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Paradisus Cancun

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About

#9 of 27 resorts in Cancun
Location
4.7
Cleanliness
4.5
Service
4.5
Value
4.2
GreenLeaders Silver level
Discover The Reserve's (+18 years) and Nikté's superior services, designed to enhance your vacation's luxury with exclusive perks. You will also be surprised by the perfect balance between exuberant nature and local traditions: enjoy wonderful sunsets from your room. You can enjoy the most exquisite vacation services to ensure that everything goes exactly as you planned. An incredible choice of dishes and flavors of the world awaits you. Snorkeling, scuba diving, exploring the reef and cenotes... endless activities for discovering the essence of Cancun.
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Property amenities
Free parking
Wifi
Adult pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Dream destinations

Location

Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico
Name/address in local language
Paradisus Cancun
19,695Reviews1,934Q+A100Room tips
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266tetyana wrote a review Yesterday
Queretaro City, Mexico2 contributions
Excellent hotel, incredible facilities, very delicious food, excellent service, and I especially want to thank Captain Francisco for his great attention and kindness. Highly recommended. I also thank my concierge Iran, excellent service. The only thing is that there are no shaded lounge chairs in the pool areas. The hotel itself is excellent.
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Buy club Nikte it’s the best option!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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joni51 wrote a review Jan 2023
Louisville, Kentucky75 contributions56 helpful votes
+1
Hotel's Favorite
Paradisus Cancun This resort was spectacular. Our room was the Reserve Ocean View suite. Upon arrival we were directed to the Reserve area, which was in building 5. The Reserve check in was absolutely stunning. The relaxing music, the subtle smells of vanilla and lavender, the pools of running water, the hanging vines, the lanterns, all just a sensory delight. Check in took just a few minutes and we were escorted to our room by our concierge Jose. Jose made our dinner reservations for the week and said if we needed anything to let him know. Our room was just mere feet from the all day charcuterie board and bar. Julio made the perfect drinks. In the morning, there was a variety of fruits and breakfast snacks along with a coffee bar, juices and morning beverages, yes you could get a Mimosa or Bloody Mary. In the afternoon, this area has drinks alcoholic and non-alcoholic as well as meats, cheeses, warm snacks and desserts. Room Our room was perfect for us. Upon entering, the bathroom was on the left. The bathroom had a single sink with hand soap and lotion, as well as a few other boxed amenities, which we never opened. To the left of the sink was the water closet, to the right of the sink was what can only be described as a shower room. The shower room included the large soaking tub and the rainfall shower. The shower had excellent water pressure, one of the best showers we have experienced at any resort. The shower room was all glass, separated by a somewhat sheer curtain, perfect for the ocean views and sunlight, but not perfect for privacy. The shower included Biology shampoo, condition and shower gel. To the right across from the bathroom was the closet that included a safe, ironing board and umbrella. The closet had a light that doubled as a night light to the bathroom when the room was dark. The room had a king sized bed that was a bit hard on my back, but a mattress topper was added, and it was very helpful. The room had a sitting area near the balcony as well as a table with 2 chairs. It was sparsely decorated, but comfortable. The morning sunrise with ocean views was incredible beyond words. Restaurants When staying in the Reserve area you have access to Sante. This is where we ate upon arrival. Sante turned out to be our favorite place for breakfast and lunch. The food was fantastic and had the perfect ocean views. The staff at Sante was very attentive and made sure we didn’t need a thing. Sante is located right by the adult-only reserve pool. The restaurants we’re beautiful. They all had a different decor that was reflective of the menu and style of cuisine. There were many options that could accommodate a variety of tastes. That said, while the service and menu options were always excellent, the execution of the meal itself was somewhat anticlimactic given the beauty and attention that surrounded you. The food wasn’t bad, but it just seemed to be less elevated than all the other sensory queues. When staying in the Reserve area, you had a one time access to Sal’s Steak house (this restaurant is an extra charge if not staying in the reserve). Like Sante, Sal’s was excellent, the quality and creativity of the food were elevated compared to the other restaurants. We also had the opportunity to dine at Ceilo, Aqua Marina, Lemon Fish and Cappella. There were 2 mornings we opted for Malva, the breakfast buffet. However, once we discovered