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Bel Air Collection Resort & Spa Cancun

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Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
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Bel Air Collection Resort & Spa Cancun
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1,924 Reviews from our TripAdvisor Community

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Showing 916: English reviews
Perry, Georgia
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

My husband and I traveled and stayed at the Belair due to issues with our reservation at the Villa Del Palmar...we were notified only 2 days before our flight that we would be staying at the Belair..I was pissed!!! I had been planning this trip for two months!! I had checked out every video I could on the Villa del... More 

Review collected in partnership with this hotel

Helpful?
Thank 58kandiw
Dublin, Ireland
1 review
5 of 5 stars Reviewed 5 days ago NEW

We loved the pool and the pool bar. The hotel is right on the beach. If you are looking for a relaxing stay away from nightlife then this is a good choice as its away from the main area of Cancun. The customer service here is excellent and you wont be disappointed. We had the All Inclusive package and we... More 

Review collected in partnership with this hotel

Helpful?
Thank sarahcrnn
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air Collection Resort & Spa Cancun we have every desire to address your needs, our main... More 

Chesapeake, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We absolutely enjoyed the place. The beach and pool are as beautiful as the pictures online. This place, met all expectations and excited some. I would recommend the pool bar stay open until at least 10PM. This is truly one of the best attractions and it closes to soon.

Review collected in partnership with this hotel

Helpful?
Thank TheRuths
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air Collection Resort & Spa Cancun we have every desire to address your needs, our main... More 

Dallas, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Negatives- The room was very very small, this hotel needs to be remodeled, had an old TV that made loud crackling sounds when you turn it on (cable would cut off in the middle of movies), I sprayed my bottle of Febreze in the elevators due to how they smelled and sprayed my bed and sheets because of the bed... More 

Helpful?
Thank Maria M
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, First of all, I thank you by having selected Bel Air Collection Resort & Spa Cancun as well as, by the time you have taken to letting us know about your recent stay. Our goal is not only to fulfill, but surpassing all our guests’ expectations. Therefore, we put our greatest interest into your opinions. We understand that... More 

Travelers are raving about these Cancun hotels

Toronto, Canada
1 review
3 of 5 stars Reviewed 1 week ago

We booked the Bel Air Collection for our honeymoon based on cost, the appearance of the hotel and proximity to the beach. Service was hard to get outside at first but the service in the restaurants was very good. Be prepared for fewer amenities etc if you plan to go during the off-season like we did.

Review collected in partnership with this hotel

Helpful?
Thank sebastiankM768IJ
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air Collection Resort & Spa Cancun we have every desire to address your needs, our main... More 

Vero Beach, Florida
1 review
4 of 5 stars Reviewed 1 week ago

The service and food was excellent. The mechanics/maintenance was terrible. Way too many things faulty - air conditioning, WIFI, lights, power outlets, leaking plumbing, room safes. However, the management did move us - twice.

Review collected in partnership with this hotel

Helpful?
Thank wayneclaires
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First of all, I thank you very much by having chosen the Bel Air Collection Resort & Spa Cacun, as your preferred destination for being part of an experience in the Mexican Caribbean as well as, by the valuable time you have taken to share your concerns lived in our premises. Actually our business is about thousands of... More 

Keswick, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just returned from a week's stay at the Bel air Collection in Cancun. I will give you the honest truth about this hotel. I travelled with my husband for a truly relaxing, nothing to do do but sunbathe, swim and meet other people vacation! This is exactly what we got! The hotel is dated as we read in the reviews... More 

Helpful?
1 Thank Carm E
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Tim & Carm, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air Collection Resort & Spa Cancun we have every desire to address your needs,... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

It's nice place for swimming pool and ocean but wifi poor not working in rooms Food good only in the morning evening chef don't know how to cook very disappointed.drinks was ok but can be better.stuff very friendly amazing

Review collected in partnership with this hotel

Helpful?
Thank 480pawelk
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest Thank you for taking the time to write to us about your experience which helps us improves our services day by day. We're glad know that you enjoyed our comfortable facilities, and especially the service that our staff provided. On the other hand it serves us much to read your comments with regard to our gastronomy. We regret... More 

New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

The Bel Air Collection is a small resort, suitable for couples who are not looking to party and have a wild time. It was a great place for us as it was a short 3 day trip and we were in Mexico mainly for adventure and relaxation. The only negative thing we have to say about this place is that... More 

Helpful?
Thank Josh-Vron
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First of all, I would like to thank you for choosing Bel Air Collection Resort & Spa Cancun, as the preferred option to spend your recent holidays as well as, by letting us know about your inquietudes. We attach a great value to your comments and they are always taken with our maximum interest. We carefully reviewed and... More 

Raleigh, North Carolina
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall the hotel was very nice and I had a memorable experience. The only unfortunate issue is that the staff made an error on billing (indicated breakfast was included when in fact it wasn't) and instead of absorbing the cost of the error, made me pay for most of it. On check-out, the cost came out to $184 for breakfast... More 

Review collected in partnership with this hotel

Helpful?
Thank bxlatinboy69
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $101 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#49 Top resorts Hotel in Cancun
#50 Spa Hotel in Cancun
#59 On the Beach Hotel in Cancun
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