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Hotel Riu Cancun

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#29 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Cancun
Hotel Riu Cancun
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9,588 Reviews from our TripAdvisor Community

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Showing 6,498: English reviews
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Greenfield, Indiana
Reviewed 2 days ago NEW

We like all inclusive resorts and the Riu resorts are all top notch. This Riu went through a complete redo 3 years ago and it was a remarkable difference. The lobby is beautiful and the personnel are very attentive to all of your needs. There are 2 main buffet restaurants plus the rodizio brazilian steakhouse and the japanese steakhouse. There...

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1Thank Tim-Pam61
Mantua, Ohio
Reviewed 3 days ago NEW

My daughter's and I stayed here and absolutely loved it! None of us has ever been to a all inclusive but, we think it was worth every penny. From the beautiful blue skies, to the turquoise water and white sand, it was amazingly beautiful!! Hotel was clean and everyone was more than helpful. Food was delicious! I read reviews that...

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3Thank Kallie44
Columbus, Ohio
Reviewed 3 days ago NEWvia mobile

Had a great visit!!! Took 3 college age kids and they had the time of their lives. The food was amazing, especially at the buffet. The customer service was great. The drinks are weak out at the pool bar. If you go to the sports bar, the drinks are much better. You also have to request brand name liquor, otherwise...

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2Thank Bobbi C
Leeds, United Kingdom
Reviewed 3 days ago NEW

We stayed at the Riu Cancun for the third time and we were not disappointed. The whole hotel has been totally refurbished since our last stay and it is now very contemporary and stylish. The whole hotel is exceptionally clean, there are teams of cleaners who work throughout the day and evening keeping all areas immaculate. The food is of...

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2Thank Anniee09
Reviewed 3 days ago NEWvia mobile

This was our second stay at Riu Cancun. We brought our family (10 of us) this trip and had a wonderful time. We were all given rooms on the top 15th floor (breathtaking view). The workers at this hotel work very hard and are so friendly. The food is delicious, the atmosphere is great, awesome location (close to the mall,...

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1Thank angela m
Midleton, Ireland
Reviewed 3 days ago NEW

My wife and I stayed here from 11-19 of March. Due to the price we paid for this trip we both felt we received excellent value. Our room was spotlessly clean and comfortable. There was a safe in the room that was adequate size to store a laptop and even though I used it every day it never gave me...

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2Thank GMMidleton
Houston, Texas
Reviewed 4 days ago NEWvia mobile

Very simple, as i walked in to check in, without a specific reason, I noticed the attitude towards guests was different than what I am used to. I actually mentioned it to the receptionist and he told me he had the right to reserve admission!!!! I have been to Cancun at least twice the last 6 yrs and I have...

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4Thank Miandru
Atlanta, Georgia
Reviewed 4 days ago NEW

The staff was not very friendly and accommodating. They seemed as though they didn't want to be bothered. The pool area was extremely packed (immmmm Riu is suppose to be stricter on Spring Breakers....NOT!). To get a chair, you need to mark your sport at 7am or nothing. The food was ok at the buffet. The restaurant service was must...

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2Thank Kdelimer
Minneapolis, Minnesota
Reviewed 4 days ago NEW

I visited the RIU March 12-19. During this time I had 2 nights of solid rest. The other nights I was up all night calling security about the loud slamming doors and drunk high school/college students. NOTHING WAS DONE. I was not compensated, moved or apologized to. All I got was "we are doing the best we can" or "...

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3Thank annelizabethfelty
Wantagh, New York
Reviewed 5 days ago NEW

We chose this hotel because we were traveling with our 18 year old daughter and it looked like a fun place...boy was it fun....The entertainment staff during the day work very hard at getting you involved with pool activities, beach volleyball, bingo, water aerobics (my favorite) and other fun things. Then in the evening they work even harder doing karaoke...

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5Thank gmomof3k
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Tennis Court
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $228 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#24 Romantic Hotel in Cancun
#28 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Cancun staff and other travelers.
883 questions
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Questions? Get answers from Hotel Riu Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“get a 10th floor room in the main tower overlooking the pool bar and ocean.”
 of 5 bubbles Tim-Pam61, 2 days ago | Read review
“We were on the 14th floor, 1424, and it had an awesome view of the whole beach and ocean! Loved the balcony!”
 of 5 bubbles Kallie44, 3 days ago | Read review
“All rooms face the sea but ask for a high floor for the best view.”
 of 5 bubbles Anniee09, 3 days ago | Read review
“Room 100 was a quiet room but not a great view of the sea”
 of 5 bubbles GMMidleton, 3 days ago | Read review
“Jr. Suite is the way to go”
 of 5 bubbles gmomof3k, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question