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Hotel Riu Palace Las Americas

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#19 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Palace Las Americas
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6,067 Reviews from our TripAdvisor Community

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Showing 4,849: English reviews
Wichita, Kansas
Reviewed yesterday NEWvia mobile

I was at this resort for 5 days to celebrate my 40th birthday. The place is absolutely beautiful and we had amazing service the entire time we were there. The room was great and very clean. The food was just ok. It was not bad but more along average. There was nothing I ate that I thought was amazing. We...

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Thank BeachgirlstuckinKS
Reviewed 2 days ago NEWvia mobile

We visited with a group of friends and had the best experience in Mexico we ever had! The staff ALWAYS had a smile on their face! The restaurants were all GREAT, I loved that you didn't have to make reservations. Drinks were not watered down like other resorts and they had top shelf liquor. Pablo at the front desk was...

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5Thank Renee W
Reviewed 2 days ago NEW

This resort is fabulous. It is an adult only resort which is nice, not that I have anything against children. Customer service was outstanding. Resort is very, very clean. Resort is an all inclusive resort. Resort had four specialty restaurants along with the buffet style restaurant. The specialty restaurants are Italian, Japanese, Mexican and American. I personally was not too...

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2Thank Joann W
Reviewed 2 days ago NEW

The Las Americas was excellent. Service, cleanliness and food was excellent. I highly recommend the specialty restaurants. The buffet is the only reason why I gave 4 stars rather than 5. It was good but I visited the Riu Palace Peninsula just a minute away on the local bus and the buffet at the Peninsula put Las America to shame....

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2Thank Frank P
Stafford, England, United Kingdom
Reviewed 2 days ago NEW

We arrived in cancun on 10th January 2017 and are still here at present time we booked a 4 star hotel Rui caribe and spent a few days there to which we had no complaints at all food was good staff were very friendly and then we saw a sign for a free upgrade by the lift so we enquired...

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2Thank Beverley H
Reviewed 3 days ago NEWvia mobile

This was or first stay in Cancun and our first all inclusive. The hotel views are amazing. As others have mentioned the feeling that you get when walking into that lobby was great ! We did notice the slight musty smell but we weren't sensitive to it. Our rooms were upgraded to ocean view which was appreciated. We wanted to...

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3Thank denisec628
Houston, Texas
Reviewed 3 days ago NEWvia mobile

Food was very good especially the Italian restaurant. Grounds are immaculate and views are spectacular. Staff is very friendly and helpful and they all speak English fluently. You get access to Riu next door so its like getting 2 all inclusive hotels. Will definitely be going back. Great location as its within walking distance to main nightlife area. Nightly shows...

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1Thank Emily D
Moodus, Connecticut
Reviewed 3 days ago NEW

I wish I had stayed here sooner! The Riu Palace is a beautiful hotel - the lobby, the grounds, the rooms. It has a good amount of beach - more beach than its sister hotel. We found beach chairs whenever we needed them without going out first thing in the morning to reserve them. The staff at all of the...

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2Thank Carmen873
Reviewed 3 days ago NEWvia mobile

I have stayed in a lot of cheap hotels in my lifetime, and many in developing countries. This was my fourth trip to Cancun. This hotel is easily the worst hotel I have stayed at (yes, worse than the 3 star hotel I stayed at in college). We had issues from check-in where they overcharged us and we had to...

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Thank Arezoo J
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Las Americas, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We are deeply disappointed to find that our team did not turn around...

Reviewed 4 days ago NEW

Stayed here September 2015 and the first thing as we walked in was wow to the beautiful view, well never forget that feeling, we could not wait to check in and get on the beach and that is exactly what we did!! Stayed 2 weeks and enjoyed every minute here,had few problems with the room bit of mould in shower...

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1Thank Dermott69
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
* Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $293 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Reservation Options:
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun
Hotel Style:
#14 Romantic Hotel in Cancun
#17 Spa Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Las Americas staff and other travelers.
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Stratford, Ontario, Canada
6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Would recommend the sea view but we had the outside room facing another resort and were happy.”
 of 5 bubbles frankpV6598PZ, 2 days ago | Read review
“We don't have a poolside view but we didn't mind as we still get the sun on the balcony”
 of 5 bubbles 400beverleyh, 2 days ago | Read review
“Pay the extra to ensure a view of the Caribbean!”
 of 5 bubbles Carmen873, 3 days ago | Read review
“corner suites with big glass balconys”
  • breath taking!
 of 5 bubbles Dermott69, 4 days ago | Read review
“I was fine with the view but one higher would be better!”
  • Deck
  • lower T.V. room
 of 5 bubbles mytrip784, 1 week ago | Read review
5 of 5
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