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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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4,698 Reviews from our TripAdvisor Community

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Showing 3,923: English reviews
Kansas City, Missouri
Reviewed yesterday NEWvia mobile

The resort and staff are friendly and truly want to give you gracious service. It's not your regular Cancun resort, but rather a warmer and more upscale travel experience. Be prepared to get up and out early, as the lounge chairs are very limited and there are early risers that stake their best position prior to the sunrise. The cabana...

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3Thank Ramboze
Reviewed yesterday NEWvia mobile

Really love this place, everything was top notch! Staff very friendly & helpful. Superior standard of cleanliness. Delicious food. Perfect location. I can't say enough about this hotel. The staff are also to be commended..... professional yet human. Awesome facility! It may be a little extra but it's worth it!!

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2Thank HerDudeness
Reviewed yesterday NEW

I never tried all-inclusive resorts before, After reading all the reviews, I know this is gonna be amazing!!We arrived around 2:30pm on MLK weekend, the lady at the front door confirmed my last name and guided us to a private check in area due to my Platinum status with Hyatt. Eddie Chan was super friendly and introduced all the details...

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2Thank Jason521
Reviewed 2 days ago NEWvia mobile

The Hyatt Zilara Cancun is my favorite overall resort in Cancun! I've stayed at Secrets the Vine, Live Aqua, Fiesta Americana Coral Beach, Riu Palace, JW Marriott, Excellence Riviera Maya, and Villa Rolandi (Zoetry) in Isla Mujeres. The service(the employees), layout and facilities of the resort, and the food make the Zilara my favorite! It never felt crowded even though...

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6Thank Tammy B
Albuquerque, United States
Reviewed 2 days ago NEW

Resort was very relaxing. Can get a little rowdy at night and the noise can be an issue if you go to bed early at lot as we did. We had a swim out room on the first floor and the entertainment lobby is right outside our door. Swimup pool was not warm or well serviced. But overall, we really...

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3Thank Ryan M
Chicago, Illinois
Reviewed 3 days ago NEW

We have now had 2 fabulous yearly stays. The rooms are tranquil and service top notch. Would not consider another resort as this has everything you would need. Plan to return next January. We enjoy the holidays with family and then off to our piece of paradise to just relax! Highly recommend.

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3Thank Glomgirl
New York City, New York
Reviewed 3 days ago NEW

Well done Hyatt Zilara. Staff was friendly and professional. Property was immaculate. Food choices were very good. Room was comfortable. Would highly recommend this property to anyone seeking a getaway in Cancun.

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2Thank Z7597CM
colorado
Reviewed 3 days ago NEW

We first visited the Hyatt Zilara Cancun in June of 2016. We loved it so much we booked 3 rooms and brought 3 additional family members. I wish I could say all went smoothly but after a great pick up at the Airport complete with cool towels and bottled water we had a horrible check in! I could not believe...

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5Thank beatle15
Overland Park, Kansas
Reviewed 3 days ago NEW

This hotel was everything we expected. Staff is awesome and very friendly. Every room has an incredible gulf view. Enjoyed the adult only resort and met people from all over the world. Will return another day!

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3Thank Peter Z
Williamsburg
Reviewed 3 days ago NEW

The Hyatt Zilara highlights the beauty of Cancun with wide, white, sandy beaches and service that is warm, friendly and outstanding in every way, even on the beach. The rooms are large with wonderfully comfy beds with your choice of pillows. Everything you will need they offer: snacks, drinks of all kinds in the rooms, balconies overlooking the ocean, hot...

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1Thank Helen S
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $383 - $844 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hyatt Hotels Corporation, TripOnline SA, Hotels.com and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 On the Beach Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Top resorts Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Zilara Cancun staff and other travelers.
815 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ground level rooms on east side of hotel are awful.....not even connected to the main hotel.”
 of 5 bubbles beatle15, 3 days ago | Read review
“We were on the 5th floor and loved it.”
 of 5 bubbles 791helens, 3 days ago | Read review
“The higher the floor the better, the views are spectacular from every room. Best view we have ever had at an all inclusive.”
 of 5 bubbles E3196VAtomm, 3 days ago | Read review
“It seemed like all the rooms had an ocean view and balcony. Our room had a jacuzzi in it as well. Not sure if all the rooms come with that.”
  • View outside our balcony in the morning. You can set up a hammock on the balcony too.
 of 5 bubbles 507sanah, 4 days ago | Read review
“I stayed on the second floor and that helped me avoid ever waiting for an elevator.”
 of 5 bubbles 21RoadWarrior12, 5 days ago | Read review
5 of 5
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