Great customer service experience The hotel did all they could in their hands to make our trip the best in Cancun The food was incredible want to Recognize the head of Food and Beverage all his team for the great work. Congratulations Mateo At the front desk, Oscar did a fantastic job, and the Manager, Mr. Juarez, for all the follow-ups. We are looking forward to being back soon.
Beach is great, amazing location. Hotel is dated and even though we paid for an upgrade, there wasn’t a balcony. However, the lower floors had balconies. Took forever to get our luggage. The staff was hit or miss. Waves & Sands was the best restaurant with great food and awesome atmosphere! Moises & the rest of the dining staff were excellent!!
This resort is beautiful and the staff here are absolutely amazing! Two people that stood out to me are Dixon and Jennifer. Dixon was very polite and even taught me some Spanish! He was fast with his service and had an awesome attitude! Jennifer who was a part of the entertainment crew is such a good human! I’m grateful to have met her! She has an awesome personality and a kind heart! She made our experience way better and made us feel like family! If you stay at this resort I promise you will love it!💕
This was our first time at an all inclusive resort and it was everything that we would want and more. Our room was nice and clean but we did have some troubles with our shower at first but they fixed it rigjt away. Most of the food we had here was really good but there were some places that weren’t our favorite. El patio was out favorite restaurant on the resort and we loved Erik! We ended up going there two days in a row because he was so awesome! He even went out of his way to get us hibiscus agua fresca! I also really liked the Mediterranean restaurant but only the desserts and the appetizers. All of the mains we tried were not good. Every time we hung out in the lobby or went to one of their awesome shows we got to hang out with Johana and she made us feel super taken care of and she went out of her way to say hi to us whenever she would see us. Johana, Laura and Alejandro at the Lobby bar we’re all so awesome! One of our favorite places to hang out was the infinity pool and there, Dennis, Addy and Misael took really great care of us. Not only did they provide great service but they helped us pick out drinks that they thought we would like, took time to talk with us and I feel like we all became friends! Some activities we had a great time doing were the water volley ball and Jennifer and Elsie were so much fun! They brought out the competitive spirit in all of us! Also, the catamaran was so much fun! We wanted to go out first day because we thought it was included but the “staff” person that was sitting there said it was $30. We found out the next day from a different staff member that it was complementary and decided to try it out and absolutely loved it! Luis took us out and he was so much fun! He took us out to swim and we had a great time hanging out with him. He told us to come back the next day so we could all snorkel together! When we got there he was excited to tell us that he went out of his way to do research of isla mujeres so he could tell us about it! We had a blast snorkeling and even got to see dolphins and turtles! It felt like a once in a lifetime experience. Overall we had such a great time here and Johana, Luis, Dennis and Erik were so great we felt like we became fast friends!…
There were so many employees that literally went above and beyond for us! I would like to thank Johanna, Luis, Eric, Dennis, Laura, Alejandro, Betzabe, and Misael! They definitely are the definition of great customer service.