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GR Solaris Cancun

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#28 of 180 Hotels in Cancun
Certificate of Excellence
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GR Solaris Cancun
GR Solaris Cancun
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3,988 Reviews from our TripAdvisor Community

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Showing 3,358: English reviews
Maryland
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

Came here to for a 3 day trip and found this hotel, reviews looked nice and it had a goo price! When I first arrived, they said that my room was not ready yet, but they offered me a free upgrade to an oceanview room (which I gladly accepted). For breakfast they had a buffet (as well as a buffet... More 

Helpful?
Thank Roy C
Webster, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

We are here now ending our first day, and this hotel, service and food is not good. We've been to Royal Solaris hotels in Cancun 5 times - this being our second to GR Solaris and it's not good this time. Our room has a view of the alley and stinks of mildew. They allow smoking in the rooms and... More 

Helpful?
3 Thank FamilyTravelsAlot23
Birmingham, Alabama
Level Contributor
105 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This may be the place for you if you want affordable and have NEVER stayed at Moon Palace, Sun Palace or The Royal in playa Del Carmen! Although this resort may grow on you after a few days of alcohol, we still found ourselves going off resort to BUY food elsewhere or would've been living off of the tortilla chips... More 

Helpful?
1 Thank RT R
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Hi this is my first review,and let me tell you our trip was unbelievable. From the time we got picked from the airport it felt like i had a new family. The staff was great, attentive and always smiling. We met many friends thats how i saw the staff as friends.. my good friend edgar i flores who was in... More 

Helpful?
2 Thank rayi69
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We (32M 35F) Stayed 5 days, this was my first all inclusive stay but my girlfriend has done it one other time in Cozumel. We were fairly impressed with the level of service and cleanliness, although the breakfast and lunch buffets left a little to be desired. I am not a picky eater at all and was always able to... More 

Helpful?
1 Thank Tony S
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The service was the best! Food was delicious and varied, Facilities are very good!July is so kindness, she always help us, the view from my bedroom was terrific! We will return with our friends next vacation !

Helpful?
Thank Lourdes R
1 review
5 of 5 stars Reviewed 3 days ago NEW

Jona, Helen, Fernanda, Lalo, Marco & Angelo we all great and made the trip that much better! They will even tag along during the night life as well. Spoke great english and held several great activities around the pool. They all get a 5++ Star in my opinion. Thanks Again Guys!!!!!!

Helpful?
Thank Aaron S
Rogers, Arkansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

If you plan on going to go to Cancun do NOT stay at GR Solaris... It is absolutely TERRIBLE! One: The food sucks! There was one restaurant open for lunch, and the only food they served with any sustenance was some rice with tiny pieces of chorizo in it, and some pasta noodles. Thinking that they might have more food... More 

Helpful?
1 Thank ashley816
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Ashley816: We regret not having met your expectations, but all your comments are fully considered in order to improve our range of services and facilities. Regarding the food, our menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed... More 

Wappingers Falls, New York
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here because it was a good price. The food was disgusting everywhere. The pools were dirty and turned green. The pool walls were lined with dirt. The rooms were fine. There was one restaurant and it was formal. You had to pay if you wanted steak. It's all inclusive, everything should be free. But it wasn't. It costed... More 

Helpful?
Thank 204review
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear 204review: It is strange to read the several remarks that you have wrote on TripAdvisor, first of all we do not sell sandwiches by the pool. Regarding the pools, our maintenance department always are checking the status of the water and there is always a cleaning process in case of dirtiness, however we will inform to such department to... More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The hotel was ok. Although the room with double beds had an odor. I transferred from a double bed to a king size ocean view room that was awesome. If you want internet u have to pay for it and the internet works sometime and the speed is terrible. There's 2 nice restaurants that u hav to make reservations for... More 

Helpful?
1 Thank lfrancis88
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear lfrancis88: First of all, thank you so much for sharing your experience on TripAdvisor. Regarding the odor, We do our best to keep the rooms and building immaculate. The humidity is very high in Cancun, we recommend our guest to not leave the doors and windows open when they get out of their room if they do not want... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $197 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun
Hotel Style:
#22 Spa Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#30 Business Hotel in Cancun
#34 Family Hotel in Cancun
#37 Romantic Hotel in Cancun
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