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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#18 of 257 hotels in Cancun
2021 Travelers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Room & Suite (1,600)1,600
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
VIP room facilities
Laptop safe
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
Hotel links
Special Offer:Book Direct for the Lowest Rates


Full view
88Good for walkers
Grade: 88 out of 100
38Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
9677Reviews1578Q+A100Room tips
Traveler rating
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Popular mentions
Keith B wrote a review Yesterday
Philadelphia, United States3 contributions2 helpful votes
Overall we had a very enjoyable stay. The food and service was very good. They have a great staff that are extremely enthusiastic. The hotel is very clean and the beach was in great shape. We’ve stayed at this location numerous times, but we must not have been here on a Friday when they have a pool party. There’s extremely loud techno music and 50-60 people jumping around in the pool. Not the smartest thing during COVID. This was strange because overall I think the hotel did a great job in regards to COVID. We were trying to eat lunch and couldn’t hear each other or the waiter. The other problem is they have changed the lounge chairs and cabanas at the beach. There were not enough available so you basically had to get up early to grab one. They were also very close together. Meanwhile there were numerous cabanas sitting empty that were supposedly reserved. In the past the cabanas at the north end of the hotel were available to all. This was a great spot that’s a bit quieter. We will return but will be sure not to be there on a Friday.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Sleep Quality
Shadelanz wrote a review Yesterday
1 contribution
Hyatt Zilara provides all the resources and amenities you need to have a wonderful stay in Cancun without stepping outside the hotel! There was free tasteful meals and drinks, and lots of activities and amenities.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Sleep Quality
DianneB wrote a review Yesterday
2 contributions3 helpful votes
This is absolutely my favorite resort! It is beautiful, the staff are amazing, the food is great, and ... the beach is awesome! My hubby and I were there for a full, fabulous week of total relaxation and pampering. This is my sixth time at the Zilara and every time I'm amazed at all of the details that are seen to that make our stay so enjoyable! Shout out to Ivan, David, Fernanda, Isai, Reyenes, Adrian, Victor, Jose, Eloisa and everyone else who treated us like royalty. I'm happy to say that I'll see everyone again in July!
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Date of stay: April 2021
Sleep Quality
Room Tip: All of the rooms we've stayed in have fabulous oceanfront views.
See more room tips
Dorisa wrote a review May 12
New York City, New York2 contributions
This is one of my best vacations. Abel and Ricardiyin Spice Restaurant, Abramael, Ivan, David, Adam and Adrian at beach and poolside were awesome. Nightly shows. Plus The resort definitely practiced social distancing and was cleaned throughout the day and night.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Sleep Quality
Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded yesterday
Dear GrandTour03729573240 Thank you very much for taking time to share with us your kind comments regarding your recent visit to Hyatt Zilara Cancun. I am glad to know you enjoyed your stay and that you felt safe in our property thanks to our safety and hygiene measures. It is very rewarding to know that our staff created a memorable stay for you. Please know that Hyatt Zilara will always welcome you with great pleasure and we really hope to welcome back! Best regards, Adriana García Assistant to the General Manager
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shantrellredd wrote a review May 12
Dallas, Texas1 contribution
We enjoyed this hotel so much...its centrally located and had just the right amount of Crunk and calmness...the pool party was so fun...the food was good and the drinks were made to perfecrion...I would definitely recommend already rebooked for my husband's 40th!!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Sleep Quality
Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded yesterday
Dear shantrellredd, Allow me to express my sincere appreciation for the wonderful review you have shared concerning your stay at Hyatt Zilara Cancun. I am glad to know that your overall experience was enjoyable! We are looking forward to welcoming you back to Hyatt Zilara Cancun, Regards, Adriana García Assistant to the General Manager
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$285 - $588 (Based on Average Rates for a Standard Room)
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The Royal
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.1 miles), Forum Beach Cancun (0.1 miles), and AMMA Club (0.2 miles).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Zilara Cancun have an airport shuttle?
Yes, Hyatt Zilara Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.5 miles) and Scorpion’s Temple (0.7 miles).