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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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4,142 Reviews from our TripAdvisor Community

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Showing 3,469: English reviews
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

First time at this resort and absolutely loved it! Everything there just screams customer service, staff was incredibly nice, rooms are very nice hot tub included, drinks at the bars are delicious and quality liquor is always served. Would recommend the hotel to build a snack bar for the beach pool area, so you don't actually need to go to... More 

Helpful?
Thank Souns F
Dallas, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

-Lomas Travel did an awesome job getting us to and from the airport. The Hyatt Zilara is only about a 20 minute drive from the airport and easy walking distance to bars, restaurants and shopping. -The hotel is gorgeous. It is beautiful, clean, well kept, well landscaped - the pool and beach were kept clean. -We were in room 508.... More 

Helpful?
Thank Buttercup1212
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just returned home from 7 days at the Hyatt Zilara and have to say is was our best vacation ever! We did a lot of research on the hotels before deciding where to book. There were three things that sold us on the Hyatt Zilara...1) location, 2) all-inclusive, 3) adults only. We wanted a hotel in Cancun because we wanted... More 

Helpful?
3 Thank Stacy R
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

No special attention given for my birthday or for our friends honeymoon spent at Zilara on this occasion. My wife cut her legs falling on terrace and tore the trousers but no concern was shown when this happened.

Review collected in partnership with Hyatt Hotels

Helpful?
2 Thank Jacqueline N
Chicago
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Everything about this place is absolute paradise! Have been here 3 years in a row and will continue to do so every year forward! The staff work their butts off to make sure you enjoy every bit of your vacation. Ivan, Guadalupe & Eloisa truly know how to treat the guests. Food is fantastic, rooms are beautiful, and the views... More 

Helpful?
1 Thank TeriLovesJimmy
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear TeriLovesJimmy, Thank you very much for your return visit to Hyatt Zilara Cancun, it is a great delight to be able to welcome our distinguished and loyal guest, like you, again and again, to your home in the Mexican Caribbean. There is no better satisfaction for all our entire staff, that have the opportunity to welcome you back to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Absolutely the top-notch service level. Breath-taking views and impeccable environment. I was joking to my friend saying that the only difference between Hyatt Zilara is probably that heaven doesn't charge...Really impressive food and staff. Love the bike trip with Angie which we get to visit a little bit the town and Hyatt Ziva. She's a very nice girl with the... More 

Helpful?
1 Thank Phoebe Z
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Phoebe Z, Thank you so much for choosing Hyatt Zilara Cancun to spend you valuable vacation time, it has been a great pleasure to have the chance to welcome you to stay with us. It is a delight to read about your fantastic experience as our everyday goal is to exceed the expectations of our distinguished guests with our... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

We celebrated our honeymoon here. The hotel is very clean and beautiful, the view of the beach (and the pools) is just heaven, the food is good and I can't seem to find enough good words to describe the service! All the staff make you feel like they really care about you , they are always smiling and just give... More 

Helpful?
Thank barelr
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear barelr, Dear Justin D, It has been an enormous pleasure to host you at Hyatt Zilara Cancún, during your recent stay celebrating such a special occasion as your Honeymoon and we want to take the opportunity to congratulate you for your marriage and wish you the best, love, prosperity and fantastic future together. We are delighted to know that... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I went to Cancun and stayed at Hyatt Zilara for our 25th wedding anniversary! Beautiful beach with amazing blue water and the hotel exceeded our expectations! Our ocean front king mini suite was the most amazing room I had ever stayed in. We throughly enjoyed the two person whirlpool bathtub overlooking the ocean. On our anniversary our... More 

Helpful?
1 Thank Suntan12345
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Suntan12345, First of all, it has been a pleasure to host you and your husband at Hyatt Zilara Cancun for this special occasion, celebrating your Wedding Anniversary. We would like to congratulate you for 25 years of marriage, wishing you many more to come of happiness and understanding. We are thrilled to know that you had a wonderful stay... More 

North Babylon, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Everything was excellent a few dislikes I had which weren't many consisted of: Frozen drinks being a little weak on the alcohol had to remind bartender to add more so the drink didn't taste like all sugar. The special presentation associate was a little too forceful when it came to trying to book my appointment. I didn't want to waste... More 

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank michaelmF7851CU
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear michaelmF7851CU, Thank you for your recent visit and for sharing the highlights of your experience at Hyatt Zilara Cancún, we are glad that you had the chance to enjoy our resort on its totality. We truly appreciate mentioning the few shortcomings, be sure that we have take notes and we are acting accordingly to improved in the mentioned areas.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $385 - $829 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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