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Blvd. Kukulcan km. 20.5 Lote 59-2, 2a Etapa. Sección A. Zona Hotelera, Cancun 77500 Mexico
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$203
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Free cancellation until 10/13/22
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Traveler (5984)
Room & Suite (557)
Dining (491)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 04/21/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from GR Solaris Cancun
Updated 04/21/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 272 hotels in Cancun
Location
4.3
Cleanliness
4.5
Service
4.5
Value
4.2
Travelers' Choice
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. Clmabing wall and cinema. Free Wi-Fi. The hotel will charge an additional fee of $25.35 MXN (Mexican pesos) per room, per night. This is a municipal tax due to environment sanitation.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Lagoon View
Languages Spoken
Spanish

Location

Full view
56Somewhat walkable
Grade: 56 out of 100
235Restaurantswithin 5 miles
67Attractionswithin 5 miles
7125Reviews681Q+A100Room tips
Traveler rating
  • 4,064
  • 1,792
  • 736
  • 292
  • 243
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Popular mentions
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Most Recent
emydassis wrote a review Yesterday
Salem, New Hampshire14 contributions3 helpful votes
Best entertainment crew ever , had a amazing time for my mother’s 70 Birthday. Amazing crew . All workers very happy and welcoming. Some food was ok , others was great like Marco Polo . The room was ok , but The view from our room was perfect. Room service was quick and really good . Thank you . Missing all the amazing entertainment thank you . And thank you for all the welcoming workers. Always ao happy and friendly .
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shova Shrestha wrote a review Yesterday
1 contribution
We recently came back from our amazing family vacation to Mexico. We had so much fun in this resort. Our 1 year old had nice time at mini kids club. Thank you Leo and team for welcoming us in kids club. Leo was super helpful with the recommendations to go places and he was interested in our language i.e. Nepali. He even learned a nepali sentence so quick. Our son Ezekiel had so much fun there. Thank you!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fernando D wrote a review Sep 2022
1 contribution
The whole crew from the entertainment team just awesome, Gio, Chucho great kids amazing entertainers. Bartenders, waiters all just great. We hope to come back soon just because of this guys and girls that will make your stay a special one. Thanks guys!!!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nydia R wrote a review Sep 2022
1 contribution
Our stay at GR Solaris was amazing! Staff was super friendly and always accommodating to your needs. Our server Mainor was excellent and beyond attentive, he was friendly and asked us questions over our trip. Staff suggested activities to do and places to visit while here. The entertainment crew was also friendly, specifically Gio, Israel, Monty, Ruben, Chris and Chucho and super encouraging when it comes to playing games like water polo, volleyball, balloon fight and so much more. Thank you to everyone that made our stay feel welcoming!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoteles Solaris de Mexico, Director General at GR Solaris Cancun
Responded 3 days ago
Dear Nydia R. We are so happy to now that you had a nice staying with us. We appreciate your time by sharing your review on Tripadvisor as well for the opportunity of having been your host in Cancun. Thank you very much for take the time to write the names of our staff that made you feel pamper . We hope to have the opportunity to welcome you in the future. Warm regards from Cancun. Hoteles Solaris de México,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John Z wrote a review Sep 2022
1 contribution
The entertainment staff was awesome, especially Diego & sexy Alexis. I can’t wait to go back next summer and play bingo. The soup from Marco Polo slaps. Put queso and chili on the fries from the pool buffet.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoteles Solaris de Mexico, Director General at GR Solaris Cancun
Responded 4 days ago
Dear xjZurita Thank you very much for your review, we are happy to know that you enjoyed your stay. It is an honor to know that we have a staff that made you feel welcome and pampered, we appreciate you taking the time to mention their names. We hope you come back soon. Best Regards. Hoteles Solaris de México.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Crystal R wrote a review Sep 2022
2 contributions
I have been to several resorts throughout Mexico but I have to say the service at this resort is AMAZING!!! It started from the moment we checked in with Christian. We upgraded our rooms with ease and he answered all of our questions. Throughout our stay he made himself available to guide us. Even when he say in the lobby he took the time to bring us drinks and make sure we were well taken care. The entertainment staff was top notch. There were activities for literally everyone. They interacted with the patrons. They did so good at making you feel like they actually knew you. They remembered your name from day to day. The rooms were so…. Clean! I will be back to this resort and highly recommend it.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoteles Solaris de Mexico, Director General at GR Solaris Cancun
