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Grand Oasis Palm

3,744 reviews
#46 of 177 Hotels in Cancun
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Traveler (2975)
Pool & Beach (753)
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Overview
  • Excellent50%
  • Very good26%
  • Average12%
  • Poor6%
  • Terrible6%
Travelers talk about
“white box”(132 reviews)
“la bamba”(77 reviews)
“grand oasis”(161 reviews)
Wifi
Parking
Breakfast included
Beachfront
Pool
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Rooms
Mar 4Mar 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,744)Write a Review
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281 - 285 of 1,526 reviews
Reviewed January 7, 2017

We didn't really like this resort while we were there for a variety of reasons, including horrible food, no diversity in restaurant choices and slow, occasionally non working elevators. I found out a few days after we returned home to Ohio that someone in Mexico...More

5  Thank tonilynnrn
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded January 10, 2017

Dear Tonilynn, I feel sorry your holidays were unpleasant for you, due to this incident with your credit card. I’m very surprised you are blaming our Front desk staff since we do not take credit cards, except when you pay your bill at check-out or...More

Reviewed January 7, 2017 via mobile

Everthing is perfect except the internett. The cost of the internett is really irretating me. I pay 20 dollars for 24 hours, and you can"t even watch a video. The rooms are spacey and clean. The breakfast is really nice.More

4  Thank Embrik
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded January 10, 2017

Dear Embrik, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that our wifi is causing you problems, we will pass this information to the corresponding departament so they can mend the situations as soon...More

Reviewed January 7, 2017

Cancun is fabulous for vacation and there are many hotels to choose from. However, Grand Oasis Palm was our choice for Christmas and Old Years 2016. As a family of four with two children the hotel was very suitable for our needs. To start with...More

4  Thank Janelle Y
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded January 10, 2017

Dear Janelle, It is a pleasure to know that you enjoyed our family resort concept and our fun and entertained environment. We greatly appreciate the special mention to our team who helped make your stay more pleasant. We are committed to give our guests incredible...More

Reviewed January 6, 2017

People made a big difference starting with JORGE, the doorman, what an amazing man, he went the extra mile to make sure we celebrated my friends 60th birthday (Itala) after failing to get help from the concierge people. Mr. ENRIQUE PEREZ saved the day, Jorge...More

1  Thank WillyNorma L
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded January 9, 2017

Dear Norma, Thank you for your kind comments and for choosing our hotel. We are pleased to hear you had such a nice time with us. We are delighted to know that you were invited to our molecular Restaurant; it truly is an authentic culinary...More

Reviewed January 6, 2017

FOOD WAS TERRIBLE...service was bad, selection was non existent...over priced..things not included that were supposed to be...wort all inclusive ever....unless you won a free trip you do not want to spend a dollar here!!More

6  Thank HeatherMcCracken
Response from OasisHotelResorts, Director General at Grand Oasis PalmResponded January 9, 2017

Dear Heather, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that the...More

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15556575859306
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Meeting Rooms
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Business Center with Internet Access
Airport Transportation
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$175 - $394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Room types
Family Rooms, Suites
Details
Price range
$175 - $394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Room types
Family Rooms, Suites
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Traveler (2975)
Pool & Beach (753)
Room & Suite (558)
Dining (369)
Amenities (119)
Family and Play Areas (81)
Business Center & Event Rooms (11)
Questions & Answers
Ask a question
heathertodd01
February 10, 2018|
Answer
Response from OasisHotelResorts | Property representative |
Thank you very much for contacting us by this means. In order to be given the correct information, please contact the reservations area by calling the following numbers: 00 52 998 287 4478. You can also write to jreservas... More
0
Votes
Google Translation
mckaylacvchandonnet
February 9, 2018|
Answer
Response from cfromnh |
Your options are Grand Oasis Palm or Oasis Palm. Booking at the Grand Oasis Palm gets you access to both resorts, but not the other way around.
1
Vote
Tracy D
February 9, 2018|
AnswerShow all 2 answers
Response from Vikas M |
Based on what I have read here so far, you can either have a balcony or ocean view... I am travelling in next few days too... Any Grand Oasis rep wants to confirm this???
1
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123456195
Room Tips
"Be polite and you get beyond perfect service"
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"Ask for room facing the lagoon/street for quiet."
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"I would choose a room on the Grand side and one on the lower floors because of the elevator it takes too much..."
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"No choice in rooms unless you pay."
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