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Blvd. Kukulcan, Retorno Gucumatz, Km, 17 Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 02/28/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2603)
360
Panoramas (10)
Room & Suite (671)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Cancun
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#59 of 229 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Emporio Cancun is located 15 minutes from Cancun International Airport at km 17 next to the newly opened Museo Maya, between the Caribbean Sea and the Nichupte lagoon in the hotel zone which is a strip of white sand being the main tourist attraction city. Inspired by the grandeur of the Mexican-contemporary architecture, Emporio Family Suites Cancun is located in a tropical oasis, combining natural beauty and unique landscapes making it an ideal resort for the whole family. Consisting of 12 towers hotel offers a resort that will make you feel at home. Has a total of 399 rooms and suites with a contemporary style, equipped with fully kitchens and confortable areas indoor to provide warmth, privacy and comfort needed to rest.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Head massage
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Safe
Kitchenette
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

Full view
88Good for walkers
Grade: 88 out of 100
25Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
3,406Reviews404Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Veronica Esquivel wrote a review Sep 18
Los Angeles, California8 contributions1 helpful vote
The service from the bell-man to the front desk was splendid. I love when the staff is attentive and helpful. The rooms were really clean and had a spectacular view. My favorite part was the access to the ocean. I always tend to choose a hotel with this feature because I love going to the beach. I stayed for 3 days and I loved each day of it. As a guest, you also get a discount at the restaurant which I also highly recommend. I am huge on buffet style restaurants and the food was good quality.
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Date of stay: July 2020
Rooms
Cleanliness
Service
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Response from Gerencia General, Propietario at Emporio Cancun
Responded yesterday
Dear 2629TWveronicac Thank you for sharing your comments about your stay. It is pleasant to know that the hotel staff treated you as you deserve and that you have enjoyed the room and the spectacular view As well as food and drinks We are waiting for you soon for more surprises. Sincerely Omar Vazquez Gaytan
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Gabe R wrote a review Sep 17
Hoboken, New Jersey1 contribution
Awesome service and had the best experience ever! Staff is amazing and really know how to make you feel At home! The views and food and drinks were amazing! Definitely recommend coming here and so much good value!
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Date of stay: September 2020Trip type: Traveled solo
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 3 days ago
Dear gaber2016 Thank you very much for sharing your comment about your experience at Emporio Cancun. It is pleasant to read that it felt like home. It's good that I enjoy the food and drinks, as well as the view from your room. We are waiting for you soon with new surprises for all of you. Sincerely Omar Vazquez Gaytan
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Elijah D wrote a review Sep 12
1 contribution
Muy bien! David Gonzalez was incredible! His service was incredible! The chefs were also on top of it. Offering up and incredible new menu, and persevering despite the heat. The wait staff (including david) were stellar. Facing down a busy Saturday night crowd,they fought bravely to ensure the best possible service on the peninsula that night. 10/10 would recommend both the Emporio, and the entire kitchen, especially David Gonzalez! .
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 6 days ago
Dear 305elijahd Thank you for sharing your experience in the restaurant with the excellent service you received from David Gonzalez as well as the chefs Thank you for recommending the kitchen in general. We are waiting for you soon with more surprises. Regards
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Calish wrote a review Sep 12
Chicago, Illinois562 contributions52 helpful votes
+1
I really wanna like this hotel since they have so many good reviews but I really didn’t enjoy my experience here. The hotel it’s in an open concept so walking thru there’s no AC except for your room and the lobby area (which I didn’t feel cold air either) but for the rest it’s open. They only have 2 restaurants, the big one that looks extremely small for the number of rooms in this place and one specialty restaurant, Italian which I had a bad experience with their staff. The beach bar was a mess and disgusting. My husband went to get 2 beers and they told him they will bring it to our chairs, after 15 min waiting I decided to go there to see what's going on. These bars was very small, they didn't have any more clean glasses and went someone brought the dirty ones they literally just rinsed it with water and maybe some chemical but not with a machine or hot water to kill the bacteria, I thought was very antigenic. On top been small, not good clean glasses they only had 1 staff so people were waiting for a long time. I'm my head was the whole time, is this is how they clean the glass I can't imagine how clean it's their restaurant. Talking about the restaurant the food was ok, nothing fancy or tasty, since their buffet was also open concept it was very hot there. On a positive note, the rooms seem to be remodeled, they look very nice and spacious, I would say they only good thing I found in this hotel. I honestly wouldn't stay or recommend this hotel, there's way better option in Cancun.
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Date of stay: September 2020
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 6 days ago
Dear Calish Thank you for sharing your opinion on the rooms which met your expectations. We are a beach hotel therefore most of the complex is outdoors. I offer an apology for the situation that happened in the restaurant and the bar, I will personally verify with the Food and Beverages manager the reason for this situation. Sincerely
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ChrisAMetcalf wrote a review Sep 10
Las Vegas, Nevada155 contributions15 helpful votes
The staff was very friendly and helpful. The property was decent and clean, but part of it was also under construction. I did not care for the food at the Italian restaurant, but the food at the buffet was mostly good.
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Date of stay: February 2020
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 1 week ago
Dear ChrisAMetcalf Thank you for taking the time to share your comment about the cleanliness of the property. Indeed we have a renovation that does not interfere with the hotel services. It's good that I enjoy the buffet food. We look forward to your return with your whole family. Regards Omar Vazquez Gaytan
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Previous
PRICE RANGE
$73 - $203 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
400
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Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Parque Maya Tours (0.2 miles), Mayan Museum of Cancun (0.1 miles), and Zona Arqueologica El Rey (0.2 miles).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Bacoli Tratoria, Restaurante Condimento, and Pina Colada Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (0.2 miles) and Scorpion’s Temple (2.7 miles).
Does Emporio Cancun have any great views?
Yes, guests often enjoy the harbor view available here.