Blvd. Kukulcan, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
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$216
Free cancellation until 08/23/22
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Room & Suite (796)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Cancun
Updated 02/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#32 of 271 hotels in Cancun
Location
4.4
Cleanliness
4.4
Service
4.3
Value
4.2
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Bay View
Languages Spoken
English, Spanish
Hotel links
Location
Full view
89Good for walkers
Grade: 89 out of 100
24Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
Blvd. Kukulcán, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
4317Reviews487Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
Booked an adults only beachfront swim out room. Not private at all. People kept using our patio and leaving trash all over. So many negatives it would take me too long to mention everything that is wrong with the resort. Shout out to Enrique at reception area, Enrique at buffet, Sandy at beach bar and Santos from housekeeping. They all did a great job. We left a day early as the resort was so disappointing. This place is terrible.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded 4 weeks ago
Estimado jsgelardi2016. I am very sorry to know we did not fulfill your expectations, I wish you could share with me your entire experience. All our guests comments are very important for us, we learn a lot to enhance our products and services. If you feel like providing me with more information please send them to jcaballero@grupodiestra.com Warm greetings from Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Beautiful kid friendly resort. Small kids pool and activities for the children during the day in the kids club. Our children are 6 and 11 years old. A special thank you to Fatima who took care of and avtivated our children for hours. She is amazing! The resort is located on the beach. No real issues with seaweed, many spots to swim that are clean. We had the all inclusive package and the selection in the buffet for all meals eas very good. Great selection for everybody. Felt clean and safe. Very helpful staf and nice rooms. 7 eleven shop just across the street. All in all a very relaxed, not crowded hotel although the hotel was fully booked. The bus to the city goes just outside the hotel, down the road.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded 4 weeks ago
Estimada G4009IFVeronica. Thank you very much for sharing your experience in Tripadvisor, I am glad to know you and your family had such great time with us, please rest assured we will be waiting to pamper you once again at Emporio Cancún. Warm greetings for you and your family! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 7 nights mid-June, could not fault the hotel at all. Room was very spacious with 2 double beds and very clean. We had concerns before travelling after reading some previous negative reviews here on Tripadvisor but we were impressed with the whole experience. Staff on arrival through to checkout were very helpful, pleasant and polite. A special mention to Mercedes who looked after us most days we were at the beach, very helpful, always with a smile and nothing was too much trouble. Hotel not too big or over crowded just got a bit busier at the weekend but this was expected. The resort is in a great location just a short bus journey to the hotel zone, we used public transport at 12 pesos per person per journey, there’s a bus stop right outside the hotel. We opted…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded Jul 9, 2022
Dear Derek. I appreciate your recent review in such an important media as Tripadvisor. Thenk you very much for your preference for Emporio Cancún, It is pleasure to read that you had such a great time with us, and that there is someone from our staff who created important memories to your self. I invite you to come back really soon to keep enjoying from our products and services. Warm greetings from Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have spent the last nine days at Emporio Cancun and have fallen in love with our housekeeper Santos. He shows up with a smile on his face and leaves us the sweetest little gifts, plus our room has been spotless. It is obvious Santos takes great pride in his work. ❤️Highly recommend the Emporio Cancun.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded Jul 9, 2022
Dear G7470BZdonnai. We are very proud to have pople like Santos alll over the resort; also I appreciate your review regarding our services and products. At Emporio Cancún, we are always looking forward to fulfill our guests needs and expectations, I invite you to come back and keep living the experience of a great vacation while you are away from home. Warm greetings from Cancún. José P. Caballero. Guest service manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is great. I had all inclusive stay here and the room was the best. I had a room that was swim up to the door and the view of the ocean. We checked in pretty quick after a group of people that were asking the staff alot of questions but it wasn't the staff fault for that. I understand that some people would like to know everything about their stay. The hotel was very clean. They were remodeling on side of the hotel but they kept the construction away from the visitors the beach had a great view of the ocean and it was great to see the sunrise.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded Jun 25, 2022
