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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 03/17/22
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Free cancellation until 03/17/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#11 of 273 hotels in Cancun
2021 Travelers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
VIP room facilities
Laptop safe
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
Hotel links
Special Offer:Package deal


Full view
90Good for walkers
Grade: 90 out of 100
38Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
10451Reviews1616Q+A100Room tips
Traveler rating
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Popular mentions
alabouchardiere wrote a review Yesterday
17 contributions4 helpful votes
This was our first time at Zilara and I'm already planning my next trip back!! This resort is fantastic! We had a personal concierge who helped with anything we needed and sent daily texts to check to see if we needed anything! It was a bit weird as I'm not used to that degree of service! Tomas with the crew who do the activities was one of my absolute favorites! His energy and positivity are infectious!! Ivan, David and Daniel were also so pleasant and helpful. Anything we needed (or didn't even know we needed) they were there! One of the other shining stars was Adriana in The Den, along with her counterpart (but for the life of me I cannot recall his name)! She makes the most delicious cocktails and is a fantastic mixologist! The food at Zilara did not disappoint! From the made to order food at Spice (buffet), to the amazing Chefs Plate dinner experience. It was all so delicious! We ordered the fried tacos and chicken soup from room service every night!! Did I feel a bit guilty, oh yeah... but they are so good! The nightly entertainment was good too. Some of the shows were a but cheesy, but I appreciated the option for live entertainment! I also appreciated the option for top shelf liquor! Overall it was a fantastic experience. We will be back for sure!!
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Date of stay: November 2021Trip type: Traveled as a couple
montgomery3678 wrote a review Jun 2021
Lenexa, Kansas15 contributions6 helpful votes
Hotel's Favorite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Traveled as a couple
6 Helpful votes
Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded Jun 11, 2021
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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western12021 wrote a review Yesterday
Mesa, Arizona1 contribution
I would not stay at this hotel ever again, the food sucked and unless you were drinking the whole time you would know the food sucked. I was told multiple times there were spots around the pool or on the beach that I couldn't stay. There was stupid would never go here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Sleep Quality
Mario wrote a review Dec 1
California2 contributions
The Hyatt Zilara Cancún is a great upper mid-scale resort. Prior to arrival Adriana assisted me via email with all my questions in preparation for our arrival. Everything from transportation, additional amenities, and COVID testing were all taken care of. The suite is well appointed, fully stocked, and clean. Griselda the housekeeper ensured our suite was clean and she was very kind and helpful. We took advantage of reserving a pool side cabana for the pool party, which did not disappoint. Ivan and Isai were very friendly and provided a great experience while we were at the pool. Marco, Elanzo, Richie, Tommy, and Brian made it an experience to remember. The entertainment is phenomenal and the entertainment staff seem to have endless energy. Rubén and Eduardo at the Time Out sports bar provided beverages and ensured we were all taken care of. However, One person stands out the most. Ligia who assisted us in the Lobby and in the Time Out Bar was kind, helpful, truly worked hard to ensure that all the guests she encountered had what they needed and that they were enjoying themselves. Thank you, Ligia.
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Date of stay: December 2021Trip type: Traveled with friends
Response from ADRIANA GARCIA, Otro at Hyatt Zilara Cancun
Responded yesterday
Dear Mario, We appreciate the time that you have invested on writing an overview of your stay with us. It is with great pleasure we have received your outstanding comments. Thank you so much for choosing us and thank you for recognizing the service from our team, they are the ones that make the magic happen at Hyatt Zilara Cancun. Our commitment is to guarantee your satisfaction and we are glad to know it was achieved. Be confident that your words of praise will be relay to our associates, specially to Adriana, Griselda, Ivan, Isai, Marco, Alonso, Ricardo, Brian, Ruben, Eduardo and Ligia. We look forward to welcoming you back again soon and continue creating unforgettable vacation experiences. Best wishes Adriana García Assistant to the General Manager
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Trish N wrote a review Dec 1
1 contribution
Just left the Hyatt Zilara I can not say enough good things. Ivan and his whole pool team was wonderful. The service is great at all the restaurants and bars. Guillermo at Maria Maria was amazing. This was our 3rd time at Zilara and we will definitely be back!
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Date of stay: December 2021Trip type: Traveled as a couple
Response from ADRIANA GARCIA, Otro at Hyatt Zilara Cancun
Responded yesterday
Dear Trish N, First of all thank you for your loyalty to Hyatt, it's our privilege to host you as well with great pleasure we receive your fantastic comments and learn more about your recent vacation experience at Hyatt Zilara Cancun. Thank you so much for choosing us and sharing your review, we look forward to welcoming you back again soon and continue creating wonderful vacation memories. Safe travels, Adriana García Assistant to the General Manager
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$285 - $588 (Based on Average Rates for a Standard Room)
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The Royal
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.1 miles), Forum Beach Cancun (0.1 miles), and AMMA Club (0.2 miles).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Limoncello.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Zilara Cancun have airport transportation?
Yes, Hyatt Zilara Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.4 miles) and Scorpion’s Temple (0.7 miles).