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Grand Oasis Palm Blvd. Kukulcan Km 4.5

Blvd. Kukulcan Km 4.5 Zona Hotelera, Cancun 77500 Mexico
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Free cancellation until 01/15/22
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Traveler (5310)
Pool & Beach (1046)
Dining (719)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Oasis Palm Blvd. Kukulcán Km 4.5
Updated 05/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#44 of 278 hotels in Cancun
Travelers' Choice
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone".
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Property amenities
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Paid wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Head massage
Baggage storage
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Private balcony
Room service
VIP room facilities
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
Bay View
Languages Spoken
English, Spanish
6498Reviews863Q+A100Room tips
Traveler rating
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Popular mentions
Randy C wrote a review Oct 25
Stateline, Nevada1 contribution
This was my second time in Cancun and first to try an All Inclusive resort. Let me tell you, the hotel beach was amazing, seaweed free and white sand. The hotel has many restaurants, my favorite were by far, Cocoa, that offered good meals for breakfast and The White Box for dinner. The hotel has free Wifi, free parking, and a complimentary Pirate Boat Tour, which require reservation at the customer service desk by the main lobby. The check-in process wwas kind of slow, and we were going to get our room until 3>00 PM, but thank's to Mr. Eduardo Perez the GM who helped us with all the registration process, my family and I got the room very early and gave us some tips to move around Cancun.. The best mall for shopping and souvenirs is La Isla Mall, 15 minutes away from the hotel located on the main street, there are restaurants, aquarium, a wax museum and more attractions. By the way, the use of face mask in Mexico and Cancun areas is mandatory as well.
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Date of stay: September 2021
Room Tip: Room 1809, had a great ocean view
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Response from Customer Service, General Manager at Grand Oasis Palm Blvd. Kukulcán Km 4.5
Responded 2 days ago
Dear Randy, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are happy to hear you enjoyed the facilities and that you thought our restaurants and services were great. We go to great lengths to provide our guests with a variety of food and drink options to satisfy their every need. Please feel free to contact us if you need assistance with anything to make your next stay a unique experience. Best regards, Eduardo Pérez.
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CC wrote a review Oct 19
Boston, Massachusetts12 contributions1 helpful vote
Beachfront View: is nice, but the water is not as turquoise, I was told since were right next door to a lagoon is the reason for that. Room: furniture is dated, clean, no balcony but the view from our room overlooked the pool area and beach. We had to hang our bathing suits on the window sill to dry. Pro is the window opens pretty wide, but no screen so wouldn't advise opening at night. Front desk staff: Christopher and Ulises provided phenomenal customer service. Food: Seafood lovers for lunch & dinner (no reservations needed) visit Sisal. There's a burger and hotdog stand between the beach and pool area, their fries are great, the line is always long around 1pm, so grab a drink before standing in line. Dinner reservations should be made around 4pm same day - would've been nice to know that since day 1. La Hacienda was our breakfast place. Drinks: ask for double shots, otherwise it's like juice/ watered down All employees wear masks and enforce it :) Adults only section is in the middle of resort and it's a nice getaway from the kids sections. Another gentleman I met on my first day there was so awesome and provided outstanding customer service, I was in a rush and didn't catch his name but it's still worth mentioning they have some great staff here!!!
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Date of stay: October 2021Trip type: Traveled with friends
Response from Customer Service, General Manager at Grand Oasis Palm Blvd. Kukulcán Km 4.5
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurants and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. Please feel free to contact us if you need assistance with anything to make your next stay a unique experience. Best regards, Eduardo Pérez.
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Reana B wrote a review Oct 16
2 contributions
I came to this hotel with my family to celebrate my mother’s 50th birthday. upon arrival hotel was very muggy. fast forward to the biggest problem. FOOD and customer service. this hotel states it is all inclusive. it IS NOT. the food hall food is horrible. all the food is cold. salty. tasteless. if you try to leave with a plate of fruits they stop you. the last place to eat on the resort closes at 10:30 pm. along with bars. after that time. there is absolutely nothing to eat. not even vending machines. on my second to last night here my family and i returned from an excursion. went to the food hall where it was mexican night. you would thing the food would be amazing. instead the rice was soggy and tasteless. pasta was hard and barely cooked. fish was raw in the middle. and the food was again. COLD. so my family and i went to one of the better places to eat on the resort. it’s a pasta and pizza bar. we ordered out food my family ate. i began having stomach trouble due to having crohn’s disease. so i figured i’d just eat in the room. i recieved my food and covered it with a napkin. my waiter, Rafael, apparently seen and told the woman at the host desk who told who is believed to be the kitchen manager. upon leaving now we were stopped and told we cannot take the food. i asked the manager if he has a paper cup or anything to put the food in. he said no it has to be eaten here. i stated i cannot eat the food right here right now. he made a gesture as though he didn’t care. i asked if he rather throw the food out than to let me take it upstairs and eat it. he said yes so it’s either you sit and eat or give it to me. going to complain to a manager was no better. she said if the food is a certain temperature and it gets us sick it’s their fault. but. the food has been cold the entire night on the resort ANYWAYS. she then says we can go outside and find food if that’s the case. what’s the point in coming to an “ALL INCLUSIVE “ resort if i have to go somewhere to find food without having the option to go or starve ? I WOULD NOT RECCOMMEND THIS PLACE. VERY RACIST. BARELY ANY ENGLISH SPOKEN. HORRIBLE STAY AND FIRST CANCUN EXPERIENCE !!!
