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Cheaper
Average
Higher
About
3.5
#132 of 243 hotels in Cancun
Location
4.2
Rooms
3.5
Value
3.4
Cleanliness
3.7
Service
3.5
Sleep Quality
3.7
Para su próximo viaje de negocios o placer al caribe mexicano, permítase vivir una experiencia de hospedaje diferente en City Express by Marriott Cancún.Todas las estancias incluyen desayuno tipo americano; nuestros 3 tipos de habitaciones están pensados para ofrecer un espacio moderno y climatizado, ideal para descansar y realizar sus actividades laborales sin interrupciones con una conexión WiFi de alta velocidad. En nuestras áreas comunes puede emplear los espacios de negocios o salas de juntas. Pensando en sus momentos de relajación, tiene la opción de usar la alberca o el gimnasio. Si viaja con vehículo propio, tiene la opción de usar una de nuestras plazas de estacionamiento. Para aprovechar su viaje a la zona sur del país, puede complementar su experiencia visitando áreas de interés como el Malecón. City Express by Marriott Cancún le brindará una grata experiencia en su próxima visita a este paraíso mexicano.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Our second stay at this hotel. Love the location, within walking distance to the Mall and the Main street. Clean rooms, pool and buffet breakfast included in the price. Be aware, check in is very slow and they don't tell you everything, such as the Internet wireless code. You have to ask for it. But, remember...this is Mexico!
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip:Try and get a room away from the elevators
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun
Responded Apr 29, 2023
Dear denisf255, thank you for staying at City Express. We are glad you enjoed yur experience at the hotel and the convenient location, we offer an apology for not providing the wifi code upn check in, we hace already reviewed the process to make sure we provide it as part of por Check in. We look forward to hosting you back in the near future. Cordially, José Carlos Vázquez
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Very comfortable hotel and you can have a good rest, although they are focused on people who go for work, you can go as a family and the stay is very comfortable, the rooms are very clean, although the television is a little old and small, good internet service , and the buffet breakfast in standard quality, nothing extraordinary, we had the broken coffee machine because it is the one that everyone uses, in addition to the fact that the dining room is small, so it has few tables and fills up very quickly to be able to have breakfast
It is very well located since it is a few steps from a large shopping plaza and close to the Cancun boardwalk and there are many places nearby to visit, even on foot.
The bad: you can see that they have little staff because there is a lack of attention in some areas, and you can see the employees who are always saturated, running and stressed. although the attention was always good.
In general, for the cost benefit, I would go again or perhaps look for another option for the same price.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:traten de investigar como tomar el transporte publico o caminar, por que los taxis son muy caros
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible breakfast service. There are three people in the service and at all times there is a lack of food, it takes up to 20 minutes to reach the breakfast bar. They are locked behind the breakfast bar, guests comment that there is no food and all they do is close the doors again.
I have been staying for two days and the service is the same.
The service they offer is unacceptable
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Llegar temprano por qué el estacionamiento es ilimitado y los carros de quedan expuesto afuera
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Cancun Bay Resort for 9 days (Nov 26-Dec 4).The room was clean and nicely cleaned every day. There was a small fridge that was replenished with water, soda, fruit juice everyday. The resort is small but a perfect size. Dining options were great at Cancun Bay , especially for a small resort. By the larger pool (ocean side) there is a grill bar with burgers, hot dogs, nachos, fruit). at 11:30, the sushi bar opens by the quieter pool until 6 pm. Great sushi made on demand. The main buffet serves for breakfast, lunch and dinner. Food was great to us, not like the food of a luxury resort but we find they make great efforts to keep it diverse. They have theme nights (Asian, bbq, carribean, italian, chef, etc.). There is a also a small restaurant - Italian - with more sophisticated dishes and presentation. Reservation is required bc it only has a few tables for a more intimate experience. There was a saxophone playing live. There is a also a room service menu. We ordered once and took the food to the outdoor patio. Selections were different (like a club sandwich) so that was a nice change. They charge $5 for room service but was really worth it. The employees are really what makes this resort the best. I would like to recognize specifically Emme, Garbriel, and the activities director Aaron. Never met our housekeeping attendant in person but was great. A great vacation. We will be back!
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun
Responded Jan 20, 2022
Dear bebloyer, I believe this pots was for a different property, not City Express Cancún. Best regards,
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Me and my family stayed the night at this hotel the receptionists were very kind and caring Althought the hotel was complete garbage, the horrible smell of humidity was very potent even though the rooms had a carton saying ''we take care of our rooms and that they were a appropriately, desinfecting them and or cleaning I highly doubt that. there were hairs in the bed sheets and even the sink was shaggy and disgusting. Due to some health problems I have Asma if you have any breathing of lung liked conditions please avoid these place i needed to change hotel.
