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10/29/2017 10/30/2017
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    Krystal Urban Cancun Centro

    Avenida Sayil | Lote 4C-07, Super Manzana 4A, Cancun 77500, Mexico
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    Lowest prices for your stay
    10/29/2017 10/30/2017
     3 people have started booking this hotel
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    $64$76
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    Traveler (233)
    Room & Suite (135)
    Dining (48)
    Overview
    • Excellent24%
    • Very good42%
    • Average20%
    • Poor8%
    • Terrible6%
    Travelers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Wheelchair access
    Business Center
    Laundry Service
    3.5 Star Hotel
    All hotel details
    Deals
    Oct 29Oct 30
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      $64
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    • Check booking site for details
      $76
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      $76
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    View all 31 deals
    Write a Review
    Reviews (513)
    Traveler rating
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    1 - 5 of 105 reviews

    Reviewed September 3, 2017

    Arrived around 12.30pm at the Hotel. Was not greeted by any of the three ladies working the Desk. When I told them I had a reservation, they informed me that check in was 3pm. Did not bother to see if any rooms were vacant. Most...More

    Thank denisf255
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded September 6, 2017

    Good morning, Dear denisf25, thank you very mucho for your comment, we are glad that you enjoyed your vacations with us, we definily are going to work on those details to improve our costumer service. We hope you can visit us again and give us...More

    Reviewed August 31, 2017

    I was going to cancun and decided to split my week between an all inclusive hotel and a non inclusive. Check-in was easy and fast. the room was clean, modern, the view was decent and the AC worked perfectly. I was mostly scared about the...More

    Thank Diachel
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded September 6, 2017

    Good morning, Dear Diachel, thank you for your comment, we are glad that you have enjoyed your vacation with us and we are so thankful that you gave us the chance to serve you during your stay. We hope to see you again very soon....More

    Reviewed August 16, 2017

    The hotel was remodeled but still is not that good. The hotel is ok and the rooms are also ok. The problem with this hotel is that the different areas like the restaurant are in a different building and it is a pain to walk...More

    Thank Juan A
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded August 19, 2017

    Good afternoon, Dear Juan A., thank you for your comment, we hope you have enjoyed your vacations with us. Thank you for your feedback and we hope to see you again on your next vacations. Cordially, Jorge Santos Quality and Service Manager

    Reviewed July 31, 2017 via mobile

    The hotel is good, new, modern, well located, but for me, it has a Hugh defect, and is that the walls seem like paper, you can hear everything from rooms next door. Personally I won't stay again here because of this. Usually hotels give parking...More

    Thank Paola D
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded August 4, 2017

    Good morning, Dear Paola D, thank you for your comment, we are glad that you have enjoyed your stay with us, we are going to work on those details that you mentioned to improve our service. Thank you again for your feedback and i hope...More

    Reviewed July 1, 2017

    Hotel is average, but they offer an extra beach day pass in their beach hotel, something that it could be better than other, but Irene the woman in Krystal Beach Hotel is so bad and push you to feel that you are making something wrong...More

    Review collected in partnership with this hotel
    Thank Gibrangc
    Response from CalidadyServicioKUC, Gte. de Calidad y Servicio at Krystal Urban Cancun CentroResponded July 3, 2017

    Good afternoon, Dear Gibrangc, thank you for sharing your comment with us, we are very sorry for the inconvenience that you had at the beach club, we are going to work with them to improve their services. We hope on your next vacations give us...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • $64 - $147 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 231
    • Reservation Options
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    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
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    Traveler (233)
    Room & Suite (135)
    Dining (48)
    Pool & Beach (42)
    Hotel & Grounds (257)
    Bathroom (10)
    Business Center & Event Rooms (7)
    Family and Play Areas (1)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Niki N
    December 31, 2016|
    AnswerShow all 2 answers
    Response from CalidadyServicioKUC | Property representative |
    hello, Thank you for your ask; for the moment, we don't have a shuttle from airport to hotel. The cheapest way to go out from airport it is you buy a ticket at the ADO (Wich is a public transport), and you will leave the... More
    0
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    michelle n
    December 30, 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hello, Thank you for you ask. You do not need to rent a car, you can walk to restaurants by crossing the street there are a lot of them on the mall and around of it. If you want to go to the hotel zone, you can walk 1... More
    1
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    PaolaPiramanrique
    November 1, 2016|
    Answer
    Response from CalidadyServicioKUC | Property representative |
    Hola, el horario de check in es a las 3 de la tarde y la salida es a la una de la tarde. Al contrario, el placer es todo nuestro, esperamos que pronto nos visite, saludos.
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    Room Tips
    "Do Not get a room that is adjoined to another with a wooden door. The next door neighbors love to talk loud..."
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    "would recommend a high floor so you can have a better view of the city"
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    "ask for front side of hotel"
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    "get a oceanview room! You won't be disappointed!"
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