Absolutely brilliant stay from start to finish, great service from each individual. Special mentions: Jonathan, Hector, Soloman, Ruby, Iziaya, Claudia, Angel, Luigi and Alfredo were all super attentive to all our needs and very friendly always putting a smile on faces with their great energy! We thank everyone for the great service and hope to visit again in the nearby future! Would recommend this hotel for anyone coming to Cancun, it’s perfect for families, friends and couples, there’s activities and food or drink to suit everyone!
Long review up ahead, so if you like novels, you’re in the right place. First, I’ll start off by saying I’m pretty picky about my vacations. I work hard and thus have high expectations for when I want to relax. But I also have 3 kids ages 4, 6, 8 so vacationing with them is more about fun and less about doing nothing but lying there. I picked Wyndham because I could not find one negative thing on Expedia or Trip Advisor reviews, please the Wyndham Alltra facebook group had such raving fans. I still went into the experience not thinking I would be too impressed. We went May 23-29 2022 with my husband, children and parents (parents flew in from another state). We met by baggage claim and took USA Transfers shuttle for $75 round trip. They were timely and professional in both directions, and it only took about 20 mins or so to get to the airport. Upon arrival, everyone was all smiles and super helpful. Most of the staff is bilingual and can speak English well, but I still tried to inject some Spanish here and there. Check in took about 30 minutes, maybe even more, and I think that might be due to slower computer systems, but the front desk staff was so calm and patient, that I don’t think anyone really minded. Initially I had booked the Family Junior Suite, but I didn’t want to share the same space as my kids when we slept, so I upgraded to the Master Suite Ocean View on the sixth floor (room 2652). I’m incredibly glad we did that. The views from the room were phenomenal and the separation of the sleeping space was ideal. 2 of my children slept on the fold out couch and they added a rollaway bed before we had even checked in. The 6th floor also has a VIP Lounge, and I personally liked it because I would dip in for a cocktail or dessert as the day would wind down. The resort itself is not huge but it is laid out so well. The lobby occupies 2 levels, with one floor being the check in/check out area, and seating couches and the upper part with a huge screen tv that plays top sports (NBA, Tennis, Champions League games) and an oval shaped bar. The childrens four-leaf typed clover pool, and the Pirate ship water slides + water park and kids club and a restaurant are off of that second floor lobby. The first floor lobby has direct access to the pool and buffet restaurant. There’s also a 24 hour coffee shop “starbucks like” with all the pastires (muffins, choco. Croissants, ham & cheese sandwhiches), and coffee concoctions. Again, the staff is wonderful. Quite literally everywhere. And it must be mentioned. THIS PLACE IS SO CLEAN. There are people cleaning constantly. The floors shine and the attitudes shine brighter. The beach area, is off of the main pool, a few steps down and also has a bar, burger/hot dog station, DJ/music, towel station and cabanas ($67-70 per day) and beach chairs with hut-type umbrellas. I’m a huge beach person, and this is no fault’s of the resort, but there was a ton of seaweed (that they cleaned daily) and the water was rough. I understand this might depend on the time of the year that you go. So naturally I didn’t spend a ton of time at the beach because it wasn’t really swimmable. But still fun to hang there, and take pics by the colorful Cancun sign. Let’s get to the great stuff. The pool activities. There was always something to do everyday by the main pool. Get a spot after breakfast (don’t need to reserve). The bar rings a bell at 11 am when alcohol is served. The Sports Team staff comes on the mic and starts to explain the schedule for the day. Aqua Zumba, Pool Volleyball, Movie Trivia, Bingo, all pool side. Then they discuss the evening plans. There’s usually a 7 pm children’s show and an 8 pm show suitbale for adults & children. My kids fell in love with the sports team staff (Luis/Luigi, Jesus, Claudia and Lucy). They are so energetic and fun and inviting and charming. I found it quite easy to relax to sit and work on my tan and sip frozen margs/pinas, while watching my kids splash around. I did this every day for 6 days and was perfectly content. Now food. This is where it’s hit or miss for me. Vacation is not a time to watch your calories, and it was definitely hard to do so here. Ventanas, the name of the buffet restaurant, hits you in the face with like 20 dessert types. I successfully ignored it for the first 3 days and couldn’t resist after. But they have a ton of options for breakfast, omelets, scrambled eggs, bacon, sausage, eggs benedict, pastries, breakfast breads, Gluten Free bread, fruit, lox, cream cheese, yogurt, smoothies, freshly squeezed green juices and on and on. Lunch and dinner also had creative options, all kinds of shrimp, fish (mostly tilapia), beef, chicken & pork. They also have a kids station with all your standard “orange” food. Mac and Cheese, chicken fingers/nuggets, pizza & fries. We tried the Italian place, Viaggio once. I wasn’t really a fan. We tried At Sunset, a vegan friendly place, that was pretty decent (only place that served salmon that I saw). Didn’t try the Mexican restaurant or Cravings. Tried Azul once, but honestly between the buffet and bars and hot dog/burger station, you’ll never be hungry. We did book a romantic dinner for 2 on the beach that you have to pay extra for. We picked the surf & turf menu, and it was more food than I could even fathom. Soup. Salad. Main. Dessert. Cocktails. But the view was amazing and service impeccable. Because I