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Gran Caribe Resort

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7,757 Reviews from our TripAdvisor Community

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Showing 5,731: English reviews
dallas
Reviewed September 2, 2009

i had a wonderful time at the resort and ana made it all the more fun she helped me with whatever i needed and had alot of fun activities to do Taylor Bell, TX

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Thank DallasTexan24
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your brief yet encouraging review about your past stay. Our associates strive to provide excellence in service and we are proud to read we were able to meet your expectations throughout your visit at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future.

Ohio
Reviewed September 1, 2009

Three of my girlfriends and I went to Cancun for the first time and stayed at the Gran Caribe Real. The hotel was amazing.. it was very clean and the whole staff was very friendly. From the bartenders to the entertainment group everything exceeded our expectations. There were a few people that definitely stood out in our minds. First off,...

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Helpful?
Thank SaraJeanOhio
Matias K, Director General at Gran Caribe Resort, responded to this review

Great review!! Hope to have the opportunity to have you with us again in the near future. Best regards

Cheshire
Reviewed August 30, 2009

We had a good flight over and the only problem with the airport was that we had to queue to put our suitcases through an x-ray machine, otherwise no problems at all. Check in at the hotel was very slow as we were given the chance to upgrade or choose our room and after a 10 hour flight I just...

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Helpful?
1Thank lfcfanCheshire
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your comments, they mean a lot to us as we consider every one of them to improve in all aspects We hope to have the opportunity of welcome you back in the future to change your perception of us.

St. Louis, MO
Reviewed August 29, 2009

Service was great- Rosalito at the bar is awesome- everyone was polite and friendly entertainment group are alot of fun! Food was not good- poor selection, breakfast was terrible, buffets were gross Susset Grill and Maria's were just okay- we ate dinner off the resort 4 out of 7 nights! Need to air condition the lobby- way too hot to...

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Helpful?
Thank mwl829
Matias K, Director General at Gran Caribe Resort, responded to this review

Receive my most warming greetings from sunny Cancún. Thank you very much for taking the time to share with us such a constructive and important feedback, please know that we will seriously take your comments into consideration for improvement, we hope to welcome you once again and notice the improvements we have made since your last stay

Bethlehem,pa
Reviewed August 27, 2009

The hotel and the enterainment staff was great. My family experiance there was wonderful. The hotel is a very nice design but can use alittle upgrade in some areas. With saying that i mean that the lobby is very hot and seldom has a cool breeze that passes through. It can use some ceiling fans to circulae the air. On...

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Helpful?
1Thank tls539
Matias K, Director General at Gran Caribe Resort, responded to this review

We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion

England
Reviewed August 27, 2009

ok alot of people say bad things about the hotel but honestly iv been here like 6times and the people are really nice , rooms really clean , foods great . theres lots of great people that work in the hotel and make you so welcome and make you feel at home , i could name lots of people but...

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1Thank alexb94
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again!

england
Reviewed August 26, 2009

The best holiday in the world. I have just got back on the 24th of august from the gran caribe real resort and spa, it was the most cleanest hotel i have been to. the service was abosulte excellent the people are so kind friendly and nice. I would just like to say a special mention to the entertainment staff...

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Helpful?
1Thank fae1805
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your brief yet encouraging review about your past stay. Our associates strive to provide excellence in service and we are proud to read we were able to meet your expectations throughout your visit at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future.

dallas
Reviewed August 26, 2009

Okay...maybe I am biased because I just stayed at Dreams...but this was awful...we were there for one night...Saturday...restaurants were closed...service was awful..room was crowded and hot...pool was disgusting...LOUD in family room area until after 1 am....not fun for a 5am flight departure!! Good: BEACH WAS BEAUTIFUL....

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Helpful?
Thank kyrahcoker
Matias K, Director General at Gran Caribe Resort, responded to this review

We are sorry you had some inconveniences during your stay We appreciate the fact that you have shared your experience in order to improve our resort. Best Regards.

west covina
Reviewed August 23, 2009

Our vacation started with a great pool & ocean view room. The room was very clean and had a very comfortable bed. The service was great and all the staff was very friendly. The food was delicious. Our most enjoyable and romantic dinner was at the Sunset Grill with a view of the lagoon and smell of the ocean. Unforgettable...

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Helpful?
1Thank lupewestcovina
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again!

NEW YORK CITY
Reviewed August 22, 2009

Just got back and I can't believe all the negative things I have read...frankly they are alll lies!!!!! There is absolutely nothing bad about this resort!! It was wonderful,staff was always smiling and helpful and working hard!! Restaurants had great variety of food and delicious at all times!!! Albatros rocked their steaks!!! Gaviotas rocked their fish /shrimps!!! Marias's was simply...

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Helpful?
1Thank HELGA428
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your brief yet encouraging review about your past stay. Our associates strive to provide excellence in service and we are proud to read we were able to meet your expectations throughout your visit at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $215 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Despegar.com and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#22 Spa Hotel in Cancun
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#28 Romantic Hotel in Cancun
#28 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Gran Caribe Resort staff and other travelers.
724 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I don't think that there is a bad room but ocean view is probably the best”
 of 5 bubbles rockstar1960, yesterday | Read review
“Our junior suite had a lagoon/front roadway view. Some ocean view rooms are a only a partial view..”
 of 5 bubbles westendguy, 2 days ago | Read review
“Ocean Front junior suites corner rooms are awesome! Rooms 2418, 2518, 2618 wonderful.”
 of 5 bubbles heidivmt, 3 days ago | Read review
“Oceanview is more money but you will have a better view and a liquor dispenser”
 of 5 bubbles vermontflorida, 6 days ago | Read review
“ocean views is the best but cost a little more”
 of 5 bubbles berikaSweden, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question