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Blvd Kukulcan Mz 59 Lote 1-03 Km 21.26, Cancun 77500 Mexico
Lowest prices for your stay
Expedia.com
$700
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Free cancellation until 10/09/22
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Hotels.com
$700
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Free cancellation until 10/09/22
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Trip.com
$483
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Free cancellation until 10/10/22
Booking.com$700
Priceline$700
Travelocity$700
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2783)
360
Panoramas (25)
Room & Suite (645)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 272 hotels in Cancun
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.3
NIZUC Resort & Spa provides an escape like no other on Mexico’s stunning Caribbean coast. Offering subdued extravagance and an unsurpassed level of service, NIZUC is the ultimate place to take in the sun, sand, sea, and tranquility of one of the world’s most coveted destinations.The luxurious new resort is located at the gateway of the Riviera Maya in beautiful Punta Nizuc with two exclusive beaches, lavish spa, six gourmet restaurants, deluxe conference and events center, a kids club and sumptuous accommodations throughout its 274 private suites and villas. Harmoniously blending cutting-edge architectural design with barefoot luxury, the resort is the epitome of relaxed elegance. Positioned on a lush 29-acre nature preserve, NIZUC is surrounded by rich tropical foliage, a flourishing coral reef, and serene waterways that add to its mystic ambiance. A wide variety of outdoor activities on or near the resort include snorkeling, scuba diving, fishing, and world-class golfing.NIZUC is home to the region’s most distinguished dining with six gourmet restaurants ranging from contemporary Mexican to Asian and Mediterranean fare. All of NIZUC’s restaurants are open to both guests and visitors of the resort. At the heart of this exclusive resort is NIZUC SPA by ESPA, a 30,000 square foot wellness facility that features beachfront private treatment rooms, thermal experiences and a fitness center. A sanctuary for the senses, NIZUC SPA by ESPA offers one-of-a kind treatments inspired by ancient Mayan rituals. NIZUC Resort & Spa offers a world of luxury and sophistication that is redefining modern Mexican luxury.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Luxury
Languages Spoken
Spanish
3776Reviews254Q+A100Room tips
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Popular mentions
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Most Recent
Joseph D wrote a review Sep 2022
Aventura, Florida94 contributions20 helpful votes
The hotel is excellent and so is the attention and service. Its a little far from the more commuted areas in Cancun but it was perfect. The only issue we had was with a bacteria my wife and I caught while visiting. We had terrible experience with that, my wife got Salmonella and I got Proteus, different bacteria, similar effects.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from NIZUC Resort and Spa, Other at NIZUC Resort and Spa
Responded 4 days ago
Dear Joseph, We sincerely thank you for taking the time to rave about our Resort. We are sorry to read that you had a negative experience with that bacteria and we kindly ask you to share more details in regards, as we do not haver any other reports of similiar situations. In the case that there is something affecting our services, we ansolutely would love to know. Respectfully, Markus Laahanen Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Johnny C wrote a review Sep 2022
4 contributions
The a/c was programed for 78Deg.. and was very hot and uncomfortable. We complained and they supplied us with 2 oscillating fans. Need to upgrade the air conditioning system.... We were given "hotel credits" that were told can be redeemed at the gift shop. Lo and behold... only 4 items were eligible for redemption.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from NIZUC Resort and Spa, Other at NIZUC Resort and Spa
Responded 4 days ago
