wrote a review Jan 4
Naples, Florida86 contributions37 helpful votes
+1
This resort gets an all-around A++! Everything was fabulous including accommodations, staff, service, food. Staff was friendly and anticipated our needs; housekeeping was excellent. The resort replenished bottled water and minibar daily which was a huge help. Large towels in good condition were easily available for pool/beach, and the honor system meant no lines to check towels in/out daily. Wi-Fi was easily accessed and worked well throughout the resort. The resort scheduled our return-to-USA covid test upon check-in, the test was done on property with emailed results, making it very easy. The daily buffet breakfast had made-to-order eggs, lots of proteins/bakery. The dinners at the four restaurants were delicious. Menus are via QR code, bring your tablet. Water entry is via ladders or beach on two areas of hotel, where you can snorkel with abundant fish. Our only disappointment was the dive shop boat snorkeling trips required 4 people to sign-up which never happened our stay. However, some companies pick you up at resort dock, and the location makes it easy to reach town and snorkeling locations by taxi, or if you rent a car there is ample free on-resort parking. We chose tower room (3rd floor) for extra space it afforded. It had a full-front ocean view with balcony, was lovely, comfortable, clean. There are two small elevators, but we always walked the ramped walkways down for a little extra exercise. This is an extremely well-managed property, we will certainly return.
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Date of stay: December 2021
Value
Rooms
Service
Room Tip: Tower rooms are more of a walk, but they are very spacious.
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Response from P Beaury, Director General at InterContinental Presidente Cozumel Resort Spa
Responded 2 weeks ago
Dear Guest, Hello from Cozumel! Thank you so much for your lovely comments to the property. We are thrilled you've enjoyed your stay as an A++ experience! Glad our staff was attentive to you and anticipated to your needs, had an excellent housekeeping service, variety of food, and found everything accommodating. We place a high value on guest's satisfaction and for them a desire to return. It will be our pleasure to host you in the near future. With warm regards. P. Beaury General Manager.
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PRICE RANGE
$212 - $479 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
presidente intercontinental cozumel hotel cozumel, presidente intercontinental cozumel resort and spa, intercontinental cozumel, el presidente cozumel, cozumel presidente
LOCATION
MexicoYucatan PeninsulaQuintana RooCozumel
NUMBER OF ROOMS
218
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Frequently Asked Questions about InterContinental Presidente Cozumel Resort Spa
Which popular attractions are close to InterContinental Presidente Cozumel Resort Spa?
Nearby attractions include Cozumel Bar Hop (2.8 miles), Sergio's Silver from Taxco (3.8 miles), and Isla Pasion (3.8 miles).
What are some of the property amenities at InterContinental Presidente Cozumel Resort Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Presidente Cozumel Resort Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Presidente Cozumel Resort Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Presidente Cozumel Resort Spa?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Presidente Cozumel Resort Spa?
Conveniently located restaurants include Ix Kool, Three Amigos, and CRAZY KING Burrito.
Are there opportunities to exercise at InterContinental Presidente Cozumel Resort Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at InterContinental Presidente Cozumel Resort Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Presidente Cozumel Resort Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Presidente Cozumel Resort Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to InterContinental Presidente Cozumel Resort Spa?
Many travelers enjoy visiting San Gervasio Mayan Archaeological Site (3.4 miles).