Sante had breakfast, we never went back to the buffet. Sante was just superior. One “must”, is the Kanna Beach Club (food at this location is an extra charge). Upon entering there is a small bar with swings and multiple seating areas. We discovered this small, out of the way spot while exploring the resort after dinner on a warm evening. The location is nestled into the side of the hotel facing the shore with about a 10 to 15 foot drop to the sand. It’s almost like a deck built on the side of a cliff overlooking the ocean. The surroundings are very casual, we sat on a couch near a coffee table facing the ocean. That in itself was great, but the way the location as designed meant that there was very little light from the adjacent facilities, meaning the view of the stars was absolutely breathtaking. They seemed so close, and we just sat listening to the waves and marveling at the heavens. Words fail to describe the experience. Off Resort Dinner One of the great things about Mexico, and Cancun in particular, are all the off-resort options for excursions, dining and shopping. We always felt completely secure and didn’t feel the need to take any extra precautions beyond what we would normally do with a trip downtown in our home town. During this vacation we decided to explore dining options outside of the hotel. Our concierge helped us decide which options fit our taste and even made reservations for us at two nearby eateries, The Crab House and RosaNegra. Both of these were only a short walk from the resort so we didn’t need transportation. The Crab House was very good, specializing in seafood fare that went well beyond what you might normally expect in the US. It’s a bit pricey, but worth the extra money to dine on high quality ingredients while watching the sunset over the lagoon. Our second dining experience was really one of exploration and surprise. We arrived at RosaNegra and were escorted through a very busy restaurant by an army of young, chic attendants. Sitting at our table, we found it difficult to talk due to the surrounding noise. Some may like that kind of bustling environment, but we prefer something a little more subdued and less busy. For us, this just wasn’t the place, so we politely told our waiter that we were going to go find something a little less energetic. The next thing we knew, the manager arrived at our table, explaining that there were other dining options that would be a better fit just a short walk from where we were. She offered to take us. We were off! Instead of walking us back out of the restaurant, she escorted us to a boardwalk on the bay that led to an Italian restaurant called Parole. Apparently there are five different venues all connected and owned by the same company. Shocked at the beautifully lit paradise in the distance, we were completely intrigued by what lay ahead. We were warmly greeted and found a great table overlooking the lagoon. The menu was huge and included some really creative Italian favorites as well as some really nice wine options. I could go on about this experience but it was just what we were looking for. In short, the Wagu meatball is huge and excellent as were all the courses we enjoyed. Additionally, Parole had some fantastic entertainment that included an electric violinist and a painter. Yes, a painter (I won’t spoil the surprise.) I would highly recommend either of these as a great addition to the on-resort amenities. Evening Entertainment To be honest after dinner most evenings, we loved looking at the stars from the seating area at the Kanna Beach club. We did spend one evening at the Ginger bar. It had a band that played 80s music and were very good. However after long days in the sun, we were tired and ready to sleep by 2300. Spa One afternoon we spent at the spa. Left our phones in the room safe, (Believe it or not, lol). Upon arrival to the spa my husband and I were each escorted to the male/female dressing areas. Once undressed, we were given a robe and taken to the hydrotherapy area. Each dressing area had access to a steam room and dry sauna. After about 10 minutes, we were brought to a cool water shower area with a variety of water jets. We were lead to the hydrotherapy pool. It’s a cool water pool with various jets and sprays to relax your muscles. It was wonderful. Once you completed your time in the pool, you were offered water or green tea and had a few minutes to lounge on a couch before moving to the massage area. On our way to the massage area, we were escorted back through the dressing room and out into a public hallway area in our robes. This was a bit unnerving and did take away from the newly induced relaxation. The massage, for me, was a bit disappointing. The face pillows were very firm and I ended up with a headache by the time the massage completed. I was also disappointed because the therapist asked what area to focus on, which for me was neck, scalp and shoulders. Unfortunately, the therapist failed to really attend to those spots, spending most of the time on my legs and back. My husband also felt the face pillow was firm, but he managed to find a comfortable spot. His massage was focused on the lower back, and seemed better than mine. Overall it was a disappointing experience for me. Marching