We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Krystal Urban Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Krystal Urban Hotel
Krystal Urban Hotel
Panoramas (14)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

265 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 56: English reviews
San Pedro Garza Garcia, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Quick check in and fast check out. It is well located into the city. Easy to drive to hotel. Check in desk personnel is friendly. Reservation was ready. Rooms were ready for us (2 rooms) Rooms are clean ans big. Air conditioned work really well. Bathrooms are huge and clean

Review collected in partnership with this hotel

Helpful?
Thank robertodD7651XH
Corozal Town, Belize
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent a week here. The rooms and service were very good. The staff was very accommodating and helpful even though our spanish was very limited. They took care of our every request whether is was getting a taxi or more towels and pillows. Even brought an extra chair for the balcony. All done with a great attitude and a... More 

Helpful?
Thank Robert C
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Hotel, responded to this review

Thank you very much for your compliment, we are glad that you have enjoyed your vacations with us. The satisfaction of our customers is our primary priority. We hope that in your next vacations you will visit us again. Greetings and have a very nice day. More 

Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed August 19, 2016 via mobile

The location is very good, with plenty of options to eat, and hang out. Service is normal with a very friendly staff. My problem is with the rooms. The doors not isolate noise, In general rooms are not comfortable and the worst is that they are not clean. Shower has a bad smell, stained stool, stained shower and the coffee... More 

Helpful?
Thank Andrés S
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Hotel, responded to this review

We are sorry for the troubles and thank you for your observations. We are working day by day to make our guest feel comfortable in every stay. We hope you can visit us very soon and give us the chance to offer you a better service. Greetings. More 

Travelers are raving about these Cancun hotels

Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed August 19, 2016 via mobile

The location is very good, you have plenty of options to eat, bars and a big mall. Staff is very friendly, service is normal. My problem is with the rooms, they are not clean and they are super noisy, the doors do not isolate noise. Stained stool, stained chair, etc. The only thing worth saving is location.

Helpful?
Thank Andrés S
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Hotel, responded to this review

We are sorry for the troubles and thank you for your observations. We are working day by day to make our guest confortable in every stay. Greetings. More 

Mexico City, Mexico
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 29, 2016

Hi folks, the other day was in a medical event at the Krystal Urban Cancun i hace to say, is very nice hotel, the facilities always clean, rooms, are excelente, services are nice but simple tho. The parking lot is free charge. so i think is kind of a nice business hotel of if you want a nice place just... More 

Helpful?
Thank Rodrigo G
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Hotel, responded to this review

Thank you so much for your comment, we work everyday to make your stay comfortable and enjoyable. Greetings More 

Lakeside, California
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 28, 2016

I reserved 2 rooms with 2 double beds in each of them. When we arrived after flying all night from California I learned that our rooms were not put close to each other and they informed us that we would be on separate floors. After much complaining we were put on the same floor. Check-in time is 3:00 p.m. One... More 

Helpful?
1 Thank Laura B
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Hotel, responded to this review

We are sorry for the troubles and thank you for your observations. We are working day by day to make our guest confortable in every stay. Greetings. More 

Abu Dhabi, United Arab Emirates
Level Contributor
11 reviews
10 hotel reviews
4 of 5 stars Reviewed July 23, 2016

Seems to be a new property, nicely constructed. But air conditioner makes notice. Cleanliness is ok. Reception staff friendly and helpful. Breakfast is both hot and cold serve, with separate section for eggs. Friendly staff, although not good in English. Restaurants in neighborhood are mainly serving Mexican food. If some one wants to go to main tourist area (similar to... More 

Helpful?
Thank Sunil S
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Hotel, responded to this review

Thank you very much for your comments, we will work on the details to improve the experience of your stay with us. We hope you can visit us again soon. Greetings. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 12, 2016 via mobile

Good luck parking your car when the nearby restaurant is full. Breakfast is nothing special . Staff is friendly but not very helpful. Ask for a room on the side of the lagoon because rooms on city side are very noisy until 7 am because of the bars. Used to be good hotel once but now I will look for... More 

Helpful?
Thank Hector R
Covington, Georgia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 25, 2016

My wife and I had great stay at the Krystal Urban Cancun. At first we were a little worried the shuttle service would confuse this hotel with the 2 other Krystal Hotels in Cancun, however it did not happen. He dropped us off at the lobby and we were greeted by hotel staff at the taxi. From that moment, the... More 

Helpful?
1 Thank Philip M
Watford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 22, 2016

We sent very clear instructions to the reservations department regarding the payment of this booking, but the hotel completely ignored them, leaving the guest standing in reception unable to check in. Once this was eventually sorted, the hotel then insisted on charging the guest for all the wrong things. Clearly no communication at this hotel whatsover. Won't be using them... More 

Helpful?
1 Thank 12Clem1972
Questions? Get answers from hotel staff and past guests. Ask a question

429 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (148)
Viewed
Room/Suite (15)
Viewed
Hotel & Grounds (14)
Viewed
Dining (6)
Viewed
Pool/Beach Area (6)
Viewed
Bathroom (7)
Viewed
View from Room (19)
Viewed
Other (81)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (257)
Viewed
Amenities (23)
Viewed
Pool (29)
Viewed
Dining (37)
Viewed
Standard Double Room (39)
Viewed
Standard King Room (39)
Viewed
The Hotel (90)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (4)
Viewed
Business Center/Function Rooms (1)
Viewed
Dining (1)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.2 mi away
Hotel Bonampak
Hotel Bonampak
#87 of 180 in Cancun
4.5 of 5 stars 57 reviews
0.4 mi away
Fiesta Inn Cancun Las Americas
0.6 mi away
ibis Cancun Centro
ibis Cancun Centro
#68 of 180 in Cancun
3.5 of 5 stars 826 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Ambiance Suites
Ambiance Suites
#58 of 180 in Cancun
4.0 of 5 stars 351 reviews
2.8 mi away
Real Inn Cancun
Real Inn Cancun
#64 of 180 in Cancun
4.0 of 5 stars 359 reviews
0.8 mi away
Oasis Smart
Oasis Smart
#47 of 180 in Cancun
4.0 of 5 stars 434 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Near of Malecon Americas in Cancun; Krystal Urban Cancun is waiting to offer you luxury and comfort you need in your business or pleasure trips. ... more   less 

Additional Information about Krystal Urban Hotel

Address: Avenida Sayil | Mz. 1, Lote 4-07, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $66 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Urban Hotel 3*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Orbitz, Expedia, HotelTravel.com, Odigeo, Hotwire, Agoda, Hotels.com, Travelocity and Priceline so you can book your Krystal Urban Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay