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Blvd. Kukulcan, Retorno Gucumatz, Km, 17 Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
22 people are viewing this hotel
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Free cancellation until 05/17/21
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Traveler (2713)
360
Panoramas (10)
Room & Suite (382)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Cancun
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 240 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Emporio Cancun is located 15 minutes from Cancun International Airport at km 17 next to the newly opened Museo Maya, between the Caribbean Sea and the Nichupte lagoon in the hotel zone which is a strip of white sand being the main tourist attraction city. Inspired by the grandeur of the Mexican-contemporary architecture, Emporio Family Suites Cancun is located in a tropical oasis, combining natural beauty and unique landscapes making it an ideal resort for the whole family. Consisting of 12 towers hotel offers a resort that will make you feel at home. Has a total of 399 rooms and suites with a contemporary style, equipped with fully kitchens and confortable areas indoor to provide warmth, privacy and comfort needed to rest.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Private balcony
Safe
VIP room facilities
Kitchenette
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

Full view
88Good for walkers
Grade: 88 out of 100
24Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
3,556Reviews410Q+A100Room tips
Traveler rating
  • 1,975
  • 904
  • 378
  • 142
  • 154
Time of year
Traveler type
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  • English
Popular mentions
Dick A wrote a review Dec 3
Falls Church, Virginia5 contributions1 helpful vote
I have been to Tulum twice this year and each time I make it a point to come and stay at Emporio to recover from my fun time in Tulum. It so relaxing and the rooms are beautiful. I love all the upgrades! The price is also the best for the quality you get in Cancun.
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Date of stay: December 2020Trip type: Traveled with friends
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 2 days ago
Dear 652dicka I appreciate your comments about your stay at Emporio Cancun and it will be a great pleasure to assist you again with your whole family for new surprises. Sincerely Omar Vazquez Gaytan Director General
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Mary H wrote a review Dec 2
North Dakota18 contributions4 helpful votes
1) arrived at 7 am. Early check in...in the room by 7:30. 2) Coral...concierge set up lovely anniversary room decorating. 3) excellent service everywhere 4) food is great. We usually leave property to eat out...per covid we didn't leave the property. Husband is a foodie and was thrilled with the food. 5) Beach is gorgeous 6) one side of property is newly remodeled...we saw changes in things in the week we were there. 7) room was gorgeous...loved the layout, balcony and bathroom. 8)Italian restaurant is phenomenal...just make reservations. 9)loved this property. 10) can't wait to go back to see the remodeled finale. Antonio, Juan, Coral, the massages on the beach as well as the pool staff...amazing 👏
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Date of stay: December 2020Trip type: Traveled as a couple
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Favio Estrada wrote a review Nov 2020
Bound Brook, New Jersey5 contributions
This is a very good all-inclusive hotel the bar the Italian restaurant food very good all the staff special thanks to Manuela our house keeper and Yair yam in the entertainment, and all the protocol for the covid19 very good,our vacation was amazing.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 1 week ago
Estimated Favio 11 Thank you for sharing your experience with us and for mentioning part of the staff, who made your vacation unforgettable. We hope to have your whole family again. Sincerely Omar Vazquez Gaytan Director General
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Eve J wrote a review Nov 2020
San Diego, California6 contributions1 helpful vote
+1
From the second we got here to emporio the service was excellent. The staff was very helpful and very friendly, they upgraded us to an ocean view room and it was the best room we could ask for. Housekeeping was very good and gave us more than what we asked for. The restaurant was delicious and the bar by the pool was super cool. I would definitely stay here again.
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Date of stay: November 2020Trip type: Traveled with family
1 Helpful vote
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 3 weeks ago
Dear 796evej We are so pleased to hear that your expectation was achieved. Thank you for taking the time to share with us your input. Sincerely, Omar Vazquez Gaytan Managing Director.
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Cub@Customerfriend wrote a review Nov 2020
3 contributions1 helpful vote
I was a guest at this hotel during the weekend of 10/24/2020 and the front desk manager is very a disrespectful woman with employees and guests both, have no professionalism ,class, customer service skills ,no compassion for ill people. I witnessed so far 3 incidents ,hostile and unprofessional language with one of the employees, a really heated discussion with a diabetic guest because the hotel staff put the insulin in the freezer, the manager sweep the floor with the poor diabetic lady Also unfortunately the hurricane Z got us while we were there and all my friends garments were wet because the water licked to the room. Close call for me because of my friend. The manager (same woman)acted very immature and inconsiderate ,claiming nothing is free in the hotel and my friend had to pay for dry cleaning services.. That woman should not hold the position in that hotel and should be demoted or let go.
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Date of stay: October 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 4 weeks ago
Dear Guest, first of all, thank you for your comments that allow us to check into all the details that are part of our service. We have look into this matter carefully and conducted a proper investigation. We really thank you for your input. Looking forward to be able to host you Best regards, Sincerely Omar Vazquez Gaytan Managing Director.
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Previous
PRICE RANGE
$73 - $203 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
400
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Frequently Asked Questions about Emporio Cancun
Which popular attractions are close to Emporio Cancun?
Nearby attractions include Parque Maya Tours (0.2 miles), Mayan Museum of Cancun (0.1 miles), and Zona Arqueologica El Rey (0.2 miles).
What are some of the property amenities at Emporio Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Emporio Cancun?
Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom.
What food & drink options are available at Emporio Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporio Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Emporio Cancun?
Conveniently located restaurants include Bacoli Tratoria, Restaurante Condimento, and Pina Colada Restaurant.
Are there opportunities to exercise at Emporio Cancun?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Emporio Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Emporio Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Emporio Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (0.2 miles) and Scorpion’s Temple (2.7 miles).