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Dreams Sands Cancun Resort & Spa

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#27 of 182 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
Dreams Sands Cancun Resort & Spa
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3,336 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,234: English reviews
Reviewed 5 weeks ago via mobile

Just returned yesterday. Been to Cancun over 15 times but this was first time at this hotel. Good points and some negative. First, food was really good, better than almost every all inclusive we have every stayed at. Room service was also very good. Negative point that I haven't read in previous reviews is that the beach is very small....

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Helpful?
5Thank Valerie R
Sao Paulo, SP
Reviewed 5 weeks ago

This resort is amazing, you get so much value for your money! The all-inclusive package is a must, there are a lot of different restaurants and they are all wonderful! Make sure you get any treatment in their amazing spa, it`s really worth it! I want to point out that the best thing about this resort is the service, all...

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Helpful?
1Thank pcegala
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear pcegala, On behalf of Dreams Cancún Resort & Spa, we would love to thank you for taking the time to share your kind review about your stay with us. We are happy to read that our employees made your trip so special. Their kindness of a staff is the basis of a beautiful experience. Also, it is nice to...

Burton, Ohio
Reviewed 5 weeks ago

My family and I stayed one week At the Dreams Sands Cancun for my sisters wedding. We had a Preferred room at the resort and truly enjoyed our stay. The staff was super friendly. Every single employee said "hola" at every encounter. The rooms, hotel, pool and amnesties are very clean. Drinks are excellent but food is average. Entertainment was...

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Helpful?
1Thank ksylvia5
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear ksylvia5, It's our pleasure to know that your stay at Dreams Sands Cancun Resort and Spa was a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments. We are very proud to have Luis as a part of our team, he is one of the best representing of our service values, we...

Loveland
Reviewed 5 weeks ago

This is my sixth time in Mexico & the 1st time I've ever been disappointed. The hotel has a sewage smell from the beach, the elevator was broken. The bartenders in the lobby bar are rude. The walls are paper thin so I had to go across the street & buy ear plugs to sleep because you hear every person...

Review collected in partnership with this hotel
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Helpful?
Thank 433mollyw
Elizabethtown
Reviewed 5 weeks ago

Service is excellent. Staff are friendly, professional and go out of their way to make you feel welcome and important. The food was remarkable at each of the restaurants. Entertainment was varied - to meet many interests. Only drawback is the beach; it's rather rocky in several spots near the shore in that area. Nothing the company can do about...

Review collected in partnership with this hotel
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Helpful?
1Thank Z3856TXronaldw
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Z3856TXronaldw, Thank you for choosing Dreams Sands Cancun Resort & Spa as your host in your recent gateway and taking the time to share your experience with us. Thank you for understanding the situation with the beach, fortunately the weather is significantly changing and we are making enhancements, our beach is looking more beautiful everyday! We look forward to...

Reviewed 5 weeks ago

My boyfriend and I came here for a long weekend getaway. The resort building is nice. Nothing terribly upscale, but it looked clean. The access to the sea is very nice. It was a nice touch to have someone walking around taking drink orders. The food at their restaurants ranged from average to above average for what you're paying. I...

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4Thank J. D
Lake in the Hills, Illinois
Reviewed January 17, 2017

This location went above and beyond to make my husband and I feel welcome. Amazing staff was very attentive and hard working. The food was great and the buffet offers a variety of choices. The location also had fun activities through the day/night. Would return to this location.

Review collected in partnership with this hotel
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Helpful?
1Thank jessica728
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear jessica728, We appreciate you have taken the time to write a review about your stay with us, we are happy to know that you loved everything we have to offer. Remember that Dreams Sands Cancun Resort and Spa is your second home and we are already waiting for you, Looking forward to host your vacations again!

Reviewed January 17, 2017

Our girls trip this year was to Dreams Sands Cancun Mexico😎 We went Nov 23 for 5 nights🌴🌞😀 We had the best time... not one complaint!!! Food was fresh and very good. Staff was more than friendly and very attentive.. they actually went out of their way to make sure you had everything you needed and then some👍 Rooms were...

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Helpful?
1Thank Witelite
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Witelite, It's our pleasure to know that your stay at Dreams Sands Cancun Resort and Spa was a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments and we will be more than glad to share them with Tina, we take pride in our jobs! We sincerely look forward to welcome you...

Cheyenne, United States
Reviewed January 17, 2017

This was our second trip to Dreams Sands and it was better than the first time. As usual the service was great. Gerson on the beach, Raul in preferred beach area, and everyone else was great, always greeted you, smiled and was friendly. All the people that clean did a great job. Every meal we ate was top quality and...

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Helpful?
1Thank Phillip R
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Phillip R, Thank you for staying at Dreams Sands Cancun Resort & Spa and for taking the time to share your comments on TripAdvisor. It was a pleasure to host you again, we appreciate your loyalty. We are very happy to know that once more we exceeded your expectations and that you fully enjoyed everything our resort and destination...

Reviewed January 17, 2017 via mobile

We stayed at the Dreams Sands Cancun resort for five nights beginning January 1, 2017. Dreams sands has a lot to offer. The beach is very clean and calm and warm. It is worth it to get up a little early and find the perfect spot for the day. If you do not wish to lounge on the beach, there...

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Helpful?
1Thank Diane A
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Diane A, The Team of Dreams Sands Cancun Resort & Spa thanks you for choosing our hotel for your stay in México and for taking a few minutes to write about your vacation. We are all pleased and honoured with comments like yours, also very happy to hear that you were highly satisfied with our service. Thank you for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $231 - $656 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#25 Top resorts Hotel in Cancun
#26 On the Beach Hotel in Cancun
#26 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travelers.
624 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a balcony room”
 of 5 bubbles DaveG604, 2 days ago | Read review
“Balcony room ocean front”
 of 5 bubbles 192bev, 4 days ago | Read review
“We were not able to "choose" a room closer to our traveling companions, unless we wanted to pay the extra daily premium.”
 of 5 bubbles Bosanchubo, 4 days ago | Read review
“over all it was great!”
 of 5 bubbles 511lynh, 4 days ago | Read review
“Have the preferred rooms have more of an ocean view. Paint over that lady that is on the mural on the wall.”
 of 5 bubbles BPS-246, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question