We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Emporio Hotel & Suites Cancun

Show Prices
#46 of 181 Hotels in Cancun
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Emporio Hotel & Suites Cancun
Emporio Hotel & Suites Cancun
Panoramas (10)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,839 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 742: English reviews
Start your review of Emporio Hotel & Suites Cancun
 Click to rate
Santa Rosa, California
Reviewed 2 days ago NEWvia mobile

Myself and my boyfriend stayed here for 2 days since we were just staying here as a close hotel to the airport, we didn't participate in much of the hotel activities, but it was very relaxing and pleasant. The beach area that the hotel has is really nice and provides shade next to each chair, there are also showers at...

 Report
Helpful?
Thank maddieb6
Reviewed 3 days ago NEWvia mobile

We stayed over the weekend and found the ammenities well presented, the location beautiful and the staff extremely helpful and friendly especially Jhoana who really went out of her way to make our stay comfortable. Would highly recommend!

 Report
Helpful?
Thank DanielW1979
Reviewed 3 days ago NEWvia mobile

We spent only one night and didn't want to leave. We booked a superior room and was upgraded. We had a sitting area, kitchen and patio with view of ocean. The bed was was very comfortable. Will definitely come back.

 Report
Helpful?
Thank sandra h
Sydney, Australia
Reviewed 3 days ago NEW

After suffering 4 nights in an average hotel in Havana (Cuba), my wife and myself found this hotel just to our liking for a 1 day stopover before we flew back to Australia. Cancun is not the 'real' Mexico I have read about; the luxury hotels and apartments stretch along a lovely beach for miles allowing customers to walk out...

 Report
Helpful?
Thank Mike G
Belleville, Canada
Reviewed 5 days ago NEW

This resort accommodates a family friendly place. We are a family of 4, with 2 kids ages 12 and 14. Our hotel room was a superior oceanfront with 2 double beds, enough room for all of us. The beds are very comfortable, the room is very clean not too mention the outstanding maid service. Our balcony was small but we...

 Report
Helpful?
Thank Donna Z
Reviewed 5 days ago NEW

The staff was rude and were not willing to give good service. Did not receive housekeeping unless requested and usually showed up very late during the day. The floor was dirty as well as everything in the room. Even the managers were not helpful. Even though it was an all inclusive, the waiters were not friendly on serving you food...

 Report
Helpful?
Thank Patty P
Saint Louis, Missouri
Reviewed 1 week ago

We did a last minute spring break trip the week of March 13. Our flight was a later flight so it was about 9pm when we checked in. Our room was on the 1st floor, but the floor is numbered floor 4. The room did not have an view of the ocean, it was a view of the kid's pool....

 Report
Helpful?
Thank michellep9876
Reviewed 1 week ago via mobile

We stayed here for about a week. This place had a great beach to go to and swim in. The beach wasn't rocky but nice sand with warm water. I think the rooms were average and needed to be remodeled, which they are doing. So expect some construction while there if you go now. The food at the hotel wasn't...

 Report
Helpful?
Thank Meghan C
Reviewed 1 week ago

We stayed here for 4 days. We stayed in a 2 bedroom suite. When we woke up from our first night we woke up with a flooded suite. There was water all over the bathroom, bedroom, living room, and out the door. We called right away when we noticed and they said someone would go up right away. We waited...

 Report
Helpful?
Thank Lupita O
Vancouver, B.C.
Reviewed 1 week ago

Other reviewers have commented on the poor check in experience and I second that. Flights arrive in Cancun at various times and travellers arrive at their hotel tired and hot. Children (and adults) need to rest. Regardless of that the reception wants to adhere to a rigid check in time of 3 p.m. You will be allowed to cool your...

 Report
Helpful?
1Thank annaliese
Questions? Get answers from hotel staff and past guests. Ask a question

1,679 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1321)
Viewed
Room/Suite (145)
Viewed
Family/Play Areas (19)
Viewed
Pool/Beach Area (206)
Viewed
View from Room (145)
Viewed
Hotel & Grounds (200)
Viewed
Bathroom (24)
Viewed
Dining (65)
Viewed
Business Center/Function Rooms (1)
Viewed
0:48
Videos (1)
Viewed
Other (515)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (348)
Viewed
Amenities (69)
Viewed
Beach (22)
Viewed
Junior Suite (85)
Viewed
Pool (54)
Viewed
Dining (35)
Viewed
Superior Room (51)
Viewed
The Hotel (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (1)
Viewed
Dining (1)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Cancun hotels
4.7 mi away
Krystal Grand Punta Cancun
4.6 mi away
Krystal Cancun
Krystal Cancun
#69 of 181 in Cancun
4,589 reviews
4.7 mi away
Fiesta Americana Villas Cancun
Show Prices
Show Prices
Show Prices
4.5 mi away
Beachscape Kin Ha Villas & Suites
3.2 mi away
Flamingo Cancun Resort
Flamingo Cancun Resort
#73 of 181 in Cancun
2,737 reviews
0.3 mi away
The Royal Islander All Suites Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Emporio Hotel & Suites Cancun is located 15 minutes from Cancun International Airport at km 17 next to the newly opened Museo Maya, between the Caribbean Sea and the Nichupte lagoon in the hotel zone which is a strip of white sand being the main tourist attraction city. Inspired by the grandeur of the Mexican-contemporary architecture, Emporio Family Suites Cancun is located in a tropical oasis, combining natural beauty and unique landscapes making it an ideal resort for the whole family. Consisting of 12 towers hotel offers a resort that will make you feel at home. Has a total of 399 rooms and suites with a contemporary style, equipped with fully kitchens and confortable areas indoor to provide warmth, privacy and comfort needed to rest. ... more   less 

Additional Information about Emporio Hotel & Suites Cancun

Address: Blvd. Kukulcan, Retorno Gucumatz, Km, 17 | Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $142 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Hotel & Suites Cancun 3.5*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Hotels.com, Despegar.com, Agoda and Travelocity so you can book your Emporio Hotel & Suites Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#36 Spa Hotel in Cancun
#42 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Emporio Hotel & Suites Cancun staff and other travelers.
164 questions
Ask a question

See all questions (164)

Questions? Get answers from Emporio Hotel & Suites Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Beach view room or room on Japanese Garden (quieter)”
 of 5 bubbles MikeG315, 3 days ago | Read review
“be clear you want to SEE the ocean not just a ocean view room. and that you want a remodeled room.”
 of 5 bubbles michellep9876, 1 week ago | Read review
“There are renovations going on in parts of the hotel, choose one away from that.”
 of 5 bubbles annaliese, 1 week ago | Read review
“Junior suites oceanfront are really worth it.... Or oceanview if you want to save a little $.”
 of 5 bubbles GennieLl, 2 weeks ago | Read review
“Ask for an oceanfront room as many are right on the beach.”
 of 5 bubbles TONYfromTO, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question