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Paradisus Cancun

9,741 reviews
#24 of 176 Hotels in Cancun
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Traveler (7931)
Pool & Beach (1727)
Room & Suite (1085)
Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travelers talk about
“market grill”(728 reviews)
“royal service”(1,381 reviews)
“mole”(581 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,741)Write a Review
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3,731
1,497
581
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1,961 - 1,965 of 6,121 reviews
Reviewed May 23, 2016 via mobile

Stayed from May 14-May 20. Resort is clean, spotless always smelling nice. People are Amazing. Workers are the hardest working and nicest people I ever met in my entire life. The food was OK. I felt like I was eating the same things everyday. Not...More

Thank Francisco S
Response from Angelica_cesennia, Gerente at Paradisus CancunResponded May 24, 2016

Dear Francisco S, Thank you for taking the time to write a review of our hotel, we are sorry to hear that your stay with us was not up to your expectations. It is always our intention to offer our guests a comfortable stay at...More

Reviewed May 23, 2016 via mobile

My husband and I and my cousin and her husband decided to take a trip to cancun and stay in paradisus because of all the hype, even our travel agent recommened it. However, from the moment we stepped into the hotel the experience was mediocre...More

2  Thank jendelosreyes
Reviewed May 23, 2016

The hotel was nice and the people very polite but the rooms need work. The food wasn't very good. In fact we found ourselves going to the buffet almost every night after being so disappointed with the other restaurants. The butler service was amazing and...More

Review collected in partnership with Meliá Hotels International
Thank mikegross50
Response from Angelica_cesennia, Gerente at Paradisus CancunResponded May 24, 2016

Dear mikegross50, Greetings from Paradisus Cancún Resort ! Thank you for sparing your time in responding to the Trip Advisor and bringing this matter to our attention and we sincerely hope that you will have no further cause for any complain in our service in...More

Reviewed May 22, 2016

We(me and my wife) have stayed at the Paradisus Cancun Resort May 9(Mon)-13(Fri). Everything was really great. The food and drink were abundant and hospitality at everywhere with really free(all include option) . The resort has so many excellent food options for all meals. We,...More

Thank kimkimkim2016
Response from Angelica_cesennia, Gerente at Paradisus CancunResponded May 23, 2016

Dear kimkimkin2016, Greetings from Paradisus Cancun! We greatly appreciate the special mention of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our...More

Reviewed May 22, 2016

We arrived at approximately 9 p.m. in local time, sweating all over and extremely mad at the policeman who though it was really funny to stop unaware tourists twice in a row for "not stopping before a traffic light." (?) This trip had a bad...More

Thank Katerina K
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Traveler (7931)
Pool & Beach (1727)
Room & Suite (1085)
Dining (792)
Hotel & Grounds (4788)
Family and Play Areas (114)
Bathroom (81)
Business Center & Event Rooms (16)
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$267 - $779 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$267 - $779 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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