Booked an adults only beachfront swim out room. Not private at all. People kept using our patio and leaving trash all over. So many negatives it would take me too long to mention everything that is wrong with the resort. Shout out to Enrique at reception area, Enrique at buffet, Sandy at beach bar and Santos from housekeeping. They all did a great job. We left a day early as the resort was so disappointing. This place is terrible.
Beautiful kid friendly resort. Small kids pool and activities for the children during the day in the kids club. Our children are 6 and 11 years old. A special thank you to Fatima who took care of and avtivated our children for hours. She is amazing! The resort is located on the beach. No real issues with seaweed, many spots to swim that are clean. We had the all inclusive package and the selection in the buffet for all meals eas very good. Great selection for everybody. Felt clean and safe. Very helpful staf and nice rooms. 7 eleven shop just across the street. All in all a very relaxed, not crowded hotel although the hotel was fully booked. The bus to the city goes just outside the hotel, down the road.
Stayed here for 7 nights mid-June, could not fault the hotel at all. Room was very spacious with 2 double beds and very clean. We had concerns before travelling after reading some previous negative reviews here on Tripadvisor but we were impressed with the whole experience. Staff on arrival through to checkout were very helpful, pleasant and polite. A special mention to Mercedes who looked after us most days we were at the beach, very helpful, always with a smile and nothing was too much trouble. Hotel not too big or over crowded just got a bit busier at the weekend but this was expected. The resort is in a great location just a short bus journey to the hotel zone, we used public transport at 12 pesos per person per journey, there’s a bus stop right outside the hotel. We opted…
We have spent the last nine days at Emporio Cancun and have fallen in love with our housekeeper Santos. He shows up with a smile on his face and leaves us the sweetest little gifts, plus our room has been spotless. It is obvious Santos takes great pride in his work. ❤️Highly recommend the Emporio Cancun.
This place is great. I had all inclusive stay here and the room was the best. I had a room that was swim up to the door and the view of the ocean. We checked in pretty quick after a group of people that were asking the staff alot of questions but it wasn't the staff fault for that. I understand that some people would like to know everything about their stay. The hotel was very clean. They were remodeling on side of the hotel but they kept the construction away from the visitors the beach had a great view of the ocean and it was great to see the sunrise.
Great experience for our last minute trip to Cancun. Lots of families and local folks having a good time - a welcome break from some of the other places in the hotel zone. We had wonderful service everywhere we went, paid a little extra for a swim up and it was perfect. Incredible mango margaritas
The Good Very friendly bar staff (special mention to Sandy) Weather was great Pool side snacks in the day The Bad Reception Staff really poor only interested in trying to get extra money from you regardless of the request. Very unhelpful or flexible. Not enough Reception Staff - ridiculous waiting time if you needed to ask any questions. Cannot pay for anything in cash told that they don’t accept any cash in hotel - however witnessed several Mexican people paying in cash so was a little confused by this. No Ice Cream in the entire hotel. First All Inclusive holiday I have been on in past 20+ years around the world that has no ice cream! When I asked about ice cream was told I had to go to local shop! We left our room at around 9am every morning and didn’t return…
To be honest there are a lot of good things about this hotel rooms are excellent we over look the sea and has been newly decorated. The swim up bar is great : unfortunately noisy groups of Mexicans were quite annoying I wasn’t expecting and 18-30’s holiday !! We Moved ourselves to other pools and bars … but work on hotel meant you could hear drilling every day except Sunday ! Only bar opened at night was swim up pool …. Yet others have great seating areas ! The swim up bar only had the sunbeds ! So couldn’t sit and enjoy evening unless you wanted to lay on beds ! Nightlife practically non existent ! Views are great to ocean and you are feet away ! Staff really helpful ! Lots of different pool area for children only problem is need ear plugs whilst work is being carried out. …
The restaurant is amazing and the crew was outstanding. They are quick and Carlos Dzul was a wonderful crew member who welcomed us with his kindness and energy everyday we walked in to eat. My family and I ate great breakfast that consisted of American and Mexican food, which was amazing just in case visitors wanted both options. Excellent service and clean atmosphere at all times. 100% recommend and hope to come back soon.
I'm not sure why there are bad reviews about this place but my visit was amazing. I went for a 5-day vacation with a group and we all had a great time. The staff was very nice, sometimes the language barrier got in the way which led to a bit of miscommunication on minor things but it wasn't a big deal. The check-in was a huge pain, I'm not entirely sure why it takes so long but we were legit waiting 30 minutes minimum; check-out wasn't an issue but we checked out super early in the morning when no one was there. The food and drinks were ok, I've had better food and the drinks definitely didn't even get me tipsy. I would definitely recommend for short vacations and getaways, maybe not for longer trips.
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