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Oasis Palm

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2,685 Reviews from our TripAdvisor Community

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Showing 918: English reviews
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Reviewed 4 days ago NEW

My husband and I, as well as my mother, flew direct from Kelowna, BC. Canada with Sunwing Airlines to Cancun and had the most amazing experience while on our 1 week too short of a beautiful holiday. We stayed in a room with a beautiful ocean view and loved it. It was nice and quiet in our room while we...

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Helpful?
Thank Marlene H
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Marlene, We appreciate the time you have taken to share such nice and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant...

Reviewed 6 days ago NEW

My girlfriend and I went to Oasis Palm with 12 of our best friends from college for our Senior Spring Break. Me personally this was the 2nd Cancun resort I have stayed at, and 3rd all inclusive resort total. Beach-Ocean-Pool The outside area of the resort is beautiful and is absolutely great. There is 2 pools you can swim in...

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3Thank kersey22
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you and your girlfriend as guests. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at...

Reviewed 1 week ago

We checked in at the Oasis Palm, with our family and they gave us a room with one King size bed. We could have two beds for an additional fee. So we had to pay an extra $500 American for our family to have a vacation. Kind of a joke.

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2Thank Jodi R
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Jodi, Thank you very much for sharing your comments with us and for choosing us to host your vacation in Cancun. We are truly sorry for the inconveniences you encountered during your stay; we appreciate the feedback which we have used to improve our service and facilities, and apologize for the incident with the front desk. We have investigated...

Reviewed 1 week ago via mobile

We travelled here on 30th Oct for 1 week! Had an amazing time the whole holiday was incredible. Beach amazing pools fantastic the only one niggle I had was no balconies in the rooms but that's not enough to dampen my time here. Pirate ship brilliant and definitely visit coco bongos fab night out

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Helpful?
Thank 717lilliew
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Lili, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. It is a pleasure to know you enjoyed our dining options, activities, facilities and especially our excellent service. We would be honored to welcome you again on your next vacation. Kind...

Toronto, Canada
Reviewed 2 weeks ago via mobile

After reading a lot of mixed reviews I was a little weary. I had 14 people going to the oasis Palm for my bachelorette and over all our experience was pretty good! Our rooms were upgraded to the grand oasis Palm, so they were a bit nicer then the rooms in the oasis Palm, and they were all places down...

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3Thank LittlePinkPassport
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for your kind comments and for choosing our hotel for such an important celebration. We are pleased to hear you had such a nice time with us. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work....

Cottage Grove, Minnesota
Reviewed 2 weeks ago

The room was clean. The food was pretty good. Loved the taco place! The buffet does not change, but I only stayed for four days so it wasn't a big deal. The nightly shows were good and pool side games daily were hilarious. They even had zumba classes! It was definitely a good deal for the price.

Review collected in partnership with this hotel
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Helpful?
Thank Tricia C
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Tricia, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed our entertainment and that you thought...

Kingston, Canada
Reviewed 2 weeks ago

This was my first trip to Mexico, and it definitely won't be the last! I've never ever had such amazing service from the hotel to the clubs downtown Cancun! At the hotel, everything was clean, the al la cartes were good! The buffet was okay, nothing special but I've definitely had worse. All the employees were helpful and happy to...

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Helpful?
1Thank jaime172017
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Jaime, Thank you very much for your kind and positive review. We are delighted you enjoyed our activities, shows and restaurants. We will surely congratulate the staff you mentioned for providing an excellent service. It was a pleasure to have you as our guest and we hope you can visit us again soon. Best regards. Adelaida Arzola

Edmonton, Canada
Reviewed 2 weeks ago

My boyfriend and I spent an utterly disappointing 2 weeks at this resort. Their website claimed that all rooms had fridges (which we always look for) and safes. When we got there - no fridge and you had to pay a daily rate for the safe. Toilet backed up and took hours for help to arrive. Sewer kept bubbling up...

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Helpful?
Thank alphajenedmonton
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every...

Perth, Canada
Reviewed 3 weeks ago

Just returned from a week at the Oasis Palm and was overall satisfied with my stay. Decent resort for the price, but definitely caters more to families. If you are looking for a party resort, book elsewhere as there is really no nightlife on the resort other then the "disco". You are close enough to the main strip that a...

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1Thank Layne B
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Layne, Thank you for taking the time to share your experience. We are delighted you enjoyed stay with us and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. It is a shame to hear that one of our...

Salmon Arm BC Canada
Reviewed 3 weeks ago

We were shocked when we arrived to find we were at the Resort for Mexico The front desk staff was less than happy to see us. Service staff was very gracious and helped us to our room which was older and not beautiful BUT unbelievably clean! The wait for buffets was less than desireable but once in the restaurants the...

Review collected in partnership with this hotel
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2Thank jxk546
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile....

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 

Additional Information about Oasis Palm

Address: Blvd Kukulkan km 4.5, | Hotel Zone, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $173 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Reservation Options:
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#50 Top resorts Hotel in Cancun
#51 Spa Hotel in Cancun
#60 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Oasis Palm staff and other travelers.
265 questions
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Questions? Get answers from Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I think the higher (to the 8th) floor the quiter it will be.”
 of 5 bubbles lauralety, 4 weeks ago | Read review
“Prefer the higher views for scenery”
 of 5 bubbles lisatY9277IU, 4 weeks ago | Read review
“If you want an early bedtime get a logo on view as it is more quiet.”
 of 5 bubbles donnaw51, Jan 31, 2017 | Read review
“High floor overlooking lagoon for quiet rooms. ”
 of 5 bubbles PatrickASGwatkin, Jan 31, 2017 | Read review
“The view was lovely from the higher ocean view room”
 of 5 bubbles Zosah, Jan 30, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question