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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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3,952 Reviews from our TripAdvisor Community

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Showing 3,312: English reviews
South Florida, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Great vacation the property is breathe taking the staff is awesome.The gym is 5 star a great improvement it's 5 times larger and it overlooks a infinity pool the gym is open for 24 hrs with a ton of equipment

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Reuben M
Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We enjoyed our vacation at Zilara. It was our first time to Cancun. The hotel was beautiful along with the pools and beach. Truly exception was the staff as it relates to the restaurants, bars, and pools. All very professional, personable and cared about our enjoyment.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank C5ENkevinj
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

THE BEST HOTEL EVER!! If you are looking for amazing service, at a beautiful all-inclusive resort, where the water is bright blue and the sand is white, the Hyatt Zilara is the only choice in Cancun. We take our vacations seriously and great service is important to us. The service at the Hyatt Zilara was better than great, it awesome!... More 

Helpful?
2 Thank jj27892
Baltimore, Maryland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great rooms, Great views, the best food I have had at an all-inclusive. Definitely go to the Hibachi tables we did twice on our stay. Hotel staff was pleasant and attentive. The level upgrade seem worth it we did not do that and a few well placed tips will give you some of the same advantages they will show you... More 

Helpful?
2 Thank ryanschammel
Gainesville, Florida, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I can't say enough about the staff and guest at the Hyatt Zilara! The staff go over and beyond to make your stay as comfortable as possible! The hotel guest are very friendly! The food was great at all of the restaurants! The rooms are spacious and every room is oceanfront! The foam pool parties on Tuesday are a BLAST!

Helpful?
2 Thank DHunter87
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

After several nights at a different resort for a wedding, we needed a better last day stay...this was it. No disappointments. Wish we could have been there longer than a day. From arrival to departure, on point customer service and amenities. I suspect there are no bad rooms. Pool is great. Drinks are well made. Food was delicious.

Helpful?
2 Thank Rachael W
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having stayed at this resort before (when it was The Royale) bit concerned when a chain takes over - even if it is the Hyatt! But congrats! still the best on the coast! Service is excellent, helpful staff, rooms are beautiful, large ocean view suite, even the food had flavour (something which I don't normally find with some AI resorts!)... More 

Helpful?
1 Thank HappyBeach01
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear HappyBeach01 Thank you very much for your return visit, specially when you had your doubts, we are glad that Hyatt Zilara Cancun did not disappoint you. We are delighted to know from your positive comments that you were able to enjoy of our entire facilities, beautiful suite with a gorgeous ocean view, relaxing pool and beach cabanas, excellent food... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we had such a great service from the concierge, Josuer Santos! he really gave us the best tips!! the gym is really nice too for people who like to train , dont forget to ask scheadule at the reception!

Helpful?
2 Thank maria b
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear maria b, Thank you very much for taking the time to share the comments of your great stay at Hyatt Zilara Cancun. We are delighted to know that you had a fantastic vacation time, while you enjoyed of our entire facilities, specially the Sky Gym, as well as the outstanding service of our associates as Josue. We will be... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Food is excellent and service is wonderful. Activities were a little boring in my opinion but plenty to choose from. We found ants in our room most mornings but nothing that was too bad. Overall rooms are great. Ocean view is amazing. Cost is high but you get what you pay for.

Helpful?
3 Thank Eleanor S
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Eleanor S, It has been a great pleasure to welcome you to Hyatt Zilara Cancun, we appreciate the time you took to share the comments of your experience while staying with us. It is great to come to know that you were able to enjoy of o a pleasant stay, beautiful rooms with an incredible view of the blue... More 

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Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $349 - $835 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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