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Hotel Riu Cancun

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#29 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Cancun
Hotel Riu Cancun
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9,578 Reviews from our TripAdvisor Community

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Showing 6,494: English reviews
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Midleton, Ireland
Reviewed today NEW

My wife and I stayed here from 11-19 of March. Due to the price we paid for this trip we both felt we received excellent value. Our room was spotlessly clean and comfortable. There was a safe in the room that was adequate size to store a laptop and even though I used it every day it never gave me...

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Helpful?
Thank GMMidleton
Houston, Texas
Reviewed yesterday NEWvia mobile

Very simple, as i walked in to check in, without a specific reason, I noticed the attitude towards guests was different than what I am used to. I actually mentioned it to the receptionist and he told me he had the right to reserve admission!!!! I have been to Cancun at least twice the last 6 yrs and I have...

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2Thank Miandru
Atlanta, Georgia
Reviewed yesterday NEW

The staff was not very friendly and accommodating. They seemed as though they didn't want to be bothered. The pool area was extremely packed (immmmm Riu is suppose to be stricter on Spring Breakers....NOT!). To get a chair, you need to mark your sport at 7am or nothing. The food was ok at the buffet. The restaurant service was must...

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2Thank Kdelimer
Minneapolis, Minnesota
Reviewed yesterday NEW

I visited the RIU March 12-19. During this time I had 2 nights of solid rest. The other nights I was up all night calling security about the loud slamming doors and drunk high school/college students. NOTHING WAS DONE. I was not compensated, moved or apologized to. All I got was "we are doing the best we can" or "...

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3Thank annelizabethfelty
Wantagh, New York
Reviewed 2 days ago NEW

We chose this hotel because we were traveling with our 18 year old daughter and it looked like a fun place...boy was it fun....The entertainment staff during the day work very hard at getting you involved with pool activities, beach volleyball, bingo, water aerobics (my favorite) and other fun things. Then in the evening they work even harder doing karaoke...

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4Thank gmomof3k
Reviewed 2 days ago NEWvia mobile

Went with two other couples and we had so much fun! All inclusive is the ONLY way to vacation for me now! Here are my thoughts after my first major "grown up" vacation: Pros: Tipping: I loved the idea of paying all tips up front, but heard I should tip for more attentive service. GREAT NEWS! I noticed NO difference...

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2Thank Lyndsey S
Reviewed 3 days ago NEWvia mobile

Visited from March 4 to March 11 and had an incredible stay. We had a room on the 15th floor (the highest) with a spectacular view. The room was very clean and modern! We asked for a king bed, but got two beds pushed together. Not a big deal. The hotel itself is beautiful and the grounds are immaculate. The...

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5Thank Sabrina D
Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

For the price of this resort (paying around 1300 USD for five nights), I was absolutely appalled at how they treat their guests. After reading multiple negative reviews, I know that I am not alone in this opinion. First of all, they're missing a lot of small amenities that you don't even think about not having when going to a...

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6Thank gmbenway
Reviewed 3 days ago NEWvia mobile

Based on previous comments we booked this hotel for a long weekend getaway. Zero pool service and the food was extremely bland. I know what to expect from an all-inclusive but this one was extremely sub par!

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3Thank Kelly W
Reviewed 5 days ago NEWvia mobile

The hotel is smaller than what I thought and the hotel pool is super crowded. It was hard to get a space to lie out in the sun. It seems as if people place their towels in the chairs to hold them throughout the day. I'm still trying to find a good DRINK. Either they have been too sweet or...

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2Thank lmpatton74
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. We are sorry to hear...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $228 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#24 Romantic Hotel in Cancun
#28 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Cancun staff and other travelers.
882 questions
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Questions? Get answers from Hotel Riu Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 100 was a quiet room but not a great view of the sea”
 of 5 bubbles GMMidleton, today | Read review
“Jr. Suite is the way to go”
 of 5 bubbles gmomof3k, 2 days ago | Read review
“Ask for a higher floor for amazing views!”
 of 5 bubbles daniellev780, 6 days ago | Read review
“stay in the main v shape building much quieter”
 of 5 bubbles peterdinklage1234, 1 week ago | Read review
“All rooms seemed good.”
 of 5 bubbles Milysa, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question