Dreams Sands Cancun Resort & Spa
Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
53 people are viewing this hotel
$358
Reserve now, pay at stay
$353
Free cancellation until 07/07/22
Reserve now, pay at stay
$384
$229
Free cancellation until 07/05/22
Agoda.com$353
Priceline$353
Hotels.com$384
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Dining (994)
Room & Suite (680)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Dreams Sands Cancun Resort & Spa
Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#52 of 270 in Cancun
Location
4.6
Cleanliness
4.4
Service
4.6
Value
4.2
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Billiards
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
Spanish
Location
Full view
84Good for walkers
Grade: 84 out of 100
13Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
10125Reviews1470Q+A100Room tips
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Most Recent
Great stay, friendly service, will definitely recommend. Heated pools, upscale and great entertainment. Close to downtown(walking distance). When you stay ask for Omar Carera! VIP service is exceptional!
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Date of stay: June 2022Trip type: Traveled
Helpful
This resort was very clean and the staff were phenomenal. The ones we remember the most were Laura, Alejandro, and Ricardo at the lobby bar - very personable and always asked to make sure everything was going well. The hotel is not brand new so we did have some difficulty with our room, when presented to the front desk they offered to relocate us and allowed us to check the new room before accepting. When booking we were enticed by a sushi/ceviche bar and a 24hr sports bar but unfortunately they weren't in service during our stay (the sports bar was going through a major renno). Overall we enjoyed the trip quiet a bit, unlike some of the other resorts we've stayed at in the past, the pools and beach were very close to the hotel with little walking... we're not old but when it comes to simply having convenience of location, this one hit the mark.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded yesterday
Dear PJGJR01, Thank you for taking the time to write a review following your Cancun vacation. We are pleased that you enjoyed the resort facilities as much as you did. We hope that you had a pleasant journey back home, it would be a pleasure to welcome you back for your next vacation! We will work harder to achieve five stars on your next trip. Kind regards, Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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Great beach and pools to relax in. Service at all the bars was excellent every time. Food was good and had a lot of options. If you are looking for the occasional activity or entertainment - Karina was great at getting you there and pumped up for it. Tell Them Jeff sent you.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded yesterday
Dear jp_marq, Thank you for taking the time to share about the service at all the bars, food and your amazing memories of Dreams Sands Cancun Resort & Spa with the community. We are so delighted that your stay with us was so special and that you hope to return to visit us again. Thanks for your kind words regarding our staff, we will be happy to share your comments with them. Remember, Dreams Sands is your home away from home and we look forward to welcoming you again. Kind regards, Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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+1
The check in process was good and bad. We were provided A welcome drink and cool washcloth to cool down. The young lady at the desk was friendly but did not give information on upgrade until my friend asked. Also we traveled with someone and asked if we could be near each other again no accommodation. We were initially placed in room #234 with no a/c. The front desk sent a Maintenace person whom told them the unit was working and needed adjustment. The room never cooled and Ruben was so kind to change out room to 312 with balcony very helpful. The room itself was great but by the elevator. There were people yelling down the hall early in the morning(take earplugs). But the view from the room was amazing. Waitress Janet (on the beach) great. Arianna (timeshare lady) gave lots of free goodies just for our attendance. (Check her out if you have time). We did the romantic dinner (Olio restaurant) and everything was perfect. Spa with Wendy and the others was amazing. There was a hydro and massage combo package which was awesome. Marianne waitress on the preferred side of the beach was amazing as well. We tipped and were treated great. Now the cons: -There was lots of seaweed but the hotel staff did their best to clean it. -The hotel is dated but not horrible and it’s not what is expected for the dreams chain. -Shower door did not secure. -Toilet keep running had jiggle the handle. -Cabanas could not be used by guest unless you paid for the rental for the day. -No chairs by the pool. The same people reserved them everyday. (Hint get up early and do the same). Overall no regrets with a little upgrading this place will be amazing.…
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Date of stay: June 2022Trip type: Traveled
Room Tip: *Reserve beach chairs early or you will not have. Bring earplugs just in case needed. Tip the...