Dear salomez194 Thank you very much for your recent review, It is very important for us to know about our guests experience. We do appreciate all kind of comments, We are very careful in order to finish our remodeling and provide all our guests with better rooms and hallways, as well as services. I invite you to come back in at least a year to live the difference. Warm greetings from Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great experience for our last minute trip to Cancun. Lots of families and local folks having a good time - a welcome break from some of the other places in the hotel zone. We had wonderful service everywhere we went, paid a little extra for a swim up and it was perfect. Incredible mango margaritas
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded Jun 17, 2022
Dear withoutamap1. I appreciate your time in writing your review, Im also very happy to read ýou had a great time and, that also, you saw some other guests enjoying their time with us. I invite you to come back very soon to this your home away from home. Warm greetings fron sunny Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Good Very friendly bar staff (special mention to Sandy) Weather was great Pool side snacks in the day The Bad Reception Staff really poor only interested in trying to get extra money from you regardless of the request. Very unhelpful or flexible. Not enough Reception Staff - ridiculous waiting time if you needed to ask any questions. Cannot pay for anything in cash told that they don’t accept any cash in hotel - however witnessed several Mexican people paying in cash so was a little confused by this. No Ice Cream in the entire hotel. First All Inclusive holiday I have been on in past 20+ years around the world that has no ice cream! When I asked about ice cream was told I had to go to local shop! We left our room at around 9am every morning and didn’t return…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded Jun 17, 2022
Dear C1962BKnb. I do appreciate your time in sharing your experience with us, all our guests comments are very important for us, we learn a lot to improve our products and services. I will following up all the bad details you pointed out with the manager of each department. I am sure we will fix those aspects. Warm greetings from Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
To be honest there are a lot of good things about this hotel rooms are excellent we over look the sea and has been newly decorated. The swim up bar is great : unfortunately noisy groups of Mexicans were quite annoying I wasn’t expecting and 18-30’s holiday !! We Moved ourselves to other pools and bars … but work on hotel meant you could hear drilling every day except Sunday ! Only bar opened at night was swim up pool …. Yet others have great seating areas ! The swim up bar only had the sunbeds ! So couldn’t sit and enjoy evening unless you wanted to lay on beds ! Nightlife practically non existent ! Views are great to ocean and you are feet away ! Staff really helpful ! Lots of different pool area for children only problem is need ear plugs whilst work is being carried out. …
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded Jun 17, 2022
Dear cheris849. I do appreciate your time to write such an important review, all our guests comments are very important for us to enhance our products and services. We are, indded in the process to bring our resort to a higher level, we needed to star with the rooms in order to offer a better product than we had, is has been a little hard but, the company has a lot of plans to get to the final goal. We will review alll different aspects you listed to put inmediate action to it. Warm greetings from Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The restaurant is amazing and the crew was outstanding. They are quick and Carlos Dzul was a wonderful crew member who welcomed us with his kindness and energy everyday we walked in to eat. My family and I ate great breakfast that consisted of American and Mexican food, which was amazing just in case visitors wanted both options. Excellent service and clean atmosphere at all times. 100% recommend and hope to come back soon.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded Jun 10, 2022
Dear Rosyxperez. Thank you very much for your recent review, I am very glad to read you had a great time in our facilities. We are very proud of all our staff, they are the ones that mark a difference to our guests. We invite you to come back really soon. Kind regards from Emporio Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm not sure why there are bad reviews about this place but my visit was amazing. I went for a 5-day vacation with a group and we all had a great time. The staff was very nice, sometimes the language barrier got in the way which led to a bit of miscommunication on minor things but it wasn't a big deal. The check-in was a huge pain, I'm not entirely sure why it takes so long but we were legit waiting 30 minutes minimum; check-out wasn't an issue but we checked out super early in the morning when no one was there. The food and drinks were ok, I've had better food and the drinks definitely didn't even get me tipsy. I would definitely recommend for short vacations and getaways, maybe not for longer trips.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jose Caballero, Otro at Emporio Cancun
Responded Jun 6, 2022
Dear rehannaj2021. Thank you for recent review in such an important platform, all our guests commets are very important for us to enhance oir products and services, we will follow up to ypour concern regarding the Front Desk, I am sure we will find a solution. I invite you to return to Emporio Cancún once again to keep enjoying our products and services. Kind regards! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$122 - $300 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
464
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