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Hotel Riu Palace Las Americas

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#20 of 183 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Palace Las Americas
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5,963 Reviews from our TripAdvisor Community

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Showing 4,780: English reviews
Hollywood, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW

This was our second stay at a RIU property , the first time in Cancun, though. It was better than the first time. The Krystal Fusion restaurant was incredible. So good we ate there two nights for dinner. We ate at the steakhouse which was great too!! We feel so pampered at the RIU resorts. The staff is very friendly,... More 

Helpful?
1 Thank littleflowerlaura
ks
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Love this place. So many of the riu,s are going to a more modern look, this one has kept the older look at least for now, the staff here is amazing, the only down side I know of is the beach area, kind of rocky but you can swim

Helpful?
1 Thank Ron C
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW

My wife and I stayed here the week before Thanksgiving. The food was all excellent. The Steakhouse was our favorite where they have a choice of Steak, Lobster, Salmon and other choices. All were great. The buffet had excellent shrimp everyday. Next door is the Riu Cancun. Those hotel is very modern and definitely appeals more to the younger crowd.... More 

Helpful?
8 Thank CFash
Louisville, Kentucky
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 days ago NEW

We spent Thanksgiving at the Riu Palace. This is our third stay at a Riu property and we love it! Wonderful staff and enough going on you don"t have to leave the property. Had an ocean view jr suite where the waves lulled us to sleep at night. Weekends are dressier at the Riu. We laid around at the pool... More 

Helpful?
7 Thank edweyler
London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

My husband & I stayed here for 2 weeks 07/11/16 to 21/11/16 mainly based on it now being an adults only & we had an amazing time & met some lovely people. We also didn't notice any of the drunken behaviour as in a previous review. So where do I start!! The resort is beautiful & spotlessly clean. Staff were... More 

Helpful?
5 Thank LondonRedeye
Marshall, Oklahoma
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

My husband & I visited the Hotel Riu Palace from 11/12 through 11/19/2016. We chose this place primarily because it is now an Adults Only and am happy to report that we never saw any type of drunken behaviour from any of the guests while we were there as was reported in "troublesome's" review. We prefer the adults only to... More 

Helpful?
6 Thank LuanaAsh
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

I chose this resort after going over many reviews and prices. Superb value for your money in all aspects - rooms, food/drinks, staff, etc. Newly 12 mil in renovations and changed to adults only. Reserved a private dinner in the pool/beach side gazebo (where I proposed!) and the staff could not have been more helpful and accommodating in pulling it... More 

Helpful?
5 Thank Sean L
Leicester, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 week ago via mobile

We arrived back from our third visit to the Riu Palace las Americas, Quintana Roo, Cancun on Friday the 25th of November. As ever the hotel is stunning, the staff superb and whole running of the hotel and the attention to detail first class. But... this will be our last visit, something that fills me with sadness. In October of... More 

Helpful?
3 Thank troublesome
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Las Americas, responded to this review

Dear guest, Thank you for choosing our hotel once again and for taking the time to share your experience with us. We are very disappointed to read that this time your stay did not live up to your expectations. We are very sorry to read that other guests’ behavior made your stay less enjoyable. We can assure you that we... More 

2 reviews
Reviewed 1 week ago via mobile

The resort is beautiful! The beach is clean and big. The water is so blue and wonderful. The pools are nice and clean. It was weird to have children running around while there was so much drinking. However, they've made it an adults only resort now so it'll feel more comfortable. I loved the option of going over to the... More 

Helpful?
Thank Brittany L
Oak Park, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

I booked a 4 day birthday vacation at this resort for my wife and I. We knew the minute we stepped out of the transfer bus, that we would enjoy our stay. The resort was so well maintained on the outside. Inside our room, it was beautiful and very clean. The resort offered a wide variety of bars and restaurants.... More 

Helpful?
3 Thank John B
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
* Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $262 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Reservation Options:
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun
Hotel Style:
#14 Romantic Hotel in Cancun
#17 Spa Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Luxury Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Las Americas staff and other travelers.
356 questions
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Stratford, Ontario, Canada
4 months ago

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Questions? Get answers from Hotel Riu Palace Las Americas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask to stay on floors 4 and above facing the ocean”
 of 5 bubbles CFash, 4 days ago | Read review
“One wing has the pool and the other wing has the large bar. Noise wasn't excessive. Hotel isn't huge so everything is not far.”
  • Sunset on the lagoon
  • View from our room
 of 5 bubbles edweyler, 5 days ago | Read review
“Best view is 4th floor and above. Other side has lagoon/street view but still nice.”
  • View from our room on 6th floor overlooking the pool and ocean.
 of 5 bubbles LuanaAsh, 6 days ago | Read review
“ocean view”
 of 5 bubbles 196seanl, 1 week ago | Read review
“Direct ocean-facing with a glass railing has best view! Floor 7 has uncovered balconies and Floor 8 has NO balconies.”
  • View from room 626
 of 5 bubbles 119jessieb, 1 week ago | Read review
5 of 5
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