Dear Johnny C Thank you for taking the time out of your schedule to share your feedback. We are sorry to hear that your stay was not entirely satisfactory. We appreciate your comments and they will be taken care of straight away. With kindest regards, Markus Laahanen Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Priyanka G wrote a review Sep 2022
Fort Lauderdale, Florida3 contributions4 helpful votes
+1
I’m writing this review from this stunning hotel in Cancun. If you need some couples time, this is the best place! Nizuc hotel and spa in Cancun Mexico. From where to begin, we took the penthouse with private pool in the room. Hubs booked a package with following services. The view is unbelievable! They are super nice. The spa and hydrotherapy are included in our reservation. The massage therapists offered us variety of services, including aromatherapy, hot stone massage, deep tissue followed by an hour of hydratherapy which is an amazing experience in itself! From hot steam room, sauna, to ice cold water, to hot stone bed, to scalp and foot massage all included in our package. We also kayaked and enjoyed the adults only pool. The bar is suBmerged in water. Pretty cool! Now talking about food. It’s amazing 😍 indochime, Peruvian restaurant and morning buffet (which was included in our package). The service, the food is literally out of the world. If you’re staying in a penthouse you get a private butler. Now the cost, it’s on pricier side, but since we were doing only 2 nights for my milestone bday we indulged🙈. It ended up costing us 1900$/night for 2 nights including everything. But we really enjoyed. It was an unforgettable experience! — at Nizuc Resort and Spa.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from NIZUC Resort and Spa, Otro at NIZUC Resort and Spa
Responded 1 week ago
Dear guest, Thank you for taking the time to share your experience with us. We are delighted to know that your stay in our paradise was exceptional, and your valuable comments always help us to improve our guests´ experience. We hope to welcome you again soon in our Paradise. Mariana Echanove Director of Sales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JOey C wrote a review Sep 2022
Pedasi, Panama2 contributions10 helpful votes
Its very expensive, hotels rooms are far from lobby so you depend on golf cars services to take you anywhere. There's no activities music bands disco , nothing . The bar closes at 11. To go to a restaurant taxis charge you $33 Dollars each way (7 minute ride). Internet is slow. Nothing is included and everything is overpriced. Its built around mangroves so lots of mosquitoes.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from NIZUC Resort and Spa, Otro at NIZUC Resort and Spa
Responded 1 week ago
Dear guest, Thank you for taking the time to share your experience with us. We regret to learn that you have not enjoyed your stay. Your comments are important to us and have been sent to management. Kind regards. Mariana Echanove Director of Sales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MarvinPanama wrote a review Sep 2022
Panama15 contributions2 helpful votes
The Nizuc is a beautiful hotel with excellent service, dining spa beach, pool, tennis court, and accommodations. Unfortunately, the WiFi is highly unstable. So, if you serk a beautiful resort experience, partially disconnected from the world, the Nizuc is the right place to go.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from NIZUC Resort and Spa, Otro at NIZUC Resort and Spa
Responded 1 week ago
Dear guest, Thank you for taking the time to share your experience with us. We are glad to know you have enjoyed your stay and our services. Your comments will be sent to management for review and correcting any opportunity areas. We hope to have the opportunity to host you again soon. Kind regards, Mariana Echanove Director of Sales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Departure778841 wrote a review Sep 2022
Dallas, Texas2 contributions
Wife and I had a great time... the service is amazing...very helpful staff. The ambience and setting is top notch. We loved the swim up bar pool area. Food was very good. My only negative were the mosquitos but not really the hotels fault.
