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Blvd. Kukulcan, retorno Gucumatz, Km 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
22 people are viewing this hotel
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$254
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Free cancellation until 06/03/22
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$254
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Free cancellation until 05/31/22
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Traveluro
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Travelocity$254
Hotels.com$254
Priceline$254
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (3387)
360
Panoramas (10)
Room & Suite (791)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Cancun
Updated 02/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 269 in Cancun
Location
4.4
Cleanliness
4.4
Service
4.3
Value
4.2
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

Full view
89Good for walkers
Grade: 89 out of 100
24Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
4227Reviews481Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
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Most Recent
Coastal763729 wrote a review May 26
1 contribution1 helpful vote
When my family and I visited in May 2022, we were served by Ramon Santos at the poolside bar. His promptness and attentiveness to our wants made the visit to Hotel Emporio even more incredible! In addition to the amazing service, the food at the restaurants was incredible, especially the Sunset Grill. I highly recommend Hotel Emporio as a destination for any family looking to have some time to relax in safety and comfort.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Lisa B wrote a review May 25
St Helens, United Kingdom2 contributions1 helpful vote
Our room was lovely, ( ocean view ) but the standard of alcohol on all inclusive was shocking , giving tequila instead of gin thinking we wouldn't notice . One of our friends left there laptop in the safe the week before and asked us to bring it back with us but omg what a drama we had trying to get it back ! Firstly they denied any knowledge of it ! We spoke to the customer service lady again no knowledge of it again , finally on the day we left we tried yet again with a lovely lady called Lauren/laura that rang house keeping and it turned up ! We was treated differently as we were British , no Mexican people were asked to put on there masks in the restaurants but we was , the hotel and the grounds and beach was nice but I wouldn't stay again due to the fact we was treated differently
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Date of stay: April 2022Trip type: Traveled
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Angela S wrote a review May 24
1 contribution
Everything was amazing! The staff was super nice and always accommodated to our needs in a quickly manner. The food was delicious & the entire hotel itself was beautiful. I will definitely love to stay here again in future trips. Ramon Santos, Julio, Maria, Ventura, sandi, Aide, Edwin & Lucio were all amazing.
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Date of stay: May 2022Trip type: Traveled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 3 days ago
Dear angelasz4553DJ. I appreciate your time in sharing your review. It is a privilege to read you had an amazing time with us, thank you for recognizing our staff members as well. We will be waiting for your next visit to Emporio Cancún. Warm greetings! José P. Caballero. Guest service manager.
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Julian wrote a review May 24
1 contribution
Loved my stay here enjoyed the beaches & hotel service. The bartenders are extremely professional & skilled. Ricardo Rico, Ramon Santos, Sandy, Ide , Julio , Lucio , Maria , Ventura . all very fun to talk to & make amazing drinks. Would recommend coming here 100/10
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Date of stay: May 2022Trip type: Traveled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 3 days ago
Dear Cruiser56403967597. Thenk you for your preference for Emporio Cancún during your last visit. I am very happy to read that you had an excellent time with us. Also thank you for commending a few members of our staff. I invite you to visit us again in the future, I am sure there´still more you can discover from our resort. Cordially! José P. Caballero. Guest service manager.
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Ramona H wrote a review May 23
San Bernardino, California102 contributions33 helpful votes
I had a great time in Cancun. Stayed at the Emporio Cancun. I loved it. The people where nice and the hotel was really pretty. I would stay here again. The beach had sargasso when we got there but after the 2nd day it cleared. The water was beautiful.
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Date of stay: May 2022Trip type: Traveled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 3 days ago
Dear 797ramonah. Thank you very much for your review. Comments like yours commit us to keep improving our products and services more and more each time. Please visit us again really soon. Cordially! José P. Caballero. Guest service manager.
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kimiismith wrote a review May 23
London, United Kingdom7 contributions
+1
Listen, everyone goes on holiday for different reasons right? Emporio definitely fulfilled what we wanted from ours, right from the start! We were greeted by the bellboys who were so lovely and polite. Our receptionist (I think Rosita) was through when checking us in explaining the QR codes and how to book the restaurants etc. The pool staff, Sandy and Mercedes were always on hand to make sure our drinks were flowing, excellent service! Abigail, Roberto, Artoro and Fatima did a great job in keep us entertained each day and were just so much fun to be around - they really put in a lot of effort with the guests! We especially enjoyed kyaking, tequila tasting, Spanish lessons and the museum with the iguanas lol! The food was good, buffet for all meals and plenty to eat! Carlos, Carolina and Artoro were always on had to make sure we were well tended to and watered. To be honest, all the staff that we encountered during our stay were lovely! If you don’t fancy the buffet, definitely go visit the Legacy Lounge where you can get wraps and sliders etc. our room was always clean with bottled water provided. We would 100% recommend going to Emporio!! From Pancho and family x
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Date of stay: May 2022Trip type: Traveled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 3 days ago
Dear Pancho and family. I would like to start by thanking you for your preference for Emporio Cancún. By reading your review I can tell you were more than satisfied in all aspects during your recent vacation time in our city. That is by far our goal, to have clients happy with our products and services, and of course with our staff. Comments like yours commit us to improve our services each day more and more. Please feel free to contact me ahead of your arrival, when you decide to come back to Emporio Cancún, there will always bee new surprises for you and your lovely family. Cordially! José P. Caballero. Guest service manager.
