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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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4,157 Reviews from our TripAdvisor Community

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Showing 3,481: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We went Sept 22-26 and fell in love with this place! We will definitely stay here every single time we come back to Cancun no questions asked. We upgraded our room to the swim up suite and the reviews are all true. The room is amazing, hot tub, premium stalked fridge a personal cabana at the beach and even a... More 

Helpful?
Thank Jon O
State of Sao Paulo
2 reviews
5 of 5 stars Reviewed yesterday NEW

From far, this is the best Cancun Hotel! It's like living in paradise, impossible to describe. The beach of this hotel is the best portion of the Zona Hoteleira, the restaurants are the best, the service is the best of Cancun. Such amazing exeprience. Don't die before coming here! There are only 2 phases of your life that you don't... More 

Helpful?
Thank Diney B
Nottinghamshire, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Hyatt zilara is a special place to stay, everyone is respectful, it is clean , the food is magnificent , so relaxing we was treated like royalty , I can't recommend this place enough,don't think book!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank 828alisaw
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Everything was GREAT! I really enjoyed myself! Only thing i wish i could change was the food but only 1 resturant out of the 5 were bad. Grade it A-! Already planning another trip! I would also change not having alcoholic drinks on my catamaran cruise..snorkeling was awesome and swimming with dolphins. I will definitely get out more to the... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Leonard S
Dallas, United States
1 review
5 of 5 stars Reviewed yesterday NEW

This Resort is worth a good look at if your in the mood for Excellent Service and Beautiful Beaches. Glenda the Concierge makes you feel at home and her Staff are so helpful it makes you want to stay longer. Good food and night time entertainment makes it a good value.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Steven S
Des Plaines, Illinois
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Came here for a wedding and the place was excellent out of all the resorts that we have stayed at in Cancun. The service is wonderful and the attention to detail (doing small things that are unexpected like cleaning sunglasses) was awesome. The food and entertainment was good also, no complaints at all. We had a swim up suite and... More 

Helpful?
Thank Yasmin C
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Yasmin C, Thank you for your visit to Hyatt Zilara Cancun, it has been a great pleasure for us to be able to welcome you to enjoy of a wedding and the relaxing environment of our resort. There is nothing more rewarding for our entire staff, that knowing by your positive comments, that you had a pleasurable stay, enjoying... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hyatt Zilara in Cancun is a wonderful hotel. The gym, food, drinks at the pool were awesome. The lobby could use some updating. Our room had some temperature problems but the room was beautiful and comfortable with a great view.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank G8672JOsusant
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear G8672JOsusant, Thank you for sharing your comments about your recent experience at Hyatt Zilara Cancun, it has been a delight to have the chance to welcome you. We are glad to know that you very much enjoyed of our facilities, special features, the gym, delicious food and outstanding service provided by the members of our staff. We hope that... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We came back to Hyatt zilara less than a year after our honeymoon there. We loved the property, the staff, the gym (especially Pilates) the food and the service. We highly recommend it. Shot out to Raul, Hector and Martha.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank livingthem0ment
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear livingthem0ment, Thank you very much for your return visit to Hyatt Zilara Cancun, it is a great delight to be able to welcome our distinguished and loyal guest, like you, again and again, to your home in the Mexican Caribbean. There is no better satisfaction for all our entire staff, that have the opportunity to welcome you back to... More 

Victorville
1 review
3 of 5 stars Reviewed 2 days ago NEW

My stay was really uncomfortable because i had to switch rooms mutiple times during my stay wasnt able to unpack my bags during my stay. The food was very mediocre and wasnt the best quality. Out of all the restaurants in the hotel only the pool side restaurant and the lobby restaurant was edible. I don't have many complaints other... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank 173raymondp
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear 173raymondp, Thank you for sharing your recent experience trough Trip Advisor, it was a real pleasure to welcome you to stay with us at Hyatt Zilara Cancún. We are terribly sorry about the inconveniences you went trough, switching rooms multiple times, as we understand that it was very uncomfortable as you were not able to settle and relax. Would... More 

Peoria, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great time, made so primarily by the attentive staff. Eduardo. Guadaloupe. Erasmo. David. Roger. Limberth. All displayed a tremendous pride in the customer experience at the Hyatt Zilara. The food quality was excellent, and we came away feeling that this was a fantastic and memorable experience.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Lance H
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Lance H, Thank you for your visit to Hyatt Zilara Cancun, it has been a great pleasure for us to be able to welcome you. There is nothing more rewarding for our entire staff, that knowing by your positive comments, that you had a pleasurable stay, enjoying of your suite and from the friendly, attentive and outstanding service provided... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $398 - $829 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotwire, Expedia, Odigeo, Hyatt Hotels Corporation, Orbitz, Hotels.com and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Top resorts Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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