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Date of stay: October 2021Trip type: Traveled with family
vinihochee wrote a review Oct 15
Kansas City, Missouri66 contributions2 helpful votes
We are here now and it’s crowded. So many families and it’s been very hard to get into any of the restaurants without waiting in a long line. The pool is always filled with a lot of people and the beach has no waves which is fine but it’s filled with so much seaweed making it hard to enjoy the water. Probably why so many people are in the pool. The only way to make reservations for certain restaurants is to wait in another line when they open. We showed up 30 minutes before they opened and there was already a line of people to make reservations. They were booked up before we even made it to the front of the line and they ONLY take reservations for that day. Extremely inconvenient. This is our third day trying to get into any of those restaurants. Otherwise, the only restaurants open are buffet style food with long lines or waiting in another long line for the other sit down restaurants. The list of restaurants on the property is misleading. They’ve managed to turn ONE of the restaurants listing it as THREE different ones on the property because the bar/snack area and then they have two different menus with very small portions. So I counted only 7 ACTUAL restaurants between the two properties. This was an awful surprise especially knowing that we have to make reservations for some of them and then the lines for the others are extremely long. This morning for breakfast we waited in line for over 45 minutes just to get the the buffet area and get food. The “Adult Only” areas are also crowded and people still bring their kids there. The Snack/Bar area is only a Bar area with no snacks. Some of the restaurant staff were rude and the buffet food is not good. Not much variety in the food either. You have to ask the front desk for water bottles and they will only give you 3 at a time because the room service does not stock up the rooms properly. When we asked where on the property can we get water bottles they said only room service will bring it up. So you have to request that every day. Hotel amenities are not easily accessible and the resort staff has not been responsive in most of our requests with spa packages/excursions/Covid testing etc. Would not recommend this resort. Definitely would not recommend it if you don’t like small children running around everywhere and making noise all day and all night.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Get to breakfast early in the morning otherwise the lines are more than an hour wait.
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Response from Customer Service, Director General at Grand Oasis Palm Blvd. Kukulcán Km 4.5
Responded 1 week ago
Dear guest, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. It is important for us to mention that our staff is strictly prohibited from engaging in this type of behavior, so appropriate actions have been taken to prevent this from happening again. We regret not having fulfilled your expectations, and invite you to visit our website which has more information about our other properties. We hope to have the opportunity of welcoming you back in the near future. Cordially, Eduardo Pérez.
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Dianne V wrote a review Oct 2
1 contribution
We had a great time. The hotel was a little dated but still luxurious. The staff was friendly and very helpful, especially Pedro S. The food was good and the coffee bar ranked a 5. I will definitely visit again.
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Date of stay: September 2021Trip type: Traveled with friends
Response from Customer Service, Director General at Grand Oasis Palm Blvd. Kukulcán Km 4.5
Responded 3 weeks ago
Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We are glad you liked and enjoyed our coffee bar and our specialized service. Our staff works really hard to make every single one of our guests feel at home and make sure they have an amazing experience. We hope to have the honor of welcoming you once again in the future. Best regards, Eduardo Pérez.
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$161 - $343 (Based on Average Rates for a Standard Room)
grand oasis palm hotel cancun, grand oasis caribbean beach hotel, grand oasis caribbean resort
Grand Oasis Caribbean Resort
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Grand Oasis Palm Blvd. Kukulcán Km 4.5
Which popular attractions are close to Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Nearby attractions include Parroquia de Cristo Resucitado (0.4 miles), Pirate Show Cancun Jolly Roger (0.1 miles), and Torre Escenica (0.08 miles).
What are some of the property amenities at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Yes, parking is available to guests.
What are some restaurants close to Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Conveniently located restaurants include The White Box, Maki Taco, and Deli Barlovento.
Are there opportunities to exercise at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Oasis Palm Blvd. Kukulcán Km 4.5 have airport transportation?
Yes, Grand Oasis Palm Blvd. Kukulcán Km 4.5 offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Oasis Palm Blvd. Kukulcán Km 4.5 offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.8 miles) and Scorpion’s Temple (2.8 miles).