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Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico
17 people are viewing this hotel
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$269
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Free cancellation until 06/04/22
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$269
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Free cancellation until 06/04/22
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Traveler (3397)
Pool & Beach (587)
Dining (313)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Pyramid at Grand Oasis
Updated 05/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 269 in Cancun
Location
4.5
Cleanliness
4.1
Service
4.0
Value
3.9
Newly renovated, The Pyramid is located next to its sister resort, the Grand Oasis Cancun, and offers guests a new and lavish way to experience Cancun and connect with the Mayan spirit. Its unique building stands majestically on the longest beach in Cancun, and features the longest pool in Cancun.
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Property amenities
Free private parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Paid wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Bay View
Languages Spoken
Spanish

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
13Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
3390Reviews646Q+A100Room tips
Traveler rating
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  • 314
Traveler safety
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Popular mentions
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Most Recent
kevinparker55 wrote a review May 23
Los Angeles, California2 contributions2 helpful votes
This is our second time coming here to The Pyramid at Grand Oasis. The 1st was beautiful and the check in process was amazing but this 2nd time coming on 05/16/22 our experience was not that great. They had a new guy or someone who didn’t appreciate us being there… it was like we were talking to a robot and the supervisor on duty wasn’t helpful at all and rude. We weren’t greeted too well and this time we didn’t feel welcomed. We asked for upgrades and were told that there were none available, so they gave us on of the worst rooms available with no view. We got to the room and immediately came back down and demanded an upgrade, we were charged $200 as was told to us for an upgrade that we were told was unavailable but we spoke with a different person about this matter. The supervisor is the same guy giving direction and ultimately making us feel even more uncomfortable during our check in process. As we were being taken care of by Carlos, the supervisor and Brandon were passing along messages between one another and making us feel even more uncomfortable. The start of this 2nd experience at this hotel was rough. They should do a better job with greeting and making customers feel welcomed! We did not feel welcomed this time around. Very unprofessional experience. We actually love this hotel and plan on coming back but with that type of service, you will lose our business.
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Date of stay: May 2022Trip type: Traveled
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 3 days ago
Dear Kevin, First of all thank you for taking the time to write your comments about your experience, we are sorry that our services didn't satisfy your expectations. Your safety and well-being is of paramount importance to us and with that in mind, we would like to let you know that we are very devoted to our guests, and the staff is committed to understand, help and satisfy all of your needs. Thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction are really important to us. By last, we would like to reiterate the promise we make to all of our guests in regards to keeping them safe and secure, and at your complete disposal for any future clarifications that you may need. Best Regards, Ricardo de la Paz
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Brad wrote a review May 23
2 contributions2 helpful votes
Since 2019 My wife and I have been waiting to come back to The Pyramids at Grand Oasis. We reserved a trip back in 2020 but due to the pandimic we had to wait until now to redeem our voucher! But on 5/31 we will be there and WE CANNOT WAIT! I cant wait to be treated and greeted by the staff, and hopefully the bartender Juan is still there! I posted a comment on trip advisor in 2019 about how great this place was, how amazing the staff and Juan were! I stand firmly to my comments so much so that we are coming back like I said I would in 2019. In addition, we are bringing another couple with us to enjoy this great place with us! For anyone reading this I highly recommend this hotel!! Absolutely incredible place See you soon Pyramids!!!! Sincerely Brad & Connie Clelland
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Date of stay: May 2022
Rooms
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 3 days ago
Dear Brad, We are very happy to know that you will stay with us again. Also, we are always pleased to hear about the experience of our guests. Don't hesitate to tell us if you need anything. Welcome to your second home, have a good trip. Best Regards, Ricardo de la Paz
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Mike C wrote a review May 20
1 contribution
Let me start by saying that my wife and I are seasoned travelers. We take between 6-8 vacations a year between Europe, Mexico, South Caicos etc etc. This is our 3rd trip this year to Mexico attempting to find our "goto" destination in this region. While we don't often review, and it probably isn't fair to review after just a couple hours at the resort I figured I would share my INITIAL experience. We've been onsite for 2.5 hours and still don't have a room. We opted for THE BEST room type at the facility which is the Sian Kayan Master suite. After a relatively easy check in process we walked up to our multi room suite. My wife walked into the bedroom and was greated by a man with a hammer in his hand. I'm shocked she didn't have a heart attack but as easy going as she is she's still shook. Guest services attempted to be helpful but I'm told they have no other rooms and they don't know if/when our room will be available. So we're sitting in one of the many bars waiting (with no communication) for something to happen. I'll update soon with what I hope is a better conclusion to an absolutely miserable and scary experience....the opposite of what a vacation should be..