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip:please avoid while visiting cancun!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun
Responded Apr 29, 2023
Dear Ronech, I would like to thank you for your preference. I apologize for your experience while staying at City Express, we do have a very thorough cleaning and sanitizng room celaning process, so I have reviewed this with all our staff to make sure we offer the best service to our guests, please contact me next time you visit Cancpun in order for you to experience the improvements we have made. Cordially, José Carlos Vázquez
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This should be a nice hotel, but when we arrived late at night we noticed a faint sewage smell throughout the lobby. When we arrived in our room, the smell was stronger, and when we flushed the toilet ... just wow. Like raw sewage wafting through the room. This was true in both of our rooms, so it was not a localized problem. The smell was so nasty we had a hard time sleeping and could not shower in the morning because the shower shared the same enclosed room as the toilet.
The manager informed me that they, "Do not do refunds." Too bad your room and the hotel smelled like a sewer. But the manager did tell me, "We were not the only ones to mention this." Hmmm. Maybe do something about it then?
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from City_Express_Cancun, Front Office Manager at City Express by Marriott Cancun
Responded Jan 17, 2020
On behalf of the entire City Express Cancun team, we appreciate your preference, and we regret the bad experience with us, we will be channeling your comments to the responsible area to follow up. We hope you give us the opportunity to stay with us again and thus show that your comments were answered.
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Okay where should I start. This hotel stated that it has airport shuttle that would transport customer to and from the airport. A week before our trip, my wife sent out 3 emails to them regarding our flight and date/time of arrival. We did not get any answer, so we assume that they would have known, beside what can we do? We already pay into the hotel, and with work and kids, we don't have the time to reach out anymore. When we arrived at Cancun Airport, we did not see any sign or shuttle regarding "City Express". The great people of "Express Taxi" helped me call the hotel. Because thestaff at the City Express Cancum does not speak English, the taxi staff helped me talk to the front desk staff of the hotel. They stated that they cannot get to us until 30-40 mins at shuttle stop #30. We wait and they never came, so we end up getting our own taxi which cost us $50. F@$& this place. At the time of this review, the hotel is in the middle of nowhere near any market place. We ate at the hotel with limited menu selection. We had spaghetti which was simple and plain, burger and fries (simply made), and salmon which was descent. The price of the food was over price, I have to say. Then only good about the hotel is the room looks clean, but the sheet does smell a bit. I don't think that all of the sheet were washed but I cannot proof that. Overall, I do not recommend this place. I hate writing bad review, but people needed to be aware of the bad.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip:Try to call or reach out WITH a respond from this place if you do rent here for airport shuttle.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun
Responded Apr 29, 2023
Dear Duke-Tran_97, Thank you for your preference. I would like to clarify that our property City Express Cancun, located downton, next to the largest shopping mall in Cancún, does not offer the service of an airport shuttle, you might have probably stayed at our sister hotel City Express Plus. I apologize for not enjoying your visit this time. I look forward to hosting you next time you visit Mexico and any of our properties in the Cancun area. Cordially, José Carlos Vázquez
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If you book this hotel for the free shuttle then don't take this one. Take the Fairfield or Hilton, a little more expensive but reliable shuttle service. We have been trying to call them for over 3 hours, over 50 times and their phone is still ringing busy. Their free shuttle is just made to bait guests but is non-existent
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Automatically translated
Date of stay: November 2024Trip type: Traveled as a couple
Room Tip:À ne pas réserver si c’est pour la navette gratuite, service inexistant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Improve the pillows, but above all change the climate devices, the current ones make a lot of noise in all the city hotels that I have stayed at. Everything else is excellent. Food with good seasoning. Comfortable mattresses.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Cambiar los aparatos de clima por otros más modernos los actuales hacen mucho ruido y las...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was too run down, the air conditioning was not served, the breakfasts were much to be desired and well, to tell the truth, everything was very bad. The reservation took too long and it was nothing my liking We have to improve a lot Just because it's cheap doesn't have to mean the service is bad.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:No hagan caso de sus promociones no saben ni lo que promueven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Buenos días, gracias por su comentario. Hemos realizado mejoras en menú de desayuno tomando en cuenta la opinión de nuestros huéspedes, contar con staff capacitado así como cambio de algunos equipos en la propiedad para brindar un servicio de alta calidad a quienes nos brindan su preferencia. Quedamos a sus órdenes.
There are more places to choose from in the Cancun area.
PRICE RANGE
$74 - $98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city express cancun hotel cancun, city express hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
128
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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