through a common hallway, pressed into a concrete face pillow and misaligned massage left it difficult to find a benefit from the therapy. Pool The adult reserve pool was nothing short of perfect. It was heated and always seemed just the right temperature. Surrounding the pool were Bali beds, complete with additional loungers for those times you wanted extra sun. Reserve guests are guaranteed a Bali bed for 2 days of your stay. Additional Bali bed access is granted via requesting placement on a waiting list. You may or may not get one depending on availability. We were lucky enough to have one every day of our stay. Go to the towel hut to coordinate Bali bed access. Jennifer and Nicole managed that amenity and were excellent, handling our requests and setting up our pool side oasis. Food and drink service is also available right from the bed. Valeria and Oscar were our pool-side concierges and they brought us drinks and food throughout out the day. They made sure we had an ice bucket filled with bottled water and seemed to effortlessly insure that anything you might need was already at your disposal. The food came from Sante so it was always excellent. One day we asked for a Bali bed over looking the ocean, this was not ideal as it was windy and a bit cold. The next day we chose to go back to our pool view Bali bed. The pool was perfect for floating on a raft and getting some sun. Special thanks to Nicole, Jennifer, Valeria and Oscar, they made sure we were comfortable, well fed and well hydrated! Beach Standing in surf up to my waist, i could see my feet resting on the white sand. The water was clear and magnificent. The waves were active and a bit rough for some, but I found it wonderful - an almost spiritual experience of the power, majesty and beauty of nature. The sand between the resort and edge of the water was not very long and the drop off to the ocean was steep. The sand was clean and soft, except for the occasional tuft of seaweed. Our daily routine included getting up and going to the coffee bar just outside of our room. We would have our coffee and watch the sunrise from our balcony. Then we would get dressed in our swim suits/coverup and go the Sante for a leisurely breakfast. After that we would make our way to the towel hut to talk with Jennifer or Nicole and find our Bali bed. We would alternate laying on a lounge chair for sun, swimming and then laying in our hut reading or napping. We also took random walks to the beach through out the day. Oscar and Valeria also made sure we didn’t skip any meals. We would return to our room in the afternoon, stopping at the Reserve charcuterie and bar before getting ready for dinner. After dinner we typically found our way out to Kanna beach club for drinks and stargazing. Overall this was resort speculator, from the sunrise views from our room, the food at Sante and the very attentive staff/concierge at the pool. Reserve is a must!
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Cant wait to go back! Excellent staff!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
15 Helpful votes
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Response from Guest Service Center Management, Owner at Paradisus Cancun
Responded Jan 30, 2023
Dear joni51, Thank you for share with us your comments about your most recent experience. We are happy to know that the good service that our staff offer you fulfilled your expectations. I would also like to thank you for highlighting the good work of our colleagues. I can assure you that your comments will be share with all of them and we hope that the next time you visit us you give us the opportunity to be your hosts again so you can enjoy once again the great wonders that only Paradisus Cancun can offer. Please do not hesitate to contact us for any additional information on your next trip to Mexico. Best regards Guest service center management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Samer B wrote a review Apr 18
1 contribution
The place is beautiful, the scenery is amazing and majority of the staff is helpful. Some restaurant staff members were better than others. Majority treated you with a smile, love and some just answered your question nonchalantly. Some of the resort is outdated and needs some tender love and care. I was a little upset with our room, even though the check in clerk who was very nice accommodated my request to be in the main resort building our rooms fridge did not work, they replaced it a day later and it went out again the same night. Also our sliding door for the balcony’s handle was broken but they did fix right away. The food restaurant were delicious, My wife’s favorite restaurant was Italian and mine was the popular lemon fish. First time eating sushi and I loved it. The snacks poolside were great and plenty of drink options all over. My go to spot was the coffee bar. Melvin, and everyone at the espresso Coffee bar were amazing. They were so wonderful to us. I would go several times a day, not just for coffee but to fill up my sons milk bottles. Never once did they give attitude or look annoyed, they engaged in conversation and kept asking how my son was. The resort all in all was wonderful and I will be back. Omar, Isssc, Alex and others were good to us.
