Ocean View Cancun Arenas
1,262 reviews
#111 of 278 Hotels in Cancun
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Blvd Kukulcan Km 2.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (239)
Pool & Beach (219)
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean View Cancun Arenas
More questions?
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#111 of 278 hotels in Cancun
Location
Cleanliness
Service
Value
ALL INCLUSIVE OPTION ALSO AVAILABLE KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Snack bar
Poolside bar
Entertainment staff
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
Iron
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Spanish
Location
Full view
51Somewhat walkable
Grade: 51 out of 100
28Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Blvd Kukulcan Km 2.5, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
1262Reviews41Q+A72Room tips
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Popular mentions
The staff were very helpful and pleasant, this hotel needs some more renovations to call themselves a resort. It was all inclusive but there were vendors on the premises selling snacks/food items, we say a vendor selling souvenirs out of a kiosk stand and there was no direct access to the beach. The buffet was subpar and there was hardly anything to consume that did not have pork or for anyone vegan. I would not recommend this place to anyone, they should've left this as the Holliday Inn that it was prior.
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Date of stay: May 2021Trip type: Traveled as a couple
Helpful
We went to celebrate my friend's birthday and we ask for a waiter three times, no one came I was going to the pool bar for the drinks and I couldn't take more than two glasses with me. So if we were 5 how many rounds I we had to do from beach to bar??? It wasn't until I said we were celebrating birthday and we had a champagne and we nedded some glasses that they send us a waiter (2 and a half hours later of our arrival) So thanks to Luis Moreno and Manuel for taking care of us excellently.... So not the best experience, but better when they started to take care of us. .
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Date of stay: January 2021Trip type: Traveled with friends
2 Helpful votes
Helpful
I’m writing this to give you a heads up about this place. First of all I was very disappointed I stayed there for 7 days. The Ocean View Arena in NOT a Holiday inn.The room was ok sheets were clean beds are acceptable the WiFi was not working or was really slow that you couldn’t used it. Some stuff was friendly but some of them were not especially in the bar inside the building and at the snack bar. We Had all inclusive but the food was not good it didn’t had any flavor they served rice,veggies every day for dinner and they have some options for protein. The pool was soo crowded that we couldn’t even get in we were too afraid because of the COVID 90% of the guest were not wearing masks in the hotel and it was too risky to get in the elevator because it was so small and they were getting in with no mask even though I had a mask we were shoulder to shoulder, I don’t think the elevator gets clean I was there seven days and I didn’t see anybody cleaning it not even the ones during the day. Guests were walking into the lobby with clothing soaking wet that the floor was so wet that I almost fell a couple times and no one care about mopping the floor. There is no beach room the water in the ocean those not look blue or green it’s duty do to all the boats around the area. I can write a lot more about my experience but my advice is just DO NOT STAY In this place for you on safety.…
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Date of stay: July 2020Trip type: Traveled with friends
3 Helpful votes
Helpful
I want to say from the get-go that my wife and I stayed there for 4.5 weeks when the virus shut down almost all the other hotels in Cancun. I figured the Holiday Inn brand can’t be that bad. We were happy to at least find a place that was opened. Well, it’s no longer named Holiday Inn. Their name is now “Ocean View Cancun Arenas”. I think they lost their franchise or just didn’t want to pay the franchise fees. First, all the staff in all areas were extremely friendly. The location is quite close to the downtown area but still on the beach. Also, it’s got to be one of the least expensive hotels in the whole 15 mile strip of hotels. That’s about it. There’s a hostel that’s cheaper. Now the negatives: Unfortunately the property is very old. (40-45 years) One of the two main elevators was broken almost the whole time. Another elevator was also out of service the last week. The internet was non-existent or very poor. My wife had to go to the lobby nightly to work as that had WiFi (barely). Unfortunately the lobby also had mosquitoes and no a/c. The hot water also was non-existent or Luke warm 90% of the whole stay. Perhaps the worst part was the lack of a beach or clean water. The rocky 