Responded 5 days ago
Dear Crystal R Thank you very much for your kind comments about our great staff members , they works with all his heart to provide the best service thank you for let us know that you enjoyed it. We really hope that you can comeback in a near future. Best Regards. Hoteles Solaris de México.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wendy B wrote a review Sep 2022
Chesapeake, Virginia3 contributions1 helpful vote
GR Solaris Cancun! Loving another week of Fun, Sun and hanging out with beautiful people! 😍 ❤ We have the Best Bartender! He has been such a steady for us in all the years we've been coming here! A Great Resort is made up of People like Luis! Great Guy!!!! Luis is his name! Ask for Luis! Please tell him Wendy & Richie says HI with Love!!!!! 🙂 We had an awesome dinner last night! ⭐️ ⭐️ ⭐️⭐️⭐️ Carlos was the Chef!!!! We had gone deep sea fishing during the day, brought back our fish and he prepared about 20lbs of fish for our group of 15 ! SUPBERB! Our Excellant, attentive FUN, waiter was Miguel, he has a way of making everyone feel so special 🤗😀 I hope someone takes notice of these hardworking folks that really put long lasting loving memories into someone's vacation! They are the reason we want to come back here to this resort. 😁
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Higher floors are quieter, from daytime party activities or from patio evening parties. Ask for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoteles Solaris de Mexico, Director General at GR Solaris Cancun
Responded 5 days ago
Dear E4646YKwendyb We are so happy to read that you had an amazing time at GR Solaris as well as we appreciate the opportunity of having been your host in Cancun and your time for sharing your experience through this means. Also it is an honor to read the name of Luis, the staff members did everything in their hands to assure you a memorable experience. We hope that you can comeback soon. Warm regards from Cancun. Hoteles Solaris de México.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adeel Ur Rab wrote a review Sep 2022
Independence, United States3 contributions
Horrible, horrible, horrible experience will never stay here again. I have stated at this hotel 3 times now, and with Solaris 4 times all together. It used to be so so much better. I am surprised that this hotel is still in business with how terrible the service, food and facilities are. Hotel has about 10 ft of beach space left as most of the beach has been washed away exposing rocks and deep water. You have to go to the neighboring hotel to swim. No shade or huts on the beach at all, they have all been taken down due to eroding beach. Hotel was run down and aged. Interior of the hotel felt musty. Elevators interior lights were out. All the doors coming inside the hotel common areas were horrible and not wheelchair accessible. I noticed too many elderly folks had a hard time walking through those doors as it was hard to open and walk through them. Hotel common area and pool furniture was old and breaking. PATHETIC CUSTOMER SERVICE: We were there for 7 days and not a single employee asked about our stay. All they were trained to say was good morning, good evening. Everyone was so busy being a robot or on their phones. Staff looked tiered and worn down. Their uniforms were dingy looking and very presentable. Even at check out the front desk person didn't ask about our stay, they were more interested in getting their keys, wrist bands back. They promised us 2 t shirts as this was our 4th stay with Solaris but we never got that shirt. At check out we reminded them and they seemed confused what I was talking about and then all of a sudden without checking he said they didn't have any. We went on a few excursions and they asked us about our experience but hotel didn't care. No customer feedback needed here. FOOD: don't even know where to start with the food experience. It was terrible. All pork all the time. Breakfast, lunch and dinner 98% or all meat was pork. Any other meat that they had would either run out or would be so bad that my dog wouldn't even eat it. Meat was the cheapest meat the hotel could find. Most of the time the texture of the meat was so bad that it would feel like someone gurgitated the meat and put it on the buffet. Did I say all pork all the time. I can't say anything about that alcohol as we don't drink. I would like to say this that they were all very interested in offering us alcohol, may be if you are a drunk customer then you wouldn't notice the crappiness of the hotel. Tried out Marco Polo and the Zai, what a disappointment, food was bland and the meat was yucky. You couldn't even resort to eating fruits to fill yourself as most of the fruits like melons, cantaloupe, papaya, mangos had no taste. Only thing I can say is cheap and not ripe fruits. We met with few couples and they all brought up the food