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Courtyard Cancun Airport

#46 of 180 Hotels in Cancun
Certificate of Excellence
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754 Reviews from our TripAdvisor Community

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Showing 598: English reviews
Chicago, Illinois
2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Great customer service at the restaurant. My food server was Emeterio and he was great! I told him how I liked my cocktail and he delivered:) He was very social and made sure everything was all good. I just ordered Cerviche but it was delicious! Spoke with the restaurant manager who also seemed very pleasant, he recommended places to check... More 

Helpful?
Thank Bren291357
Miami Beach, Florida
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a beautiful hotel located close to the airport, very convenient if you are in business trip, but watch for the room you get I got a room where the A/C units did not work and it was a nightmare to sleep, Also the hotel is huge so prepare some walking to get to your room. stay away from... More 

Helpful?
Thank Paulo R
Amsterdam, The Netherlands
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed one night because I had a flight arriving late in the evening, and I wanted to travel on to Playa del Carmen in the morning. The hotel is only a few minutes drive from the airport, call the free shuttle from the airport payphone (free call) and they will pick you up for free. The hotel rooms are... More 

Helpful?
Thank Heleen V
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Needs lots of work on their maintenance... non working ventilation system on bathroom, even when they exchange the room for me... same problem!... sent the maintenance guy to my 2nd room, horrible person, not customer oriented training...

Helpful?
Thank Vfontaine7
Ana Q, Gerente at Courtyard Cancun Airport, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard Cancun Airport. As the maintenance of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. I am also very sorry to learn that the quality of service provided by our maintenance staff was not the appropiate Please... More 

San Diego CA
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a real lucky break - we missed our connection in Cancun and were stranded. A cool guy at the airport let us use his cell phone since the credit card phones didn't work. We booked over the phone and arranged transport from the airport. GREAT place - comfortable and clean and really great drinks and food!

Helpful?
Thank Valerie P
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a pleasant stay. The checkin was fast and courteous. The rooms where clean. The hotel grounds where clean and well maintained. The only thing we would liked fixed was the room air conditioning. It looked dated and needed service and or replacement. Otherwise we had a pleasant stay.

Helpful?
Thank Towzik A
Seaford, New York
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We took a 5pm flight on a Friday from NY to Cancun. We were staying in an all inclusive resort and decided instead of checking in there so late on a Friday night (and paying the All inclusive fee) we opted to check in at the resort the following day (Saturday) and use the courtyard to crash for the night.... More 

Helpful?
Thank LynnmarieLINY
San Carlos, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here after flight delays caused me to miss my connector in Cancun. I booked last minute and by the time I arrived in Cancun (2hours after booking) they had everything ready. Room was clean, pool was clean, and service was great. The restaurant was a bit overpriced and underwhelming but I didn't have high expectations. Would definitely stay here... More 

Helpful?
Thank Shellzancheez
York, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Stayed here the before our flight back to England, rooms have everything you need and are clean and tidy, the restaurant is good aswell and staff were really friendly. Our flight wasn't till later in the day and the hotel let us stay in our room for another 2 hours which was a big help! Would recommend to anyone who... More 

Helpful?
Thank Elisha A
Mexico City, Mexico
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 20, 2016

You have to wait at the airport in Cancun to take your next flight ? We had to wait for eight hours the next flight and decided to make a reservation at this hotel. Delicious breakfast , we were in the pool that is a good size ; the hotel is very nice, very clean, well maintained and the staff... More 

Helpful?
Thank Perla35
Questions? Get answers from hotel staff and past guests. Ask a question

192 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Courtyard Cancun Airport

Address: Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $113 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Cancun Airport 3.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#35 Family Hotel in Cancun
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