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Courtyard Cancun Airport

Travelocity$129*
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#56 of 181 Hotels in Cancun
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Courtyard Cancun Airport
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892 Reviews from our TripAdvisor Community

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Showing 711: English reviews
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Dallas, Texas
Reviewed 2 days ago NEWvia mobile

Spent one night here so I didn't have to leave Playa del Carmen early in the morning to catch my flight home. Friendly staff, comfortable room, nice pool area and on-site restaurant. I wasn't looking to go out so it fit my needs perfectly. I wouldn't hesitate to stay here again. The best part is the free shuttle to and...

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Helpful?
Thank D01357
East Windsor, New Jersey
Reviewed 4 days ago NEWvia mobile

We love this hotel! We stay here every year before our flight back home. The restaurant is great the staff is great and the rooms are beautiful. There is a lovely pool and airport transportation. It's easy to get transportation to other areas of Cancun from this hotel but its proximity to the airport is why we always stay here.

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Thank jpsava
Reviewed 4 days ago NEWvia mobile

Comfortable bed. We stayed in Tulum on our trip. This hotel made the travel time to the airport fast & easy on our last night since our flight left really early in the morning. Room was clean. Staff was friendly & professional.

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Thank Vero E
Reviewed 6 days ago NEW

Yes it us close to airport for overnight transit. Air con control missing, lukewarm shower water a shade of yellow, drain in bath failed - none of which is good after a long flight! Dinner was fine and reasonably priced but we would not go back..

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Helpful?
Thank Rob G
Adrian Ibarra P, General Manager at Courtyard Cancun Airport, responded to this review

Dear Rob G; Thank you for taking the time to share your recent experience at the Courtyard Cancun Airport. First of all please accept our apologies for the inconveniences experienced during your stay. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell...

Belize
Reviewed 1 week ago

This is the Worst Stay we have ever had at this location. Upon check in the air conditioner did not work, we called the front desk. We had to call back 5 times and ask for a manager for them to send someone, 2 hours later. There were No Towels in the room. When you take a shower you have...

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Helpful?
1Thank Ramon R
Adrian Ibarra P, Manager at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your experience at the Courtyard Cancun Airport. I was very sorry to learn that the quality of service provided by our staff did not meet our expectations and we sincerely apologized for this. Please rest assured that your comments have been shared with the team in an effort to improve our services....

Va
Reviewed 2 weeks ago

Stayed here the night before our early AM flight out of Mexico. Walled property with a guarded entrance. Most of the staff with whom we had contact spoke English. Friendly, quick check in staff. We were glad that there was a restaurant on property because it didn't look like there was any other place to eat within safe walking distance....

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Helpful?
Thank JediTraveller
Adrian Ibarra P, General Manager at Courtyard Cancun Airport, responded to this review

Dear JediTraveller; Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Your input is very valuable and instrumental for the continuous improvement of our services thank you for your nice comments about our staff and food quality, rooms & services. We hope to serve you again whenever your travels bring you back...

Wellington, New Zealand
Reviewed 2 weeks ago

When I went there it was a nice service. we had to wait a while to get our rooms. The rooms were ok like ti was just a normal hotel room with two double beds tv etc. and it was also clean.The pool was small. not deep and it was cold the beach was long but small there were a...

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Helpful?
Thank sofiaryan7
Adrian Ibarra P, General Manager at Courtyard Cancun Airport, responded to this review

Dear Sofiaryan7 Thanks for staying with us. First of all please accept our apologies for the inconveniences experienced during your stay. We have addressed all issued with our F&B & IT Manager immediately. Needless to say that corrective actions are being taken to correct our opportunities. Your input is very valuable and instrumental for the continuous improvement of our services....

Tel-Aviv, Israel
Reviewed 2 weeks ago

Spent 2 nights (1+1) at the Courtyard Cancun; the hotel was a really nice surprise: being an airport hotel, we expected the usual drabness that accompanies such institutions, but the Courtyard manages to keep a sort of freshness, which was a pleasant change; the hotel is well-kept (dedicated staff could be seen around keeping things in good order) and rooms...

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Thank SemperParatus
North Massapequa
Reviewed 2 weeks ago

I totally forgot to write about this hotel when we came home from last years vacation. We stayed here for one night. We are Platinum Elite with Marriott. We used points to stay here, since the plane tickets for a Saturday was a big difference in price then a Sunday. We took a taxi from our resort. Everyone was very...

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1Thank Christine B
Australia
Reviewed 2 weeks ago

Flew in late, overnight stop with early flight the following day. The hotel is not on the airport land but a 15 minute drive away. There is a free airport shuttle from hotel on the hour and half hour but one must phone on arrival to arrange airport pick-up. Does not come to Arrivals unless called. Room was large, cool...

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Thank HDStripad
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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Cancun, Mexico when staying in the Courtyard Cancun Airport. Our gorgeous hotel is located around 5 minutes away from Cancun International Airport and we offer a complimentary shuttle to and from the airport throughout the day. Be sure to take advantage of our free high speed Internet access, state-of-the-art fitness center, outdoor pool and spectacular El Henequen restaurant. ... more   less 

Additional Information about Courtyard Cancun Airport

Address: Boulevard Luis Donaldo Colosio Km. 12.5 | Lot 1, SMZA. 301, Cancun 77560, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $141 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard Cancun Airport staff and other travelers.
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Questions? Get answers from Courtyard Cancun Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not get Upgrade as Marriott Members, this location will give you the worse room or suite on the Property.”
startours, 1 week ago | Read review
“Rooms toward the back of the hotel overlooking the pool are quiet and showoff the pool/garden area at night with the torches and lights.”
257gregb, 3 weeks ago | Read review
“We had a garden view on the first floor, excellent.”
FDG44, 4 weeks ago | Read review
“Ask for one overlooking the garden/pool area”
Admiralpeter, Apr 10, 2017 | Read review
“As there is no ocean veiw garden veiw is very adequate.”
larrym714, Apr 8, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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