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Live Aqua Beach Resort Cancun

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Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (18227)
360
Panoramas (50)
Pool & Beach (3527)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Live Aqua Beach Resort Cancun
Updated 07/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Bath / shower
Desk
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish

Location

Full view
92Great for walkers
Grade: 92 out of 100
44Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
13891Reviews1652Q+A100Room tips
Traveler rating
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Popular mentions
Sanhann wrote a review Oct 20
Georgetown, Texas29 contributions26 helpful votes
Live Aqua exceeded expectations in customer service, comfort of rooms with luxury bedding, quality of food, cleanliness, complimentary COVID testing, transportation to and from the airport and location. Check-in was smooth with no wait and our room was very comfortable with nice cool air conditioning. The room is wired to have the lights come on & curtain open partially upon entry which is a nice feature. However, it was at times confusing as all the lights would go off on their own after entry. Very nice toiletries are provided and a roomy shower with rain head or handheld shower wand that can be adjusted to work as a shower head at the right height for any user. The restaurants all served good food- gourmet like portions and presentation on huge plates but tasty and you can order multiple courses without having to order upcharged specialty items such as lamb chops or steaks. The hotel offers a $50 credit which can be used for the specialty menu items but we found that most items were hugely overpriced so that you had to pay extra. The credit could be used for the spa but all the applicable spa services were over $100. We felt that all eligible items were priced so high that the $50 credit was discouraging rather than a perk. We also were surprised that seafood items on the menu were not more plentiful, of better quality, and portions were small. The "large" shrimp (shrimp cocktail) were comparable to medium shrimp in the U.S., ceviche had very small pieces of fish, crab soup had minute quantities of crab, etc. Mixed drinks in general were disappointingly diluted so we stuck with beer or straight liquor. The beach was beautiful with plenty of loungers with umbrellas. It was sometimes hard to find a lounger around any of the pools with an umbrella for shade. We finally arrived at the strategy of going to the pool later in the day to avoid the intense sun and have a better choice of location. The bar/food service around the pool was great and we loved the hamburger and taco grill stations for a quick lunchtime meal. We were very confused by the restaurants- none of the buildings were labeled with signage to identify which restaurant is which. The online menus and locations got changed a few times while we were there; things were on the menu which didn't show up online, one day it's an Italian restaurant and the next it's Lebanese. Overall, we enjoyed our vacation very much and all the staff were very helpful and kind.
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Date of stay: October 2021
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Stephon Valentine wrote a review Oct 20
Los Angeles, California2 contributions
The Staff at live Aqua were great. The food and drinks were plentiful and great. Very clean and safe. A special thanks to reservation supervisor Noemi and Aqua club reservationist Fernanda. These ladies are truly special.
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Date of stay: October 2021
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Mrs G wrote a review Oct 20
1 contribution
We enjoyed our stay at Live Aqua. We had a cabana almost everyday during our 8!day stay and we loved John! The quality of service was excellent. He was personable, kind and quick! I’m amazed by how great they are in English and Spanish. Highly recommend requesting John if you can!
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Date of stay: October 2021Trip type: Traveled as a couple
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Tina O wrote a review Oct 20
Courtice, Canada1 contribution
This resort is pure luxury! From the amazing restaurants, bbq lunches and beautiful cabana/pool - we couldn’t have asked for more! Adults only resort at its finest. The hotel was clean, well kept and the staff was delightful!
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Date of stay: October 2021
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george b wrote a review Oct 20
Belgrade, Serbia3 contributions1 helpful vote
We have been coming here for many years. The pandemic put a pause in our visits. We were excited when we saw the results of the Conde Nast readers poll. What upgrades could there be to the resort? It was great before. This time it was a bit of a disappointment. The rooms are large and nicely furnished. The TV satellite signal was poor much of the time. Apple TV was available on request, three requests by the way. Breakfast and lunches are great but dinners not so great. The restaurants are only open certain nights, covid? Pool service was too slow, up to 30 minutes to get a drink. Don't get me wrong, the staff is great and never stopped working. Maybe the resort needs more help. The biggest change was in the attitude of the resort. It was an upscale quiet place where one could relax but now I think it wants to become more of a party resort. Many days the music was too loud. Relaxing was difficult. There was not getaway spot. I recognize this may attract some, but not us. In summary, the staff is friendly and very hard working. The service in the pool area was lacking and the dinner experiences need to be improved. Much will have to change for me to return to this 5 star (?) resort and this is unfortunate as it was great in the past and I remain a Live Aqua Residence Club Member.
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Date of stay: October 2021
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Room Tip: all rooms are ocean front, suites are large with great bathrooms
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PRICE RANGE
$308 - $634 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
live aqua cancun all inclusive hotel cancun, cancun aqua hotel, aqua hotel cancun, fiesta americana grand aqua
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
371
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Frequently Asked Questions about Live Aqua Beach Resort Cancun
Which popular attractions are close to Live Aqua Beach Resort Cancun?
Nearby attractions include Playa Marlín (0.3 miles), La Casa del Habano (0.2 miles), and La Isla Shopping Village (0.3 miles).
What are some of the property amenities at Live Aqua Beach Resort Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Live Aqua Beach Resort Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Live Aqua Beach Resort Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Live Aqua Beach Resort Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Live Aqua Beach Resort Cancun?
Conveniently located restaurants include La Buena Barra Cancun, MB Restaurant, and Doble B Bar Cancún.
Are there opportunities to exercise at Live Aqua Beach Resort Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Live Aqua Beach Resort Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Live Aqua Beach Resort Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Live Aqua Beach Resort Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Live Aqua Beach Resort Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.5 miles) and Scorpion’s Temple (0.3 miles).