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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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4,167 Reviews from our TripAdvisor Community

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Showing 3,488: English reviews
Dallas, Texas
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Where do I begin... This place is incredible! The whole entire trip was memorable from the time we checked in to the time we checked out. The staff at the resort were very friendly, welcoming and accommodating and we were treated like royalty the entire time! The guests were great too, we met some amazing people and made friends for... More 

Helpful?
Thank Cocochanellie
Level Contributor
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Absolutely loved this hotel it's pristine its definitely the best we have ever stayed in everything about it was excellent the location, food, rooms and entertainment but the staff are what makes this stand out from the rest they go over and above to help everyone enjoy their stay especially frankie, guadaluipe, in lobby bar and the pool/bar staff they... More 

Helpful?
Thank Deborah C
New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I stayed at the Hyatt Zilara from 09/19/2016 to 09/23/2016. It was a romantic getaway. First, the hotel is beautiful and the staff is super nice. From the front desk all the way to the cleaning staff, everyone was welcoming, kind, and helpful. This hotel has all the rooms facing the ocean so there's not one "bad... More 

Helpful?
5 Thank LoSimKnows
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear LoSimKnows, First and foremost, thank you very much for dedicating moments from your valuable time to write and share your honest review about your recent experience staying at Hyatt Zilara Cancun, as this is of a vital importance for us to acknowledge our areas of improvement and to trace the specific strategies to our constant improvement. Be sure that... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I have been here 6 days so far...worse air conditioning system. It's hot in all of the rooms does not go below 80 degrees.. had dinner reservations at the Asian restaurant tonight had to walk out its 90 degrees there

Helpful?
3 Thank Larry T
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Larry T, First of all, thank you very much for deciding to come and spend your well deserved vacation to Hyatt Zilara Cancún, it has been a great delight to be able to welcome you to stay with us. Regarding to your comments, we understand your feelings about the situation with the AC systems not functioning as you expected,... More 

Thornaby on Tees, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just got back from a two week stay, almost cried to come home. It's pure luxury and the best hotel we've ever stayed at! Food is excellent particularly the sushi in asiana (addicted and my boyfriend thought he hated sushi before this). The rooms are even better than they look on the website, huge shower with 7 jets! The best... More 

Helpful?
Thank hayley l
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear hayley l, Thank you for sharing your comments about your recent experience staying at Hyatt Zilara Cancun, it has been a delight to have the chance to welcome you and your boyfriend. We are glad to know that you very much enjoyed of our facilities on its totality, as your beautiful and comfortable room with your own jacuzzi, the... More 

Buford, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Shows need more variety rather than just a dance show every night. But enjoyed the resort and the staff. Good food although it isn't served at the pool. Just in the pool restaurant. Be nice if they cleaned up the algae along the beach in the mornings.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Norman G
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Norma G, It has been a great pleasure to have the chance to welcome you to stay with us at Hyatt Zilara Cancun during your recent and well deserved vacation time. Thank you very much for sharing the comments of your experience, as we can know how much you enjoyed of our facilities and services, be sure that your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We went Sept 22-26 and fell in love with this place! We will definitely stay here every single time we come back to Cancun no questions asked. We upgraded our room to the swim up suite and the reviews are all true. The room is amazing, hot tub, premium stalked fridge a personal cabana at the beach and even a... More 

Helpful?
1 Thank Jon O
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Jon O, First of all, we want to than you for choosing Hyatt Zilara Cancun to be the place to spend your vacations in family, celebrating special occasions as your Anniversary and Birthday. We are delighted to know that you were able to have a pleasant stay, from the moment of your arrival enjoying or our entire facilities, beautiful... More 

State of Sao Paulo
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

From far, this is the best Cancun Hotel! It's like living in paradise, impossible to describe. The beach of this hotel is the best portion of the Zona Hoteleira, the restaurants are the best, the service is the best of Cancun. Such amazing exeprience. Don't die before coming here! There are only 2 phases of your life that you don't... More 

Helpful?
Thank Diney B
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Diney B, First of all, thank you very much or sharing this fantastic review about your recent experience at Hyatt Zilara Cancun, it has been a pleasure to welcome you to stay with us and to become a part of our extended family from now on. There is no better satisfaction for all the members of our staff, that... More 

Nottinghamshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hyatt zilara is a special place to stay, everyone is respectful, it is clean , the food is magnificent , so relaxing we was treated like royalty , I can't recommend this place enough,don't think book!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank 828alisaw
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear 828alisaw, It has been a delight to have the opportunity to welcome you to stay wit us at Hyatt Zilara Cancun and we want to thank your for taking the time to share the comments of your fantastic experience. There is nothing more rewarding for our entire staff, that knowing that your expectations were meet, as you very much... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $412 - $834 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Hotwire, BookIt.com, Expedia, Booking.com, Orbitz, Hotels.com, Odigeo, Hyatt Hotels Corporation and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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