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Panama Jack Resorts Cancun

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Blvd. Kukulkan, Km 11.5 Zona Hotelera, Cancun 77509 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$335
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Booking.com$312
Panama Jack Resort
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (10710)
360
Panoramas (86)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Panama Jack Resorts Cancun
Updated 05/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 240 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Smack center in Cancun’s legendary Hotel Zone, all-inclusive and family-friendly Panama Jack Resorts Cancun is a picture-perfect escape packed with unlimited fun in the sun for guests of all ages. With sun-kissed swimming pools and fun daily doings ranging from beachfront yoga to culinary classes and live music, each carefree day promises new adventures and unexpected delights.
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Room & Suite (291)291
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Spanish

Location

Full view
83Good for walkers
Grade: 83 out of 100
38Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
11,280Reviews1,575Q+A100Room tips
Traveler rating
  • 6,343
  • 2,907
  • 998
  • 528
  • 505
Time of year
Traveler type
Language
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Popular mentions
Pao R wrote a review Yesterday
Las Pinas, Philippines31 contributions10 helpful votes
We enjoyed our 4 day stay at Panama Jack Cancun very much. Our check in was smooth and informative(thanks Diana). Day 1 my wife and I got massages at Aura Spa and I had the best Swedish massage ever from Lilianna. During our stay we ate at Viaggo's, Casa De Rosa(great job Benjamin!), Deck 74, Ventana, poolside bars and grill and Panama Jack Coffee Co. ALL WERE TOPNOTCH!! wonderful food and service. Our room was cleaned and fridge restocked daily. I recommend this resort highly.
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Date of stay: December 2020
Location
Service
Sleep Quality
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Quest617479 wrote a review Dec 3
1 contribution
Panama Jack Resort was a wonderful resort for my husband, two children, ages 6 and 8 and I. Despite COVID-19, we felt safe the entire time and staff were consistently cleaning all surfaces and wore masks and/or face shields. The rooms were primitive but clean and contained everything you would need. The restaurants that were open had a good selection (not all stations were open given the smaller staff and awareness for social distancing) of food. The service was slower than normal due to a smaller staff but the weather was perfect for just sitting and relaxing and have a drink. There were also activities for adults and the kids that kept everyone entertained even in the evenings with the nightly shows. The entertainment team was exceptional, shout out to Luigi, Sexy Johnathon, Tonya, Lucky and Ana for all you did to keep us celebrating! Also, thank you to Rebeca for keeping a safe watch in the children's pool area which was a great pool for the kids. Overall, we would recommend this resort for the view, drinks, food and staff!
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: The first two floors only offer the bunk beds for kids. Also, there is entertainment by the pool...
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded yesterday
Dear Quest617479, It was an honor to host you. I am thankful for such a complimentary review. We are thrilled that we exceeded your expectations. All of our associates are committed to delivering the best service possible, and I am glad that you recognized it. Thank you for highlighting the service received by our entertainment team, it will be my pleasure to congratulate them personally.. We look forward to host you again in the near future. Best regards, Silvestre V., General Manager
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Laura wrote a review Dec 3
5 contributions2 helpful votes
Cant complain about the staff, entertainment, food and the place itself. Though, the atmosphere at the hotel is really disappointing- first of all because of the tourists, who probably forgot what times we are experiencing. Only one out of 15-20 peeps is wearing a mask. Restaurants are full of people who do not keep the distance and are not reminded to do so. So such crowds are pretty scary. And like I mentioned before, no face masks are required at all and people dont feel bad spreading their breath all over the place and food. A little comparison-last month I was staying at the hotel next to the Panama Jack and it made me feel more safe, because no person could enter a restaurant or lobby without a mask, plus social distancing was very strict. Also, I am sorry for the nice people working at the Panama hotel, because hotel itself has a very low covid precautionary levels, which is very sad.
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Date of stay: December 2020Trip type: Traveled on business
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded yesterday
Dear lauruzze, Please accept my sincere apologies for not being able to fulfill your expectations during your recent visit, your feedback is very important to us. Use of PPE is mandatory for all the associates, and we invite and highly recommend our guests to use the PPE as well, in addition to having the sanitizing mats and hand sanitizer stations around the resort. Once again, we regret not being able to meet your expectations, and hope this experience does not diminish your preference for Panama Jack Resorts. Best regards, Silvestre V., General Manager
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WorldTraveler1976 wrote a review Dec 1
NYC217 contributions97 helpful votes
We normally spend Thanksgiving week here but decided to try other locations. We were supposed to go home after 11 days but changed flights and extended our stay for 3 days and moved to Panama Jack. We love it here. Best resort for families with young kids. Resort feels very clean and sanitized during Covid. I was utterly shocked at what happened to beach area though. The two hurricanes this year really changed how the beach looked. Hopefully it gets back to normal soon. Wish the slides and kids club were opened but they were under construction. Second year in a row the slides weren’t working. Big shout out to the pool entertainment team led by Luigi and Jonathan! They always bring the fun! The Sunday night Dj party was best evening entertainment. Also the food is still the best here! See you in 2021!!
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded 3 days ago
Dear WorldTraveler1976, It was truly an honor to welcome you back to Panama Jack Resorts Cancun. We wish to thank you for your feedback. It is delighting to learn that you had a wonderful stay overall, enjoying all that Panama Jack Resorts Cancun has to offer. We are glad that you liked the cleanliness and service provided to you. I regret not having exceeded your expectations in full, an wish to offer you my sincerest apology for that. It would be a true pleasure to host you during your next stay. Best regards, Silvestre V., General Manager
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Danielle M wrote a review Nov 2020
4 contributions
I cant even express enough how wonderful our stay was! The staff is beyond amazing they truly go above and beyond to create a memorable experience. Lugi with the entertainment department is the best!!
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Date of stay: November 2020Trip type: Traveled with friends
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Response from Silvestre Vazquez, General Manager at Panama Jack Resorts Cancun
Responded 3 days ago
Dear daniellemB5107NW, It was an honor to host you at Panama Jack Resorts Cancun. I am thankful for such a complimentary review. We are thrilled that we exceeded your expectations. All of our associates are committed to delivering the best service possible, and I am glad that you recognized it. Thank you for mentioning how much you enjoyed the food quality. We look forward to hosting you again in the near future. Best regards, Silvestre V., General Manager
Read more
Previous
PRICE RANGE
$173 - $381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran caribe real cancun, caribe real resort spa, gran caribe cancun, gran caribe real resort & spa, cancun gran caribe real resort, gran caribe real hotel
FORMERLY KNOWN AS
Gran Caribe Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
458
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Frequently Asked Questions about Panama Jack Resorts Cancun
Which popular attractions are close to Panama Jack Resorts Cancun?
Nearby attractions include Playa Caracol (0.2 miles), Forum Beach Cancun (0.2 miles), and Sweet (0.2 miles).
What are some of the property amenities at Panama Jack Resorts Cancun?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Panama Jack Resorts Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Panama Jack Resorts Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Panama Jack Resorts Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Panama Jack Resorts Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Panama Jack Resorts Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Panama Jack Resorts Cancun have an airport shuttle?
Yes, Panama Jack Resorts Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Panama Jack Resorts Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Panama Jack Resorts Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Panama Jack Resorts Cancun?
The staff speaks multiple languages, including English and Spanish.