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Grand Oasis Palm

#52 of 181 Hotels in Cancun
Certificate of Excellence
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Grand Oasis Palm
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2,458 Reviews from our TripAdvisor Community

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Showing 1,147: English reviews
London, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

Good things: Location, very central, in a secure area (zona hotelera). Beach is nice, food at some of the restaurants like Careyes is excellent and staff work very hard to keep the place running, especially serving staff. We found the beds to be the things we like the most, they are so big and comfortable that they make your stay... More 

Review collected in partnership with 7Ideas.com

Helpful?
Thank ChesnKar
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry that we were not able to fully meet your expectations, we would like to let you know that all your comments and opinions are considered in order to improve our service. Thank you for enlisting some points that we are going to enforce in order to improve the service, your comfort and satisfaction are... More 

Riverdale, Georgia
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 days ago NEW

Upon arriving things seem as if it would be okay, was I wrong. First room there was no air conditioning even after the maintenance crew stated it was fine, there was hair all over the bed and the television was showing as if in analog. Second room stained bed sheets, lights above bathroom sink not working, poor television reception quality,nor... More 

Helpful?
Thank scrawfordp8
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. We would also like to tell you that every time you have a setback at the hotel you can contact us managers or customer service staff... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Good place good food, good children activities, good service, other guests might pick some of your belongings and take it if un-attended, though the management couldn't do anything. Good drinks, way too busy that you might have to wait for the elevator for 10 mins.

Helpful?
Thank Andrew B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Andrew, We are happy to know that your stay with us has motivated you to share a good review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable, we are glad you enjoyed the restaurants and facilities. We hope to have the honor of welcoming you once again in the near future. Kind regards, More 

Kansas City, Kansas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We originally chose this location because of it being "kid friendly". We stayed at the Grand Oasis Palm with privileges of being able to go over to the Oasis Palm. After check in and getting settled we walked around the Grand Oasis Palm resort looking to get a drink and could not find a waitress around the pool, nor a... More 

Helpful?
2 Thank traveljunky123
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurant and drink options, our entertainment and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. It is important for you to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Couple get away made us fall in love all over again.. Thank you sooo much for being so great at what u guys do.. Thank you! Highly recommend to anyone.. Cancun mexico, is amazingly Fun please make sure to book excursions they make your trip so worth it.. Beside the tour guides are very hepful and greaat ppl, everyone speaks... More 

Helpful?
Thank travis t
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Travis, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. Also, we would like to thank you for your kind words, it gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a... More 

Seattle, Washington
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is my 3rd time here and I just love it! Great service from all staff. Faby and Paty at the coffee shop are awesome! Ingrid at the concierge desk is equally awesome. The bell boys are also incredibly helpful. Everyone at this resort is always smiling 😊! This is my 3rd visit in 8 months, it's starting to feel... More 

Helpful?
1 Thank Tony V
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Tony, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as guest for the third time. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

-Huge and unnecessary lines for everything -food, drink, elevators etc. -Unhelpful and incompetent wait staff and housekeeping. -Not relaxing at all to try and eat and drink peacefully. the sit-down restaurant service was unbelievably slow and incompetent except for one nice meal at White Box. We had to walk out of two restaurants due to belligerent servers who would not... More 

Helpful?
1 Thank SVB001
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry the weather caused some inconveniences during your stay, please accept our most sincere apologies. We want to let you know that all of your comments and opinions will be taken into account to offer a better service in the future and we will forward them to the appropriate departments in order to correct these... More 

Spring Hill, Tennessee
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I really enjoyed my time in cancun. The hotel was nice for what I paid. The elevator of course needs an upgrade because it is small and HOT. Along with the hotel lobby. My biggest complaint is the birds please if you hate birds flying around you please don't eat outside and some restaurants on site the birds are inside... More 

Helpful?
Thank ssmith46
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We hope to have the opportunity of welcoming you back in the future for you to enjoy the changes we are implementing. Best regards, More 

2 of 5 stars Reviewed 2 weeks ago

we were on 5th floor. Elevator Sucks no fans imagine 7 people crammed in a small elevator. whoever planned the services could have added a couple of more elevators with fans. WIFI was a issue and expensive. Now coming to Food. So many restaurant's but food was almost the same. Very difficult for a vegetarian person to survive. Veggie soup... More 

Helpful?
Thank Rahul S
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our first impression was of disappointment. Could the negative reviews we read before leaving be right. First the elevators (both) broke down. I had to climb 7 flights of steps. that was just after we first arrived. it was hot & humid so I was not a happy camper. After getting to our room and cooling down we made our... More 

Helpful?
1 Thank davidM1897SB
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear David, We appreciate the time you have taken to share such detailed comments about your experience. Also, thank you for enlisting some points that we are going to enforce in order to improve the service, your comfort and satisfaction are of the utmost importance to us. On the other hand, we are extremely glad you received a great service,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $195 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
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