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Great Parnassus Family Resort

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Great Parnassus Family Resort
Great Parnassus Family Resort
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4,727 Reviews from our TripAdvisor Community

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Showing 3,143: English reviews
Monterrey, Mexico
Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Well, first impression was great, concierge allowed us couple of hours before check-in :) Room was clean, spaceful, nice balcony, great view, look at the attached pic.. Adult/general pool was great too.. Lots of families, activities.. Bar is full of different beveages with good taste, but VERY SMALL glasses, i highly recommend to buy a bubba container at some of... More 

Helpful?
Thank Gerardo P
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Exelent hotel for the whole family! Great service in all areas. Nothing to complain about. All the staff GREAT! Had a nice view from 1017 room. We really enjoyed dinner at Portofino's, what a treat from the staff, exelent! Thank you for sang me the "Happy Birthday" song, what a nice detail. And not to mention, my husband and I... More 

Helpful?
Thank Chriss C
Yorkshire, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Was wowed when first approaching. The hotel looked amazing. the lobby was huge and clean and looked amazing. Check in was slow. Which was suprising as there was 5 members of staff. But only 1/2 seemed to be doing any work. Everybody else seemed to be offered a complimentary drink on arrival apart from us which was dissappointing especially after... More 

Helpful?
Thank brett b
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, First of all, we thank you for choosing Great Parnassus Family Resort for you recent visit to Cancun. We’re glad to know you enjoyed our restaurants, the adults only pool and your room. On the other hand we apologise for the inconvenience with the slow check-in and check-out but mostly for the problem you had with the door... More 

Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The great Parnasuss was a nice place to stay the staff at breakfast was always warm welcoming especially the waiter named wilberto always went out his way to help and always smiling, there was loads to do day and night my 1 year old loved it the children's area was secure and the child's pool was amazing for her to... More 

Helpful?
3 Thank Martyn P
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, We are delighted to hear that you thoroughly enjoyed your experience with us. Thank you for staying at Great Parnassus Family Resort and for taking the time to share your comments on TripAdvisor. We sincerely look forward to welcome you back soon on a future occasion and provide you with the exceptional quality and service that characterizes our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel is very good with nice areas to rest. There are two pools with access to the beach. There Great stuff in the Kilimanjaro Lobby bar. Excellent cocktail. Very professional and friendly. Many thanks to the great bartender Matilde!!!

Helpful?
1 Thank David C
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, Thank you so much for your kind words regarding your recent stay at Great Parnassus Family Resort. We are delighted to hear that this experience was a very positive one highlighted by our great service. Thank you again for all your kind comments, we would be very happy to have your with us soon again. Greetings! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

This is a long one but its worth the read if your considering this hotel, Believe me!! When you first walk into the Great Parnassus, you are greeted with a grand reception area, This is where the grandeur ends. Everything is in need of maintenance and touch ups. The beach was beautiful and the pool areas were okay. We were... More 

Helpful?
1 Thank Jennifer O
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, First of all, we thank you for choosing Great Parnassus Family Resort for you recent visit to Cancun. It is really disappointing for us, to know from your comments that you did not have a good experience, as you mentioned all the inconveniences you encountered since your arrival, for which we sincerely apologize, as all this is not... More 

Travelers are raving about these Cancun hotels

Glasgow, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Not long back from our 2 week holiday in this hotel, it was great we had the best time. The entertainment team are the best and are always chatting away . Manni especially was very talkative and really fun and made my holiday more enjoyable and was always happy to help. The bars and restraunts were great and I would... More 

Helpful?
Thank morgannn1
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It has been a great pleasure for us to welcome you at Great Parnassus Family Resort, we are delighted to know by your great comments, that you had an amazing experience and that you were pleasantly surprised by the warmth and quality of the service we offer. Thank you very much for your wonderful comment, and please believe... More 

1 review
4 of 5 stars Reviewed 1 week ago

The hotel is amazing. Great place for family vacations. I enjoyed a lot the time spent there. In general the service was very good. The rooms were cleaned well. The activities were wonderful and the entertainment stuff is extremely cool! Patricio, Jesus, Abraham and Monica are the most awesome people on earth!

Helpful?
Thank Valeriya T
Great_Parnassus, Guest Service at Great Parnassus Family Resort, responded to this review

Dear guest, It’s a pleasure to know that this experience was a very positive one, highlighted by our great service. We’re sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We are looking forward to welcome you soon again and make every effort to exceed your... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Just back from Great Parnassus for our honeymoon we were here for two weeks and all I can say was it was two weeks of hell, we had to be moved after the first day the second room we were moved to was infested with cockroaches when telling the staff they sent a cleaner who sprayed some spray everyday there... More 

Helpful?
2 Thank Emmacl01
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

First we waited over on hour to check in with no apology from the staff. Our room had no warm water and we asked for it to be fixed and a room change with no response from management. Then a maid stole money from our room and we were treated like suspects. Management came and went through all our bags... More 

Helpful?
1 Thank lilcleo82
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Dry Cleaning
Official Description (provided by the hotel)
Great Parnassus Resort & Spa. Located at KM 17 on the hotel zone, it is an ideal hotel whether you are vacationing, celebrating or working. Ranging from fun and excitement for the whole family with areas specialized for baby care, plus a complete children’s water park with a castle, pirate ship and water slides, teenager club, a complete day and night time activities program , non-motorized water sports*, All the upbeat fun imaginable for families; snack bars, coffee and sweets at our creperie plus 24 hour room service; Offering also exclusive areas for adults only. When choosing suites or club rooms for adults only, guests have access to our elite lounge restaurant for breakfast, and in-room special amenities. A variety of 8 different restaurants, 11 bars, 24 hour room service, 4 pools, mini golf plus a variety of different suites to choose from including family suites that fit a family of five. Entertainment at night, with interactive games; or shows performed by our entertainers. Exchange privileges at adults only sister property Golden Parnassus Resort & Spa Cancun is offered only for adult guests; with shuttle service included ** **must check at bell stand, shuttle hours of service *Aquaworld offers non motorized water sports, offering transportation. ... more   less 

Additional Information about Great Parnassus Family Resort

Address: Blvd. Kukulkan Km. 16.9 | Lote 52-04 Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $170 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Parnassus Family Resort 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun
Hotel Style:
#46 Top resorts Hotel in Cancun
#48 Spa Hotel in Cancun
#51 Romantic Hotel in Cancun
#56 On the Beach Hotel in Cancun
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