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Panama Jack Resorts Cancun

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Blvd. Kukulkan, Km 11.5 Zona Hotelera, Cancun 77509 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Goodbye 2020 Sale
Panama Jack Resort
$231
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Free cancellation until 12/19/20
Booking.com
$259
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Free cancellation until 12/19/20
Agoda.com
$259
$206
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SAVE $53
Free cancellation until 12/06/20
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eDreams$259
CheapTickets$249
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (10703)
360
Panoramas (86)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Panama Jack Resorts Cancun
Updated 05/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Smack center in Cancun’s legendary Hotel Zone, all-inclusive and family-friendly Panama Jack Resorts Cancun is a picture-perfect escape packed with unlimited fun in the sun for guests of all ages. With sun-kissed swimming pools and fun daily doings ranging from beachfront yoga to culinary classes and live music, each carefree day promises new adventures and unexpected delights.
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Room & Suite (791)791
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Goodbye 2020 Sale

Location

Full view
83Good for walkers
Grade: 83 out of 100
39Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
11,270Reviews1,573Q+A100Room tips
Traveler rating
  • 6,339
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  • 505
Time of year
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Popular mentions
Nanda G wrote a review Nov 27
3 contributions
The best ever Esmeralda Javier Hugo Diego and Rafael My admire for the best service, At casa the Rosa the service has a high quality the beach is clean, also the hotel I’m amazed of your hard work for the clients.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded yesterday
Dear 789nandag, Thank you so much for your comment and for sharing with us how your stay in our hotel was. We are very happy to know we were able to surpass your expectations and you enjoyed a wonderful stay. We are so looking forward to welcoming you again in the near future. Your home away from home awaits you next time you are in Mexico. Best regards, Silvestre V., General Manager
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Roger G wrote a review Nov 25
Tamarac, Florida6 contributions
+1
It was my first time in Cancún and I loved every single day at the Panama Jack Cancún hotel, kudos to the Viaggio restaurant where we had great time celebrating a belated birthday for my wife, Milca was an amazing hostess arranging the surprise and Fili our waiter prepared an amazing Mayan Coffee at the end. Best place to be!
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded 3 days ago
Dear RogerGamboa71, Thank you for sharing these kind words regarding your recent vacation. It is a pleasure to read that your stay turned out to be a great experience thanks to the great service provided by Milca and Filiberto. I will make sure to pass this motivating comment to them. We will be readily waiting for your return. Best regards, Silvestre V., General Manager
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Mark S wrote a review Nov 25
Lethbridge, Canada3 contributions1 helpful vote
We had a amazing time at Panama jacks, we upgraded to the swim out suite, where we had access to a private heated pool and an amazing view of the ocean and beach! Definitely made those rainy days better! Staff was very friendly, always had smiles and a drink in our hands! But I would like to send a special shout out to Luigi and the rest of the entertainment crew, he was always around to put a smile on your face, engage with everyone, and really make the activities fun, especially during a time when they were limited to begin with! The beach unfortunately in the time we were there had shrunk to only about 100 feet from the hotel due to hurricanes that had gone through there prior to our arrival! No night life but great shows for a little entertainment area. The Italian and Mexican restaurants were the only restaurants open at night, and did not like that they would not do reservations, made getting a table very inconvenient.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded 3 days ago
Dear Mark, It was a great privilege host you here at Panama Jack Resorts Cancun, and we thank you for writing this detailed review. We are grateful to learn about your experience while staying with us. Our commitment as a team is to consistently exceed our guest's expectations, and I read with delight that we were able to do so by providing you the best service possible. Allow me to apologize if he hasn't met your expectations in some of the areas of the resort, and I would like to assure you that your valuable feedback has been shared with corresponding areas, and will, without a doubt, be of great help in our effort to constantly improve upon our services. We sincerely hope that we can welcome you back soon, to again provide you with another memorable vacation. Best regards, Silvestre V., General Manager
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VanessaG wrote a review Nov 24
1 contribution1 helpful vote
My boyfriend and I stayed here for 5 nights and had a wonderful time. The staff is awesome and the food is really good. The lead for social activities, Luigi, was super welcoming and I was so impressed that he seemed to remember everyone's name right away. He ran a very competitive and fun pool volleyball game. Enrri, one of the bell boys, always went out of his way to greet us and assist us with whatever we needed. The room was kept very clean - we wiped everything down when we arrived and didnt find one speck of dirt - and it was kept clean throughout the week. The food was really tasty - we ate that the restaurants and ordered room service once or twice. I think I liked the room service food, and the street tacos made by the pool, the best. I would definitely stay here again.
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Date of stay: November 2020
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded 4 days ago
Dear V6952MTvanessag, We are delighted to read that your recent stay was such an excellent experience in all the aspects. Our associates are our greatest asset, and I am glad you noticed their hard work and mentioned them by their name. Hope to host you again soon. Best regards, Silvestre V., General Manager
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Dee G wrote a review Nov 22
Bonita Springs, Florida43 contributions7 helpful votes
My hubby and I just returned from a 'Fantastic' little getaway at Panama Jacks Cancun Resort. From the minute we arrived we were greeted by some great staff. Everyone was very attentive, pleasant, happy and helpful. We definitely want to give extra appreciation to the following staff who went above and beyond daily and always smiling and happy. Front desk: Jesus, who always had time to answer questions and give suggestions. Panama Jacks Coffee Bar: Hector & Robert always happy to prepare coffee, espresso and water. Ventana's: Leo was a perfect waiter, getting us drinks, checking in on us and has a great smile. Housekeeping: I have no names but the housekeeping staff did an amazing job. Main Pool Bar: Eric is Outstanding, I cannot say enough about him. He always had time to chat, multitasking at the same time, so very friendly and ready to make you the perfect drink. Absolutely the Best. And last but far from the least is the Entertainment Pool Staff: Luigi and Sexy Jonathon had us rolling with laughter. We had the best time with them. Absolutely loved pool volleyball everyday and all their games and contests were a riot. Would also like to mention the cleanliness of the resort and upkeep of open areas were always being cleaned and neat. Thank you Panama Jacks and your OUTSTANDING staff who's names I mentioned above. We will definitely be back. Dee & Zack
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Date of stay: November 2020
Value
Location
Service
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded 5 days ago
Dear Debora, It was our pleasure to welcome you to Panama Jack Resorts Cancun, and we thank you for sharing your comments with us. We are extremely grateful to receive such a complimentary review, in which you are letting us know that your expectations were exceeded. It is reassuring to read you liked the excellent service provided by our associates. It will be our honor to host you again during your future travels to Cancun. Best regards, Silvestre V., General Manager
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Previous
PRICE RANGE
$173 - $381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran caribe real cancun, caribe real resort spa, gran caribe cancun, gran caribe real resort & spa, cancun gran caribe real resort, gran caribe real hotel
FORMERLY KNOWN AS
Gran Caribe Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
458
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Frequently Asked Questions about Panama Jack Resorts Cancun
Which popular attractions are close to Panama Jack Resorts Cancun?
Nearby attractions include Playa Caracol (0.2 miles), Forum Beach Cancun (0.2 miles), and Sweet (0.2 miles).
What are some of the property amenities at Panama Jack Resorts Cancun?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Panama Jack Resorts Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Panama Jack Resorts Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Panama Jack Resorts Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Panama Jack Resorts Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Panama Jack Resorts Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Panama Jack Resorts Cancun have an airport shuttle?
Yes, Panama Jack Resorts Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Panama Jack Resorts Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Panama Jack Resorts Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Panama Jack Resorts Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.6 miles) and Scorpion’s Temple (0.8 miles).