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Grand Oasis Palm

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Grand Oasis Palm
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2,925 Reviews from our TripAdvisor Community

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Showing 1,289: English reviews
Canada
Reviewed yesterday NEW

We came back from this resort 2 days ago and it was our fist trip to Mexico. To be honest, prior to reaching there, we were a bit worried and skeptical by reading some of the negative reviews and anticipated a Below Average resort. But everything since we checked in, was AMAZING. Clean rooms, exceptional customer service everywhere, lots of...

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Helpful?
Thank JoyAjax
Watertown, New York
Reviewed yesterday NEW

This was an awesome experience for my wife and I , we were treated very well by the staff at the Grand Oasis Palms from the start everyone was hospitable. The trip was amazing! Warm weather sandy beaches and a few exciting excursions made this a forever memory for my wife and I . Good food and plenty to choose...

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Thank tbiggs77
Montreal, Canada
Reviewed yesterday NEW

I really couldn't comprehend why there was always a lineup to get in to an empty buffet but everytime we went to eat we were forced to lineup even though there were clearly many empty tables available. This place is extremely noisy at all hours and not exactly easy to relax. The beach is overcrowded with too many broken chairs...

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Thank Azl G
Selkirk, Canada
Reviewed 2 days ago NEW

Perfect for families, affordable, fun for all ages, great food & drinks, nightly shows were very entertaining! The beach is calm and beautiful, we loved kayaking while there. The Captain Hook pirate ship daytime cruise was included in our stay and it was so much fun for the whole family. We went as a group of 28 & the hotel...

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2Thank Pscrams
Valparaiso, Indiana
Reviewed 3 days ago NEWvia mobile

We took our family to this resort...the elevator is annoying as others wrote. Everyone places a towel and claims a beach chairs in the morning. Half aren't really used just saved with a towel. Spend your time in lines instead of relaxing. Lines to get into buffet lines to get food lines to get drinks lines to elevator. Resort is...

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Thank Tess M
Provo, Utah
Reviewed 3 days ago NEW

The rooms were really nice and spacious. The beach was incredible. The restaurants were excellent. It was an awesome experience. We would definitely stay there again. We did some excursions, but spent most of our time relaxing in the cabanas or just lounging by the pool.

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Thank marlac0
Lowry, Minnesota
Reviewed 4 days ago NEW

We've been to this resort four times now. And we have had a great time, every time! In the last couple years, they have made a lot of changes/improvements. Very cool updates. The staff is always very friendly. There are many food options. I'm a picky eater, and I never have trouble finding something good to eat. I would definitely...

Review collected in partnership with this hotel
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Thank kwesen0688
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for your kind and positive review. We are delighted you enjoyed our calm and relaxed atmosphere, our rooms and our entertainment. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. We appreciate you recommending us and we hope to see you again...

Winnipeg, Manitoba
Reviewed 4 days ago NEW

Our family really enjoyed our vacation it was our first exclusive so can't compare to others. Non the less we enjoyed our selves and the food! Lots of great nightly entertainment and fun during the day for the family!

Review collected in partnership with this hotel
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Helpful?
Thank sylvia463
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Sylvia, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile....

Reviewed 4 days ago NEWvia mobile

I am typing from the hotel right now. Very bad service, dirty bars and cups, all the chairs in the beach are reserved with towels and there is no place to stay. The same in the pool and the food is not good. The only good thing is the air conditioning in the room and the white box restaurant. If...

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Thank Cacauuuuuuuu
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

family hotel full of young children.. great place to stay if you have kids .. rooms clean staff very friendly.. food mediocre..not a place I would choose to sis in unless you have young kids .. supposed to be "all inclusive " and they want to charge for a mohito ... don't really understand that .. if you don't arrive...

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Thank rrbs9
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $201 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Grand Oasis Palm staff and other travelers.
420 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All the rooms were nice we had a lagoon view with a balcony. Sunrise everyday! Big bathrooms and comfy bed”
 of 5 bubbles tbiggs77, yesterday | Read review
“Ocean view was better and quieter.”
 of 5 bubbles marlac0, 3 days ago | Read review
“Request a room on the lower floors.”
 of 5 bubbles Opal_girl77, 6 days ago | Read review
“Ground floor nicer maybe, elevators kind of small.”
 of 5 bubbles DaveLMissouri, 1 week ago | Read review
“stay in the grand oasis and not just the oasis, also stay around the 3-5 floors”
 of 5 bubbles steve1336, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question