We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hyatt Zilara Cancun

Save
Traveler (5658)
Room & Suite (1274)
Storyboard
Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“maria marie”(433 reviews)
“chef's plate”(283 reviews)
“spice restaurant”(141 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (6,420)
There are newer reviews for Hyatt Zilara Cancun
See the most recent reviews
Filter reviews
5,385 results
Traveler rating
4,198
797
248
75
67
Traveler type
Time of year
LanguageEnglish
More languages
4,198
797
248
75
67
Show reviews that mention
All reviewsmaria mariechef's platespice restaurantswim up suitehour loungehector zepedaasiana restaurantromance conciergefoam partylobby barbeach cabanahammock on the balconyour honeymoonocean frontcorner suiteturn down servicepresidential suite
FilterEnglish
Updating list...
241 - 245 of 5,385 reviews
Reviewed December 30, 2017 via mobile

Pleasantly surprised with the quality and variety of food. The room was spacious and had an excellent view. Beach and poolside lounge chairs made enjoying the sun easy! If you are a coffee drinker be sure to order a few carajillos! Highly recommend!More

Thank Lyndsay A
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded January 2, 2018

Dear Lyndsay, Thank you very much for taking the time to share your review on Trip Advisor, about your recent stay with us at Hyatt Zilara Cancún. It has been a pleasure to welcome you and be able to pamper you with our Service from...More

Reviewed December 30, 2017 via mobile

Fantastic Week this adult only hotel. Rooms great staff fantastic. The food was high standard even the buffet was top class. Just sorry we are leaving before the New Year’s Eve 🎉 great as a group or a romantic get away. Beach and pools uncrowned...More

Thank Suzadav
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded January 5, 2018

Dear Suzadav, It has been a pleasure to have the chance to welcome you to stay with us at Hyatt Zilara Cancun to enjoy of your valuable vacation time. We are totally happy to know that your stay was very pleasant, as you were able...More

Reviewed December 28, 2017

More

Review collected in partnership with Hyatt Hotels
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded December 30, 2017

More

Reviewed December 28, 2017 via mobile

Visited Hyatt Zilara for 2 nights and 3 full days on our anniversary. Used points and got upgraded to high floor with Explorist status. All rooms here are suites and ocean view. Room: Beautiful and spacious. Top of the line bathroom amenities, complimentary stocked mini...More

3  Thank Wilfred S
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded December 30, 2017

Dear Wilfred, First of all, thank you for your preference with the Hyatt Hotels, it has been a pleasure to have the opportunity to welcome you to Hyatt Zilara Cancun, to enjoy of this vacation time. It is wonderful to know that you were able...More

Reviewed December 27, 2017

We had read several reviews about the Hyatt Zilara and as we were only staying for a few days decided to try the All inclusive Adult Only Hyatt Zilara. We flew in from Tijuana and arrived early at 7.30am. We were not expecting a room...More

2  Thank Dexter15
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded December 30, 2017

Dear Dexter, Thank you very much for choosing to stay with us at Hyatt Zilara Cancún after spending some time reading all the wonderful reviews that our distinguished guests has shared. It has been a pleasure to welcome you and have the pleasure to pamper...More

View more reviews
About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Spa
Hot Tub
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
$353 - $719 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
$353 - $719 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveler (5658)
Room & Suite (1274)
Pool & Beach (881)
Dining (574)
Amenities (93)
Family and Play Areas (33)
Business Center & Event Rooms (17)
Questions & Answers
Ask a question
Aisha W
April 18, 2018|
AnswerShow all 2 answers
Response from Alfonso J | Property representative |
Dear Aisha, Thank you for sharing your question about the Wi-Fi signal. We have WI-FI signal all around the hotel, however, we are working on, getting a broader signal, which will allow a better connection on areas and... More
0
Votes
Google Translation
Jon S
April 17, 2018|
Answer
Response from Alfonso J | Property representative |
Dear Jon, Thank you for contacting us with your question, the restaurants do not requiere reservations, you just show up and wait to be seated. You need to reserve a spot only for the Teppanyaki tables at Asiana and for the... More
1
Vote
Google Translation
Martin H
April 17, 2018|
Answer
Response from Alfonso J | Property representative |
Dear Martin, It will be a pleasure to welcome you to stay with us at Hyatt Zilara Cancun. To give response to your questions, there are no daily resort fees, we only need a credit card registered for any possible incident... More
0
Votes
Google Translation
Room Tips
"All rooms had something good to offer . room 722 the center of the hotel next to the top floor."
Read review
"All rooms 2nd floor and above have an ocean view - 1st floor mostly sees the pool"
Read review
"All rooms face the ocean so except for a couple weird outliers, all rooms face the ocean."
Read review
"all the rooms are nice but the swim up rooms are the best"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing