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Emporio Cancun

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Blvd. Kukulcan, Retorno Gucumatz, Km 17 Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2876)
360
Panoramas (10)
Room & Suite (715)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#39 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Table tennis
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Desk
Housekeeping
Interconnected rooms available
Private balcony
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Oven
Stovetop
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish

Location

Full view
87Good for walkers
Grade: 87 out of 100
23Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
3739Reviews438Q+A100Room tips
Traveler rating
  • 2,124
  • 926
  • 385
  • 145
  • 159
Time of year
Traveler type
Language
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  • English
Popular mentions
Russel B wrote a review Jun 12
1 contribution
Very nice accomodation. Good food. Good drinks. Excellent company. Wonderfule pools and beach access. Attractive people. I played pool with a gentlemen named Alex which made the entire trip so much better.
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Date of stay: June 2021Trip type: Traveled as a couple
Helpful
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 2 days ago
Dear 165russelb Thank you very much for sharing your experience, what a pleasure to know that I enjoy good food and drinks, thank you for mentioning Alex one of our stars in the service. We are waiting for you soon with your whole family. Sincerely Omar Vazquez Gaytan Managing Director
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Roei L wrote a review Jun 8
1 contribution
Emporio was amazing. I couldn’t have asked for a better trip. Fatima was so kind and so was “el jefe” as we called him and Yair. All of the people at the activities desk were so nice and kind. Thank you Cancun for everything. Also emporio was the cleanest and most sanitized hotel I have ever seen. Overall I would give this hotel a 10/10.
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Date of stay: June 2021Trip type: Traveled with friends
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 6 days ago
Dear Cancun 2021 trip: Thank you for your comments. See you soon again. Sincerely. Omar Vázquez Gaytan Director General
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Drew L wrote a review Jun 7
1 contribution
Fatima, Alejandro, Zahir are the best. They have really good dancing lessons and the volleyball was a lot of fun. Thank you!! I will definitely recommend to my friends. They were very fun and energetic.
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Date of stay: June 2021Trip type: Traveled with friends
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 1 week ago
Estimated Thank you for mentioning to the entertainment staff, what a pleasure to read that they exceeded your expectations in the service. It will be a pleasure to serve you again. Greetings Omar Vaquez Gaytan Managing Director
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Jessica A wrote a review Jun 6
2 contributions1 helpful vote
Alex , Yair and Fatima were my absolute favorites ! 100% would come back again! Even to see them ! They put a smile on my face EVERYDAY :) volleyball was the best activity next to aerobics! They animators were really fun and made everyone really comfortable!
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Date of stay: June 2021Trip type: Traveled with friends
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 1 week ago
Dear jessicaa Thank you for your comments about your amazing experience with us and of course I will send your congratulations to our Animation staff. We hope to see you soon Omar Vazquez Gaytan General Manager
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Kate B wrote a review Jun 6
1 contribution
Alejandro (Alex) and yair were the best people and made the whole experience amazing! Played games and a great atmosphere! They were so nice and made the trip 100 times better! The whole environment was amazing I would totally come back!
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Date of stay: June 2021Trip type: Traveled with friends
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Response from Gerencia General, Propietario at Emporio Cancun
Responded 1 week ago
Estimated katebG4876QN I appreciate your comments and We will extend your congratulations to Alejandro and Yair, two of our stars in the service. It will be a pleasure to serve you again Sincerely Omar Vazquez Gaytan Managing Director
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PRICE RANGE
$73 - $203 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
464
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