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Grand Oasis Palm

Travelers' Choice award winner
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Grand Oasis Palm
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3,242 Reviews from our TripAdvisor Community

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Showing 1,409: English reviews
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County Cork, Ireland
Reviewed yesterday NEW

When I book this hotel, I knew this was family resort, however once we arrived at the Grand Oasis Palm we felt like home, being welcomed with drinks, and school cases for my kids. We were given a room with a beautiful terrace and chairs, so we could get into the room from the pool by the window. The Kid's...

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Helpful?
Thank Adele_Dunmo
Paducah, Kentucky
Reviewed 3 days ago NEW

Love that it was all-inclusive. If your an adult with no kids stay at the Grand Palm! You will have access to the Grand restraints as well as the Palm..over 12 Restaurants. Only issue is the "Quiet" pool at the Grand is not so quiet~ Even though its promoted as adults only. Kids ran amuck and ruined the experience. Staff...

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Helpful?
Thank Brian W
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Brian, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure...

Belleville, Illinois
Reviewed 3 days ago NEW

Came to celebrate a milestone for my beautiful and I figure I haven't been to Cancun before but she had so why not we both celebrate some good, had a ball but it's not my last visit there, see ya soon

Review collected in partnership with this hotel
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Helpful?
Thank Arlanzie C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Arlanzie, Thank you for your kind comments and for choosing our hotel for such an important celebration. We are pleased to hear you had such a nice time with us. It is gratifying to receive such great comments regarding our destination; it was a great pleasure having you. Hope to see you again on your next visit to Cancun....

Woodbridge, New Jersey
Reviewed 4 days ago NEWvia mobile

My family of three and I visited Grand Oasis Palm for 5 days for my daughter's 3rd birthday. We arrived on a Friday before check in and waited a couple of hours for our room, but we were allowed to store our luggage and grab a meal while we waited. The front desk staff were very kind and efficient. We...

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Helpful?
Thank Deanna T
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Deanna, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun with your family. We work hard to create positive experiences for our guests to remember our hotel with...

Harrodsburg, Kentucky
Reviewed 5 days ago NEWvia mobile

Third trip to cancun this was worst hotel ever. Unhappy staff, shoes stolen from beach, food not great, 2 elevators for 2,000 ppl, 2 restrooms for all the pool/beach area. Spend extra money to not stay here.

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Helpful?
Thank nottoopicky071216
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. It is important for us to highlight, since the beach is public, we do not take responsability for the objects left there...

Reviewed 6 days ago NEW

I visited Cancun with my family last month.We had a great spring in this beautiful place. The service and kindness of the workers was remarkable, from waiters, maids and bellmen, everyone did a great job helping us. I definitely recommend eating at The Whitebox, it was the best restaurant, it has an authentic food. Having a cup of tea at...

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Helpful?
Thank Juliette T
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Juliette, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile....

Houston, TX
Reviewed 1 week ago

Very pleased with our overall stay. The recurring "complaints" listed on Trip Advisor appeared to be non issues for us. We found the employees spoke fair to good or even great English. Communication was never an issue. We also never encountered a single person pushing time share presentations. The one negative that was listed on trip advisor which we found...

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Helpful?
1Thank clpayne
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that you enjoyed our concept and our calm and relaxed environment. We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized...

Canada
Reviewed 1 week ago

Stayed on the Oasis Palms side on a ground floor level (after reading all the of reviews about the slow/cramped elevator). Our last several trips have been at 5 star resorts in Mexio (Moon Palace, Hard Rock, Azul Beach Hotel) so we were not expecting much based on the low price we paid here, but were we ever surprised! Breakfast...

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Helpful?
1Thank ZF_Canada
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guests, It is a pleasure to know that you enjoyed your vacations in our hotel and that you received a great service. We are pleased you liked our “family” concept and our calm and relaxed atmosphere. Thank you for the kind comments regarding our gastronomic options, it certainly is a unique culinary experience. Our entertainment team works hard to...

North West England, United Kingdom
Reviewed 1 week ago

Fantastic 4 star family resort. My husband and I have just returned from a fantastic holiday at the grand oasis Palm. We paid for the gold upgrade and had an amazing sea view (room 1015s). Unfortunately no balcony. Free WiFi, seperate check in, access to more restaurants and other oasis hotels. Excellent location for downtown, clubs and bars. Only 50p...

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Helpful?
1Thank benibabeSpain
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Beni, It is a pleasure to know that we exceeded your expectations and that you enjoyed our dining options, entertainment and especially our excellent service. We are proud to say we have a staff always ready to give their best at all times and create positive experiences for our guests. We appreciate your feedback during your last stay as...

Reviewed 1 week ago

Overall we had a good family stay here, they have a wonderful baby club there, with nice facilities and staff. My child was never bored there unlike in other hotels (even 5 stars). Loved their coffee shop (needs more recycling and environment friendly cups/spoons), and all ala carte restaurants were really great! The things to improve would be - elevators,...

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Helpful?
Thank Nina S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Nina, It is a pleasure to know that you enjoyed our family concept and our calm and relaxed environment. Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. Kind regards, Eduardo Pérez

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06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $191 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, TravelUp, Hotels.com, TripOnline SA, Evoline ltd, getaroom.com, Priceline and HotelQuickly so you can book your Grand Oasis Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Grand Oasis Palm staff and other travelers.
479 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“6th floor up and Odd numbers get you a ocean view”
brianwB5132RG, 3 days ago | Read review
“Not at this time”
arlanziec, 3 days ago | Read review
“Don't wait in the long beach bar line (get drinks at the sports bar), request a ground floor room to avoid waiting for elevators”
ZF_Canada, 1 week ago | Read review
“stay on the lower floors as the elevators are tiny and always full....use the stairs”
gravius, 1 week ago | Read review
“grand oasis palm is the quiet side, the grand oasis the action/entertainment area”
Plowman2014, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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