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from NIZUC Resort and Spa, Otro at NIZUC Resort and Spa
Responded 1 week ago
Dear guest, Greetings from NIZUC Resort & Spa! We want to thank you for taking the time to share your experience with us. We are delighted to know that your stay in our paradise was exceptional, and we look forward to welcoming you again to your new home away from home. Mariana Echanove Director of Sales
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clara A wrote a review Sep 2022
3 contributions1 helpful vote
Such a beautiful place felt like I was in Paradise. Beautiful scenery, ambiance, and staff who couldn't do enough for you. You have to experience it to believe. Whoever designed this place is pure genius couldn't have done it better myself lol. The wedding was an absolute dream catered and decorated beautifully as you would expect from a top-rate hotel. Well done everyone involved. This is my number 1 vacation yet.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from NIZUC Resort and Spa, Otro at NIZUC Resort and Spa
Responded 3 weeks ago
Dear guest, Greetings from NIZUC Resort & Spa! We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us. We are glad to know you have enjoyed your stay and the Wedding, and that we have been able to create unforgettable moments for you. We hope to have the opportunity to have you again in our paradise. We are at your service, Mariana Echanove Director of Sales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sheerfun wrote a review Aug 2022
New York City, New York297 contributions62 helpful votes
Resort is beautiful.Staff is exceptional and attentive.Food is great. Indochine is a hidden gem. Few things: 1. Mosquitoes at night is a big issue. Have an early dinner to try to avoid. 2. There are hidden steps everywhere. My wife fell right at the lobby entrance before check in and hurt her leg bad and is now in a wheelchair. So to mgmt: a. Find a way to indicate steps that aren’t obvious b. Make restaurants wheelchair accessible c. Room service from restaurants would be good as well
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from NIZUC Resort and Spa, Otro at NIZUC Resort and Spa
Responded Aug 19, 2022
Greetings from NIZUC Resort & Spa! Thank you for taking the time to share your experience. We are glad to learn that you enjoyed our resort, the service and the culinary experience. Your valuable comments have been sent to management for attention. We hope to have the opportunity to host you again in our paradise. Kind regards. Mariana Echanove Director of Sales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sharon Lahav wrote a review Aug 2022
3 contributions2 helpful votes
Pros : 1. Beautiful location 2. Spacious rooms 3. Nice beach 4. Hotel designed on a very high level. Beautiful again. The pictures online are true / really beautiful. 5. Butler Andrea was amazing 6. Very good internal transportation and high service from the drivers Cons: 1. Cheap. It is like they try to screw you with money : 1a. Charging extra for espresso in breakfast is outrageous. 1b. I checked out from 2 rooms and paid in full. No debt left. One of the rooms was late check out for my son who left later. When he left they tried to charge him extra 500mxn for tips for the breakfast waiters! Outrageous again. So beautiful hotel really, but they try to screw you on the little things which ruins the experience
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from NIZUC Resort and Spa, Otro at NIZUC Resort and Spa
Responded Aug 15, 2022
Dear Sharon. Thank you for your review and for bringing these issues to our attention. We are glad that you enjoyed your stay in our beautiful resort. As for your feedback, we will forward your comments to our management. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Relax611628 wrote a review Aug 2022
Orlando, Florida13 contributions13 helpful votes
This is a breathtaking property situated perfectly on the peninsula of Cancun. It's the kind of place you'd like to check into and not leave during the course of your stay. Unfortunately, the poor quality of food will preclude you from doing so. Nizuc needs to greatly enhance its culinary offerings. It's sad to say that from the buffet each morning to their specialty restaurants, there wasn't much that was enjoyable. While the food is a definite one-star, the quality of the accommodations and property in general is five-star plus and if you don't mind taking a taxi to eat your meals, you'll be fine.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from NIZUC Resort and Spa, Otro at NIZUC Resort and Spa
Responded Aug 3, 2022
Dear guest, Greetings from NIZUC Resort & Spa! We hope this message finds you well. We want to thank you in advance for taking the time to share your experience with us. It is vital that you have enjoyed your stay, and we just read that you had inconveniences during your stay. Your valuable comments will be channeled to the related areas for our improvement so that we can create an unforgettable experience for you in the future. We hope to have the opportunity to have you again in our paradise. We are at your service, Mariana Echanove Director of Sales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$499 - $861 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
274
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Frequently Asked Questions about NIZUC Resort and Spa
Which popular attractions are close to NIZUC Resort and Spa?
Nearby attractions include H Roof (4.4 miles), Puerto Maya Cancun (3.0 miles), and Playa Delfines (2.1 miles).
What are some of the property amenities at NIZUC Resort and Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at NIZUC Resort and Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NIZUC Resort and Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at NIZUC Resort and Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to NIZUC Resort and Spa?
Conveniently located restaurants include Restaurante Careyes, Nicoletta | Modern Italian Kitchen Cancún, and Restaurante Cüa.
Are there opportunities to exercise at NIZUC Resort and Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does NIZUC Resort and Spa have airport transportation?
Yes, NIZUC Resort and Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NIZUC Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NIZUC Resort and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NIZUC Resort and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.