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Hotel Riu Cancun

#25 of 180 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Cancun
Hotel Riu Cancun
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8,664 Reviews from our TripAdvisor Community

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Showing 5,975: English reviews
Stafford, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Hotel was fantastic nothing was a problem for all concerned. Food was brilliant and presentation in restaurant was a delight to see. Hotel close to nightlife, shops and restaurants. Beach area well looked after and water sports right by hotel.

Helpful?
Thank paul t
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After reading some negative reviews about this hotel my husband and I were a little concerned. However this hotel is AMAZING!! Firstly check in was smooth, our cases taken by the bellboy who delivered to our room within minutes of us getting into the room. Our room was big just like the photos on the Thomson website, it had a... More 

Helpful?
3 Thank Tracey S
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was our 1st time to Mexico on a group holiday. From checking in to checking our whole time there we couldn't fault it. This is a lively hotel more aimed at young people which was perfect for us however not much children's entertainment if you are considering a family holiday here. There is 3 pools the best one is... More 

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1 Thank Robert C
Zurich, Switzerland
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I've read a lot of reviews on this hotel and seriously there is no pleasing some people. This hotel is lovely, the staff are friendly and helpful and the food is fine too, there are 5 restaurants in total open different times so if you can't get fed in that time or don't like anything then I think you have... More 

Helpful?
2 Thank amibaby1976
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Having a great time at the Riu Cancun. The place is bouncing, the food is great, the location is fab. The only down side to our holiday was that when we arrived was told we had a room with no view and did we want to pay to upgrade which we did £200 but after speaking to others who were... More 

Helpful?
2 Thank Lisabowens
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Ok so be ready guys because this is gonna be a long review..... Let me start by saying that we booked this holiday through Thomson about 6 weeks in advance & I'm a big tripadvisor girl, so I constantly check reviews. The reviews on here very nearly made me change my mind on the hotel as I was so worried,... More 

Helpful?
16 Thank Natalie H
Belfast, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Rui Cancun is an amazing hotel, perfect location very modern and clean and all the staff are very helpful the animation team were excellent. The hotel has excellent customer service the food was delicious for any nationality or dietary requirements. The hotels beach front has amazing breathtaking views our stay was fantastic. Coco Bongo is a must for a... More 

Helpful?
3 Thank JulieJordan77
Fremont, Nebraska
1 review
4 of 5 stars Reviewed 6 days ago NEW

Overall good resort. No room service, very minimal poolside or beach service which we typically enjoy. Dinner reservations have to be made two days out, so unfortunately we mostly ate at the buffet, though it was good but get tired of the same dining scenery everyday for breakfast, lunch and dinner. We went as a group of 28 for my... More 

Helpful?
Thank eaajhemi
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The Riu Cancun was great! The hotel was very modern and clean. There were at least 3 different pools. The food, service and variety were all good. I believe the website mentions 5 different restaurants. However, we only counted 3 but there weren't any complaints because there was something for everyone. The drinks were superb. The view from our balcony... More 

Helpful?
1 Thank PanoramicTravel
Reading, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My partner and I have spent a week here and it was one of the best holidays we've had so far. Our room was clean, unfortunately we only had partial sea view but it was still beautiful. All the staff were great especially the waiters in the buffet restaurant, they were super friendly :) Riu Cancun is in a very... More 

Helpful?
2 Thank Szasza89
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $213 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#19 Spa Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Romantic Hotel in Cancun
#25 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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