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Boulevard Kukulcan Zona Hotelera, Cancun 77500 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Travel safe during COVID-19
A note from Hyatt Zilara Cancun
Updated 05/30/20


#19 of 227 hotels in Cancun
Travelers' Choice
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Room & Suite (1,507)1,507
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Car hire
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun terrace
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
Hotel links
Special Offer:Sea You Soon Sale


Full view
88Good for walkers
Grade: 88 out of 100
39Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
8,746Reviews1,518Q+A100Room tips


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Popular mentions
James K wrote a review Aug 5
1 contribution
Went to spice Buffett every day. The service was FANTASTIC! Literally not one complaint about the servers. Carlos martinez and Fabian canol gave us great service that will make us keep coming back always! They’re the best! Thank you so much for making our trip great!
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Date of stay: August 2020Trip type: Traveled as a couple
Response from Daniel Reyna, General Manager at Hyatt Zilara Cancun
Responded 2 days ago
Dear James, It was a pleasure to host you here at Hyatt Zilara Cancun. We are much obliged for these positive comments, and are delighted you enjoyed your experience at our Spice Buffet, thanks to fantastic service provided by Carlos and Fabian. Looking forward to your future visits. Best regards, Daniel R., General Manager
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dennyjan wrote a review Mar 2020
Spirit Lake, Iowa30 contributions14 helpful votes
Hotel's Favorite
What a great time! Three things stood out: the weather was great, the food was well above the norm, lastly the people at Zilara were so friendly! I used a wheelchair for 90% of the stay. I was helped so many times by so many employees I could not begin to name names! A special shout out to Angie and the entertainment crew, and to Ivin at the pool manager! We loved the coffee shop. The buffet, Spice, was so so delicious that we only tried a couple of the a la cart restaurants. The employees were so personable at Spice, as well! Zilara is a sure bet!!!!!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
Sleep Quality
4 Helpful votes
Response from Daniel Reyna, General Manager at Hyatt Zilara Cancun
Responded Mar 3, 2020
Dear dennyjan, Thank you for your preference and for taking the time to share your feedback on TripAdvisor. We are thrilled to hear you had a fantastic stay. Thank you for pointing out the excellent service you received. Also, many thanks for your positive comments regarding the food quality. We look forward to welcoming you back soon. Best regards, Daniel R., General Manager
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JOSH F wrote a review Aug 2
7 contributions
The hotel staff was great the entire time we were here and seemed to keep things clean given the covid situation. Julio with Aqua World gave me my Padi dive classes and was awesome. Room was nice but a little small for the price and stayed 2 weeks. It would have been ok for a long weekend. Couple negatives or things to improve: - The spa was super expensive. We finally decided to go on rainy Sunday and they could not take us. We would have liked to spend the day there but couldn't. - No ice bucket by the pool for beer and water. The staff tried to make fast rounds but things got hot and were no good.
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Date of stay: August 2020Trip type: Traveled as a couple
Response from Daniel Reyna, General Manager at Hyatt Zilara Cancun
Responded 5 days ago
Dear Josh, It was a pleasure to host you during your recent visit to Hyatt Zilara Cancun. We are grateful to receive your positive comments regarding our associates and the service they provide. Please accept our apologies for not meeting all of your expectations. Your feedback has been shared with pertinent managers. Hope this experience does not diminish your preference for Hyatt. Best regards, Daniel R., General Manager
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ACoolMomma wrote a review Jul 2020
Richmond, Texas14 contributions1 helpful vote
Beautiful hotel with superior accommodations! Food was amazing! We were fortunate to have four beautiful days there. The water was absolutely gorgeous. This was the perfect getaway to get a break from all the COVID worries. The property did a stupendous job of keeping things clean and we were never concerned about compromising ourselves. The wait staff and bar staff were AMAZING - not only were they attentive to our requests but we became friends with so many of them especially Eloisa, Reyes, Gilbert, Carlos, Fabian, Sergio, Julio and so many more. They truly made us feel welcome and like part of the family! I look forward to my next visit! Thank you Hyatt Zilara Cancun for making our stay one that we will remember always! Until next time stay safe and healthy!
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Date of stay: July 2020
1 Helpful vote
Response from Daniel Reyna, General Manager at Hyatt Zilara Cancun
Responded 2 weeks ago
Dear Angela, Thank you for taking the time to share your positive review of Hyatt Zilara Cancun! I am so happy that you enjoyed your stay with us and that our associates made such a positive impression on your visit. I hope that we will have the pleasure of welcoming you back again in the future. Thank you again! Best regards, Daniel R., General Manager
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Miguel🤙🏼 wrote a review Jul 2020
4 contributions
Ohhh man! José Luis, every single morning would Make me feel welcome and extremely taken care of! Super sanitary and conscious of the whole pandemic going on! Amazing service, super friendly, and delicious drinks and food every single time! I look forward to going back to Cancun and the Hyatt Zilara again!
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Date of stay: July 2020Trip type: Traveled as a couple
Response from Daniel Reyna, General Manager at Hyatt Zilara Cancun
Responded 2 weeks ago
Dear Miguel, It was a pleasure to host you here at Hyatt Zilara Cancun. Thank you for letting us know just how much you enjoyed your stay, and special thanks for mentioning the excellent service provided to you by our associates, highlighting Jose Luis. We will be eagerly waiting for your return. Best regards, Daniel R., General Manager
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$285 - $588 (Based on Average Rates for a Standard Room)
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The Royal
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.1 miles), Forum Beach Cancun (0.1 miles), and AMMA Club (0.2 miles).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Zilara Cancun have an airport shuttle?
Yes, Hyatt Zilara Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.5 miles) and Scorpion’s Temple (0.7 miles).