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Helpful
Could use a good paint job in shared areas and room. Gauchos Grill steakhouse - ordered a rare steak, came well done, cheap cut of meat (very chewy) - inedible. Buffet was standard. The food quality offering at Barefoot Grill was excellent (better than Gauchos). Olio is really in need of a makeover with paint peeling on the walls, on the LOVE sign, and around the windows - but their food (especially for lunch) was the best at the resort. Towels were hard to find at off hours (after 5-6 pm). Bar lines were ok during the day but in the evening only the lobby bar was open and the lines were VERY long. The preferred suite on the 8th floor had great appetizers and drinks. Preferred check in was inconsistent for our group - some people got nothing (not even check in on the preferred floor), others received the coupon package (most did not), no one was offered the welcome glass of champagne. Spa was solid (facial and hydrotherapy services), for a massage go to the outside service which is set up next to the preferred beach section for a 1/4 of the price as the massages in the spa. I would not visit this resort again.…
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We had a fabulous time at Dream Sands. We upgraded to the PC and upon check in we were greeted by the amazing Omar who did a wonderful job explaining the Resort and all the amenities. All the restaurants were excellent and we were treated like royalty from Alberto, Orlando and Pablo at Olios and on the beach Edit served us with amazing drinks along with Antonio with a cart who made the best mojitos! There was entertainment each night and rooms were nice and clean. Even the maid service was amazing. We will be back!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 3 days ago
Dear 123sally777, Thank you very much for your positive review about the drinks, restaurants and entertainment drinks and your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will share your kind words to our staff, our biggest strength is the warm service that we provide to our guest and that has become a signature of our brand. Our team looks forward to having you back at Dreams Sands Cancun Resort & Spa for your next visit to our destination. Sunny Regards! Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
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The service was excellent during our entire stay. The hotel was nice and clean and our room was spacious. Staff was always friendly and courteous. Our group coordinator Lorena was awesome! She went above and beyond to help us plan our activities/events and to accommodate all our needs. The food at World Cafe restaurant was not so great, except for breakfast, but the food at Olio's was the best!
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 6 days ago
Dear 524ceeh, Thank you very much for your positive review about the service, activities, breakfast and your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We will share your kind words to our staff, our biggest strength is the warm service that we provide to our guest and that has become a signature of our brand. Our team looks forward to having you back at Dreams Sands Cancun Resort & Spa for your next visit to our destination. Sunny Regards! Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
Read more
The staff were fun, friendly and eager to make sure we were having fun. Drink and food service was fast and friendly. There were several restaurants and bars. Lots of choices. The beach, pool, and rooms were clean. The entertainment was great too.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa
Responded 6 days ago
Dear 763colleenb, Thank you very much for your positive review about the drink, food, entertainment activities and your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. Our team looks forward to having you back at Dreams Sands Cancun Resort & Spa for your next visit to our destination. Sunny Regards! Adrián Rivera eConcierge & Social Media Coordinator Dreams Sands Cancun Resort & Spa
Read more
+1
We were not pleased. Resort showing wear and tear. No air conditioning on the first floor where you would eat meals. Slow check in process. Stinky seaweed on the beach. Pushy time share people in the lobby always lurking.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Helpful
Booked this hotel for 3 nights for 15 year anniversary. Staff was really nice for the most part. We arrived around 11am as our flight was early in the morning. We spoke with the front desk and asked that they please accommodate us with a king bed. The lady at the front desk advised that she would see what she could do and proceeded to try to sell us an “upgrade” for an extra $50 a night that would guarantee a king size bed . We declined and waited for our room . We checked with her again a few hours later to see if our room was ready and if she was able to accommodate the king room . She informed us that the room was not ready and advised that they only had double bed rooms but could still “upgrade” us if we chose to pay for the “upgrade”. We proceeded to call Cheap Caribbean who we booked this vacation through. They called the front desk and were advised the same. I went back to the front desk and spoke with a different attendant that immediately found an available room with a king bed. We proceeded to try to enjoy our vacation . Room was nice. Very clean. The view was very nice. All was well until it started to rain . We were pretty much stuck in the lobby the whole day due to rain. The beach area was full of seaweed to the point that you couldn’t even walk on the beach . At some point I walked up to my room to get something and slipped and sprained me ankle and knee. Turns out water was filtrating through the walls and the floors were wet everywhere. I proceeded to go to the front desk and they provided me with an ice pack . They offered me to see a doctor which I would have had to pay out of pocket to see. The injuries pretty much ruined the rest of my stay as I was in pain . The hotel didn’t even bother to follow up on my condition or anything. Pretty bad customer service on management part if you ask me. Aside from that, the food was ok. The liquor seems like it’s watered down . I would not return to this hotel.…
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled
1 Helpful vote
Helpful
PRICE RANGE
$251 - $442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live grand viva beach hotel cancun, grand oasis viva beach cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
438
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Claim Your Listing Frequently Asked Questions about Dreams Sands Cancun Resort & Spa
Which popular attractions are close to Dreams Sands Cancun Resort & Spa?
Nearby attractions include Plaza la Fiesta (0.3 miles), Playa Linda (0.2 miles), and Galeria Balance Cancun (0.2 miles).
What are some of the property amenities at Dreams Sands Cancun Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Dreams Sands Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Sands Cancun Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Sands Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Sands Cancun Resort & Spa?
Conveniently located restaurants include Chedraui Selecto, El Caribeño, and Dag Dag.
Are there opportunities to exercise at Dreams Sands Cancun Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Dreams Sands Cancun Resort & Spa have airport transportation?
Yes, Dreams Sands Cancun Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dreams Sands Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Sands Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Dreams Sands Cancun Resort & Spa?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.7 miles) and Scorpion’s Temple (2.0 miles).