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Grand Oasis Palm

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#55 of 181 Hotels in Cancun
Certificate of Excellence
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Grand Oasis Palm
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2,531 Reviews from our TripAdvisor Community

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Showing 1,176: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 25, 2015

Nice hotel. The service is good. Everyone who worked their seemed eager to please. The most obvious downfalls are the elevators. There are only two of them, and they are incredibly slow and small. If I remember correctly, there are ten floors. Two elevators is definitely not enough to serve the crowds. Otherwise, I enjoyed my stay. The food is... More 

Helpful?
Thank Arielle K
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for staying in our resort during your vacation in Cancun. We would like to thank you for your sharing your point of view about the facilities and expressing your inconvenience with the elevator. We hope you can visit us again someday soon. Best regards. More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 21, 2015

I see trip advisory deleted my former post so I will write again. My wife got sick on the last day we were there, she was in and out of the hospital for 3 weeks after with sever food poising. We could not sleep as there were parties every night and the hallways echo. The food was the same all... More 

Helpful?
3 Thank SLKen
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for staying with us. We are looking forward for your wife's well-being, we have not a single report of what you comment in this TripAdvisor opinion and we would also like to say that our hotel is audited and certified by an English company that measures and ensures the high quality and hygiene of... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 21, 2015

Are you looking for any of these? -Beautiful, clean ocean water -Delectable food -Restful nights Then please beware. There had been a lot of storms before my trip, so the water was not clear, but green. When I vacation, I'm looking for crystal clear water, and this was not it. You can go twenty feet into the water before you... More 

Helpful?
3 Thank Ally G
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for staying with us. We are thankful with your review about our restaurants and snack bars, each one offers a unique concept and our main goal is to provide high quality food. We are really sorry if some of them did not meet your expectations. On the other hand, we regret any inconvenience remodeling jobs may... More 

Oak Creek, Wisconsin
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 19, 2015

Overall, I enjoyed this vacation. Pros: 1) Size: I felt that there was enough amenities without being a massive resort with a 10 minute hike to each location. 2) Staff was very friendly. Even when there was a language barrier for some, they were friendly and made an effort. 3) Food: I thought they had a good variety of restaurants... More 

Helpful?
2 Thank mrsasch
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience with us. It is good to know that you enjoyed the personalized attention from the staff member you mentioned and also the quality food that we serve in our different restaurants throughout the hotel, we are constantly trying to offer a unique concept in each one. Thanks... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 17, 2015

We stayed for a week at the Grand Oasis Palm. It is attached to the Oasis Palm. Visitors on the Grand side get to eat at a few extra restaurants on the resort, the rooms have a mini fridge and there are a few other perks. Food was great. There was a good variety... wasn't crazy about the buffets but... More 

Helpful?
2 Thank Alexis B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Alexis, Thank you for choosing our hotel during your visit to Cancun. We really appreciate the time you have taken to share your experience with us! Thank you for highlighting the outstanding work of our cleaning staff and the attention of our team members and thank you for letting us know about the issues with the food that you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 17, 2015 via mobile

Stayed at hotel for 7 days had an amazing time. It was my entire family 22 total.The staff was amazing especially Miguel . He was the waiter by pool. Couldn't believe how the staff treated the guest, I was blown away. Super respectful and were always treated all my family like kings.The only thing I hated was elevators. For one... More 

Helpful?
1 Thank Freddy A
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Freddy, Thank you very much for staying at our hotel. We wanted to let you know that our staff aims to please any of your needs anytime. We count with a wait staff at our restaurants, pools and beach area. We feel great to know that you could receive a personalized attention while you were around that zone. Thank... More 

Kansas City, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 16, 2015

We went for 5 days, 4 nights and LOVED it!. Room was clean, the staff was friendly and outside of one buffet meal at a restaurant on property - everything was fabulous! I would recommend going with the Grand and not just the Oasis Palm. Access to several more restaurants that were incredible. The White Box GastroPub was a favorite... More 

Helpful?
1 Thank Karen W
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your experience! We are glad you were able to experience our restaurants, our chefs and cooks are always innovating to offer quality food to our guests it is a shame that we did not cover your expectations at all. Thanks for recognizing the labor of our staff located at our restaurants. They... More 

Homewood, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 15, 2015 via mobile

We were there for a week and everyday was (nearly) perfect .. although the beach may not be the best on the strip but Hervin made our days more comfortable and fun .. I and my husband never wanted or needed for anything .. one morning it rained and the beach towels that we left on the beach chair were... More 

Helpful?
1 Thank Kam B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are delighted to know that we met your expectations and that you had an awesome time in Cancun. Thank you for sharing your experience with us, it is pleasant to know that you liked the hotel facilities and the personalized service that our staff brings to you, of course we will congratulate our staff member for his... More 

Crown Point, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 15, 2015 via mobile

I can't say enough how wonderful Grand Oasis Palm was! Daniel, Braulio, Adrienne, I Thiel and Oswaldo were some of the Staff that were wonderful to the group of girls I was with to celebrate our 40th birthdays! We felt safe, the food was delicious, if we needed anything the staff was more than willing to help us out. We... More 

Helpful?
1 Thank cas197572
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It is gratifying for us to know that our staff you had a pleasant stay, and that you had a wonderful birthday celebration at the hotel. Thank you for considering this resort, we hope this was not the last time you stayed with us. Best regards. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 7, 2015 via mobile

This was our first trip to Cancun and I thought the first one was good, but this one was better. Large, clean, and friendly. Everything was perfect in my opinion. Our room was nice and clean with a balcony. Several restaurants with huge variety of food. The beach was very clean, swept and raked daily, lots of lounge chairs, good... More 

Helpful?
1 Thank Fares A
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly thankful with your review, it makes us feel happy that you enjoyed the food and the different drinks that we serve in our hotel. We are pleased to know that you liked the personalized service, our staff works hard to make our gests feel at home. We are glad that you enjoyed the view of... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $187 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#41 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
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