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jason116 wrote a review May 21
1 contribution
the beach and the weather were great! great service and really nice customer service. we had a great time in the pool bar with Edwin the bar tender was very attentive! the food service was great because you can order anything on the menu and Erendira Sanchez will due her best to get it to you as fast as possible! seriously great service and we are definitely coming back!
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Date of stay: May 2022Trip type: Traveled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 3 days ago
Dear z29chico. I am very glad to know you had a great time with us during your stay in Cancún.I appreciate your recent review as well. We will very happy to welcome you again in Emporio Cancún. Warm greetings! José P. Caballero. Guest service manager.
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637susan12 wrote a review May 18
Charleston, West Virginia, United States6 contributions2 helpful votes
My husband and I usually travel to Cancun once a year and have stayed at many all inclusive resorts. We are usually on a budget trying to get the most for our money. Overall for the price it was average in every aspect. Clean rooms, descent food, good service. If you are looking for an exciting resort this is not for you. Very laid back and quiet with not much to do. We enjoyed the lack of activity but if you want entertainment and nightlife this is not the place for you.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 5 days ago
Dear 637susan12. I would like to thank you for your preference in choosing Emporio Cancún for your vacation enjoyment. I am very glad to read we fullfilled your expectations. It is very good to know that you were not disturbed by the entertainment activities, but we do have at day and night. Once aagin thank you for your review and I hope you would visit us next time you travel to Cancún. Warm greetings from México! José P. Caballero. Guest service manager.
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Ottaway wrote a review May 17
8 contributions
+1
We just got home from a fabulous week in Cancun at Emporio Hotel. We loved the staff, Edwin, Sandy,and Julio. Were always smiling and attentive! These guys were such hard workers!!. They were our favorites! Sandra, Jose,Benjamin, Casandra were helpful ,friendly and Daniel the server manager took time to ask about the service we received. There were so many other great servers there too! The food and drinks were exceptional. Pools and grounds sparkling. Very happy with all inclusive. The entertainment crew by the pool fun. Our room was always clean and fresh. Comfy beds and nice linens and towels, tastefully decorated and newly remodeled. Housekeeping sent water or whatever else we needed. Bell boys , COVID tester and security all very pleasant. Good job Emporio Crew! Hope to see you again soon!
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Date of stay: May 2022Trip type: Traveled
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 5 days ago
Dear Ottaway. It is a pleasure to read reviews like yours, they commit us to keep working hard to enhance our products and services, We will keep working towards your entire satisfaction. Please allow us the pleasure of your visit during your next visit to Cancún. Warm regards from Emporio Cancún! José P. Caballero. Guest service manager.
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Lucio wrote a review May 16
Queretaro City, Mexico1 contribution1 helpful vote
This hotel doesn't care about their guests, at all! Let's start... Check-in: arrived at 6, we were at our room at 730. Receptionist (Caribel) was slow and inneficient. She doesn't know how to open a voucher. And never explained us where was our room, where to take meals, anything at all. Beach bar: after waiting for 30 minutes we never were able to get a drink (supposedly included). Bar tender in a racist manner just served blond, foreign customers. Room: There exist "adult only" rooms. We were given one, with our 3 y.o. Child. Dangerous with a pool just outside the door. The party: Suspiciously looking people in the room next door with music that made the windows tremble. When we complain, the hotel respond us that w they were "frequent guests". If you are not one of those, better not going to this property. The solution was to love to another room (of course a cheaper category) with our asleep boy in my arms I the middle of the night. I used to come to Emporio a lot. Since Te renewal, the pandemy or something happened, they forgot that their guests are their income. Avoid. PS. Food was good.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Laura Castillo, Propietario at Emporio Cancun
Responded 5 days ago
Dear Luciolp. For a start, I want to thank you for giving us the oppotunity to serve you during your last visit to Cancún. All our guests comments are really important to us, they tell us what our guests expectations are and those who were not fullfilled. We are learning a lot from your review and, of course they will be analized in all different areas to promote changes as sson as possible. We are providing more orientation at our front desk staff, our food and beverages director is very close supervising the service in all different outlets. I knew there was a mistake by reserving you a room in a different area that you requested for, which I truly regret. We wouldn´t like to lose your trust, please believe me, we do care about our guests, please give us the opportunity to serve you once again to live the changes we are operating. Cordially! José P. Caballero. Guest service manager.
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PRICE RANGE
$106 - $223 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
464
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Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Puerto Maya Cancun (0.2 miles), Mayan Museum of Cancun (0.08 miles), and Zona Arqueologica El Rey (0.2 miles).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Restaurante Cüa, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (0.2 miles) and Scorpion’s Temple (2.7 miles).