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NIZUC Resort and Spa

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Blvd Kukulcan Km 21 Lote 1-03 Km 21.26, Cancun 77500 Mexico
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Pool & Beach (593)

About

#10 of 230 hotels in Cancun
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
NIZUC Resort & Spa provides an escape like no other on Mexico’s stunning Caribbean coast. Offering subdued extravagance and an unsurpassed level of service, NIZUC is the ultimate place to take in the sun, sand, sea, and tranquility of one of the world’s most coveted destinations.The luxurious new resort is located at the gateway of the Riviera Maya in beautiful Punta Nizuc with two exclusive beaches, lavish spa, six gourmet restaurants, deluxe conference and events center, a kids club and sumptuous accommodations throughout its 274 private suites and villas. Harmoniously blending cutting-edge architectural design with barefoot luxury, the resort is the epitome of relaxed elegance. Positioned on a lush 29-acre nature preserve, NIZUC is surrounded by rich tropical foliage, a flourishing coral reef, and serene waterways that add to its mystic ambiance. A wide variety of outdoor activities on or near the resort include snorkeling, scuba diving, fishing, and world-class golfing.NIZUC is home to the region’s most distinguished dining with six gourmet restaurants ranging from contemporary Mexican to Asian and Mediterranean fare. All of NIZUC’s restaurants are open to both guests and visitors of the resort. At the heart of this exclusive resort is NIZUC SPA by ESPA, a 30,000 square foot wellness facility that features beachfront private treatment rooms, thermal experiences and a fitness center. A sanctuary for the senses, NIZUC SPA by ESPA offers one-of-a kind treatments inspired by ancient Mayan rituals. NIZUC Resort & Spa offers a world of luxury and sophistication that is redefining modern Mexican luxury.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Luxury
Languages Spoken
Spanish

