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Hyatt Zilara Cancun

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Traveler (5801)
Room & Suite (1285)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“maria marie”(440 reviews)
“chef's plate”(287 reviews)
“spice restaurant”(144 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
Jul 1Jul 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,626)
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5,552 results
Traveler rating
4,325
821
257
80
69
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4,325
821
257
80
69
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All reviewsmaria mariechef's platespice restaurantswim up suitehour loungehector zepedaasiana restaurantromance conciergefoam partybeach cabanalobby barhammock on the balconyour honeymoonocean frontcorner suiteturn down servicepresidential suite
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1 - 5 of 5,552 reviews
Reviewed today

On our 18th trip to Zilara last month we had to have our sheets changed after housekeeping had changed them,this happened more than once, shame on you Hyatt, those sheets and pillowcases are the worst quality. The housekeeper had my husband and I feeling sheets...More

Thank Hilda A
Reviewed yesterday

The whole resort is beautiful and has a fantastic pool area with a great swim up bar that made us wonderful drinks. Clean and well kept. We typically like small resorts, this one is mid size but had a boutique feel.

Thank melissawilbanks
Reviewed yesterday

Even though it rained 4 out 6 days.. We had a wonderful time. Spice buffet restaurant had the best tasting healthy choices. Spa employees July, Aurelio, Bety, Rosy, Carmen were outstanding ! Managers Hector and Johnathan were so much help . Everyone seemed to go...More

Review collected in partnership with Hyatt Hotels
Thank Saddened_12
Reviewed yesterday via mobile

I absolutely loved this hotel, it was so entertaining that we didn’t even think to leave the hotel as we felt like if we did, we will be missing out on something! They have everything, you name it, beach, pools, parties, loads of food, drinks!...More

1  Thank Rikkie16
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

Dear Rikkie, Many thanks for taking the time to share the comments of your recent stay with us at Hyatt Zilara Cancun, to enjoy of your valuable vacation time. It has been a pleasure to welcome you as our guests and we are delighted to...More

Reviewed 2 days ago via mobile

Went to Cancun for the very first time. The food was great at Spice (except for breakfast). The room looked really nice. The biggest issue was the ac! It would not cool the room and when we told the front desk they told us that...More

Thank CliftonLena B
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

Dear Clifton, Thank you vey much for choosing our hotel, for your first visit to Cancun. It was a pleasure to have you as our guest for the first time. We appreciate your comments about your experience. We regret that there was some issues with...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Spa
Hot Tub
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
$320 - $678 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
$320 - $678 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveler (5801)
Room & Suite (1285)
Pool & Beach (892)
Dining (584)
Amenities (93)
Family and Play Areas (40)
Business Center & Event Rooms (17)
Questions & Answers
Ask a question
baltimoregirl93
June 19, 2018|
Answer
Response from amandobahenajr | Reviewed this property |
Not at the time I stayed.
0
Votes
June 17, 2018|
Answer
Response from Estefania V | Property representative |
We can send you the details trough email address, just write us at adriana.garcia1 @ hyatt. com Regards
0
Votes
Room Tips
"If you prefer quiet, request a room that is not above the hotel lounge/bar."
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"We upgraded to the suite, but every room has an ocean view so really not needed."
Read review
"4th floor gave wonderful views of t"
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"All of the views are stunning. That's actually the reason we chose this hotel."
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