2 meter strip does not constitute a beach. The mucky seaweed covers most of the small swimming area which is seasonal I admit. But the thing is there are boar piers on both sides and oil and gasoline make the water dirty. I did not swim there even once! The stock photos are years old. The ocean progressed inward and now there’s no space for lounge chairs. Also unacceptable was the odor of raw sewage coming from the pipes in the bathroom. Obviously the pipes in the building need to be changed. We had changed rooms a couple of times. The food was ok though not great for a vegetarian. The waiters rarely got the order correct but they were all so friendly. Antonio, the entertainment guy was great and livened up the pool area. So, I hate to be negative overall but the place needs work. It’s frequented by locals I believe whose budget is limited. Just don’t expect much and you’ll be fine. Howard S.…
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Date of stay: June 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
I am writing to tell you of my huge disappointment with this hotel. This hotel is marketed as a 3.5 star all-inclusive hotel, however, my stay from the dates of 25/6/2020 - 28/6 was horrific and unbelievable. First, the way you describe the hotel and the pictures you show does not match the current condition of the hotel. In addition, you describe amenities that do not exist. First, the wifi service in the rooms is very limited. Next, no water aerobics classes were offered, and there were no activities on the beach. There were not enough beach chairs to accommodate the guests. My room being over the pool had no sound insulation so I heard the activity at the pool all day and night long. The food quality was sub-par and they often ran out of things before the meal time was over. Finally, and more importantly, this hotel is not taking safety seriously during the COVID 19 pandemic. Before visiting this hotel, I stayed at another hotel in Cancun where my temperature was taken before every meal, silverware were delivered in sealed packages and each and every worker (bar tender, waiter, service person, cleaner, etc.) wore gloves and masks (worn correctly) at all times. In fact, guests were required also to wear masks when moving about and when ordering drinks or going to the tables in the restaurants. Here, there were multiple people not wearing masks ever. For example, most of the bartenders had masks around their chins, not covering their mouths or noses. Many servers in the restaurants, the hostess by which everyone passes, and even the towel keeper were not wearing masks at all or were not wearing masks correctly. There is only one server who consistently wore his mask correctly and often gloves, named Diego. I am not sure if this is acceptable by the mostly national guests, however, for this American, this is not acceptable. Even the hourly cleaning chart in the public restroom by the pool had no marks on it in days. This hotel clearly does not care about the safety of its guests. I sent an email with my concerns to the hotel management and the travel agent (which also forwarded it to the hotel management), and I received absolutely no reply. Do not risk your health with deals at this hotel. Do not go.…
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Date of stay: June 2020
Value
Location
Service
2 Helpful votes
Helpful
PRICE RANGE
$46 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn cancun arenas hotel cancun, cancun holiday inn, holiday inn arenas cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
209
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Claim Your Listing Frequently Asked Questions about Ocean View Cancun Arenas
Which popular attractions are close to Ocean View Cancun Arenas?
Nearby attractions include Puerto Cancun Marina Town Center (0.7 miles), Playa Las Perlas (0.1 miles), and Barezzito Puerto Cancun (0.7 miles).
What are some of the property amenities at Ocean View Cancun Arenas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ocean View Cancun Arenas?
Top room amenities include air conditioning, a flat screen TV, and a pool view.
What food & drink options are available at Ocean View Cancun Arenas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Ocean View Cancun Arenas?
Yes, free parking is available to guests.
What are some restaurants close to Ocean View Cancun Arenas?
Conveniently located restaurants include Restaurante Käajal, Hiromi, and MeroToro Cancún.
Are there opportunities to exercise at Ocean View Cancun Arenas?
Yes, guests have access to a pool and a fitness center during their stay.
Is Ocean View Cancun Arenas located near the city center?
Yes, it is 0.5 miles away from the center of Cancun.
Are any cleaning services offered at Ocean View Cancun Arenas?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean View Cancun Arenas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ocean View Cancun Arenas?
The staff speaks multiple languages, including English and Spanish.