Location

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Contact
Blvd Kukulcan Km 21 Lote 1-03 Km 21.26, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport5 miSee all flights
Aerodromo de Playa Del Carmen34 miSee all flights
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3,251Reviews243Q+A100Room tips
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Cynthia Z wrote a review Sep 19
New York City, New York2 contributions2 helpful votes
Service is absolutely amazing. When we first arrived, we were immediately greeted by the GM, Octavio. He made sure to let us know that we can reach out with any needs we may have during our stay. The staff in general is just so good. Everyone is so friendly! The servers at breakfast remembered our usual order on day three! Apparently they staff four people per one guest!! I’d also like to especially mention Mel, who works at the beach activities section. When we first rented snorkels, he proactively reached out and see if we needed a guide - he swam with us and explained all different kinds of sea creatures that we saw. He also invited us out on Saturday morning (before his actual shift) to take us to see Musa by snorkel. Absolutely went above and beyond his usual duties. The quality of the food was quite a surprise, as usual resorts don’t have great food. We were blown away by the food here - everything is made fresh (including breakfast hot sauces). The grilled shrimp at La Punta is BEYOND. We were so happy with the food choices here that we did not leave the hotel during our stay here. And lastly, of course the ocean view + pool are both excellent. Unfortunately the main pool was closed during our stay, but we did not run out of places to explore regardless. Highly recommend for three nights plus. It’s the perfect destination for a long weekend trip, or a week long if you are a beach bum. We will definitely be back in the near future!
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Date of stay: September 2020Trip type: Traveled as a couple
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RicardoCruzA wrote a review Sep 15
Playa del Carmen, Mexico276 contributions49 helpful votes
+1
Visit this hotel for a special celebration and it couldn't be better! Place is very well designed and everywhere you look is beautiful. Stunning to say the least. Everybody was so kind and willing to assist, it felt genuine. They wanted us to have a great time. Food and drinks are amazing! Peruvian restaurant is to die for! Beach is super small but feels like you are in a pool. So tranquil, clean and seaweed free. I even saw some crabs and a little rays. The only thing I could say was not pleasant, is that we requested a late check-out so we had an extra couple of hours. We were lying on bed watching tv while the housekeeper came in unannounced. She didn't even knocked. Rapidly she was checking on her report sheets because either she wasn't informed or she missed that information. Anyways, we had to leave the place so it didn't bothered us. I hope I can go back soon!
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Date of stay: October 2019
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Room Tip: Upper floors have the best view
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akostich_11 wrote a review Sep 8
Los Angeles, California369 contributions186 helpful votes
+1
We have been coming to Cancun for over a decade, once or twice a year-and this was our first time staying at Nizuc (we usually stay at the Ritz Carlton). WHAT A PLACE! The architecture and the space is like something out of a futuristic movie-beautiful reflecting pools, majestic dining and bar areas, and stunning accommodations. Abel, our butler, was very attentive and on top of it; he took notes in his little pad about what time we wanted our coffee delivered in the morning, when we should have our car ready, where and what time we would like to eat so he could make reservations. This is all part of the experience, and we would like to commend Abel for being so genuine and hospitable. This goes for the entire staff...they all clasp their heart and greet you every time you pass-and it's a lovely signature gesture unique to the resort which we will remember always. The rooms are spectacular. We stayed in a garden villa with its own private plunge pool, and it was luxury personified. Every detail was accounted for; comfortable bedding, beautiful spacious bathroom with standalone tub and indoor/outdoor shower. The air conditioning was perfect and powerful, necessary in Cancun at this time of year! The food was impeccable too; fresh fruit for the buffet breakfast and a la carte items like omelets, burritos and pancakes. The dinner was delicious too at the resort's signature formal restaurant. There are two large pools; the main one which is nearly 40m long and enough to do laps if you're a swimmer like me who's looking to exercise (just go in the morning before the families get there). A note about families: there is the main pool which allows children-and also another one nearby (but out of the way) for adults only. During our three days here, we didn't see many children at all-this may be due to the price of staying here? But the resort is spread out enough and the property has enough to do where you won't feel crowded or annoyed the way you might at other Cancun resorts overrun with large families and groups. It mostly seemed to be couples here. If there is one minor 'quibble,' it would be to address the beach area-which is shallow and full of sea grass. It is not the turquoise blue waters of Cancun that you may have seen in travel brochures. This is not a big deal-you can still swim and SUP and even snorkel offshore by the dock-but be aware that this shallow lagoon is not the typical 'beach with waves' you may be expecting. The plus side is that the shallow water is ALWAYS warm, and parents don't have to worry about kids drowning..it's 2-3 feet deep mostly. All in all, we would love to come back. It's not inexpensive, but the money you spend is evident everywhere-you really feel transported and the staff is just lovely all-around.
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Date of stay: September 2020
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Response from NIZUC Resort and Spa, Director General at NIZUC Resort and Spa
Responded 3 days ago
Dear Guest, Thank you for taking the time to share your experience at NIZUC Resort and Spa. We are very excited to read your comments; it is always heartwarming to know that we have accomplished our commitment of making you feel at home. Thank you for being a valuable guest and we are looking forward to have you again. Please receive our warmest regards
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Nk N wrote a review Sep 3
5 contributions1 helpful vote
My husband and I came to Nizuc for our honeymoon. The hotel is beautiful and the food and spa are amazing. Our stay was great until our bathroom had a massive AC leak and the entire floor, couch and my Gucci bag that was laying on the couch were drenched. Seemed like it was raining in the bathroom. We called Hotel Management and it took them 45 minutes to send someone to our room. When we approached hotel management after the cleanup, we suggested they give us a new room. They didn’t even think to offer this themselves, we had to suggest it, which was kind of odd since it was a major inconvenience and took two hours of our morning. They agreed to give us a new room but The room they were suggesting was one Floor above ours and in the same building and we just didn’t think it made sense to go through the hassle of packing and moving to a room in the same faulty building. We told the manager if he can offer us something uand his first response was, “accidents happen and we cleaned the room up so I’m not sure what’s the problem.” When you’re spending $700 a night for a room, you shouldn’t be having these sort of issues. Were in the oceanview suite with the plunge pool and having the same issues you would face at a Motel 6 on some deserted highway. After some back and forth, the manager then offered us free breakfast and then a dinner but he made sure to tell us no alcohol would be covered. I hate to leave a terrible review because the staff has been so sweet and accommodating (maybe because we have generously tipped them for all their assistance) but the manager left us very unimpressed with the way he handled the situation. I know the hotel has been closed for sometime due to COVID, and it’s probably going to take some time before they get back up to speed, but I wish they could have been a bit more apologetic and courteous with a pretty substantial issue
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from NIZUC Resort and Spa, Director General at NIZUC Resort and Spa
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your comments about your experience. We are very sorry that you went through that bad experience, you are correct; we should make sure to avoid any kind of inconvenience to our guest. I would appreciate if you send me photos of your bag to my email octavio.leonardo@nizuc.com and of course we will repair the damage. Besides this, I believe that you enjoyed the service at the SPA and the restaurants, so please do not hesitate to contact me in your next visit so we can make sure to have something very special for you. Receive our warmest regards
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Florida Keys, Florida69 contributions15 helpful votes
our FAVORITE hotel!! such an amazing stay, one of the best vacations we've ever been on! the staff went above and beyond!! Gustavo & Charlie and the entire staff were absolutely wonderful. All of the food on property was delicious, everyone on property constantly went above and beyond to ensure or vacation was seamless and wonderful. we can't wait for our next vacation at Nizuc!
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Date of stay: August 2020
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Response from NIZUC Resort and Spa, Director General at NIZUC Resort and Spa
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your experience at NIZUC Resort and Spa. Positive comments like yours regarding our staff, encourages us to keep improving every day for a better service. We will be pleased to welcome you again in a near future. Please receive our warmest regards.
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PRICE RANGE
$338 - $853 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
274
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Frequently Asked Questions about NIZUC Resort and Spa
What are some of the property amenities at NIZUC Resort and Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at NIZUC Resort and Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NIZUC Resort and Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at NIZUC Resort and Spa?
Yes, free parking is available to guests.
What are some restaurants close to NIZUC Resort and Spa?
Conveniently located restaurants include La Punta Grill & Lounge, Ni, and Indochine.
Are there opportunities to exercise at NIZUC Resort and Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does NIZUC Resort and Spa have an airport shuttle?
Yes, NIZUC Resort and Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NIZUC Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does NIZUC Resort and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to NIZUC Resort and Spa?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.0 miles).
Does NIZUC Resort and Spa have any great views?
Yes, guests often enjoy the harbor view available here.