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Emporio Hotel & Suites Cancun

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#39 of 181 Hotels in Cancun
Certificate of Excellence
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Emporio Hotel & Suites Cancun
Emporio Hotel & Suites Cancun
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1,510 Reviews from our TripAdvisor Community

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Showing 606: English reviews
Kansas City, Kansas
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for spring break in March. We had our 3 kids (3, 9, 14) with us. If you are looking for a safe, clean and moderately price family vibe hotel this is it. I recommend you get the suite. The decor is a little outdated, but it was not a big deal, besides you're in paradise!! It had... More 

Helpful?
Thank bikefamkoppa
Monterrey, Mexico
2 reviews
3 of 5 stars Reviewed 1 week ago

Horrible reservation atention, they made us pay for 2 rooms, around 1000 extra dlls. Once I complained about the inability to get us a room for all, they blew me off. The We paid for an average room with two beds, and they told me there was no way 4 adults and a child could sleep in one of those... More 

Helpful?
Thank jessicagarzah
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Jessicagarzah, It would be very important for me to know how you made the reservation, please feel free to write me at: cancun.asisdir@hotelesemporio.com The warmth and the friendliness is what we have as a norm in Mexico, thank you for recognizing it. Im sorry that I was not able to assist you, my apologies, I was not aware that... More 

Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Santos our room steward was excellent and very personable. our rooms were always tidy and left with a loving theme - Thank you Santos for helping us create some great memories . Also bellman Martin Parra Santiago was a great help during our stay.

Helpful?
Thank Renee Y
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Renee Y Thank you so much for your raving review, thank you specially for commending our associates, such as Santos & Martin. We sincerely hope to host you soon in the near future. Omar Vazquez Gaytan More 

Rochester Hills, Michigan
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Where to start...our stay at the Emporio Hotel was great. We had a 2 bedroom suite on the first floor literally 20 feet from the beach. As noted many times before the rooms could use some updating; my wife's first comment was that she felt we were stepping back into the 80's. That feeling quickly wore off once we settled... More 

Helpful?
2 Thank mccanntj
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Mr. Mccan, IT was a great pleasure to host you, I sincerely hope that you had a wonderful stay, and the we will have you again in the near future. Please extend my congratulations to your wife for your 25th anniversary. We will be waiting for you next year. Sincerely, Omar Vazquez Gaytan More 

McDonough, Georgia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would definitely stay at this location again. The room was very clean, staff was very friendly but spoke strictly Spanish. We stayed on the first floor and we could walk right from our patio out to the pool. They have a swim up bar and daily pool activities. Very convenient to public transportation and currency exchange. We ate at... More 

Helpful?
1 Thank S Kendle D
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Kendle D Thank you so much for your nice comments, I’m sure that in your next trip you will be amazed of all the changes that are taking place at Emporio. We hope to host you again in the near future. Sincerely, Omar Vazquez Gaytan More 

New York
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were greeted with a smile and were very pleased with how easy they made the whole check in process. Our bellboy Martin was fantastic - we saw him everyday and he would greet us with a great big smile and I must say his personality was perfect for hospitality. He gave us some great tips on where to go... More 

Helpful?
1 Thank Aida G
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Aida G, Thank you so much for your nice comments, especially for commending Jaime´s work and the way he treated you. He is on the stars at Emporio Cancun. We are in a process of the rooms been renovated, Im sure that for your next visit you will find them better than expected. We sincerely hope to host you... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Miss Fatima, was great with my girls. They were fascinated with her attention. All the activities was amazing and educational. My girls wants to come back. As the same, with the activity guys and restaurant people.

Helpful?
Thank Jonathan Javier R
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Javier R Thank you so much for commending Fatima and the rest of the staff. We look forward to host you again. Sincerely, Omar Vazquez Gaytan More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Spent three days at this resort with my two daughters. The hotel and grounds are clean and the room was spacious and in good order and the beach is awesome. Also, I felt the rate was a good rate. I did feel the front desk could have been a little better. When we checked in we were told I had... More 

Helpful?
Thank mas0212
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Guest, Thank you so much for your nice comments about your recent stay, I’m taking notes on what you mention about the Front Desk, I sincerely apologize for the misunderstanding. Most of our associates are bilingual, but in some areas we need to improve the fluidness of English We really hope that we can host you again in the... More 

New Smyrna Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was my first visit to Cancun although my wife and had been two times before but first time at the Emporio and we loved it! The staff were excellent and very friendly, rooms were very clean. Perfect location also, It's very close to the water excursions and the beach and beach views are breath taking! On arrival Sugeili the... More 

Helpful?
Thank lsimms34
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Guest, Thank you so much for your raving review, especially for commending our associates by name. We look forward to host you again, I’m sure you will find out that every time the hotel is improving in every sense. Sincerely, Omar Vazquez Gaytan More 

Parsippany, New Jersey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Emporio Hotel in Cancun Positive; Resort- wonderful location, beautiful beach and Caribbean Sea. Beautiful landscaping, very clean, quiet and cozy. Restaurants- very good and always fresh food. All stuff always with a smile ,very helpful and friendly, like Eriberto. Excursion- we went for all day trip to see ruins of Mayan town in Chichen Itza, one of the new 7... More 

Helpful?
1 Thank Witold B
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Guest, I’m sorry to hear that we were not able to accommodate the rooms exactly as you requested. Would you please let me know at what mail address you send the request? I was checking with reservations, my assistant, and the front desk, and no one had the request. Again, my deepest apologies for this inconvenience. At the end,... More 

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Amenities

Highlights
  • Beachfront
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Emporio Family Suites Cancun is located 15 minutes from Cancun International Airport at km 17 next to the newly opened Museo Maya, between the Caribbean Sea and the Nichupte lagoon in the hotel zone which is a strip of white sand being the main tourist attraction city. Inspired by the grandeur of the Mexican-contemporary architecture, Emporio Family Suites Cancun is located in a tropical oasis, combining natural beauty and unique landscapes making it an ideal resort for the whole family. Consisting of 12 towers hotel offers a resort that will make you feel at home. Has a total of 399 rooms and suites with a contemporary style, equipped with fully kitchens and confortable areas indoor to provide warmth, privacy and comfort needed to rest. ... more   less 

Additional Information about Emporio Hotel & Suites Cancun

Address: Blvd. Kukulcan, Retorno Gucumatz, Km, 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $93 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Hotel & Suites Cancun 3.5*
Number of rooms: 400
Reservation Options:
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Hotel Style:
#30 Spa Hotel in Cancun
#35 On the Beach Hotel in Cancun
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