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Live Aqua Beach Resort Cancun

Travelers' Choice award winner
#4 of 182 Hotels in Cancun
GreenLeadersGold level
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Live Aqua Beach Resort Cancun
Live Aqua Beach Resort Cancun
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8,685 Reviews from our TripAdvisor Community

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There are newer reviews for Live Aqua Beach Resort Cancun
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Showing 6,840: English reviews
Maryland
Reviewed March 26, 2015

First, we travel a lot so I can compare this resort to many others in the Caribbean. A small group of us stayed at Live Aqua to celebrate my husband's birthday. It's lovely. The rooms are okay/nice - not outstanding. The ocean view from our room was incredible. The food was pretty good for a resort and trust me, I'm...

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Helpful?
4Thank kasgunterrob
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you very much for sharing your comments regarding your previous stay at Live Aqua Cancun. I am happy to read that your overall experience was enjoyable, highlighted by the quality of our food and mojitos! Thank you as well for sharing your feedback, it is our most valuable source of direction when identifying our areas of opportunity in order...

Raleigh, North Carolina
Reviewed March 26, 2015

Had an awesome time. Stayed for 6 days and 5 nights. Check in was a bit of an issue, since they couldn't give us a king bed when we arrived and gave us a room on the north side of the building facing the 'garden', which was actually the Westin next door, but eventually we got upgraded for free to...

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2Thank chris b
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you for your comments and for taking the time to share your experience with the TripAdvisor community. I am delighted that you enjoyed all aspects of your stay with us and and especially that staff of Live Aqua Cancun made a difference providing excellent service. We look forward to welcoming you again. Warmest regards. Alfredo Santamaria General Manager

Reviewed March 25, 2015 via mobile

My husband and I vacationed here in August 2014 and had an absolute BLAST!!!!!!! It is absolutely gorgeous, and the food is delicious!!! The ONLY thing this resort was lacking for us, was nightlife and an entertainment group. I can't wait to go back!

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3Thank Melanie P
nyc
Reviewed March 25, 2015

from the pickup at the airport until the moment we left, this was a wonderful experience. everyone was so warm. there are so many workers here. you will never see trash on the property, empty glasses are discretely removed so that you may remember putting it down but you might not see it get picked up. everyone is very helpful...

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4Thank travelita
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you for sharing this very detailed review of your stay at Live Aqua Cancun. I am very grateful for all your kind comments, there is nothing more satisfying for us than to see our hard work reflected in a very satisfied guest. As a team, we strive daily to improve and maintain the highest standards, and comments like yours...

Ottawa, Canada
Reviewed March 25, 2015

We had a wonderful week at Live Aqua. All the staff were consistently helpful, friendly, and eager to please the guests, especially Luis in MB and Jesus in Siete. We loved Marco's smoothies, made with a smile each morning! Our spa visit including a couples massage by the beach was a great way to start the week. The quality of...

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2Thank LWandDP
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

On behalf of all the staff at Live Aqua Cancun, allow me to express our appreciation for having chosen us as your hosts for such a special occasion as was your anniversary. I am very happy to read that we managed to fulfill your expectations in every aspect of your stay, and that this would motivate you to come visit...

Anoka, Minnesota
Reviewed March 25, 2015

From March 16-23rd, 2015, I spent the week at Live Aqua with my cousin for a girls week long vacation. I was impressed from start to finish! Starting with our lobby experience, we were served Iced Tea and a cold cloth to cool down and then upgraded our room from "garden view" to an "ocean view" room that was perfect....

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3Thank DanniRenea
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you very much for your review and for mentioning so many positive elements you have experienced at Live Aqua Cancun. I am pleased to know you enjoyed our personalized service, and culinary choices. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back. Do not...

Reviewed March 24, 2015

We had 200 leaders of ASEA and we had a GREAT time at Live Aqua. The many resorts have Great FOOD (which is usually my biggest complaint of hotels - this food was great), Excellent Service, especially from the breakfast restaurant, Chefs Carlos, Ismael, Rachael & Soffi were awesome and always willing to cook what ever I wanted, and the...

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1Thank ASEATotalWellness
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you for sharing such wonderful comments about your stay at Live Aqua Cancun. I am happy to read that your experience was more than enjoyable, higlighted by the service that we take such pride on. Rest assured that I will be sharing your comments with all the staff involved, I am sure they will find them very motivating and...

Houston, TX
Reviewed March 24, 2015

We had a wonderful time at the Live Aqua! Despite spending an entire week there, we left reluctantly, wanting more! The hotel is beautiful, calm and relaxing, with aromatherapy and stunning views everywhere. The staff were all very accommodating, most especially in the restaurants and by the pool area. The food was delicious and service was totally committed to making...

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6Thank Jewelfmk
Sydney, Australia
Reviewed March 24, 2015

My husband and I stayed here for 5 nights on our honeymoon, and while we found the resort to be beautiful, we were extremely underwhelmed by the service and general maintenance. While the food at the breakfast buffet was fair, our drinks were late or forgotten every single morning. Likewise, drinks at the pool took over half an hour to...

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10Thank dilemmilou
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Allow me to express my sincere appreciation for taking the time to share your experience with us. I regret to read that we did not live up to your expectations on this occasion and that there were various incidents that may prevent you from considering us in the future. I assure you that these situations are not typical of the...

New York City, New York
Reviewed March 24, 2015

Words will not do this rating justice. You must visit. On entering the lobby of this hotel, you feel like you just walked into a spa. The smell and the surroundings was just fabulous. The rooms are amazing and relaxing. The ocean views are simply breath taking. Room service and staff excellent. Several different restaurants. Yes! I tried them all...

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2Thank Malissa_NYC
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Beachfront
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 

Additional Information about Live Aqua Beach Resort Cancun

Address: Boulevard Kukulcan km 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $343 - $711 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua
Hotel Style:
#4 Spa Hotel in Cancun
#4 Romantic Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Live Aqua Beach Resort Cancun staff and other travelers.
954 questions
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New York City, New York
2 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view is worth the sunrise”
lesliemknight, yesterday | Read review
“mid-building 9th floor”
jaymL7248GH, 2 days ago | Read review
“Rooms in the center which have a direct view of the ocean are really nice.”
debbiewK8498YI, 6 days ago | Read review
“Upper level rooms have great views of the ocean - the balconies in the suites have views of the lagoon/sunset as well”
GregF975, 1 week ago | Read review
“Room upgrades are worth it for the incredible view”
  • Catching the sunrise on our first morning
  • Thanksgiving morning view from our room on the 9th floor
laurarM9467ON, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question