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Hyatt Zilara Cancun

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Traveler (6250)
360
Panoramas (26)
Traveler (6250)
360
Panoramas (26)
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About
Location
Cleanliness
Service
Value
Travelers' Choice 2018 Winner
Certificate of Excellence
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Room Service
Fitness Center with Gym / Workout Room
Pool
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Hot Tub
Wheelchair access
Bar/Lounge
Airport Transportation
Public Wifi
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Adult pool
Outdoor pool
Breakfast Available
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Room features
Non-Smoking Rooms
Suites
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Great View
Romantic
HOTEL CLASS
Hotel links
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Special Offer:Save Up to 50% + $200 RC
Location
Full view
Reviews (7,145)
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5,965 results
Traveler rating
4,636
875
284
92
78
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LanguageEnglish
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4,636
875
284
92
78
Show reviews that mention
All reviews maria marie chef's plate spice restaurant swim up suite hour lounge foam party asiana restaurant lobby bar beach cabana our honeymoon ocean front turn down service all inclusive resort presidential suite the entire staff couples massage nightly entertainment
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1 - 5 of 5,965 reviews
Reviewed today

We spent 5 days at this property the week of Thanksgiving. The staff are all very friendly and the layout of the resort is well done. The pool and beach areas had plenty of space. We only ate at Spice, Pelicanos and Asiana which were...More

Date of stay: November 2018
Thank SailingJon
Hotel's Favorite
Reviewed August 22, 2018 via mobile

We had such a great trip last year, that we returned again this year. Another fabulous vacation! The employees of this property will bend over backwards for you. If there is something you are not happy about...ask for a manager. They will make it right....More

Date of stay: August 2018
8  Thank DeeCarduner
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded August 23, 2018

Dear DeeCarduner, Thank you very much for deciding to return with your whole family, to enjoy of your well deserved vacation time, with us at Hyatt Zilara Cancun. We absolutely love your candid review about your two years experiences coming to stay with us. We...More

Reviewed yesterday

Went from Dec 2-9 and stayed in a swim up suite which was great. A/C was perfect and pool water was too warm a couple days then was fine the rest of the time. Poolside drink service was excellent as well as at all restaurants....More

Date of stay: December 2018
1  Thank bobsM1387BH
Reviewed yesterday

This was a much needed getaway from the stresses of our daily lives. The resort allowed us to simply do... no planning, no stress, no issues...it was exactly what we needed to allow us to relax and let the staff, the pool, and the ocean...More

Review collected in partnership with Hyatt Hotels
Date of stay: December 2018
Thank Adventure07333471602
Reviewed yesterday via mobile

Food dropped to mediocre. Pelicano’s at night was horrible. Ordered steak that looked like it had been boiled. Veggies almost nonexistent - 1 carrot and a piece of broccoli. When I asked for more they provided a huge plate of plain broccoli and Cauliflower. The...More

Date of stay: December 2018
Thank Crazycanucks566
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Questions & Answers
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C B
December 9, 2018|
Answer
Response from 123alfonsoj | Property representative |
Dear C B, As per now, we do not have any planned work to be done on that month. The works being done now, are coming to its end, so we hope not to have any major work for Febraury. Best Regards.
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TMandy1101
December 8, 2018|
AnswerShow all 3 answers
Response from 123alfonsoj | Property representative |
Dear TMandy1101, Thank you for sending your questions with your concerns about the Dolphins. At Hyatt Zilara Cancun, we do not have any facilities for this purpose. We are an Adults Only resort, so we do not have any... More
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charlietroy
December 6, 2018|
Answer
Response from 123alfonsoj | Property representative |
Dear charlietroy, Thank you for contacting us with your questions. There best option to check availability will be to contact reservations area directly as they are the ones with access to see the whole occupancy of the... More
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Room Tips
"Book Room Service and Attend all of the Restuarants at least once! Book Teppanyaki early as reservations..."
emwilliams628
6 days ago
Read review
"Great food, service, view, and overall trip"
shelyboyd
1 week ago
Read review
"all rooms have great views the higher up the better we were in 510 perfect!!!"
mermaid1951
1 week ago
Read review
"all rooms have Ocean views and balconys swim up suites on the ground floor"
3rdxsacharm
1 week ago
Read review
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PRICE RANGE
$386 - $970 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal in cancun hotel cancunthe royal hotel cancunroyal hotel cancunroyal cancun resort
FORMERLY KNOWN AS
The Royal
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
307
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