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Four Points by Sheraton Cancun Centro

Avenida Tulum, MZ 1 - Lote 2 - SM 12 Esq. Av Isla Mujeres, Cancun 77505 Mexico
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Traveler (217)
Panoramas (15)
Room & Suite (107)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Cancun Centro
Updated 07/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#66 of 237 hotels in Cancun
Travelers' Choice
Four Points by Sheraton Cancun Centro is conveniently close to great restaurants, shopping, business, attractions, and 10 minutes away from beautiful beaches in Cancun, Mexico. Our comfortable hotel near Malecon Americas features 108 guest rooms and 4 suites with modern furnishings that will make our guests have a relaxing stay. Stay on top of work with free High Speed Internet Access at an ergonomic desk. Get a great night's sleep on a Four Points by Sheraton Four Comfort Bed™, with a plush duvet and hypoallergenic pillows, and refresh with signature bath amenities. Four Points by Sheraton Cancun Centro offers three function spaces for any business or social gathering you have in mind. Enjoy breakfast, lunch, or dinner at The Eatery. Tostina offers gourmet coffee and other hot and cold beverages, plus delicious sandwiches and baked goods to enjoy in this modern and comfortable setting.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Electric vehicle charging station
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Breakfast available
Breakfast buffet
Rooftop bar
Conference facilities
Meeting rooms
Rooftop terrace
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
Hotel links
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Full view
75Somewhat walkable
Grade: 75 out of 100
23Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
330Reviews29Q+A24Room tips
Traveler rating
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Popular mentions
Tpaquette wrote a review Nov 20
Colorado Springs, Colorado10 contributions2 helpful votes
The staff was extremely accommodating, and the hotel is very clean and in very good shape. On the down side, the refrigerator in the room is very small, there are no microwaves and only 1 of the 2 rooms we stayed in had a coffee maker in the room. The bathrooms are very nice and our second room had both a bathtub and walk-in shower; the first still had the great walk-in shower with 2 shower heads. I'm always wary of walking barefoot on hotel carpets but the sheraton has ceramic tile floors that housekeeping disinfects and squeegees clean each day (see photo). The closest stores or restaurants are about a 0.5 mile (1km) from here. That's only a 10 minute walk. There was one dining room and though the food wasn't the lowest price around, the portions were big and excellently prepared. The shrimp cerviche appetizer was more than enough for 2, maybe 3. I had the most tender and delicious flank steak (TAPIQUEÑA) that I ever tasted in Mexico. Fantastic! Photo of the nachos I had for lunch. It took all I had to finish them. The kitchen will also prepare items not listed in the menu; we ordered spaghetti Alfredo one night. The chicken fingers were light and crispy but didn't have much flavor. The quesidias were a bit dry. The wait staff were the best!
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Date of stay: November 2020Trip type: Traveled as a couple
Alejandro P wrote a review Oct 2020
San Diego, California19 contributions
If you come to Cancun and you are planning on spending more time in tours that the “zona hotelera “ this is the place to stay. Transportation is better from here that “zona hotelera” rooms are decent size clean and good costumer service. You can actually tell the tour companies to pick you up here. A lot of good places around for dining and drinking. Way more affordable than other hotels
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Date of stay: October 2020Trip type: Traveled solo
Richard K wrote a review Oct 2020
Philadelphia, Pennsylvania194 contributions64 helpful votes
My first impression of the Four Points by Sheraton Cancun Centro was that it's not quite Centro. But after checking in and meeting the friendly and efficient staff that was the last thing on my mind. Checking in was a breeze and fast. After settling in to my very clean and spacious room I went up to the roof top infinity pool. With the bar service and the view I was tempted to forget my plans and stay there. The hotel restaurant is small and functional but the food from breakfast to dinner is excellent! The meals were hot, fresh, well prepared and the staff was friendly and helpful. With menus in English and Spanish.
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Date of stay: October 2020
Room Tip: Request an east facing room to capture the beautiful sunrises.
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Cuauhtémoc M wrote a review Oct 2020
1 contribution
Kristal at the front desk is the rudest person I have ever dealt with. We walked in and asked if they had any rooms available, "check online" OK, what's your current rate? "ugh you can check online, we can't do that here" Seriously? We made our reservation online for 3 adults. We walked in again. No hi, hello, good evening, nothing. Just a very annoyed "ID" She now says that their rooms are only for 2 people. We asked to pay extra or another room. She suggests to cancel. We do. She still charges a no show fee. We noticed and came back, she laughs and says we didn't book through them, she can't help us. We asked for a manager, thankfully Jose has manners and actually knows how to work in hospitality. All the while we are telling him what happened, Kristal is glaring at us and mumbling.
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Date of stay: October 2020Trip type: Traveled with family
Betula103 wrote a review Feb 2020
Australia7,852 contributions552 helpful votes
I was impressed with this clean and comfortable hotel. The room was spacious and most comfortable. The staff at reception were most helpful ensuring that our transfer to the airport had been arranged, having been let down by our transfer to the hotel. It was good of the hotel staff to spend considerable time negotiating with that transfer company. The breakfast was very enjoyable with good quality food. Eggs were promptly cooked to order.
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Date of stay: February 2020
$67 - $125 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Four Points by Sheraton Cancun Centro
Which popular attractions are close to Four Points by Sheraton Cancun Centro?
Nearby attractions include Malecon Kids (0.1 miles) and Funever Dreaming (0.2 miles).
What are some of the property amenities at Four Points by Sheraton Cancun Centro?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Four Points by Sheraton Cancun Centro?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Points by Sheraton Cancun Centro?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Cancun Centro?
Conveniently located restaurants include Taqueria Los Chachalacos, Costelão Prime Churrascaria, and Wazaaabi Sushi House.
Are there opportunities to exercise at Four Points by Sheraton Cancun Centro?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Four Points by Sheraton Cancun Centro?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Four Points by Sheraton Cancun Centro?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Four Points by Sheraton Cancun Centro offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Four Points by Sheraton Cancun Centro?
Many travelers enjoy visiting Scorpion’s Temple (4.7 miles).
Is Four Points by Sheraton Cancun Centro accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.