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Courtyard Cancun Airport

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#49 of 183 Hotels in Cancun
Certificate of Excellence
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Courtyard Cancun Airport
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810 Reviews from our TripAdvisor Community

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Showing 642: English reviews
Reading, United Kingdom
Level Contributor
4 reviews
Reviewed 5 days ago NEW

We arrived after a 12 hour flight, the staff found our booking but check in took an age as the young lady was constantly distracted by the phone and other guests, training is required. The room was spacious and simple. Very disappointed that there were only two very small bottles of water available yet vast amounts of bottles of toiletries.... More 

Helpful?
Thank nessmorgan
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard Cancun Airport. I am very sorry to learn that the quality of service provided by our front desk did not quite meet your expectations due to limited staff at the time of your check in. Please rest assured that your comments have been shared with the... More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 week ago via mobile

This place was an absolute nightmare. In mexico e cigs are illegal. You can take it in but have to put it in hold luggage to get it out of Mexico. Consequently I had to buy cigs for nicotine fix. Gate 9 has this bar facing it and is the ONLY place outside you can smoke in. Heres the punchline.... More 

Helpful?
Thank ronricho1965
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately. Ragards Ana Q More 

Bowie, Maryland, United States
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Sometimes i"ll do an overnighter in Cancun, I chose to stay at this hotel because the hotel I normally rent was booked that night. That hotel is $60 for a king sized. Doesn't have a ton of fluff,which i don't need. It's a brand name hotel, so i feel i really get a bargain at $60. At this Marriott, prices... More 

Helpful?
Thank Matthew Maria S
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you very much for your comments regarding your recent visit to our Courtyard by Marriott Cancun Hotel. Your input about the towels are very important to us and has been shared with our Housekeeping department for their attention. Please accept our apologies for any inconvenience. Needless to say your good comment about the customer service gives us a nice... More 

La Garriga
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

A good airport hotel with a correct restaurant.The romos were clean, very comfortable bed but a bit old fashioned in styling.It is close by Cancun. Not recomendable for longer stays as the instalations are not fit for that.

Helpful?
Thank henkLaGarriga
Wellington, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

I spent a night at the Courtyard Marriott before heading home on an early morning flight. The hotel was very conformable, staff extremely friendly and helpful, and room service food was good. The added bonus was the FREE airport shuttle which is available 24 hours.

Helpful?
Thank NelliNZ
Santa Barbara, California
Level Contributor
107 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 2 weeks ago

We have stayed at this hotel several times in the past, and have tended to think of it as a "four-star" property. It is, after all, a Marriott. It always had a few "warts" (no ability, or willingness, to store luggage, limited food options), but with free airport shuttle, it was not worth downgrading it to three stars. However, the... More 

Helpful?
Thank JohnandGlo
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to shared your review about your recent stay at the Courtyard Cancun Airport. Please accept our sincere apologies for the inconvenience you may have experienced. As a valued customer we apreciated your comments and thank you because it is as you mentioned, very important. We are workink in this issue to ensure better confort.... More 

Fort Lauderdale, Florida
Level Contributor
130 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 2 weeks ago

Decided to stay near the airport rather than wake up very early to catch a flight. This is a Marriott Courtyard, not a resort. It had a very nice pool area with hot tub, decent restaurant and some snacks for sale in the reception area. Rooms are nicer than Holiday Inn and TV channels in English decent. Free shuttle to... More 

Helpful?
1 Thank saverguy
New York City, New York
Level Contributor
2 reviews
Reviewed 2 weeks ago via mobile

Waited over and got and 10 minutes for the airport shuttle and made four separate phone calls to Omar at the front desk. Each time I told him where I was standing and he kept telling me the driver would arrive within three minutes. The driver Hector finally arrives and tells me I'm standing in the wrong section so he'll... More 

Helpful?
Thank Joseph S
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard Cancun Airport. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest and meeting with you this morning I was very sorry to learn that the quality of service... More 

Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 weeks ago

I booked this Hotel because I was arriving late that day. It seemed nice and I actually thought it was bigger and would have nice gardens, since the entrance seems so wide. It is not that big. They wanted to recreate an Hacienda, I think Haciendas shouldn't be recreated, they are supposed to be old... so that wouldn't work. Anyway... More 

Helpful?
Thank CDM81
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for your nice comments about the swimming pool and our Yucatecan garden. Your input about the design for you to walk among the trees has also been discussed with our Engineer, thank you for such a good suggestion. Your expert opinión is very much appreciated, I have discussed your experience of food with our chef. Needless to say... More 

Newport Beach, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

I stayed here 2 nights after arriving in Cancun before moving on to my more permanent resort. This hotel suited that need perfectly. Pros: -Good, fast shuttle from CUN - Nice pool area -Relaxing feeling. Not a party place. - Able to rent car on property. The staff also arranged for me to be able to drop car off in... More 

Helpful?
Thank Mostly-Mermaid
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Cancun, Mexico when staying in the Courtyard Cancun Airport. Our gorgeous hotel is located around 5 minutes away from Cancun International Airport and we offer a complimentary shuttle to and from the airport throughout the day. Be sure to take advantage of our free high speed Internet access, state-of-the-art fitness center, outdoor pool and spectacular El Henequen restaurant. ... more   less 

Additional Information about Courtyard Cancun Airport

Address: Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $143 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard Cancun Airport staff and other travelers.
34 questions
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Questions? Get answers from Courtyard Cancun Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I guess it is all the same”
 of 5 bubbles CDM81, 2 weeks ago | Read review
“Book ahead of time to get better rates.”
 of 5 bubbles Eisosnane, 3 weeks ago | Read review
“ask for a room that overlooks the courtyard and pool”
 of 5 bubbles armywifepa, 4 weeks ago | Read review
“Get a room on the upper floors. Less noise.”
 of 5 bubbles BobbyDesab, Jul 31, 2016 | Read review
“Stay away from the patio view rooms, very noisy people close to the pool.”
 of 5 bubbles paulor364, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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