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Gran Caribe Resort

#31 of 180 Hotels in Cancun
Certificate of Excellence
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Gran Caribe Resort
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6,855 Reviews from our TripAdvisor Community

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Showing 5,150: English reviews
Avenel, New Jersey
1 review
4 of 5 stars Reviewed yesterday NEW

Hotel staff genuinely courteous. Entertainment staff was outstanding (Sabina Reyes, Santino, Angelo, Jorge, Pamela and Yonathan) and were excellent in providing activities and encouraged involvement. Poolside server Daniel also provided excellent service. Marisela and Cindy performed excellent spa services. And, Captain David and waiter Javier (Maria's restaurant) were just 2 of the outstanding servers who made your experience first class.... More 

Helpful?
Thank johnmitch2016
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We loved the Gran Caribe! We arrived to champagne at check in and it just got better from there. The customer service is incredible. When the ac in our first room didn't work, we were immediately upgraded. My son celebrated his 18th birthday while we were there and the housekeeping staff went all out decorating his room! The food was... More 

Helpful?
Thank Tbird0826
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We went to the Gran Caribe for 11 days in June. We were there in December for News Years as well. My teenage daughters absolutely love it. We have gotten the ocean front walk outs both times. So nice to just walk out of your room and be on the beach. Wasn't crazy expensive either. it is a 4 star... More 

Helpful?
Thank Stacy R
Level Contributor
11 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

This place is great! It's definitely worth the All-inclusive price. Everyone on staff is so friendly and accommodating! Always have activities and little snacks for the guests. It's definitely a kid-friendly place so if you're looking for romance and adults only this is not the place for you but it is nice to get away nonetheless. The only bad experience... More 

Helpful?
Thank Maria D
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Maria D, Thank you for sharing your great experience at Gran Caribe Resort during your well-deserved vacation, we really thank you for your nice comments and also for bringing to our attention the incident at Il Pescattore, we will make sure of monitoring the service provide at all times. We hope that we can have the chance to welcome... More 

Dana Point, California
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Karaoke was awesome!! Dynamic air cancelled on us for a 2nd time so 8 of us spent a night here. Very nice, user friendly, modern hotel. Tremendous beach and hotel layout. Much like the layout of The Mirage in Vegas. There is nothing negative to say about this one night stand.

Helpful?
Thank Rezonator
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Rezonator, Thank you very much for sharing your experience of one night at Gran Caribe Resort, we are thrilled to know that you had such a wonderful night and was able to enjoy of the activities as the Karaoke. We hope that next time in Cancun, we can welcome you back for an entire relaxin and fun vacation time.... More 

Brownsville, Texas
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had never gone to an all inclusive resort, it just didn't seem like it would be too crowded. But a friend convinced me to join him and his family at the Gran Caribe Resort in Cancun. I was pleasantly surprised. Although the hotel is full of people, since I'm running around visiting tourist spots, I didn't even notice. Plus... More 

Helpful?
Thank Javier A
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Javier A, Thank you for deciding to join your friends on their visit to Gran Caribe Resort, we are delighted to know by your positive comments, that you very much enjoyed of the facilities, cleanliness, comfortable room, great food at our restaurants and the excellent service of all our outstanding associates. We hope to have you back real soon,... More 

Midland, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Third year for us (The Murrillo Family) coming to this hotel and still very satisfied with our overall stay. Staff member like Daniel Sanchez the waiter by the pool is always amazing and goes over and beyond expectation to assure we have a great time while at the resort such a friendly man. Enrique the bartender always made good drinks... More 

Helpful?
Thank MurilloMartin88
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear MurilloMartin88, It has bee a great pleasure to welcome you to enjoy of your we'll deserved vacation time, with your family at Gran Caribe Resort. We are delighted to know from your positive comments that you very much enjoyed of your stay, facilities, Spa and we really appreciate your words for the members of our staff that took special... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

The Italian restaurant was very classy and delicious. I had the Caesar salad and tortillini. We were greeted at the table with a ocean martini. We really wanted to eat at this restaurant and there was a hour or so wait. Manager Caroline was very accommodating and saved us a table for the following evening. Our server was Jorge. Very... More 

Helpful?
Thank Kristy W
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Kristy W, Thank you for your visit to Gran Caribe Resort, we are delighted d to know that you specially enjoyed of your dinner time at Il Pescattore, with the great attention of Carolina and Jorge, to enjoy of the delicious food and a pleasant atmosphere. We cannot wait to have you back, for you to enjoy again of... More 

Pittsburgh, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here in March and loved it. We were staying at the GR Solaris but left the second day of our trip because the entertainment staff was doing inappropriate things at the pool. For a few dollars more per night the resort, staff and guests are far more professional and classy. The service was excellent and the food was... More 

Helpful?
Thank hhb324
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear hhb324, Thank you for choosing Gran Caribe Resort as your option to continue enjoying of your well deserved vacation at Cancun. It has been a great pleasure to welcome you and have the opportunity to host you, as we can know for your comments that you really had a pleasant stay, as you very much enjoyed of out facilities,... More 

Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I wasn't overly impressed with this hotel, but my husband liked it. It is set on a beautiful beach with white sand and azure coloured water. The hotel was nice enough, but I felt a tired looking, and was full of drunk uni students and families. It is an all inclusive resort so you had to wear an armband which... More 

Helpful?
Thank avenue12016
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear avenue12016, First of all thank you for your visit, it has bee a great pleasure to welcome you at Gran Caribe Resort, in the other hand, we are delighted to know that you liked our facilities, te beautiful beach and the exquisite food. Regarding to the visit of your daughter, we understand that you were meeting her after long... More 

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $190 - $520 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#24 Spa Hotel in Cancun
#25 Family Hotel in Cancun
#28 Top resorts Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Luxury Hotel in Cancun
#30 On the Beach Hotel in Cancun
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