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Grand Oasis Palm

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#52 of 180 Hotels in Cancun
Certificate of Excellence
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Grand Oasis Palm
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2,581 Reviews from our TripAdvisor Community

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Showing 1,185: English reviews
New York City, New York
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I believe I found this package deal on Expedia. Even though the reviews weren't that great, I went ahead and made a reservation for my son and I. The check in process was smooth, a little on the informal side. We were told not to lose our wrist bands, not to lose the beach towels because we had to pay... More 

Helpful?
Thank eclair_ramon
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We are truly sorry for the inconvenience you and your son had regarding the air conditioning, be assured that we have passed these issues on to our maintenance team that have worked to prevent this from occurring again.... More 

Williamsburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We travel to Mexico twice a year and usually stay at the same resort. This year we decided to try something new. My husband and I bring our 3 grandkids so we really look for a place that's great with kids. The Oasis Palm resort was a great place for kids. I also enjoyed Vicente and Itiel was my absolute... More 

Helpful?
1 Thank Darlene C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Darlene, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile.... More 

North York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were moved here from Grand Oasis Sens because there was no running water there. This place is nicer, it's kept up better and the staff make an effort to keep it clean. We did find a roach in our room and told the front desk to have it removed (It was dead). The food is not that great. Except... More 

Helpful?
1 Thank Shaun T
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Shaun, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. It is nice to know you liked our family friendly concept and that you enjoyed the pool... More 

Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel and it was lovely! We stayed in the room with the jungle. My son loved it very much! I would definitely go back and stay here again, it is family-friendly. Lots of children running around and playing.

Helpful?
Thank Graice C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Graice, Thank you for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us. Also, we are happy to know that you enjoyed our family friendly concept, our renovated areas for kids are focused on their entertainment and on our families to spend a great time during their stay. We hope to... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a terrible experience in Oasis Palm, we upgraded to Grand Oasis. The difference was jaw-dropping. It is more of a 4/5* hotel and had the luxury we wanted. The staff were all helpful, polite and friendly, although we had to cue for the buffet sometimes. The coffee bar was great and so was the sushi bar. Try to try... More 

Helpful?
Thank Kelsey B
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Kelsey, It gives us great pleasure to know that we were able to make your first visit so pleasant and that we met your expectations. We look forward to welcoming you once again. Please feel free to contact us if you need assistance with anything to make your next stay a unique experience. Kind regards, More 

Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

If you are traveling with kids consider this hotel, other wise look for another one. Second time in a oasis hotel, first time at the pyramid was better, maybe because we were VIP due to having our wedding there. The food at Grand oasis Palm it's not delicious. The two bigger pools get full and people eat while at the... More 

Helpful?
1 Thank SirenaTM
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work. Also, thank you for your observations, we will definitely consider them as areas of opportunity to continue... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We loved this placed!!! Highly recommend to any one taking kids. Daily fun and entertainment. Activities for everyone in the pool & beach. My kids could not stop talking about how fun everything was. Staff was great and friendly. Loved how they catered to the older folks as well!!! Kids club was awesome. Parents, definately take advantage of it as... More 

Helpful?
Thank Patty F
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Patty, It is so great to start the day by reading such a good review as yours, We thank you for it, and for take a minute of your precious time to write it. We are very happy to know your kids have a good time, in the end, this is a goal for us as a team and... More 

Powell, Tennessee
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What can I say, Eduardo Perez the General manager is doing a great job running this hotel.His staff is always on point. The food and beverage department, and all the managers are the best. Hervin and Marcos On the beach, Carla and Rodolfo at the sushi bar. Daniel at the cigar bar, and many others took great care of us... More 

Helpful?
Thank kdadwhistler
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Knowles family, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a... More 

Greenville, North Carolina
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Top 2 things: Pool closes at 8pm. Major downer for us and the kids. If you eat early you can't go in after. If you eat later than it might work ok but what we found was that the lines just got really long at the restaurants. Elevators! You have got to be kidding me! 2 elevators that fit 5-6... More 

Helpful?
1 Thank samcfar7
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. We hope to have the opportunity to welcome you back once again so you can enjoy... More 

Queretaro, Mexico
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great things: Beatiful beach, pool, and restaurants. Kids club is one of the bests in Cancun. Bad things: noisy rooms, and the publicj bathrooms are very dirty all the time! I recommend the hotel for families, not for single persons.

Helpful?
Thank Mexique77
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that you enjoyed our facilities and our Kids Club. Also, thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction is really important to us. Hope to see you again soon and do not hesitate to contact us if... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $188 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#39 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
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