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Date of stay: May 2022Trip type: Traveled
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 3 days ago
Dear Guest, First of all thank you for taking the time to write your comments about your experience, we are sorry that our services didn't satisfy your expectations, moreover we want you to know that hearing to our guest always help us to improve our services and to avoid this kind of situations to happen again, once again we are sorry for the inconvenience and thank you for helping us to improve. Likewise, we would also like to tell you that every time you have a setback at the hotel you can contact managers or customer service staff. Kind Regards, Ricardo de la Paz
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Jana Szolarova wrote a review May 20
London, United Kingdom10 contributions
+1
I want to say a BIG thank you and more to the staff at pyramid grand oasis especially Jose Miguel Curiel Montaño and the lovely Diana Torres at le buffet pirámide plus Ignacio Aruizu and Edel Romero. Muchísimas gracias por su servicio, buena gente y muy muy agradable. Thank you guys so much for making our holiday so pleasant and enjoyable. Me and my son we were there for over two week at the mid of April and the beginning of May. We had the best time ever. Hotel is extraordinary and food and places, so many to choose from. One more thank you to Eduardo at the coffee and me. His coffee and service with a smile simply amazing. We will be back very soon. Un abrazo todos.
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Date of stay: April 2022Trip type: Traveled
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 3 days ago
Dear guest, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We would also like to express our appreciation for the flattering words we received from your stay with us. We are glad you liked and enjoyed our entertainment and our specialized service. We hope to have the honor of welcoming you once again in the future. Kind regards, Ricardo de la Paz.
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maria wrote a review May 20
New York City, New York1 contribution
+1
everything was AMAZING. The staff were great. We had two of the best bartenders who we made sure to see every night. Their names are René & Sergio. Top service. The best around. Everyone was very accommodating. Check in, excursions, room care, any questions were answered and everything was taken care of.
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Date of stay: May 2022Trip type: Traveled
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 6 days ago
Dear Guest, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. Also, we would also like to express our appreciation for the flattering words we received from your stay with us. We are glad you liked our specialized service. We hope to have the honor of welcoming you once again in the future. Kind regards, Ricardo de la Paz.
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Tanner P wrote a review May 19
1 contribution
Had an amazing time at the pyramid for the second summer in a row. A special shout out to Natanael and Humberto at Fontainebleau!!!! Best bar tenders at the resort. Everyone go get the best drinks in Cancun :) I wouldn’t go anywhere else for drinks!!!!
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Date of stay: May 2022Trip type: Traveled
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 6 days ago
Dear Tanner, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. Also, we would also like to express our appreciation for the flattering words we received from your stay with us. We are glad you liked our specialized service. We hope to have the honor of welcoming you once again in the future. Kind regards, Ricardo de la Paz.
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Rosie A wrote a review May 18
Salida, California40 contributions59 helpful votes
We were guests at a wedding held at this " All Inclusive", which is listed as a 4/5 star hotel on several travel sites. We are frequent travelers to Mexico and Europe ( prior to Covid), and because we ( my spouse and I) paid in excess of $2,000 for a week, we expected modern facilities, palatable food that is nicely presented, and quality customer service. WRONG on all accounts! This place is a crumbling pile that has not seen updating since the Nixon administration. 1. The complex is large and confusing. Steps that just drop off, or places where the floor surface is uneven are everywhere. A member entering the pre wedding reception in formal dress, took a step back- and fell because there was just a drop off of the floor with no railing. Maintenance is not kept up. A young man gashed his foot on loose pool tiles just standing in the pool. Air conditioning- a must in the Yucatan- was not available in some of the rooms for 3 days! 2. The food options were just OK- definitely not worth the money we spent. The "buffet" food did not even look presentable, haphazardly set about, half of the time the platters/ bins were empty and no effort was made to refill, so it was whatever's left is what you get. They only serve coffee at breakfast ( with a funny after taste), but at any other meal, we were told to go to the coffee shop back in the main building. The coffee shop served lukewarm imitation Starbucks style coffees, heavy on syrup, mild on the coffee. The highly touted Gelato shop only had 3 small bins of gelato. A green, a strawberry, and a chocolate chip. Not a big issue on the scale of things, but the shop in itself was large and comfortable. Yet when you walked in, the 3 paltry little bins looked odd. Also, if you opt to go to the "Pizza and Chicken nuggets stand", there was a limit on pizza, two ( small) slices per person. So if you were a parent with children, you have to take all your kids with you to stand in line for their slice. Not the best, customer oriented scenario. 3. Our bed was comfortable, but crawling with tiny ants ( ugh!) and there were cockroaches in the bathroom ( I have video). Yes, we're in the Yucatan Rain Forest, but we NEVER experienced this at other Cancun All Inclusives. 4. Customer Service was non-existent. Everytime you asked a question, you were referred to someone else in another department. I don't blame the employees, they get the brunt of customer feedback, when it's clearly management cutting corners. I've posted on this site before and NEVER left a rating such as this. So before someone from public relations/management glibly responds to my review...Where were YOU during the week of May 9th through the 16th?
