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Hyatt Zilara Cancun

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Traveler (5721)
Room & Suite (1279)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“maria marie”(433 reviews)
“chef's plate”(283 reviews)
“spice restaurant”(141 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Reviews (6,550)
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5,492 results
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4,280
813
251
79
69
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All reviewsmaria mariechef's platespice restaurantswim up suitehour loungehector zepedaasiana restaurantromance conciergefoam partylobby barbeach cabanahammock on the balconyour honeymoonocean frontcorner suiteturn down servicepresidential suite
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1 - 5 of 5,492 reviews
Reviewed today

This resort exceeded our expectations. The exceptional and sincere service by all staff made us feel special in every way. The rooms were amazing and the bed was the most comfortable I have had at a hotel. The ocean views rocked!

Review collected in partnership with Hyatt Hotels
Thank Deb G
Hotel's Favorite
Reviewed August 16, 2017

This was our 4th time in Cancun overall and 2nd time at Hyatt Zilara. It is quite simply a magnificent hotel, this is down to many things but most importantly the biggest reason being the staff. They are phenomenal throughout the entire place, so friendly...More

39  Thank BryanK33
Response from Alfonso J, General Manager at Hyatt Zilara CancunResponded August 17, 2017

Dear Bryan, It has been a great pleasure to have the opportunity to welcome you back, for the 2nd time to enjoy of your valuable vacation time, with us at Hyatt Zilara Cancún. We are very glad to know that you decided to come back...More

Reviewed yesterday

I cannot emphasize how much I absolutely loved this place, The room, the restaurants, the pools, the cabanas, and the private beach all make it absolutely worth it. My wife and I could not have asked for a better hotel for our "babymoon" and anniversary....More

Thank Johnny Z
Reviewed 2 days ago

As you probably know, the Zilara is the adult-only all-inclusive Hyatt resort. We used hotel points for 3 nights & reserved a king suite. Our suite was HUGE -- an ocean view balcony with 2 chairs & a hammock, a bedroom/sitting room with Jacuzzi tub,...More

Thank FrugalMother
Reviewed 2 days ago

This is one of the best places you can stay, I have only one complaint about this hotel and it is very minor. The Good: 1. The price is comparable to other all inclusive adult only resorts in the area. 2. The service is second...More

Review collected in partnership with Hyatt Hotels
1  Thank luisd1990
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded yesterday

Dear Luis, Thank you very much for taking the time to share the comments of your experience, while staying with us at Hyatt Zilara Cancun. It has been a pleasure to have you as our guest. It is very thoughtful of you to enumerate all...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Spa
Hot Tub
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
$331 - $705 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
$331 - $705 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#18 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveler (5721)
Room & Suite (1279)
Pool & Beach (884)
Dining (576)
Amenities (93)
Family and Play Areas (33)
Business Center & Event Rooms (17)
Questions & Answers
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pdmifilrx
Hola, For those of you who have been to this resort in February, what is the weather generally like? My husband and I usually travel here in May but decided to try February this year instead and found it to be quite cool. We did, however, have an extremely windy week while we were there which likely made it feel cooler than it actually was. The pools were freezing and as such, we only went in once or twice for a quick dip. We also had to wear our sweaters when dining at Pelicanos and ate quite quickly as it was fairly cool with the wind. If the pools were heated like they said, it certainly did NOT feel like that! We usually spend the whole day in the pool when on vacation but not this time!!! Way too cold...... We spoke to some people who said they return to this resort every year in February and that the extreme wind we were experiencing that week was not the norm.....any thoughts on this from people who have specifically stayed here in February? We are considering returning again in February next year, but if people say that is generally what it's like, then we may reconsider and try a different place, further south. Thanks for your help! Susan Jang
May 25, 2018|
Answer
Response from Sharon G |
hi we are on vacation right now in may,the weather at the moment is high winds torrential pour downs and really not good, we came here in April 2 years ago and the weather was absolutely fantastic, maybe it's mother nature... More
0
Votes
CupcakeBakerGrl
May 23, 2018|
AnswerShow all 2 answers
Response from ellenwer | Reviewed this property |
There were shampoo and conditioner, shower gel, moisturizer, bars of soap, mouthwash
1
Vote
Room Tips
"Go for a beach front, corner room - on a high floor"
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"Get to know and speak to the staff they are all wonderful people."
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"Go for the swim up suite!!!"
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"Corner suites are large, roomy and the views are amazing! We were on the 4th floor."
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