We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Message from TripAdvisor:TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in reviews found on this listing. Accordingly, you may wish to perform additional research for information about this property when making your travel plans.
Time of year
Show reviews that mention
All reviewsannex buildingsports barcoco bongoquiet pooljapanese restaurantevery other daybar crawlsteakentertainment staffamazing holidayactivity pooljungle tourcaptain hookmain buffetspecialty restaurantssenor frogssenior frogs
Rooms clean and hotel spotless. Our stay was made even more magical thanks to Hernandez in the Miramar Restaurant. Heis a first class waiter, noticed from day one where we preferred to sit. Also took note of what drinks we liked, he is a real...More
Our fourth visit to Cancun but first time at this hotel. We travelled as a family of 5 with a 13,10,5 year old.
The hotel is beautiful immaculately clean tidy and maintained. Staff are all welcoming and friendly.
Food is amazing even for picky eaters...More
Hotel was nice and food was excellent. The staff were great and very helpful.
Problem was the swimming pools. Sun beds were so close together just like sardines in a tin.
The quiet pool was in the shade which was a shame, and they had...More
My husband and I stayed at Riu Cancun from April 9- April 13 for my bday. This was our first time in Cancun and we had an amazing time. We are both in our late 20’s.
Our flight landed at 11am and we were...More
We paid over £2800 for all inclusive here. It’s 5* hotel, with Thomson it’s 4T platinum but this is not the case at all. I had expectations on what I would expect (and these were not excessive or unrealistic). I expected a high standard of...More