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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 268 in Cancun
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.5
2022 Travelers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal

Location

Full view
89Good for walkers
Grade: 89 out of 100
36Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
11138Reviews1646Q+A100Room tips
Traveler rating
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  • 198
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teelee2022 wrote a review Yesterday
Tallahassee, Florida1 contribution
As a loyal Explorist Hyatt member, I and my husband were treated very poorly. There was no private check in. We were made to check in in scorching heat in open no A/C lobby with regular guests. We were literally sweating. The staff appeared to have been expecting us and intentionally mistreated me and my husband. It was like they were instructed to do so by manager on premise. Israel the so called welcome ambassador manager was particularly rude and started yelling at me and my husband in front of other guests and concierge at the cabanas in front of Spice. It appeared he wanted to make sure all the staff and guests knew me and my husband were unwelcomed guests. I had requested swimup suite 127 which was available but both Israel and WOH clerk Luis Enrique lied and said it wasn’t. And instead gave us suite 132 even after I specifically told them both my husband and I have health issues. Yet no accommodations were made and we were rudely denied swimup suite in center building that had no hanging ledge of slippery steps leading to swimup pool. In fact my husband slipped in the wet steps leading to pool and got injured. He had painful limp next 3 days. No apologies by Hyatt staff were made to us and no accommodations made to give us a safer swimup with less steps. Then Enrique assigned me to a masseuse Betty who was lazy and didn’t want to use massage oil on me after I refused to pay extra for the hot oil. She was very rough on my skin and I had to ask her to use the regular massage oil which she reluctantly did. She didn’t put heated towel on my back while massaging and I caught a cold and started sneezing. She seemed happy that she made me suffer. I then developed calf muscle cramps in my leg due to how cold the room was. She claimed she could not turn off AC only front desk can do that. I told the front desk clerks after the massage but they didn’t seem to care. Luckily the spa manager overheard and came out to speak to me. The manager Margarita was very nice and apologized and gave me 30% discount. However as a Explorist I was supposed to also have another 20% spa discount which I never got. I did not get 15% cabana discount either. I paid pool day cabana of $169 (plus lots $50 tips to server) Prior to reserving pool party cabana, Enrique had said food and drinks would be served with $169 charge. However, on Friday pool party day Ivan and the cabana drink server told us we had to get our own food from Spice or other restaurants. It appeared manager at Zilara directed the poor treatment of me and my husband as a revenge for my past complaint about Ziva Cancun where the housekeeper stole money from me, didn’t clean my room and then lied about it during my stay there in early 2022. If you have video surveillance you’d see how poorly we were treated at zilara recently. Very disappointed and unhappy. Ruined our anniversary. I also informed Enrique it was our anniversary 5/10 but he didn’t do anything special for us. The way we were mistreated was unprofessional and unworthy of Hyatt brand name.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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montgomery3678 wrote a review Jun 2021
Lenexa, Kansas17 contributions10 helpful votes
+1
Hotel's Favorite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Traveled
8 Helpful votes
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded Jun 11, 2021
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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Kalen G wrote a review Yesterday
Saint Paul, Minnesota2 contributions1 helpful vote
The staff at the Hyatt Zilara Cancun went above and beyond. Rosa was always available to answer our questions and assist us as needed. I visited the resort with a large group and we were accommodated very well. Location was perfect, resort was pristine and food was AMAZING! The rooms had great views of the beach and ocean to watch sunrises and sunsets. Room service menu was sub par compared to the rest of the offerings, but overall good. You would never have to leave this resort - it has everything you need. Pool had a lot of activities going on and the DJ played very loud music. Gym facilities were top notch. I would highly recommend this resort to couples and groups of any size!
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Date of stay: April 2022
Value
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Service
Trip type: Traveled
Room Tip: Ocean View.
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Taylor Nicole T wrote a review Yesterday
1 contribution
We had the absolute best time at Hyatt Zilara for our sister trip. Ernesto was awesome and took care of us our entire stay. He brought us ice to our cabana we rented the first day and every time he saw us on the property after that, he continued to take care of us. Thank you so much Ernesto for making our stay so enjoyable! Best service. David and Victor were also super waiters at the pool. We also took pilates with Diana and it was an amazing class. It was our first time doing pilates. We started with beginner moves and progressed to some more challenging moves. She was a great instructor. I cannot wait to come back and take pilates again with Diana.
