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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
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4,510 Reviews from our TripAdvisor Community

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Showing 3,769: English reviews
Bozeman, Montana
Reviewed yesterday NEW

Our second year here, again to celebrate a birthday, and we love it. Rose petals on the bed when we arrived and balloons all over the suite, a bottle of wine and one of champagne and a piece of cake. As always, service was superb, and staff in restaurants and housekeeping happy and pleasant. Wonderfully comfortable resort with several restaurants,...

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Helpful?
Thank MThiker_12
Chicago, Illinois
Reviewed yesterday NEW

My wife, family and friends stayed at the property the week after Thanksgiving, it was truly amazing. The food was great (they accommodated a few food allergies), the drinks were spot on and the property was extremely well kept. It was mentioned the property was over 95% occupied but it never felt remotely full. We stayed at Zillara in Jamaica...

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Thank Bryan k
Springfield - Delaware County, Pennsylvania
Reviewed yesterday NEW

We stayed at the Zilara for 4 nights to celebrate my boyfriend's 50th birthday. Let me start by saying I travel a lot for work and can be picky. We were greeted at the entrance and escorted to the Romance Concierge. This was our first time at a Hyatt so we weren't sure why this was happening, but it was...

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Helpful?
Thank springygal
Surrey, Canada
Reviewed 2 days ago NEW

my wife and I stayed for three nights. We thought the rooms, amenities and beach were great. The only disappointment was the food. We have stayed at 5 stars from Riu, Barcelo, and iberostar and found the food far superior. The Spice Buffet was very underwhelming. We did enjoy both lunch and breakfast at Pelicanos and the staff, especially Jorge...

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Helpful?
1Thank Troberts98
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Troberts98, Thank you very much for your recent visit to Hyatt Zilara Cancun, it has been a pleasure to have the chance to host you. We are delighted to know that you very much enjoyed of our entire facilities, your beautiful room with gorgeous views and great amenities, as well as the excellent service provided by our whole staff....

Santa Ana, California
Reviewed 2 days ago NEWvia mobile

My wife and I stayed here the week before thanksgiving. This place is awesome and we will be back. The food is great, the drinks keep coming, the swim up bar is nice, the 24 hour room is fun, but the best part of this hotel is the staff. From day one until they day we left we were treated...

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Helpful?
Thank Chita1999
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Chita1999, It has been an enormous pleasure to have the chance to welcome you to stay with us at Hyatt Zilara Cancún and experience the Evolution of the All Inclusive at Hyatt Hotels. We are truly delighted of knowing that you were able to fully enjoy of your wonderful week at Paradise, experiencing the happiness of being on beautiful...

Clayton, United States
Reviewed 2 days ago NEW

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Thank 70rashedah
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dallas, Texas
Reviewed 2 days ago NEW

My husband and i stayed at the Hyatt Zilara in cancun for a birthday celebration for 4 day 3 nights and i honstley have to say this is one of the best resorts we have stayed in.They treat you like royalty.One of the most impressive character that they display is the way the acknowledge each and every person which is...

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Thank dsepeda1967
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear dsepeda1967, Thank your for your recent visit to Hyatt Zilara Cancun, it has been a great pleasure to be able to welcome you to stay with us to celebrate your Birthday. We are delighted to come to know by your positive comments, that you very much enjoyed of our entire beautiful facilities, your room, pool area, delicious food and...

Lincoln Nebraska
Reviewed 2 days ago NEW

These is only one resort in Cancun and that is the Hyatt Zilara. The resort is flawless. This was our 5th visit and each time they amaze us ever more with their customer service and quality. They secret is their staff. They have the best in Cancun. They all deeply care about you being their guest and making sure everything...

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Helpful?
Thank Huskerpair
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Huskerpair, First and foremost, let me start by thanking you, for all this years of loyalty with our resort, Hyatt Zilara Cancun, we are truly delighted to know that even when you have many other options to visit in Cancún, you have decided to keep enjoying of your vacation time with us. There is not better satisfaction than learning...

Fort Worth, United States
Reviewed 2 days ago NEW

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Thank matthewbarretf
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Saint Joseph, United States
Reviewed 3 days ago NEW

8 of our family members stayed at Hyatt Zilara this past week. The food and beverages offered are amazing, as is the staff that works there. Angie at the pool, Aturo at Spice, Jhonnie at Asiana and Ines in housekeeping were some of our personal favorites. The only thing I would ask them to change is to not allow guests...

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Helpful?
Thank 34billyc
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear 34billyc, It was a great pleasure to host you at Hyatt Zilara Cancun for your well-deserved vacation and we thank you for sharing your beautiful experience with us and all other TA reviewers. We are thrilled to know you very much enjoyed your relaxing stay with your family, with luxurious suites, delicious dining and fun entertainment. Thank you very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $406 - $875 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Odigeo, Hotels.com, Hyatt Hotels Corporation and Jetsetter so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Luxury Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 On the Beach Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Zilara Cancun staff and other travelers.
772 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are great, try for a room in the teens or low twenties and you're right in the middle of the place. But really, all are good.”
 of 5 bubbles MThiker_12, yesterday | Read review
“Corner suites are gorgeous, all rooms have ocean front but ocean views are nicer.”
 of 5 bubbles Btravels2013, yesterday | Read review
“If you want a quiet room, stay near the spa”
 of 5 bubbles springygal, yesterday | Read review
“Best ocean view and cleanliness .Comfortable beds.Fast room service.Excellent food”
 of 5 bubbles dsepeda1967, 2 days ago | Read review
“Request a room at either end of the resort so you are not over the restaurants/entertainment/bars.”
 of 5 bubbles coralrose371, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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