Blvd. Kukulcán, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
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About
#37 of 274 hotels in Cancun
Location
4.5
Cleanliness
4.4
Service
4.3
Value
4.2
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
Location
83Good for walkers
Grade: 83 out of 100
23Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
Blvd. Kukulcán, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
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4710Reviews495Q+A100Room tips
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We stayed at the Emporio for our first trip to Mexico. After reading prior reviews, I had low expectations and was pleasantly pleased with the room, facilities and beach access. We did not participate in the "all-inclusive" option and felt a little like we might have been relagated to a different group as far as service levels. I would stay here again! The Room: We had a 2 bedroom set-up on the 8th floor facing the lagoon. Room was basic, the top drawer of the dresser was broken and nearly fell on my foot when we checked-in and emptied our bags, I'm so glad I still have good reflexes as that would have put a big kink in our trip! The fridge was tiny and seemed to leak a bit. The bathroom was nice, really liked the shower stall and separate toilet room. The actual beds were lacking, major backpain so we each slept on the far edges that were more firm. The lounger in the room was stained and not very welcoming, didn't use it! Our room was cleaned early the first 2 days; after that it was closer to 5pm. Did I mention the balcony view? A nice place to welcomg the end of the day/sunet and enjoy a drink/snack before heading out to dinner. The hotel location is near the end of the Hotel Zone. We enjoyed the location as there were little shops and restaurants nearby and the bus was readily available and easy to take anywhere. You are 1-mile either by the sidewalk on the main road or down the beach to Playa Delfines beach which is a beautiful public beach. If you head out and south, you can run/walk along the sidewalk and eventually a bike path that makes for a wonderful morning exercise route (toward the airport). The hotel facilities: various pools, beach access and gym were all nice. The hotel is having one full wing re-done, so there is loud work going on nearly all day. If you sit below it, you'll hear it so just head to the otherside of the facility. We had the pick of cabanas or poolside chairs daily and appreciated the quiet mornings and lazy days lounging. The Beach access is wonderful and easy. The hotel provides beach towels that are nice sized, you can get fresh ones anytime you need them. The only issue are the limited amount cabanas and shade access with chairs down at the beach. Many people park their towels and never come back, leaving empty chairs that others could use. We were able to snag shade and sun chairs for a few days with shade access....which was great. The staff on-site were always friendly, helpful and kind. …
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Review collected in partnership with Armed Forces Vacation Club
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
First of all i wanna thanks Edgar from the concierge for his excellent service he make my holiday perfect with his energetic positivity. He help plan my engagement. He went above and beyond for us. <3 The animation team had great day time activities and were fun to be around. Roberto,Abby and Rodrigo the best ones i have a lot of fun with them. <3 The hotel was very clean and had lovely views...good staff 10/10 hard workers, excellent hospitality amazing food and drinks. we definitely come back one day!! THANK YOU EMPORIO CANCUN.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Propietario at Emporio Cancun
Responded Sep 3, 2022
Dear Petros. I would like to thank you for such a great review. I am very glad to know that many members of our staff went beyond with the porpuse of making you and your bride happy. We all will be very glad to serve again a very near future. Warm greetings from Cancún! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel wins due to the staff. Everyone made our stay amazing and made us feel super special. Unfortunately, they have a lot of work to do in their rooms maintenance. Our phone line didn't work; and the sink lid didn't lift and it was leaking.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Book dinner at Fasano, delicious and plentiful.
Don't take the bus from the airport as it will...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Fasano is great for dinner. Need to make a reservation in the main lobby ahead of time. We got tapitas, wine, and steak. The chorizo was like breakfast sausage to me so I wouldn't recommend. Carlos was our waiter and he was very attentive and nice. Thank you for a great time!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Wonderful service and delicious food! Carlos was the best server, he made sure that we had everything that we needed!! He was very attentive! The gnocchi was delicious and the Serrano ham was fantastic!!!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The food was amazing and huge portions. Carlos was excellent and attentive. The chicken breast with wine reduction was a great entree as were the garlic knots as an appetizer. If you are staying at the Emporio, you should definitely take the time to make a reservation here.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Irving Perez was a great attentive and kind server at the bar we appreciate all his hard work. Rony Chi was also kind and spoke english which was a plus. They make the hotel a better place to visit. I remember Rony from my first visit.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 3 days ago
Dear Jessica. I am very happy to know you had a great time in the resort with our staff members, they are, indeed, the reason why our guests go back home with such memorable moments. I invite you come back soon to your home away from home. Sincerely! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely time. Roseanna in the Starbucks was extra special. She brightened my day every morning. The other servers and concierge made us feel welcome and well taken care of. Daisy was a wonderful site each morning at breakfast. Thank you to all!
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Tip well. The servers are amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 3 days ago
Dear Jana. Thank you very much for your enthusiastic review, I am very pleased to read about our staff members efforts to please one and every need of our guests, they are the really ones who perform that magic in our clients. Thank you for your preference, and I hope you would come back really soon. Sincerely! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deysi was one of the best servers, we saw her every day for breakfast before enjoying the hotel beach!! Loved staying here, lovely hotel and amenities, and easy to walk to other destinations from here.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Breakfast gets crowded around 10am. The hot tubs are only hot when the sun is out!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 3 days ago
Dear Katherine. Warm greetings from Cancún! It is a great pleasure to know you had a great time at Emporio Cancún, pampered by Deysi, she is indeed, a great asset to the hotel. I look forward in serving you back in the future. Cordially! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Make sure you visit the shop at hotel. I purchased beautiful bathing suit not very expensive. The ladies who work there are super sweet and helpful. Wonderful service at Starbucks too!! Great customer service overall!!
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Date of stay: March 2023
Value
Location
Service
Room Tip: So many chairs, different pools and beach never had trouble finding a spot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jose Paul Caballero, Atención al huésped/Recepción at Emporio Cancun
Responded 6 days ago
Dear Deana. Thank you very much for your lovely review. We are very proud of our staff, they work always diligently for all our guests and clients. We hope to serve you very soon in a non long future! José P. Caballero. Guest service manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$133 - $305 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
464
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Claim Your ListingEMPORIO CANCUN $199 ($̶6̶0̶4̶) - Updated 2023 Prices & Hotel Reviews - Mexico
Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Puerto Maya Cancun (0.2 miles), Mayan Museum of Cancun (0.08 miles), and Zona Arqueologica El Rey (0.2 miles).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Restaurante Cüa, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (0.2 miles) and Scorpion’s Temple (2.7 miles).