We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Paradisus Cancun

Show Prices
#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Paradisus Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

8,737 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Paradisus Cancun
See the most recent reviews
Showing 5,485: English reviews
New westminster
Reviewed February 12, 2017

The paradisus resort was beautiful! There was no real option for swimming in the ocean as the water was extremely wavy, and most of the beach had severe under tow/ rip tide! Carlos the bartender at the pool bar was amazing! It's so nice to have bartenders who are friendly and having fun at their job! The beach servers are...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Robert G
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Robert G Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank...

Victoria, Canada
Reviewed February 12, 2017

After reading through several reviews, we decided to treat ourselves and upgrade to Royal Service. What a great decision. When you come back from a vacation (4 of us) and you struggle to find a fault or something to improve, you know that the service, food, amenities are superb. We have to thank Eduardo, our Butler, for outstanding service, he...

 Report
Helpful?
Thank Moejackel
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Moejackel Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank you...

Kuala Lumpur
Reviewed February 11, 2017

The Paradisus Melia is like a fantasy world that you have no reason to leave when you’re on vacation in Cancun. It is a very large and sprawling resort, relatively low-rise with 700+ rooms and amazing facilities. Stepping into the hotel is like stepping into a hidden realm: around the large central atrium, natural light filters in from the overhead...

 Report
Helpful?
2Thank Leeyuk
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Leeyuk I want to thank you for sharing with us your most recent experience in the Mexican Caribbean. It’s an honor for us know that the time you spent here became in amazing memories in company of your family and we feel happy to be part of this. We hope that in the future you can give us the...

Reviewed February 11, 2017 via mobile

Leticia and Andrea who lead the class are the nicest people you'll ever meet. They give a great class - Leticia the cook and Andrea the conversationalist. You'll learn a lot and have a great time. If you can't make this to please everyone you aren't paying attention

 Report
Helpful?
Thank Dan A
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Dan A Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that...

Rio Hondo, Texas
Reviewed February 11, 2017

Coming back July 2017 for my husbands birthday celebration I have booked 4 rooms but would like to see if there are additional discounts we can have Bringing our three grown children And their kids Please call us if there additional discounts

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
1Thank Letty G
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Letty G It is a pleasure to have you with us and I want to take this opportunity to thank you for the good comments you have left us, I can assure you that we will share them with our colleagues. We hope that in the future you will give us the opportunity to host you again so that...

West Tennessee
Reviewed February 11, 2017 via mobile

Stayed February 4-11 with wife. Very well kept facility with easy access from our 3801 room in the central building. Room was very clean with a good mattress unlimited hot water and a perfect view from the balcony. Lots of steps but very manageable. We stayed on site to enjoy the beautiful beach and pool. It knocked the winter doldrums...

 Report
Helpful?
Thank Sal23859
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Sal23859 Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our...

Hamilton, Canada
Reviewed February 11, 2017

An amazing resort with friendly staff, beautiful property, delicious food and gorgeous rooms! Can't wait to visit again. We were here with a large group and the staff made our stay as comfortable as possible and always with a smile.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Melissa D
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Melissa D Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that...

St. Marys, Canada
Reviewed February 10, 2017

Had an awesome stay at this fabulous resort! Stayed Jan 23 to Jan 30/17. Upgrade to the royal service and ask for Daniel he is amazing. Don't listen to the negative reviews this is a 5 star resort and they treat you like royalty, they go over and above for everything you want and need. Can't wait to go back!!...

 Report
Helpful?
Thank jcspar
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear jcspar On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell you that all the comments you made for us will be taken in consideration to...

Windham, Maine
Reviewed February 10, 2017

The property is gorgeous. Incredible views and easy access to,the pools and beach. The staff was super friendly and hard working. The meals in all of the restaurants were excellent. The excursions staff were knowledgeable and friendly without being pushy. Tons of little things done right add up to a great experience.

 Report
Helpful?
Thank richardy91
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear richardy91 Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Please do not hesitate to come back with us in the future so you can still enjoy the great things we have Cordially Ricardo Reyna Hotel...

Candiac, Quebec
Reviewed February 9, 2017

Very satisfied, excellent stay. The staff.are very pleasant. The hotel is very clean. I would come back no prroblem. There is a biig choice of food at. the buffet. The site is beautiful and well kept.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank claudette_garneau
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear claudette_garneau Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services. Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy...

Questions? Get answers from hotel staff and past guests. Ask a question

7,416 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (7149)
Viewed
Room/Suite (522)
Viewed
Hotel & Grounds (1260)
Viewed
Pool/Beach Area (1361)
Viewed
View from Room (364)
Viewed
Dining (623)
Viewed
Family/Play Areas (110)
Viewed
Bathroom (69)
Viewed
Business Center/Function Rooms (16)
Viewed
0:48
Videos (8)
Viewed
Other (2816)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (226)
Viewed
Amenities (39)
Viewed
Beach (10)
Viewed
Deluxe Ocean View Room (26)
Viewed
Ocean View One Bedroom Suite (22)
Viewed
Pools (25)
Viewed
Red Level Deluxe Ocean View (21)
Viewed
Dining (11)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (14)
Viewed
Dining (3)
Viewed
Pool/Beach Area (3)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Cancun hotels
2.2 mi away
Beach Palace
Beach Palace
#14 of 182 in Cancun
5,681 reviews
0.2 mi away
CasaMagna Marriott Cancun Resort
4.0 mi away
Dreams Sands Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
1.3 mi away
Iberostar Cancun
Iberostar Cancun
#18 of 182 in Cancun
4,273 reviews
0.4 mi away
Hard Rock Hotel Cancun
0.5 mi away
Sandos Cancun Luxury Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $312 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Expedia, Prodigios Interactivos SA, Orbitz, Booking.com, Despegar.com, Hotwire, Travelocity, Hotels.com, TripOnline SA, Jetsetter, getaroom.com and HotelQuickly so you can book your Paradisus Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Paradisus Cancun staff and other travelers.
812 questions
Ask a question

See all questions (812)

Questions? Get answers from Paradisus Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Look for building 2 or 3. A lower floor might be better for room size.”
, 3 days ago | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 4 days ago | Read review
“Rooms in the fifth tower have outside jacuzzis and beautiful views. But long walk from center of the hotel.”
jewelz20152016, 4 days ago | Read review
“A sea-facing room provides the best view!”
Lifestyle100, 4 days ago | Read review
“higher the better - middle building 3 was just fine with us. And lagoon sunsets beautiful! we were on the 8th floor”
670aprilm, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question