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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 272 hotels in Cancun
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.5
2022 Travelers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
Spanish
Hotel links
Special Offer:Book Direct for Lowest Rates & Exclusive Benefits!

Location

Full view
88Good for walkers
Grade: 88 out of 100
35Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
11657Reviews1664Q+A100Room tips
Traveler rating
  • 9,256
  • 1,497
  • 506
  • 196
  • 203
Traveler safety
Time of year
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Popular mentions
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Most Recent
Mila H wrote a review Yesterday
1 contribution
We stayed at the Hyatt for 5 nights. It was one of my most unforgettable holidays ever. The staff made the stay unforgettable. Everyone is genuinely so accomdating. Not to mention, the food was incredible, the activities and events were spectacular, and the facilities were clean and well maintained.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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montgomery3678 wrote a review Jun 2021
Lenexa, Kansas17 contributions12 helpful votes
+1
Hotel's Favorite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded Jun 11, 2021
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gladis E wrote a review Oct 1
Lovettsville, Virginia2 contributions
I’ve been to this resort before but this time around they has so many activities and parties to partake in. Charli and the activities crew was awesome. Even on a rainy day they made the pool party absolutely awesome. Sergio was a comedic blast, the young lady was dancing her butt off even with crazy winds. My adult kids had a blast and I loved that all the staff was friendly. The food was delicious and I know the kids want to go back. We didn’t need to leave the resort to have fun.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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William T wrote a review Oct 1
1 contribution1 helpful vote
This was my second time staying at the Hyatt Zilara and once again it did not disappoint. Beautiful beach and pool,great food and a friendly and attentive staff. Enrique in the coffee house and Luis in Spice were great and especially Janett working the lobby bar area, she was the best ! Janett always surprised me with new and different drinks, and with that wonderful smile and personality it was a perfect way to end my evening ! Bill T.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Alejandro M wrote a review Oct 1
California1 contribution1 helpful vote
Overall Hyat Zilara Cancun exceed my expectations, the food was amazing, the cleanliness and service of all staff was phenomenal. I will definitely be recommending this place and will be booking again. Location was also spot on and only a 15 min walk to all clubs, restaurants, and bars. Among all the hotels in Cancun, I would choose this one thousands of times. special mention for our pool butlers (Alonso, Daniel & Ivan) thanks for making us feel at home. Till nxt year!!
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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REVA H wrote a review Sep 2022
Coral Gables, Florida3 contributions
This was our 3rd time visiting this resort and every time we come back there is always something better than before! My hubby and I love it here.We’ve been to other all inclusive…Adult only resorts but this is one of our favorite get away vacay resorts💜
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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todd c wrote a review Sep 2022
Cancun, Mexico2 contributions
Hyatt Zilara Cancun Cancun Great vacation good food good drinks and bar great gym and lessons 862483716 非常棒的體驗 健身房的團隊每天提供高品質的教學課程 Sergio Pepe Diana非常專業友善。 餐廳非常好吃 酒吧員工非常專業還有開設品酒跟牛排課程 海灘超美絕景隨便拍都漂亮 海邊還有可愛的小海龜和海蚱蜢 吃吃喝喝睡睡玩玩輕鬆行程
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cowan31 wrote a review Sep 2022
Lebanon, Tennessee1 contribution
It was all about details and service, and Hyatt Zilara Cancun was top notch in both departments! This was our first time, and we’re already looking forward to going back next year. We highly recommend this place to any and everybody!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tfkc1985 wrote a review Sep 2022
Charleston, South Carolina3 contributions2 helpful votes
We enjoyed sharing our birthdays and anniversary memories at Hyatt Zilara Cancun in Sep 2022. The staff are caring, and the hotel provides lots of activities during the day at the pool and evening with amazing shows.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hanna Kim wrote a review Sep 2022
2 contributions
I went to the Hyatt Zilara Cancun with my best friend and had a wonderful experience. The beach area was kept super clean and the cabanas were a good price to rent. The foam pool party on Friday was a lot of fun. The hotel room was very clean and the staff members were all very nice
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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PRICE RANGE
$527 - $673 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal in cancun hotel cancun, the royal hotel cancun, royal hotel cancun, royal cancun resort
FORMERLY KNOWN AS
The Royal
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
310
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.1 miles), AMMA Club (0.2 miles), and Forum Beach Cancun (0.1 miles).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Limoncello, and Maria Marie Restaurant.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Zilara Cancun have airport transportation?
Yes, Hyatt Zilara Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.4 miles) and Scorpion’s Temple (0.7 miles).