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Date of stay: May 2022Trip type: Traveled
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km0rgan2 wrote a review Yesterday
Powder Springs, Georgia1 contribution
It was a birthday trip from my girlfriend and it was much more than what we expected. We were totally blown away! It was great and the service was impeccable. We enjoyed everything from the time we arrived to the time we left. They sure know how to make you feel special, especially on your birthday! My woman and I were very pleased and satisfied. Wouldn't have traded the experience for nothing in the world. Oh and Not one piece of food was nasty! Everything was so good and being from Louisiana we expected a little less honestly... However EVERYTHING we ate was delicious! Major shout-out to Noel, who helped us out a lot and our boy Miguel behind the pool bar!! 10/10 Truly amazing and one for the books!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Asia N wrote a review May 15
2 contributions
Tomas was the best advisor ever. Please give him a raise of $1million dollars because he made sure our weekend was perf! He made us feel so welcome and excited to stay at Hyatt Zilara. He was a PERFECT EMPLOYEE!
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Date of stay: May 2022Trip type: Traveled
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Frank M wrote a review May 15
Temecula, California52 contributions62 helpful votes
This was a couples stay and overall this hotel is a very good choice for adults to relax and have nothing to worry about. This was our first stay since missing the past 3 years. We previously had stayed here annually since 2015 and have never been disappointed. There have been a number of changes which we notice since then. Some are for the better and some of the changes are not quite as good, but anyone new to the hotel will not notice and probably will be happy with their experience at Hyatt Zilara Cancun. On the positive side the accommodations are very nice with large rooms all with ocean views and balconies. There are enough food choices at the different restaurants, though after a longer stay of 5+ days, you may be longing for different dining options. An Italian restaurant would be a welcome addition to this hotel. Overall the food is good, though I would not say it is exceptional. It is an all-inclusive and while I have had better food at other all-inclusive hotels the food here is well prepared and most people should find a variety of tasty dishes. The Beach is very nice here with lots of frontage and beautiful Cancun ocean views. Getting an unreserved beach cabana can be a challenge which is the unfortunate typical case at most of the popular beach resorts. There is no getting around an early morning towel run and personal belongings placed on your cabana to have something available after 10 am. Of course you can also always pay the $30-$40 daily to reserve a cabana and have less stress! This hotel has a very well equipped modern gym and an amazing lap pool with beautiful lagoon and sunset views! The staff was always friendly and provided professional courteous service. My wife and I do intend to return next year so that is the best recommendation I can give; our desire to return once again!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Reannerrs wrote a review May 15
Birmingham, United Kingdom2 contributions
My husband booked this for our honeymoon and it had everything we were looking for! Some of the key highlights for us; the friendly staff who were VERY attentive, the room cleaning which happened regularly, the restaurant options were great (although need more veggie options within), the entertainment was engaging and all the little details like hammocks on the balcony and jacuzzies in the bedroom. A special mention needs to be made for the amazing entertainment staff - Tommy, Carlos, Brian, Ernesto, Sarah, Richie and Alonso! They make the time around the pool fun by getting you involved in activities (if you want to), make sure to greet you everyday and get to know all the visitors, help with all the evening entertainment and making sure that you are having fun in general! We also did an aqua combat session with Diana who was brilliant and made it fun because exercise is never enjoyable when you just want to relax, but somehow she managed it! The staff overall seem to remember what drinks you like, what food you like and generally make you feel like royalty, so if you are looking for a luxury resort this is the place to book!
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Date of stay: April 2022
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Room Tip: 2nd floor ocean view and pool view was perfect for us, would recommend the same.
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LaSche L wrote a review May 15
Eagle Mountain, Utah1 contribution
We went to this resort for our 10-year wedding anniversary, and we were pleasantly surprised. The service, food, cleanliness, activities and just the resort in general was awesome. We are already planning our next trip and won't be going to any other resort.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Anthony D wrote a review May 15
1 contribution
The resort is beautiful and the staff are so warm and friendly! Absolutely loved our stay would highly recommend! Would love to go back in the future with friends as I feel the resort would be even more fun with a bigger group of friends and family! The location was also great, only negative was that the information given in the check in process wasn't quite accurate and a little misleading. Marco and Sergio were also amazing at the Maria Marie Restaurant which my husband went to 3 times during our stay!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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PRICE RANGE
$433 - $873 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal in cancun hotel cancun, the royal hotel cancun, royal hotel cancun, royal cancun resort
FORMERLY KNOWN AS
The Royal
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
310
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.1 miles), Forum Beach Cancun (0.1 miles), and AMMA Club (0.2 miles).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Limoncello, and Lorenzillo's.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Zilara Cancun have airport transportation?
Yes, Hyatt Zilara Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.4 miles) and Scorpion’s Temple (0.7 miles).