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Bel Air Collection Resort & Spa Cancun

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Boulevard Kukulcan Km. 20.5 Hotel Zone, Cancun 77500 Mexico
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Traveler (3100)
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Panoramas (43)
Room & Suite (613)

About

#83 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Where body, mind and spirit become one. The Bel Air Collection Resort & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Airport transportation
Spa
Parking
Wifi
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Adults only
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Bay View
Languages Spoken
Spanish

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
11Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
4833Reviews135Q+A100Room tips
Traveler rating
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Popular mentions
littlebites3 wrote a review Aug 2020
New Jersey39 contributions29 helpful votes
+1
What an amazing time! Everyone that works there are so nice and friendly, I was there for 10 days and all the waiters by pool and beach were amazing. I was spoiled with drinks and food, totally recommend it here! Even got to release turtles for 2 nights , best experience ever and the infinity pool is amazing! I will be going back and food is amazing. Enjoy the pictures!
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Date of stay: August 2020
2 Helpful votes
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javil2005 wrote a review Aug 2020
boston140 contributions71 helpful votes
July 31-Aug 2 in Room 5113. Weak A/C;broken elevator, in-room jacuzzi jets were broken and we did not test it until 10 PM our first night. There were also visible sediments (paint chips? Pieces of the pipe?) in the water. We were blamed for breaking it but management ultimately fixed the jets on Sat but there was still some sediment in the tub water. The room also smelled of strong bleach upon check-in. Two small bottles of Febreze sprayed on everything (curtains, bed, couch) did the trick after two rounds. The beach was un-swimmable because of strong currents and needed to walk down to adjacent hotel with two yellow flags on July 31. Water was clear blue on 7/31. The water was brown due to seaweed on Aug 1-2. There were only 4-5 beach umbrellas each with two chairs. People were reserving chairs even though this was supposed to be not allowed (pool and beach area.) OXXO right across the street where you can buy snacks, alcohol, beer, ice, disposable coolers that also has a small taqueria inside that is open until 6PM. Unexpectedly decent breakfast with grumpy servers. Strong wifi in the pool area and in our first-floor room, OK wifi signal on the beach. Luggage scale that costs ten pesos. Closed Spa services. Never ordered from restaurant outside of breakfast, did not seem worth it after looking at what other guests had.
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Date of stay: July 2020
Value
Location
Service
Room Tip: first floor rooms with a working in-room jacuzzi
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2 Helpful votes
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Response from GUEST SERVICE GERENTE, Director General at Bel Air Collection Resort & Spa Cancun
Responded Aug 16, 2020
Dear "javil2005", We thank your for your feeback, and really sorry for all the inconvenience, we are working for a better results with our guest and for satisfaction of all. Unfortunately, because of circumstances that we live by today, we are working under a low percent of our capacity operation in accordance with the provisions of our government for the care and safety of all our guests and collaborators. However we regret your dissatisfaction. Once againg sorry for inconvenience, our stafftry to provide an effective solution to everything.
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beachgrl73 wrote a review Aug 2020
Dallas, Texas42 contributions21 helpful votes
+1
Quick birthday trip! The views are great, we didn’t spend too much time in the room, bed was comfy but the door did not feel to secure. We could never get more than a cup of ice, I don’t know if there was a shortage 🤷🏻‍♀️ Called repeatedly for a room service menu (there wasn’t one on the room) never received it as they were very short on staff or so I was told by the front desk and they could not take my order. So we just walked across the street for what was edible at the time at OXXO.
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Date of stay: February 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from GUEST SERVICE GERENTE, Director General at Bel Air Collection Resort & Spa Cancun
Responded Aug 16, 2020
DEAR "beachgrl73", We really sorry for inconvenience, we have taken note of the matter for never repeat this situation again. Thank for stay with us and hope to have a second chance to hosting you and provide you a much better service BEST REGARDS!
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Jafet wrote a review Aug 2020
1 contribution2 helpful votes
It was our first time visiting cancun and the staff and the food at this hotel really made it worth it. Jorge, Erik, Benito, francisco and pretty much the whole staff provided good service at all times. The all inclusive option was a good deal price wise compared to other hotels. However, the hotel needs maintenance and updates. They have the A/C set at a temperature where you can barely feel it. In addition, the water temperature in the jacuzzi in some rooms is not hot enough.
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Date of stay: August 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from GUEST SERVICE GERENTE, Director General at Bel Air Collection Resort & Spa Cancun
Responded Aug 16, 2020
Dear " 772jafetr", We thank you for rating us, your feeback is very important for us, we're happy that our staff did a big difference and our food it was to your liking. We work with passion for service. We hope to have the opportunity to be your host in your next visit to this wonderful paradise. BEST REGARD!
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lrharriman wrote a review Jul 2020
Springdale, Arkansas38 contributions21 helpful votes
If you are traveling through Cancun and need a place to stay for a night or two this is a great beach front option. The hotel is a little older and the rooms are small, but they are spotless. We had a couple of issues upon check in (the a.c. and the safe were not working), but the staff immediately corrected the issues and everyone was so nice about it. The beach is beautiful, but was rough due to leftovers from tropical storm Gonzalo. The infinity pool overlooking the beach, however was amazing! There is restaurant and bar service available at the pool or the beach and the staff was quick with a drink. There are also some really great restaurants directly across the street with over water dinning. This is not a big resort, so if you are looking for somewhere to go stay for a week and never leave, it may not be for you. If you are looking for a short stay or as a home base to explore Cancun, I highly recommend the Bel Air.
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Date of stay: July 2020Trip type: Traveled with family
2 Helpful votes
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Response from GUEST SERVICE GERENTE, Director General at Bel Air Collection Resort & Spa Cancun
Responded Aug 7, 2020
Dear "lrharriman", We thank you for stay with us and give us a nice review, we hope to have the opportunity to be your host in your next visit to this wonderful paradise call it Cancún. Thank for visit us, for enjoyed and relax. Will see you soon! Kind regards
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PRICE RANGE
$73 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bel air collection resort & spa cancun hotel cancun, bel air collection resort and spa cancun, bel air collection hotel cancun, bel air cancun, bel air collection cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
155
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Frequently Asked Questions about Bel Air Collection Resort & Spa Cancun
What are some of the property amenities at Bel Air Collection Resort & Spa Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Bel Air Collection Resort & Spa Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bel Air Collection Resort & Spa Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Bel Air Collection Resort & Spa Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Bel Air Collection Resort & Spa Cancun?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Km 19. 5 Restaurant & Bar Cancun, and El Galeon del Caribe.
Are there opportunities to exercise at Bel Air Collection Resort & Spa Cancun?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Bel Air Collection Resort & Spa Cancun have an airport shuttle?
Yes, Bel Air Collection Resort & Spa Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bel Air Collection Resort & Spa Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Bel Air Collection Resort & Spa Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.9 miles) and Scorpion’s Temple (4.6 miles).
Does Bel Air Collection Resort & Spa Cancun have any great views?
Yes, guests often enjoy the harbor view available here.
Is Bel Air Collection Resort & Spa Cancun accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.