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Fiesta Americana Villas Cancun

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#24 of 181 Hotels in Cancun
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Fiesta Americana Villas Cancun
Fiesta Americana Villas Cancun
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1,457 Reviews from our TripAdvisor Community

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Showing 603: English reviews
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

I spent a week here and I can honestly say I have never experienced such genuinely friendly staff. Nothing was too much trouble, and when we asked to move rooms due to some particularly noisy neighbours in the room next door, this was dealt with incredibly efficiently by reception. The entertainment staff were friendly, and despite the resort being quiet...

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Helpful?
Thank Anna H
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for taking the time to share your experience on the community. We are glad to know that you enjoyed your vacations and the turning on of the Christmas tree lights cocktail. We look forward to having the opportunity of serving you again, if there is anything else that we could do for you, please...

Stamford, England, United Kingdom
Reviewed 1 week ago NEW

The location is great as the hotel backs onto the beach while is easily accessible off Kukulkan boulevard. The staff are incredibly switched on and friendly from the concierges (esp Ignacio - yes I know its a plug as he gave me his card) reception desk staff, waiters in the beach side restaurant and cleaning staff (very important people). The...

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Helpful?
Thank Hilary A
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I am truly sorry to know that we you were affected by the noise in the hotel next...

Reviewed 1 week ago via mobile

Older property and looked it. Staff was nice and helpful. Food was relatively good and inexpensive; but the pool was not heated and way too cold for our young children. No natural beach. Needs upgrade on pool chairs.

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Helpful?
1Thank Yinka A
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know that this situation affected during your stay, please accept my most sincere apologies. it is important to let you know that although we have a heating system in the pool, the temperature was affected during last days due to the weather in Cancun. We look forward to having the opportunity of serving you again,...

Auckland Region, New Zealand
Reviewed 1 week ago

This hotel complex is in a good location very close to the main party and shopping central area in Cancun if you are into that. We were given a room with a balcony and an excellent view over the Carribean. The staff were friendly and helpful particularly with arranging our tours into the Mayan sites throughout the Yucatan region. The...

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Helpful?
Thank Tenshi2014
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I look forward to having the opportunity of serving you as you deserve, during your next visit to...

Lethbridge, Canada
Reviewed 1 week ago via mobile

I visited with my Family this hotel and we enjoy everyday ! Rates were very good that week .The room was very clean and spacey . All rooms seems to have ocean view, but our room was in the top level and the balcony was just in the middle for a prefect view. Staff was always friendly at all time....

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Helpful?
Thank Salvazam
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that our facilities, view and service did please you, I assure you that I will pass your thankful words with Rocio. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let...

Florida, United States
Reviewed 1 week ago

We choose this hotel because we trade my timeshare points and what a disappointment. The room smells, the food and drink were terrible. The pool is freezing cold. The little market is poor of snacks options. My family and I did not like this hotel and will never go back there.

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Helpful?
Thank carinasiqueirah
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I am truly sorry to know that we did not fulfill your expectations, we would like to have...

Reviewed 1 week ago

Hotel was very clean and reasonably priced. Stayed in room 210, it was near RUI hotel bar, so loud at night!! Room was clean with a decent fridge, and microwave. We had a partial ocean view from balcony, it was beautiful. I would stay again, but did not enjoy being approached to buy an excursion, or listen to time share...

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Helpful?
Thank Jenny F
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I assure you that I have shared your comment with the Sales Manager, in order to soften the...

Phoenixville, PA
Reviewed 2 weeks ago via mobile

Hotel is just passed the bustling night club area - easy 5 min walk. Brand new beautiful supermarket and Starbucks are also within 5 min walk. Since the hotel is around the corner of the top of the hotel district the beach is spared the big waves of the strip so swimming is possible year round. Facilities are dated and...

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Helpful?
Thank RSR-01
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for taking the time to let us know your comments regarding your recent visit to Fiesta Americana Villas Cancun, your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I look forward to having the opportunity...

Ohio
Reviewed 2 weeks ago via mobile

We could ditto the prior review! We stayed 11/4-11/11, and found it to be a great combination of location, hospitality, privacy and. . My initial impression was honestly of disappointment (more in a moment), but totally grew to love it and plan to go back. Positives first, as they outweigh negatives: 1) the staff. Wow. So customer-service focused and friendly,...

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Helpful?
Thank luv2travel617
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. I am truly sorry to know about that issues during your staying, please accept my most sincere apologies. I have reviewed your comments altogether with our Executive Team and we are taking specific actions to avoid similar situations in the future. We look forward to having...

Huntsville, United States
Reviewed 2 weeks ago

As reflected in other reviews, Fiesta Americana Villas, Cancun, is a small, older property among many newer, larger properties. However, don't let that scare you away. Initially, you may notice minor improvements needed, like mis-matched tiles in the pool, but nothing to really complain about. Then, as you meet the staff and get into that relaxed vacation mode, you will...

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Helpful?
Thank Rick Jackie d
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent the most relaxing vacations at FA Villas Cancun. We are so proud to know that we fulfilled our main objective: exceed your expectations. I am certain this comment will motivate all of us to keep searching for excellence. We look forward to having the opportunity of serving you again, if there...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Fiesta Americana Villas Cancun

Address: Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $134 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fiesta Americana Villas Cancun 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Fiesta Americana Villas Cancun Hotel Cancun
Fiesta Americana Cancun
Fiesta Americana Hotel Cancun
Fiesta Americana Vacation Club Cancun
Cancun Fiesta Americana
Hotel Style:
#19 Spa Hotel in Cancun
#24 On the Beach Hotel in Cancun
#43 Family Hotel in Cancun
#45 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Fiesta Americana Villas Cancun staff and other travelers.
51 questions
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Melbourne, Australia
10 months ago
mexico
over a year ago

See all questions (51)

Questions? Get answers from Fiesta Americana Villas Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms alongside the Hotel Riu can be noisy.”
 of 5 bubbles 246hilarya, 1 week ago | Read review
“Request balcony and ocean view”
 of 5 bubbles Tenshi2014, 1 week ago | Read review
“Ask for a room facing the pool.”
 of 5 bubbles 769glenc, 2 weeks ago | Read review
“Request a room facing the ocean and pool....”
 of 5 bubbles jeffpags, 3 weeks ago | Read review
“All the resorts seem to start their construction in the fall. Check with the resort before booking”
 of 5 bubbles rjclarke2016, 3 weeks ago | Read review
5 of 5
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