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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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3,942 Reviews from our TripAdvisor Community

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Showing 3,305: English reviews
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Having stayed at this resort before (when it was The Royale) bit concerned when a chain takes over - even if it is the Hyatt! But congrats! still the best on the coast! Service is excellent, helpful staff, rooms are beautiful, large ocean view suite, even the food had flavour (something which I don't normally find with some AI resorts!)... More 

Helpful?
1 Thank HappyBeach01
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear HappyBeach01 Thank you very much for your return visit, specially when you had your doubts, we are glad that Hyatt Zilara Cancun did not disappoint you. We are delighted to know from your positive comments that you were able to enjoy of our entire facilities, beautiful suite with a gorgeous ocean view, relaxing pool and beach cabanas, excellent food... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

we had such a great service from the concierge, Josuer Santos! he really gave us the best tips!! the gym is really nice too for people who like to train , dont forget to ask scheadule at the reception!

Helpful?
1 Thank maria b
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear maria b, Thank you very much for taking the time to share the comments of your great stay at Hyatt Zilara Cancun. We are delighted to know that you had a fantastic vacation time, while you enjoyed of our entire facilities, specially the Sky Gym, as well as the outstanding service of our associates as Josue. We will be... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Food is excellent and service is wonderful. Activities were a little boring in my opinion but plenty to choose from. We found ants in our room most mornings but nothing that was too bad. Overall rooms are great. Ocean view is amazing. Cost is high but you get what you pay for.

Helpful?
2 Thank Eleanor S
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Eleanor S, It has been a great pleasure to welcome you to Hyatt Zilara Cancun, we appreciate the time you took to share the comments of your experience while staying with us. It is great to come to know that you were able to enjoy of o a pleasant stay, beautiful rooms with an incredible view of the blue... More 

Marlboro, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Loved the hotel. We went with 6 couples and we felt that they weren't able to accommodate a large crowd. We weren't a fan of the food at all. Also not a lot of places to choose from. Advised manager there that they need to work on that and he agreed.

Helpful?
2 Thank prago82
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear prago82, Thank you very much for sharing the comments of your recent experience staying at Hyatt Zilara Cancun, it has been a pleasure to welcome you. It is a delight to know that you loved the facilities and we have received your comments and valuable suggestions about the food variety and quality, rest asure that we will be working... More 

Novato, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This review is going to start out kind of unusual. We booked a stay at the Fiesta Americana Villas hotel in Cancun through our Hilton Grand Vacations timeshare. We are celebrating our 30th anniversary this week, and we were looking for something special. No disrespect to the Fiesta Americana, but that was NOT what we were looking for. We were... More 

Helpful?
4 Thank KaptainKrisis
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear KaptainKrisis, It has been a pleasure to welcome you at Hyatt Zilara Cancun, we are glad that you decided to stay with us to celebrate your Anniversary and we want to thank you for sharing the detailed comments of your whole experience. We are delighted to know that you had a pleasant stay since the moment of your arrival,... More 

Rocky Hill, Connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We just got back from Zilara, Saturday. Ligia, Guadalupe, Eloisa, Felipe, Kevin, Arturo and all the other staff members do everything in their power to make your visit perfect! They remember us from year to year. The housekeeping staff are the BEST! Have to do a shout out for Albert, the hotel concierge. Love everyone, and everything about Zilara! Can't... More 

Helpful?
4 Thank JillWaltG
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear JillWaltG, Thank you very much for taking the time to share the comments of your great latest experience at Hyatt Zilara Cancun, it has been a pleasure to welcome you back. We are delighted to read that you had a pleasurable stay, enjoying of our entire facilities and most of all, of the outstanding and attentive service provided by... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Absolutely loved Cancun and I believe the Hyatt Zilara was a huge reason for that. Such a welcoming luxurious place with staff who take care of you 24/7. Beautiful hotel with amazing facilities, always clean and a troop of hard workers ensuring the hotel was tip top at all times. Our room was stunning with a view to match, spa... More 

Helpful?
3 Thank Tracy S
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Tracy S, Thank you very much for choosing Hyatt Zilara Cancun to come and enjoy of such a special occasion as your Honeymoon. We take this opportunity to congratulate you on your marriage, wishing you many years of love and happiness. We are delighted to know that you very much enjoyed of your pleasant stay at our entire facilities,... More 

Raymore, Missouri
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I took a much needed trip to Cancun, Mexico. The food choices where very good and the entertainment was excellent. We were pleased to see how nice our beach was compared to other hotels on the strip. Overall it was a very nice stay and one we'd easily do again!!

Helpful?
2 Thank Brent H
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Brent H, Thank you very much for choosing Hyatt Zilara Cancun as your place to spend your well deserve vacation time in Cancún. It has been a pleasure to welcome you to stay with us. We are thrilled to know that you had a pleasant stay as you very much enjoyed of our entire facilities, gorgeous beach, excellent food... More 

Griffin, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Service was impeccable from the moment we got out of our private drop off until we said our sad goodbyes. The 6th floor corner room offered amazing views and a wrap around balcony so we could see the bay as well. The little extras like turn down service, the neat towel pets and the cake with sparkling wine and the... More 

Helpful?
1 Thank James Y
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear James Y, Thank you very much for choosing Hyatt Zilara Resort to come and celebrate such a special occasion as your Anniversary, it has been a delight to welcome you and we congratulate you for your years of marriage, wishing you the best for the years to come. We are thrilled to know that you enjoyed since the moment... More 

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Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $349 - $834 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Luxury Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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