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Just got here an hour ago and I already regret it. Rooms are basic, no fridge and bathroom is tiny. There is one restaurant available tonight but since we got here in the afternoon we can’t reserve it. Because they only take reservations in the...More
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded 4 days ago
Thanks for choosing to spend New Year's Eve with us. I'm sorry to hear that you weren't impressed with the room and that you found the evening meal pricey. We aim to deliver great value from our services and your comments will help...More
A beautiful clean hotel right in the middle of the strip. Hotel staff are nice & helpful. There is a small beach area, good for kids to play at. Nice pool. I enjoyed a wonderful massage by the ocean. The bus conveniently stops right out...More
Thank Elizabeth V
Response from Yemil S, Manager at Holiday Inn Cancun ArenasResponded 4 weeks ago
Dear Elizabeth V,
Thank you for your review regarding your recent stay at Holiday Inn CANCUN ARENAS.
I am pleased to see that you found the level of service from our staff to be satisfactory. We are committed to providing our guests with the highest...More
The hotel is looking quite new and is placed at the very beginning of the long road/stretch of sand of the zona hotelera of Cancun.
Rooms are clean, all white, most of them with sea view. Look of the furniture is not for sure luxury...More
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded September 19, 2017
Thank you for staying at our hotel and posting a candid feedback! While your stay was satisfactory on most part, I'm sorry that the our hotel staff's service failed to impress you.
Our desire is to help guests make the most of their...More
I made my first stay here in Cancun. Booked with breakfast included and the staff was friendly. The room was spacious and clean and air conditioning worked well. But there was no refrigerator. It was nice to be able to use the computer for free...More
1 Thank Areum Y
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded August 26, 2017
Dear Areum Y,
Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we are happy you were satisfied with your stay. We always strive to provide great service to all of our...More
The type of hotels you find when looking for a cheap option. Price was ok, service not so much. Still, if you plan to go to Cancun and spend most of the time on the different tours, this is a very good option. Again, please...More
2 Thank GeckoPSX
Response from IHGService, Guest Relations Manager at Holiday Inn Cancun ArenasResponded August 17, 2017
Thank you for writing a review about your recent stay with us. I am pleased to read that you have rated 4/5 for the sleep quality and regarded the rates to be ok. Our goal is to consistently provide excellent guest experiences but...More
$95 - $193 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#73 On the Beach Hotel in Cancun
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot... More
Depends on your expectations. This ain't a luxurious place. But our room was clean, the pool is good, the water...well, thats the only main issue for me...tiny beach, no waves, and the seaweed covering the bottom, but a lot of it is cleared each day, and if you wear old shoes or aquatic shoes, do go further out , where it gets deeper...the water is actually quite clean...the service was excellent (margarita was mostly good)...as for food, just take the bus or taxi and explore cancun...if you got the all inclusive, the food is OK , but nothing special...do go out...