and how run down the hotel was, without us saying anything about it. Few of them even said that this hotel was a mistake. Morning coffee always had burnt flavor 7 days we were there. Food on the buffet was never labeled correctly. They didn't care about cross contamination of the food, even though they asked everytime you came to the restaurant if you had food allergies. PARTY ALL NIGHT at the neighboring hotel and you could hear everything all the way on the top floor. Sleepless nights as people were walking down the floors banging doors and running in the hallways. I should have known better to go stay at other hotels that I have tried in the past at Cancun. These other hotels had better service and better food for the same price. The only reason I didn't book there was because those hotels were sold out. Never ever would stay here again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoteles Solaris de Mexico, Director General at GR Solaris Cancun
Responded 4 days ago
Dear adeelur First of all, we apologize that your stay was not as pleasing as it was supposed to be and we not having met your expectations as few years ago. We are truly sorry for the inconveniences you encountered during your stay. Thank you for sharing your Solaris experience on TripAdvisor. We have talked with the departments involved to take immediate action and make the proper adjustments with the service. this helps us know our areas of opportunity so we can provide better services to all of our dear guests. On the other hand, our menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. Finally, please accept our sincerest apologies for not meeting your expectations. We can assure you that this is not the typical Solaris experience. Sincerely Hoteles Solaris de México
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gloria from Miami wrote a review Sep 2022
Miami, Florida5 contributions4 helpful votes
This is our first-time vacationing in Cancun. We had a great experience, we were impressed with the cleanliness, the service and the attention from everyone in this hotel. A big thanks to Carlos and Hector at the buffet that were very nice and friendly all the time, and also Lizeth in the pool area always working hard to make everybody happy. If you want to have fun and a nice time this is the place to go. The daily pool activities, the evening shows and ending the day with live music at the Lobby Bar. Thank you, GR Solaris for a wonderful week vacation!
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Date of stay: September 2022
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoteles Solaris de Mexico, Director General at GR Solaris Cancun
Responded 1 week ago
Dear 02553 We are so happy to read that you had an amazing time at GR Solaris as well as we appreciate the opportunity of having been your host in Cancun and your time for sharing your experience through this means. Also it is an honor to read how our staff members did everything in their hands to assure you a memorable experience and allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs. We hope that you can comeback soon. Warm regards from Cancun. Hoteles Solaris de México.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob2931 wrote a review Sep 2022
Bismarck, North Dakota
Wonderful. Loved the GR Solaris. Can’t swim right in front of the resort because of rocks. But walk right next door and you’re good. Would definitely recommend this resort to others. Would stay here again!
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoteles Solaris de Mexico, Director General at GR Solaris Cancun
Responded 1 week ago
Dear Rob2931 Thank you very much for your comments, we love to know that you enjoyed staying at GR Solaris Come back soon please. Best Regards. Hoteles Solaris de México.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$176 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gr solaris cancun hotel cancun, solaris cancun, grand solaris cancun, gr solaris hotel cancun, gr solaris cancun & spa, gr solaris cancun mexico, grand royal solaris cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
306
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Frequently Asked Questions about GR Solaris Cancun
Which popular attractions are close to GR Solaris Cancun?
Nearby attractions include Playa Delfines (0.5 miles).
What are some of the property amenities at GR Solaris Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at GR Solaris Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at GR Solaris Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at GR Solaris Cancun?
Yes, free parking is available to guests.
What are some restaurants close to GR Solaris Cancun?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Km 19. 5 Restaurant & Bar Cancun, and El Galeon del Caribe.
Are there opportunities to exercise at GR Solaris Cancun?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does GR Solaris Cancun have airport transportation?
Yes, GR Solaris Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at GR Solaris Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does GR Solaris Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to GR Solaris Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (4.1 miles).