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Date of stay: May 2022
Location
Cleanliness
Service
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 1 week ago
Dear Rosie, We are truly sorry for the incident you mentioned, we take these situations very seriously and we will carry out the appropriate investigation and actions to make sure it never happens again in the future, since our guests safety and well-being is of paramount importance to us. Accept our humble apologies for falling short of your expectations. It is important for us to highlight that we are aware of some of the maintenance situations that you mentioned and that is why we have started with renovations of our rooms and common areas. It takes some time since we are working on one floor at a time, but we are making sure everything works properly to avoid inconveniences. Please send to this mail info@oasishoteles.com the name at which the reservation was made, the dates you were staying and your room number. We would like to reiterate the promise we make to all of our guests in regards to keeping them safe and secure, and we are at your complete disposal for any future clarifications that you may need. Kind Regards, Ricardo de la Paz
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flyboeing707 wrote a review May 16
Oklahoma City, Oklahoma6 contributions6 helpful votes
Our family had a wonderful vacation at the Pyramid Grand Oasis. The staff was great, we really enjoyed the food, pools and beach but most of all we enjoyed sending our kiddos to the Kids Club for activities and fun! The entire staff was amazing led by Kids Club Coordinator Berenice Teodoro. Berenice went above and beyond to ensure our kids had a great time and she really put our minds at ease that they would be treated and cared for as if they were her own. Mirian, Lili, Ilithya, Fernanola and Ana Araceli were just some of the employees worked hard to ensure our kiddos had the time of their lives and we are so appreciative! We also utilized the babysitting services offered by the kids club which was equally amazing. Overall 5 out of 5 stars for Berenice and her staff. Thank you for making our vacation memorable and we will be back to see you again as soon as we can!
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Date of stay: April 2022Trip type: Traveled
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 1 week ago
Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. It will be an honor for us that you soon have the opportunity to return and so, we can confirm that the service will continue to exceed your expectations. It has been a pleasure to serve you and we hope to see you again soon. Best Regards, Ricardo de la Paz
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Patrik Szolar wrote a review May 14
London, United Kingdom6 contributions
Recently me and my mum went for a holiday to Mexico, Cancun and we stayed at pyramid Grand oasis. Hotel itself was simply amazing and I just want to say a special thank you to the guy who works in the coffee and me coffee place on the ground floor. Not only he is very friendly and helpful but also the service he provides is muy especial!! Muchísimas gracias Eduardo por su café ☕️ We enjoyed it very much and we will definitely come back again next year!!
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Date of stay: April 2022Trip type: Traveled
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 1 week ago
Dear Patrik, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. Also, we would also like to express our appreciation for the flattering words we received from your stay with us. We are glad you liked our specialized service. We hope to have the honor of welcoming you once again in the future. Kind regards, Ricardo de la Paz.
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José wrote a review May 12
Rochester, New York1 contribution
Everything about The Pyramid at Grand Oasis is fabulous. The room, service, food, pools, beach club house, and Spa are all impeccable! Friendly, courteous, and professional staff all around this amazing resort. The very best were the two bartenders at the bar FONTAINEBLEAU Carlos and Ernesto. They both went above and beyond to make our nights special. Exceptional service from both of them! Thank you Ernesto and Carlos!!!
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Date of stay: March 2022
Rooms
Cleanliness
Service
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Response from Adriana Urdaneta, Director General at The Pyramid at Grand Oasis
Responded 2 weeks ago
Dear Guest, Thank you so much for your comments, we are glad that we had the chance to improve your experience during your stay, as your satisfaction and comfort are the most important thing for us. We'll surely share your opinion with our staff so we can continue with this excellent service that characterizes us. We hope to have the honor of welcoming you again soon. Best regards, Ricardo de la Paz.
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PRICE RANGE
$247 - $322 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
323
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Frequently Asked Questions about The Pyramid at Grand Oasis
Which popular attractions are close to The Pyramid at Grand Oasis?
Nearby attractions include Chicabal Sunset Club (0.2 miles), Master Cigars (0.2 miles), and Ginza Night Club (0.02 miles).
What are some of the property amenities at The Pyramid at Grand Oasis?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at The Pyramid at Grand Oasis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Pyramid at Grand Oasis?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Pyramid at Grand Oasis?
Yes, free private parking nearby is available to guests.
What are some restaurants close to The Pyramid at Grand Oasis?
Conveniently located restaurants include Restaurante Benazuza, Condimento Restaurant, and Pina Colada Restaurant.
Are there opportunities to exercise at The Pyramid at Grand Oasis?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Pyramid at Grand Oasis have airport transportation?
Yes, The Pyramid at Grand Oasis offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Pyramid at Grand Oasis?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pyramid at Grand Oasis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pyramid at Grand Oasis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.