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Allegro Cozumel

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Allegro Cozumel
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3,595 Reviews from our TripAdvisor Community

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Showing 3,096: English reviews
chicago
Reviewed 4 days ago NEW

Allegro Cozumel has greatly improved since my last visit 2.5 years ago. Rooms are currently being remodeled. The pool liner has some stains but over is a great improvement from my last visit. The food in the specialty restaurants and the buffet were greatly improved! I had a very enjoyable stay!

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1Thank jjrheslinga
Shreveport, Louisiana
Reviewed 5 days ago NEW

Been there about 6 times now. This time I felt betrayed. Greeted at the airport and provided a map of the island and offer to pay $100 for one day jeep rental plus fare for ferry to mainland. All smiles and pleasant. No mention of any obligation to attend a time share sales meeting. Perhaps there was something written in...

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1Thank b675p
Cypress, Texas
Reviewed 1 week ago

We just arrived from Cozumel. This was our 4th visit to this beautiful island. We were excited about this hotel as we briefly visited it on our prior visit and really liked the grounds. The grounds would be the only positive I can give to this hotel. We arrived on November 19th at 2 pm. As stated, the check in...

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1Thank Cozumel77
Reviewed 1 week ago via mobile

We had so much fun! Kids (6 and 8) enjoyed the kids club. The head of kids club was amazing! (Arely) Snorkeling was great! Food ok... Very nice people! Small VERY friendly resort! Juan Carlos and Darwin were wonderful bartenders and Roberto always took care of us at buffet! Jesus at activity club was very nice... always included us in...

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2Thank Lindsy B
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hola Lindsy B, Thank you for your wonderful review. We love to hear that you and your family have had a pleasant stay at Allegro Cozumel. We will always do our best to make you feel at home. We hope to have you back soon for another pleasant stay. Warm Regards!! Monica P, Guest Experience Manager Occidental Allegro Cozumel.

Reviewed 1 week ago via mobile

Allegro is remodeled and they've improved so many things. The rooms are better, the food is better, the customer service is amazing. The amount of money spent is well worth it. We stayed for 5 days and flights and hotel stay was about $1700. I'd pay more for the time we've had. This was our fourth time there and this...

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5Thank chriswrich
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi chriswrich, Thank you for your great review and for share your experience in our beautiful island whit another travelers. We love that you enjoyed the improvements. Once again, thank you for your time and we are looking forward to welcome you back in the near future. Best Regards from Cozumel! Monica P, Guest Experience Manager Allegro Cozumel

Barrie, Canada
Reviewed 1 week ago

My husband and I took a couple of years off to visit other places and resorts. They were lovely in their own way, each had something great to offer, but nothing compares to what we always experienced at the Allegro. We (17 of us) were there last in 2014 for my 60th birthday and they couldn't have treated us better!...

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5Thank Garden_Gal20
Torrance, California
Reviewed 1 week ago

I am a third time visitor to the Allegro Cozumel. Each year I return home after two or three weeks of relaxation, fun and laughter at this resort. The staff are welcoming, fun, helpful and remember guests who return year after year. I return home refreshed from the ocean front beach, the calm waters and incredible snorkeling available right there...

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3Thank HappyValentineBride
Timmins, Ontario, Canada
Reviewed October 20, 2016

Allegro did not disappoint us ./ll the staff where very tentative to our need/ would not hesitate to return The pools are near the eating stations the bars are easily found the ocean was very breath taking

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12Thank Sue G
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi Sue, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Allegro Cozumel, Monica P, Gueste Experience Manager Allegro Cozumel

Prince Edward County, Canada
Reviewed October 5, 2016 via mobile

Lovely well kept resort. Staff etc very friendly. It is closing for awhile for updating. Our only disappointment was the fact that to see or do anything you had to get cabs which were very expensive. There was little going on at hotel. If you go for a rest and the beach it is wonderful.

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8Thank sandra449
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi sandra449, We are pleased to know that you enjoyed our facilities, as well as the warmth of our staff and our wonderful beach. We hope to see you again soon at Allegro Cozumel. Best regards! Monica P, Guest Experience Manager Allegro Cozumel

Reviewed September 24, 2016 via mobile

We were in Cozumel for the World Championship Triathlon and stayed at this hotel with Team Canada. I always stay at 5 star resorts, so this may not be a fair assessment, but if you are looking for a luxurious all inclusive resort, this is definitely not what you are looking for. The rooms have a lot of mildew and...

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3Thank Tari G
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi Tari G, Thanks for your review. We really appreciate your comments and you can be sure that we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Sincerely we hope to be able to host you again in the near future and have the opportunity...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel resort. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 

Additional Information about Allegro Cozumel

Address: Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $121 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Cozumel 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive
Hotel Style:
#11 Spa Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travelers have asked, with answers from Allegro Cozumel staff and other travelers.
272 questions
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Questions? Get answers from Allegro Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Beds are VERY hard. New mattress are in MUCH!!!! need for the cots!! These mattresses are in deplorable condition!! ”
 of 5 bubbles jjrheslinga, 4 days ago | Read review
“Not sure what to say about that.”
 of 5 bubbles b675p, 5 days ago | Read review
“Request rooms away from the theater and nightclub.”
 of 5 bubbles HappyValentineBride, 1 week ago | Read review
“Ask for a renovated room”
 of 5 bubbles Joaniehoog, Sep 10, 2016 | Read review
“We didn't have a direct ocean view as the the dive package promotes but it was still adequate for two divers.”
 of 5 bubbles quiringmd, Sep 7, 2016 | Read review
5 of 5
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