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Grand Oasis Palm

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2,937 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

There's not enough characters to capture the bad experience. 1st I had to pay for my 13 year old daughter as an adult, but was told she couldn't go to "exclusive" restaurants. Lines to get food were horrible, then the bins were always empty. Have to wake up at 6 am to reserve a spot at the pool or beach....

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Helpful?
Thank Chad H
Winnipeg, Canada
Reviewed 2 days ago NEW

Where to begin... CONS: I book a destination vacation on an annual basis and usually at 4 star hotels/resorts based on my travel budget. This is nothing more than a 3 star resort regardless of what is advertised! -The room has no balcony, not even a screen so beware if you have children. (We were on the 8th floor!!!) -The...

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1Thank rdemianiw
Cromwell
Reviewed 2 days ago NEWvia mobile

I came here with my 13 yr old daughter and husband. We met a couple of our friends here. The lobby is pretty.. but that's it!! It's an overcrowded place, period!! Lots of kids, lots of noise. If you have small kids then this may be your place, but... not even then... Not enough chairs on the beach to accommodate...

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Helpful?
1Thank Makeba H
Canada
Reviewed 3 days ago NEW

We came back from this resort 2 days ago and it was our fist trip to Mexico. To be honest, prior to reaching there, we were a bit worried and skeptical by reading some of the negative reviews and anticipated a Below Average resort. But everything since we checked in, was AMAZING. Clean rooms, exceptional customer service everywhere, lots of...

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1Thank JoyAjax
Watertown, New York
Reviewed 3 days ago NEW

This was an awesome experience for my wife and I , we were treated very well by the staff at the Grand Oasis Palms from the start everyone was hospitable. The trip was amazing! Warm weather sandy beaches and a few exciting excursions made this a forever memory for my wife and I . Good food and plenty to choose...

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Helpful?
Thank tbiggs77
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you and your wife as guests. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at...

Montreal, Canada
Reviewed 3 days ago NEW

I really couldn't comprehend why there was always a lineup to get in to an empty buffet but everytime we went to eat we were forced to lineup even though there were clearly many empty tables available. This place is extremely noisy at all hours and not exactly easy to relax. The beach is overcrowded with too many broken chairs...

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Helpful?
1Thank Azl G
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

Selkirk, Canada
Reviewed 4 days ago NEW

Perfect for families, affordable, fun for all ages, great food & drinks, nightly shows were very entertaining! The beach is calm and beautiful, we loved kayaking while there. The Captain Hook pirate ship daytime cruise was included in our stay and it was so much fun for the whole family. We went as a group of 28 & the hotel...

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2Thank Pscrams
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know you knew how to make the most of your vacation by doing all the things you mentioned, since trying different places to eat and visiting many places for entertainment, you really...

Valparaiso, Indiana
Reviewed 5 days ago NEWvia mobile

We took our family to this resort...the elevator is annoying as others wrote. Everyone places a towel and claims a beach chairs in the morning. Half aren't really used just saved with a towel. Spend your time in lines instead of relaxing. Lines to get into buffet lines to get food lines to get drinks lines to elevator. Resort is...

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Helpful?
Thank Tess M
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Tess, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

Provo, Utah
Reviewed 5 days ago NEW

The rooms were really nice and spacious. The beach was incredible. The restaurants were excellent. It was an awesome experience. We would definitely stay there again. We did some excursions, but spent most of our time relaxing in the cabanas or just lounging by the pool.

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Helpful?
Thank marlac0
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Marla, We appreciate the time you have taken to share such nice comments about our Hotel. We are glad you enjoyed the entertainment, restaurants and facilities of our Entertainment Resort. We are pleased to know you had a great time and a wonderful vacation. We look forward to seeing you again soon. Kind regards, Eduardo Pérez

Lowry, Minnesota
Reviewed 6 days ago NEW

We've been to this resort four times now. And we have had a great time, every time! In the last couple years, they have made a lot of changes/improvements. Very cool updates. The staff is always very friendly. There are many food options. I'm a picky eater, and I never have trouble finding something good to eat. I would definitely...

Review collected in partnership with this hotel
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Thank kwesen0688
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for your kind and positive review. We are delighted you enjoyed our calm and relaxed atmosphere, our rooms and our entertainment. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. We appreciate you recommending us and we hope to see you again...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $196 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Grand Oasis Palm staff and other travelers.
421 questions
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Questions? Get answers from Grand Oasis Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All the rooms were nice we had a lagoon view with a balcony. Sunrise everyday! Big bathrooms and comfy bed”
 of 5 bubbles tbiggs77, 3 days ago | Read review
“Ocean view was better and quieter.”
 of 5 bubbles marlac0, 5 days ago | Read review
“Request a room on the lower floors.”
 of 5 bubbles Opal_girl77, 1 week ago | Read review
“Ground floor nicer maybe, elevators kind of small.”
 of 5 bubbles DaveLMissouri, 1 week ago | Read review
“stay in the grand oasis and not just the oasis, also stay around the 3-5 floors”
 of 5 bubbles steve1336, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question