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Paradisus Cancun

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#21 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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8,189 Reviews from our TripAdvisor Community

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Showing 5,114: English reviews
Reviewed May 19, 2015 via mobile

The hotel was very nice. The rooms were very clean. There weren't any plants in the planters outside the room however. There were a lot of food options for dinner along with the buffet. The beach was beautiful however they needed more cabanas on the shade as the sun can get very hot.

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Helpful?
1Thank Kelly M
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Kelly M, We appreciate your review. We will take in consideration your feedback. We are pleased to know you enjoyed our facilities, dining options and your vacations. Thank you for choosing Paradisus Cancun. Regards,

Memphis, Tennessee
Reviewed May 19, 2015

We stayed here because our friends were getting married on the resort. It was a fantastic experience and we would definitely recommend it to anyone looking for a relaxing and beautiful location. Our only issue was that we tried to book transportation through the onsite service, and we had some issues with them keeping up with our flight changes, even...

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Thank jlt528
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest, Being this a Paradisus Cancun, we strive for your total satisfaction, therefore we offer our guests dining variety, activities, shows, great facilities and a top quality service. We will take a note on your feedback, we appreciate it, Thank you for this nice review, we look forward to your next visit, Regards,

Aurora
Reviewed May 19, 2015

We read all the reviews and couldn't believe all the excellent reviews. We had to find out for ourselves just how real this Paradisus Cancun is.Well everything was excellent. Impeccable customer service. Everywhere it was super clean. The staff was friendly and courteous. The food was very good and the drinks were fun and outstanding. The rooms were quiet, clean...

Review collected in partnership with this hotel
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Thank 364bigdog
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest, Thank you for such a nice review. We strive for excellence and it is reassuring when our guests are satisfied. Our staff is dedicated to pamper our guests and make their vacations a marvelous time. We look forward to see you again, Regards,

santa clara, United States
Reviewed May 19, 2015

This resort is wonderful. Place is clean, workers had excellent customer service, and food at every restaurant was delicious. My wife and I stayed at the main center pyramid and had the lagoon view. We had actually requested a beach view, but all those rooms were already filled. The main pyramid is where all the restaurants, stores, and club are...

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Helpful?
1Thank Tri L
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Tri L, Thank you for comments. It is a wonderful feeling knowing we met your expectations, our staff is devoted to make our guest happy. If you are coming on a couple´s trip we suggest the Royal Service, an adults only area, personalized butlers, especial services and inclusions. As for families, we have a special area called Family Concierge,...

Reston, Virginia
Reviewed May 19, 2015

The location is amazing. We stayed in the ocean side and was truly amazed by the view. The water color is nothing less than breathtaking. Great location. The marina is literally across the street. Tours, diving, boats, 2 minute walk from the front door. Food was fantastic. I have picky eaters, everyone loved it. Service was great. Warning, this will...

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Helpful?
2Thank kennys768
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest, Your future vacations don't have to be spoiled.... you can always come back to us. We appreciate your review, in behalf of all Paradisus Cancun staff, it was a pleasure to assist you. We look forward for your next visit. We'll take a note on the presentation comment, thank you for your feedback. Best regards,

Chicago, Illinois
Reviewed May 19, 2015

My husband and I (both mid 30s) traveled together to this resort. We have been to many all inclusive resorts and we are not hard to please and we like to party. I give this resort 3 stars only because I have mixed reviews about this place. Making reservations to restaurants were a breeze. We did not do the royal...

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2Thank Travel D
Newark, Delaware
Reviewed May 19, 2015

We stayed for 4 days at Paradisus (5/15 - 5/18). We upgraded to Royal Service ($100/day), and it was worth the money! No lines for anything, the ultimate attention in service and Bali beds reserved in our private area of the hotel. What more could you want?! Day 1 we arrived around 10am after catching a 6am flight out of...

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3Thank Shellyduchsk8s
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Guest, We are thrilled to know you enjoyed this much your vacation time. Royal Service is exactly what you said; exclusive, personalized service and relaxing. It is meant to make you feel royalty. We look forward for your next visit. Best regards,

Massachusetts
Reviewed May 19, 2015

This resort is so outstanding, the food, the appearance, cleanliness, but overall the service! I have never experienced such excellent service anywhere I have been. If the resort had any flaws at all, the service makes up for it. The only small flaws we had were a few tiny ants in our room and the A/C vent leaked a little...

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Helpful?
Thank Lauren S
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Lauren S, In behalf of Paradisus Cancun Team, we appreciate your review. Everyone is dedicated to create unforgettable memories and to pamper you in every possible way. We strive for your satisfaction and to gain your trust for future vacations. We look forward to your next stay, Regards,

Wauwatosa, Wisconsin, United States
Reviewed May 19, 2015

My Husband and I just got back from Visiting the Paradisus in cancun. It was a great trip and teh staff were very helpful and friendly. There were so many different restaurants to choose from witht he All-Inclusive package, and the mini bar and room service were included as well. Bottled water was readily available anytime you asked. The beach...

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Helpful?
Thank Kelley C
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Kelley C, Thank you for your comments. We are pleased to know you and your husband enjoyed your vacations with us. Thank you for letting us pamper you. We look forward to your next visit, perhaps next time you could try the Royal Service; an adult only area with personalized butlers, bali beds included and an exclusive pool area....

Pittsburgh, Pennsylvania
Reviewed May 19, 2015

My boyfriend and I went on this trip in May 2015 and it was incredible. It was his first time to Cancun, and my third time.This is a beautiful, safe property, kept very clean at all times. You will always see someone cleaning something. This resort was amazing and everyone was always friendly. What we did love about this resort...

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Helpful?
Thank Tiffany M
PDCR, Quality Department at Paradisus Cancun, responded to this review

Dear Tiffany M, We love that you love our Resort! Being this a Paradisus Cancun, we strive for your loyalty, and the best way to accomplished is to provide our guests with high quality specialties restaurants, numerous activities, sensory decoration, great facilities, and more. We hope to welcome you back soon, Regards,

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $379 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Paradisus Cancun staff and other travelers.
670 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I would do Royal Services, it is worth it”
 of 5 bubbles F3187EX, 3 days ago | Read review
“Ask for a room in Pyramid #1 it was much quieter.”
 of 5 bubbles 669alliet, 5 days ago | Read review
“ocean view”
 of 5 bubbles 877jacquesg, 5 days ago | Read review
“Ask for updated room - ours was and was super !”
 of 5 bubbles georgetM4225TR, 5 days ago | Read review
“We stayed in Tower 5 (Royal Service) adults only. So nice!!”
 of 5 bubbles kerionco, 6 days ago | Read review
5 of 5
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