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Hyatt Zilara Cancun

Travelers' Choice award winner
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Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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3,764 Reviews from our TripAdvisor Community

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Showing 3,161: English reviews
San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We just got back from our trip today, July 24th. I searched for the hotel that we would stay at in Cancun for a couple of weeks, since we had never been to Cancun before I wanted to make sure the hotel would fit our needs and our expectations. Hyatt Zilara exceeded all of our needs and expectations well beyond... More 

Helpful?
1 Thank dmartin102016
Beachwood, Ohio
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

My five girlfriends and I stayed here for a weekend. Overall, we really liked it and I think most travelers would be just as pleased as we were. The positives include: a beautiful and very clean property; large rooms with an ocean view; big, well appointed bathrooms, and very friendly staff. The bike ride was so much fun--thank you, Veronica--and... More 

Helpful?
Thank Estra G
Belleville, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Lovely resort and great hospitality. The sea was beautiful, and there was a great beach. We really liked the sushi restaurant and modern Mexican restaurant on the property. The entertainment was not to our liking, but most people there seemed to love it. All in all a great trip.

Helpful?
Thank KylaML
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear KylaML, Thank you very much for your recent visit, we are delighted to know that you very much enjoyed of your Hyatt Zilara Cancun experience, the beach,your room, the exquisite food offerings and the great hospitality of all our associates. We hope we can have you back real soon for another wonderful and pleasant stay. Sincerely, Alfonso J, General... More 

Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This was our first time at the Zilara & Cancun (have been other places in caribbean before though) as well as our first time at an all inclusive resort...here are our pros & cons list. Pros: -Stunning Beach (although many hotels are on the same stretch)--white soft sand & huge sand bar allowing you to swim pretty far out in... More 

Helpful?
1 Thank jensiuk14
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear jensiuk14, Thank you for choosing Hyatt Zilara Cancun as your destination to spent your fist time at Cancun and on a All Inclusive package. We want to thank you for sharing your experience at our hotel in such a detailed way. We are thrilled to know that you enjoyed of the beautiful beach, your confortable room and the excellent... More 

Tyler, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We usually stay at the Royal in playa del Carmen, but decided to try this property that is quite similar. We were not disappointed. The "town" of playa del Carmen is nicer but the beach in cancun was awesome. The food and service at the Zilara was impeccable. As soon as you get there (or before) try to reserve the... More 

Helpful?
Thank pwupperm
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear pwupperm, Thank you for choosing to stay at Hyatt Zilara Cancun to spend your well deserved vacations, we are delighted to know that you enjoyed of our facilities and of the beautiful wide beach, with white sand and turquoise water, as well as the exquisite food and great Sky Gym. We hope that we will welcome you soon at... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Myself and two friends stayed at Hyatt Zilara for a week celebrating my birthday. All three of us had a superb time at Zilara. From the moment we arrived until our departure the staff we came into contact with and the standard of the hotel were a credit to the Hyatt brand name. Room was spotlessly clean. And kept that... More 

Helpful?
2 Thank Mickg66
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Mickg66, It has been a great pleasure for us to welcome you and your friends at Hyatt Zilara Cancun to celebrate a special occasion as you Birthday. We are delighted to know by you comments that you all had a marvelous experience, as you very much enjoyed of your stay since the moment of your arrival, your beautiful room,... More 

Wellington, Kansas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

There is no place better than this resort in Cancun!!!!!! Will be back!!!!!! Service was excellent, meals were wonderful & the drinks were some of the best I've ever had. The beach was perfect!! Make sure you request to stay on the Caribbean side & not the lagoon. The views are much better!!

Helpful?
1 Thank Traci S
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Traci S, Thank you for your recent visit and for sharing the highlights of your experience at Hyatt Zilara Cancún, we are glad that you had the chance to enjoy our resort on its totality, as the exquisite food, delicious beverages, beautiful beach and incredible views. Please visit us again we will be waiting to welcome you again and... More 

Charleston, West Virginia
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my third trip to Zilara. I love every minute of it. The staff is always so friendly. It feels like they really take the time to know everyone personally. We loved Milton, Evers, Eloisa, Guadalupe, Caesar, so many more. We were there for the 4th of July and I must say, the staff outdid theirself. They were setting... More 

Helpful?
2 Thank Kimberly L
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Kimberly, Thank you very much for your return visit, it is always a great pleasure to welcome you to Hyatt Zilara Cancun, your home at the Mexican Caribbean. We want to use this opportunity to thank you for all this time of loyalty to our hotel and staff, for us is a real pleasure to have guest like you... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Pool
  • Beachfront
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $344 - $957 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 On the Beach Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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