wanted to spend quality time with my kids on the vacation, I didn’t utilize the Kids Club to the full capacity. But they would go every day from 2-4. They are usually open 10-5 and have hourly activities that they post daily. They had face painting, beach soccer, sand castles, water slides, origami, and cookie making. The kids loved it and loved making friends there. My favorite part was after spending the whole day frying in the sun (it only rained while we slept and the very last day we left), is the 2 hours of recuperating in the room for 2 hours and being freshly showered to prepare for the nightly activities. The 7 pm kids shows were so creative! One night in the ballroom they had the top Disney song performances (Frozen, Toy Story, Moana, Encanto). Another night a clown/magician. Another night a puppet show. Another night a Pinata party. There was never a dull moment. The 8 pm shows were even better. Insane acrobatics, fire shows, dance shows. I simply could not ask for better entertainment. From the moment you wake up, to the moment you sleep there will be a smile on your face. And what more could you ask for. I was asked if I would ever come back again (by the staff). I asked my also super-picky dad. We all agreed in unison. Abso-effin-lutely. This place gives you all and need and more. The friendliness of the staff, professional nature, make the entire experience wonderful from end to end. I didn’t want to leave. We’ll be back as soon as I could figure out how I could afford it!…
Really enjoyed our holiday. Laura the room maid was really good at keeping our room tidy and so friendly and delightful to my partner. Food was amazing and so many good drinks at the bar really all round great service.
My partner and I have just returned from Cancun, and what an amazing stay! You cannot fault this hotel, however it’s biggest credit is it’s staff. Each and every person that works at the hotel is efficient, friendly and really want you to have a great time. A few people that made our stay extra special; - Carlos - ventanas restaurant So friendly, nothing is too much trouble. Really went above and beyond for us and everyone he served - Micah - cafe Mexico Served me my 6 am coffees (thank you!), always singing and happy, really starts your day off well! The entertainment team are amazing, the food is great, good choice of restaurants and a huge variety at breakfast. Room was lovely, very spacious (we booked the junior suite) the cleaning team came everyday and did an amazing job. The hotel common areas are immaculate 24/7 The pool area is great, great snack options available (we were fans of the beach taco bar and the hot dogs from cravings) Thank you so much to everyone at the resort for making our holiday better than we could have ever expected, we will see you again next year!…
First time visiting Mexico with my wife. WYNDHAM Alltra Cancun is our best choice. All staff is very friendly and helpful. But, Raymundo Baeza of VENTANAS Restaurant earned our hearts and our full respect. His boss Manual also very hard working person and really takes care of his restaurant. Thank you Amigos 😃
Best and consistent service. Always a great experience (and delicious cafe) from Roberto and a Fatima. We come to visit them at least 3 days a week. This is our second time at the resort and we love that the hotel has a 24hour cafe. Gracias!
Friendly staff and great coffee. All sweets and sandwiches are delicious. Awesome staff. Always so nice and willing to help. Everything is very nice and clean. Nice presentation. We will definitely come back to this location. When you don’t want a big meal this is a perfect location to pickup coffee and a sandwich or some sweets. Gracias Roberto y Patty
Very nice resort nice service staff so nice Staff always help us outside view was so nice We will comeback again don’t want to go home Food was very good we tried everything Show was so nice I liked music fire show
My family and I had a great trip this week. Wonderful service. Alfredo is all about making sure my family and I have everything we need. I would recommend his service to any making a future trip. Already planning our next visit.
The staff here is amazing!! Claudia, Luigi, Grisela and Sayed (the entertaining team) were very entertaining and made us feel very welcome. It was my sons birthday so Claudia got everyone to sing to him and her teammate brought out a cupcake, that made my son’s day! They were great at getting everyone to join daily aquatics and play different games. The girls made beautiful bracelets for all of us and kept everyone entertained. Alfredo is a very friendly and attentive waiter (he even took a selfie with us 😁), Candy (I’m sure im spelling his name incorrectly) is a very good bartender. He had my drink ready as I approached the bar! The drinks are made with premium alcohol and definitely not watered down. The waiters around the main pool area are great and attentive. The chefs and cooks are unbelievably talented. All the food tasted delicious and presented in a beautiful way. One of the chefs at the Biaggio restaurant added a beautiful touch to our dinner by coming out and singing for us— so talented!!!! Liliana was very friendly and helped us find our way around the resort the first day. The cleaning staff is on top of everything! Our room was beautifully made each single day, and they made cute towel decorations including a cake for my son’s birthday. All the staff is super nice and welcoming. The waiters at each restaurant were very attentive and knew about the two allergies that I mentioned were among two people in our group. They always got our food orders correct and never felt like they rushed us to finish eating. The cafe staff is great too! The shows and entertainment is great! This is my 6th all inclusive resort but by far the BEST!!! We traveled with two small kids (age 3&6, elderly and a disabled person) and this resort accommodated us all.…