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Dreams Sands Cancun Resort & Spa

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Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
27 people are viewing this hotel
Hotels.com
$368
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Free cancellation until 02/04/22
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$386
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$238
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (8178)
Room & Suite (1081)
Dining (837)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dreams Sands Cancun Resort & Spa
Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 272 hotels in Cancun
Location
Cleanliness
Service
Value
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Billiards
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
Spanish

Location

Full view
85Good for walkers
Grade: 85 out of 100
14Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
9444Reviews1423Q+A100Room tips
Traveler rating
  • 5,859
  • 2,186
  • 851
  • 318
  • 230
Time of year
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Popular mentions
Homero L wrote a review Sep 20
Laredo, Texas1 contribution1 helpful vote
Great customer service experience The hotel did all they could in their hands to make our trip the best in Cancun The food was incredible want to Recognize the head of Food and Beverage all his team for the great work. Congratulations Mateo At the front desk, Oscar did a fantastic job, and the Manager, Mr. Juarez, for all the follow-ups. We are looking forward to being back soon.
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Date of stay: September 2021Trip type: Traveled with friends
Room Tip: Try to visit all restaurants.
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1 Helpful vote
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Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded yesterday
Dear hlugoexp, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to our resort. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. Our team looks forward to having you back in a not too distant future. Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Robert C wrote a review Sep 19
Sacramento, California2 contributions2 helpful votes
Beach is great, amazing location. Hotel is dated and even though we paid for an upgrade, there wasn’t a balcony. However, the lower floors had balconies. Took forever to get our luggage. The staff was hit or miss. Waves & Sands was the best restaurant with great food and awesome atmosphere! Moises & the rest of the dining staff were excellent!!
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 2 days ago
Dear RobertC913, We appreciate the time that you have invested on writing an overview of your stay with us. Thank you for sharing your feedback with us. Please be certain that your comments will not be overlooked and they would be used for upgrading pur product and services, we truly hope to have the opportunity of hosting you back home in the future. Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Dan Waller wrote a review Sep 17
2 contributions
This resort is beautiful and the staff here are absolutely amazing! Two people that stood out to me are Dixon and Jennifer. Dixon was very polite and even taught me some Spanish! He was fast with his service and had an awesome attitude! Jennifer who was a part of the entertainment crew is such a good human! I’m grateful to have met her! She has an awesome personality and a kind heart! She made our experience way better and made us feel like family! If you stay at this resort I promise you will love it!💕
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Date of stay: September 2021Trip type: Traveled with family
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Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 4 days ago
Dear Danielwaller45, Thank you for sharing your recent experience in our resort with the traveler community. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. we will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Elizabeth M wrote a review Sep 14
1 contribution
+1
This was our first time at an all inclusive resort and it was everything that we would want and more. Our room was nice and clean but we did have some troubles with our shower at first but they fixed it rigjt away. Most of the food we had here was really good but there were some places that weren’t our favorite. El patio was out favorite restaurant on the resort and we loved Erik! We ended up going there two days in a row because he was so awesome! He even went out of his way to get us hibiscus agua fresca! I also really liked the Mediterranean restaurant but only the desserts and the appetizers. All of the mains we tried were not good. Every time we hung out in the lobby or went to one of their awesome shows we got to hang out with Johana and she made us feel super taken care of and she went out of her way to say hi to us whenever she would see us. Johana, Laura and Alejandro at the Lobby bar we’re all so awesome! One of our favorite places to hang out was the infinity pool and there, Dennis, Addy and Misael took really great care of us. Not only did they provide great service but they helped us pick out drinks that they thought we would like, took time to talk with us and I feel like we all became friends! Some activities we had a great time doing were the water volley ball and Jennifer and Elsie were so much fun! They brought out the competitive spirit in all of us! Also, the catamaran was so much fun! We wanted to go out first day because we thought it was included but the “staff” person that was sitting there said it was $30. We found out the next day from a different staff member that it was complementary and decided to try it out and absolutely loved it! Luis took us out and he was so much fun! He took us out to swim and we had a great time hanging out with him. He told us to come back the next day so we could all snorkel together! When we got there he was excited to tell us that he went out of his way to do research of isla mujeres so he could tell us about it! We had a blast snorkeling and even got to see dolphins and turtles! It felt like a once in a lifetime experience. Overall we had such a great time here and Johana, Luis, Dennis and Erik were so great we felt like we became fast friends!
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 1 week ago
Dear elizabethfm517, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Dreams Sands Cancun Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Karen H wrote a review Sep 14
2 contributions
There were so many employees that literally went above and beyond for us! I would like to thank Johanna, Luis, Eric, Dennis, Laura, Alejandro, Betzabe, and Misael! They definitely are the definition of great customer service.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 1 week ago
Dear B9478WXkarenh, It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We look forward to have the pleasure of having you back home in the near future. Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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PRICE RANGE
$179 - $531 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live grand viva beach hotel cancun, grand oasis viva beach cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
438
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Frequently Asked Questions about Dreams Sands Cancun Resort & Spa
Which popular attractions are close to Dreams Sands Cancun Resort & Spa?
Nearby attractions include Plaza la Fiesta (0.3 miles), Playa Linda (0.2 miles), and Galeria Balance Cancun (0.2 miles).
What are some of the property amenities at Dreams Sands Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Dreams Sands Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Sands Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Sands Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Sands Cancun Resort & Spa?
Conveniently located restaurants include Chedraui Selecto, El Caribeño, and Dag Dag.
Are there opportunities to exercise at Dreams Sands Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Dreams Sands Cancun Resort & Spa have an airport shuttle?
Yes, Dreams Sands Cancun Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dreams Sands Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Sands Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dreams Sands Cancun Resort & Spa?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.7 miles) and Scorpion’s Temple (2.0 miles).