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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
48 people are viewing this hotel
Hotel direct offer!Package deal
Expedia.com
$680
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Free cancellation until 02/06/22
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$680
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Free cancellation until 02/07/22
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Etrip
$431
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Official Site$600
Priceline$680
Hotels.com$680
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal

Location

Full view
89Good for walkers
Grade: 89 out of 100
37Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
10621Reviews1625Q+A100Room tips
Traveler rating
  • 8,341
  • 1,431
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  • 192
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Popular mentions
Blk3girl wrote a review Yesterday
Toronto, Canada1 contribution
Like the fact that every room in this hotel are ocean front. After all, what’s the point of going to a beach vacation if you can’t see the beach? Food was surprisingly good for an all inclusive. Didn’t have a bad meal. The hotel was not fully booked, but pool side lounge chairs were very hard to snag. Can’t imagine what it would be like at full capacity. Need more lounge chairs, less Bali beds. All things considered, a great experience
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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montgomery3678 wrote a review Jun 2021
Lenexa, Kansas15 contributions6 helpful votes
+1
Hotel's Favorite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Traveled as a couple
6 Helpful votes
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded Jun 11, 2021
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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lisaoZ1732RB wrote a review Yesterday
Moorhead, Minnesota2 contributions
Very clean rooms and really nice to have an infinity pool with the ocean view. Wonderful accommodations for any type of dining experience you would like. Ocean literally steps from our room. Our concierge Ana was fantastic, open communication and always there to get what we needed.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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erickwcs wrote a review Yesterday
Curitiba, PR406 contributions68 helpful votes
+1
We stayed for almost 1 week in this hotel and I have nothing to complain. Whole staff was very polite and friendly, concierge was always very helpful. Food was never a problem, there was always an option for all taste. But to be fair I didn't try all restaurants inside, only 3 of them. Gym is perfect. No complains here. Pool and beach is amazing and they were never crowded. Our room was very clean and big. My only complain here is our pillows which were very small (it fits a head...literally). Besides that, it was a very good stay and I would love to be back there soon.
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Date of stay: January 2022
Rooms
Cleanliness
Service
Room Tip: Higher suites if you don't want to hear the night shows
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Lovy wrote a review Jan 16
1 contribution
Our stay here at the Hyatt Zilara was super COVID friendly and very clean which put us at a peace of mind. The food, and the drinks were so amazing. We especially loved the pool parties. A special thank you to Reyes, and so many other employees at the resort for being so amazing, and always checking up on us. We will definitely be back again!!
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from ADRIANA GARCIA, Otro at Hyatt Zilara Cancun
Responded yesterday
Dear Lovy, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate the kind compliments for Reyes, be sure we will share them with him. We cannot wait to welcome you back! Warm regards. Adriana García Assistant to the General Manager
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PRICE RANGE
$285 - $588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal in cancun hotel cancun, the royal hotel cancun, royal hotel cancun, royal cancun resort
FORMERLY KNOWN AS
The Royal
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
310
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.1 miles), Forum Beach Cancun (0.1 miles), and AMMA Club (0.2 miles).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Limoncello.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Zilara Cancun have airport transportation?
Yes, Hyatt Zilara Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.4 miles) and Scorpion’s Temple (0.7 miles).