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Aloft Cancun

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Aloft Cancun
Aloft Cancun
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722 Reviews from our TripAdvisor Community

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Showing 354: English reviews
Solihull, United Kingdom
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at the Aloft for 4 nights. I chose this hotel as it seemed pretty good value with good customer ratings on booking.com We were pleased with our choice as it was clean, close to the nightlife (yet off the main strip so quiet!) with a great rooftop pool. We spent one evening having some relaxed drinks by the... More 

Helpful?
Thank LauraH250
Sergio C, Guest Relations Manager at Aloft Cancun, responded to this review

Dear Miss LauraH250, We would like to thank you for taking the time to share your comments with us, your feedback is very important to us! We are very happy to know that our location was perfect for you needs! It's really pleasant to read that you liked your room and the rooftop; it has an amazing and relaxing view!... More 

London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel is not a fancy one at all. Nice and clean next to the party area. You can bring "guest" to your room. The food in the dining area is nice and at a decent price! The pool is nice the guest are cool. If you are going for spring break this hotel is to be considered.

Helpful?
Thank Pauly1990
Sergio C, Guest Relations Manager at Aloft Cancun, responded to this review

Dear Pauly1990, we would like to thank you for taking the time to share your comments with us, your feedback is very important to us! We are very happy to know that our location was perfect for you needs! It's really pleasant to read that you liked the rooftop; it has an amazing and relaxing view! We hope to have... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

In looking to escape some of the Winter in the Northern U.S. earlier this year I took another trip to Cancun, and I decided to stay at the Aloft Cancun in the hotel zone. The Aloft Cancun is not on the beach. However there is access to the beach by either walking about two blocks to a public entrance (free)... More 

Helpful?
Thank wt325
Sergio C, Guest Service. at Aloft Cancun, responded to this review

Dear Guest, wt325 First of all we want to thank you for the time invested in answering This survey. Your comments are very important for us. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Aloft service you deserve, we are... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a week! The location is perfect! Right next to the beach, right next to all the clubs! lovely rooftop pool! I just want to comment about the maids! We were so happy at the level they cleaned our room everyday!! We thought it would be a party hotel but was quite quiet tbh!!

Helpful?
Thank Eilidh H
Sergio C, Guest service at Aloft Cancun, responded to this review

Dear Eilidh H. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Alfot service you deserve; we are very pleased that we met your expectations. Once again, thank you! And we are looking forward to host you again! More 

Gatlinburg, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

i really enjoyed staying at aloft Cancun, there was a Young Adult on the Front Desk called Eli who was really kind and had great quality of service, the pool was amazing!!!! and the Location is great too! had a blast!

Helpful?
Thank Tyler A
Sergio C, Guest Service at Aloft Cancun, responded to this review

Dear Tyler A. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Alfot service you deserve; we are very pleased that we met your expectations. We hope that you have enjoyed your stay with us, and we will be looking forward... More 

Dublin, Ireland
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was perfect for us as we were only in Cancun for two nights and our main plan was to party. Funky hotel with some cool design details. Very expensive for what it is. But the hotel is right on the door step of the party strip which was very handy for us. I would recommend if you were... More 

Helpful?
Thank Lynette M
Sergio C, Guest Service at Aloft Cancun, responded to this review

Dear Lynette M. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Alfot service you deserve; we are very pleased that we met your expectations. Once again, thank you! And we are looking forward to host you again! Sincerely, More 

Bogota, Colombia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel has a great location, the whole property is in very good shape, we just didn't like the pool because it was dirty. The rooftop is the best part but the hidden gem is the Sunday brunch. Just a thing please coach your staff, nobody smiled, how can they be so serious in paradise? Either not enough customer service... More 

Helpful?
Thank Oscar T
Sergio C, Guest Service at Aloft Cancun, responded to this review

Dear Mr. Oscar T. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Alfot service you deserve; we are very pleased that we met your expectations. Once again, thank you! And we are looking forward to host you again! Sincerely, More 

San Miguel de Allende, Mexico
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was designed for young party goers as reflected in the lobby decor. First impressions; dirty hallway carpeting that had not be vacuumed for a week, in the room the floor was wet and the toilet didn’t work, we had to call for a plumber. The next day we asked for a taxi for 6 people and the young... More 

Helpful?
Thank Alfredo J
Sergio C, Guest Service at Aloft Cancun, responded to this review

Dear Alfredo. Let me extend you an apology for the inconveniences you have found during your stay. Our number one priority is always the satisfaction of our customers, and we praise ourselves in always giving that extra push to achieve excellence. We hope that you have enjoyed your stay with us, and we will be looking forward to host you... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 5 weeks ago via mobile

I attended a conference in the venue attached to aloft and it was perfect. The pool on the roof is brilliant, the staff are really friendly, and the hotel provides a great base to explore cancun. It is a bit of a party hotel, but that wasn't a problem for me.

Helpful?
Thank James B
Sergio C, Guest Service at Aloft Cancun, responded to this review

Dear James B. We are really happy to know that your stay with us was really good. Our main priority is to make you feel welcome and provide you with the Alfot service you deserve; we are very pleased that we met your expectations. Once again, thank you! And we are looking forward to host you again! Sincerely, More 

Northampton, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
4 of 5 stars Reviewed August 23, 2016 via mobile

We stayed here on our visit to Mexico for a few days and used the hotel as a base between visits to Holbox and Tulum. The rooms are clean and cool and the showers were a good pressure. The best aspect were the comfortable beds! The gym and roof terrace were also great facilities and the staff were helpful. They... More 

Helpful?
Thank J H
Sergio C, Guest Service at Aloft Cancun, responded to this review

Dear J H. Our customers are our number one priority, so hearing that you enjoyed yourself while at the property is our best reward and we are delighted to learn we’ve met your expectations. We hope that now that you have tasted a bit of the Aloft-style treatment, next time you visit our lovely destination, you choose us to pamper... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Celebrate your style at Aloft Cancun, a hip new hotel where you’ll be steps away from the convention center. We offer easy-breezy access to the beach, upscale shopping, sizzling entertainment, vibrant nightlife, and the best restaurants in town. ... more   less 

Additional Information about Aloft Cancun

Address: Blvd Kukulkan Km 9, Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $86 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aloft Cancun 3.5*
Number of rooms: 177
Reservation Options:
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