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Hotel Riu Palace Las Americas

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#16 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Palace Las Americas
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6,175 Reviews from our TripAdvisor Community

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Showing 4,937: English reviews
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Franklin, Wisconsin
Reviewed yesterday NEW

We stayed for 7 nights in mid-February. Our first time in Cancun and we chose this resort because it was adults only. Everything about the resort was fantastic! Beautiful hotel, perfectly maintained grounds. The staff worked hard to keep everything clean and tidy. Especially the public restrooms -- they were constantly being cleaned and maintained. The food was excellent at...

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Helpful?
1Thank misswizzy777
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 2 days ago NEWvia mobile

Stayed at Las Americas The last week of January and it was phenomenal! We're upgraded to a oceanfront suite upon check-in and it was amazing! The service is by far the best of the Rius that we have been to... spend a lot of time at the palaces in Punta Cana. The service is spectacular and really enjoyed all of...

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1Thank A TripAdvisor Member
Washington DC, District of Columbia
Reviewed 2 days ago NEWvia mobile

Pro's: Elegant, nice rooms, great staff, beautiful pools, & great location. Con's: firm beds & food is ok Arrived 11:30. Wasn't greeted by anyone but went to the front desk and received great service. Felix hooked us up with a nice room. The room wasn't ready so we hung out by one of the pools. Quick tip, pack your swim...

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Thank Chief0419
Reviewed 3 days ago NEW

Everything was amazing. It little changed since 2015 due to renovations but still very good. The evening shows is all the time the same it was meh. Kitchen is delicious. All restaurants except sushi was a blast. They added bathrooms gowns in rooms and need to give slippers , because floor is very cold. Great 2nd vacation here ever. And...

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Thank Maryana M
Reviewed 3 days ago NEW

Overall clean property with something for everyone. Great location on the beach with access to other RIU properties. Several restaurant options to choose from which werent too busy. All inclusive was the way to go. Went on night club trips arranged by the hotel and had a great time. Adults only was nice.

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Thank Joe W
Saint Louis, Missouri
Reviewed 3 days ago NEW

I booked this resort for myself and two of my friends for a winter getaway. We specifically wanted an all-adult all-inclusive resort on the beach hoping we would receive better service and have more age-appropriate entertainment options. We had also heard that the resort had been renovated summer of 2016 and it had great reviews. Pros: The beach was white...

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1Thank Alyssa W
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Las Americas, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We do hope you will understand that it is difficult for us to...

Reviewed 4 days ago NEW

Excellent hotel and staff was incredible. We ate at 2 of the restaurants and the buffet. All the food was great. At the buffet the chefs would make fresh food to your liking. The selection at all 3 meals was incredible. we had 2 downfalls..the pool was only open from 10-6. Not sure if that was only because its February...

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Thank Kim B
Franklin Square, New York
Reviewed 5 days ago NEW

This is a beautiful hotel. The rooms were clean and the property was constantly being maintained. The only downfall was a terrible musky smell in the lobby. When you went outside and walked in it was very strong. The room had an odor also but not as bad as the lobby. The food was good, except the Italian restaurant. It...

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2Thank renaann614
Saint Louis, Missouri
Reviewed 5 days ago NEW

well maintained property, 24 hour food/beverage service, many restaurants to choose from with a variety of different foods, all the staff were friendly and took care of anything you needed, rooms large and inviting, nice balcony, shopping very close, the beach was gorgeous and the water spectacular!

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1Thank nino20
Fort Thomas, Kentucky
Reviewed 5 days ago NEW

We were here 9 years ago and loved it. We have been to Cancun a few times since then. We came back here for several reasons buttttttt they have changed a few things and this place is AWESOME. We are coming back next year

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2Thank Thomas G
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
* Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $286 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Reservation Options:
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun
Hotel Style:
#14 Romantic Hotel in Cancun
#15 Spa Hotel in Cancun
#15 Top resorts Hotel in Cancun
#16 Luxury Hotel in Cancun
#16 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Las Americas staff and other travelers.
449 questions
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Stratford, Ontario, Canada
7 months ago

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Questions? Get answers from Hotel Riu Palace Las Americas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view is the best.”
 of 5 bubbles 661maryanam, 3 days ago | Read review
“Balcony a must..Don't spend a lot of time in room so if not more $ to upgrade to ocean view go for it. Oceanview higher floors”
 of 5 bubbles T7570VDkimb, 4 days ago | Read review
“Junior suite has a great view of the pool and ocean.”
 of 5 bubbles renaann614, 5 days ago | Read review
“Ocean view would be nice we had partial oceanview”
 of 5 bubbles fowlerbrenda58, 6 days ago | Read review
“The ocean view rooms are well worth any extra cost.”
 of 5 bubbles 284JimW284, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question