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Date of stay: April 2024
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Trip type: Traveled with family
Room Tip: We came at a time where the crowd left, it wasn’t so busy. No obnoxious wait times or anything.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Cancun
Responded yesterday
Dear 737samerb, Thank you for reviewing your recent experience. It is wonderful to hear that the scenery captured your heart and that our team, particularly at the espresso coffee bar, provided you with warm, mindful service. We are thrilled that you enjoyed our luxurious Italian offerings and the sophisticated flavors of Lemon Fish, truly an inspiration for sushi lovers. We regret to hear about the inconvenience with the fridge in your room and appreciate your patience as we addressed the issue. Your feedback is valuable, and we are continuously working to ensure every aspect of our accommodations reflects the carefree and inviting atmosphere we strive for. Rest assured that we are mindful of your comments and are taking steps to ensure our facilities are always harmonious and up to the elegant standards our guests expect. We hope to welcome you back. All the best. Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jacqueline J wrote a review Apr 18
2 contributions
Overall our stay has been incredible. The staff have been fabulous, from our amazing concierge Raúl, who went above and beyond for us, Jorge's service at Lemonfish, and Ian's cocktail making at the swim up bar, the people at Paradisus made everything exceptional. We have loved every second of our stay.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Cancun
Responded yesterday
Dear Jacqueline, Thank you for such a positive review. We're thrilled to hear that our dedicated concierge Raúl made such a wonderful impression with his superior service, embodying the luxury and sophistication we strive for. It's also fantastic to know that Jorge's service at Lemonfish and Ian's cocktail expertise at the swim-up bar added a harmonious touch to your stay. It would be our pleasure to have you return on another occasion. Very best wishes, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jake H wrote a review Apr 18
2 contributions
The meal and service I have had at lemon fish has been next level. The food was exquisite and the service from our waiter Jorge was fabulous with explaining the dishes and helping us explore new drinks. Credit to Chef Marcos and Venture who did not miss! Thank you for a wonderful experience.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Cancun
Responded yesterday
Dear Guest, We're thrilled to hear that the Lemon Fish restaurant provided you with an exquisite dining experience, and it's wonderful to know that Jorge's service was nothing short of fabulous. Our culinary team, including Chef Marcos and Venture, takes great pride in crafting harmonious flavors and presenting dishes that are not only sophisticated but also respectful of our tropical environment. We hope to welcome you back for another memorable experience. Best regards Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer59062972064 wrote a review Apr 18
2 contributions
I went for my best friend’s birthday and it was just an amazing time. The whole entire staff was welcoming and respectful. The guest service representative Melissa was very helpful in regards to decorating the room for my best friend’s special day. The food was also great so many restaurants/selections. The servers in the international buffet, Richer and Alfredo were my favs!! They went above and beyond for us. I was in awe on how they catered to me and treated us like royalty. The resort is beautiful, so many activities to do. The rooms are nice with a balcony. I would definitely go again.
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Date of stay: March 2024
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Cancun
Responded yesterday
Dear Guest, Thank you for taking the time to review your recent stay. Your commendation of the warm welcome and respectful service provided by our entire team truly embodies the sophisticated and harmonious atmosphere we strive for. We are elated to hear that Melissa's thoughtful room decorations added a touch of luxury to your best friend's special day. It's inspiring to know that Richer and Alfredo, our attentive servers at the international buffet, treated you with such care and made you feel like royalty. The wide variety of culinary delights across our restaurants is indeed designed to cater to all palates, and we're pleased you enjoyed them. We're also glad that the elegant rooms with inviting balconies contributed to your overall positive experience, and we appreciate your kind words about the tropical and carefree environment our resort offers. We look forward to welcoming you back soon. Kind regards, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pat wrote a review Apr 18
2 contributions1 helpful vote
Exceptional service, Kristel and Cynthia in Aguamarina restaurant, they both went above and beyond expectations. very helpful and attentive service.. thank you both for an extremely good service, my kids and family felt like being at home.
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Date of stay: April 2024
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Location
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Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Cancun
Responded yesterday
Dear Guest, Thank you for taking the time to review your recent stay. We are delighted you enjoyed your stay and appreciated our service and food. Our team strives to provide a pleasant and relaxing atmosphere for our guests, and it is always rewarding to know that we have succeeded in doing so. We look forward to welcoming you back soon. Kind regards, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dekearuna W wrote a review Apr 18
Lewisville, Texas2 contributions
The staff were the sweetest and Diligent. The food and atmosphere was amazing. I would recommend to everyone. Stay here
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Date of stay: April 2024
Value
Rooms
Location
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Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Cancun
Responded yesterday
Dear Guest, Thank you for taking the time to share your review. We are very pleased that you enjoyed your time with us and that your dining experience met your expectations. Our team appreciates your kind comments about the service they delivered. We hope to welcome you back for another memorable experience. Best regards Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shelley662016 wrote a review Apr 18
Rockford, Illinois17 contributions45 helpful votes
+1
Spent 5 nights here with 8 members of our family. Husband and I booked into the reserve adult only section. Checking was fast and easy. Room was ready, bag was brought to room immediately. Our concierge Violeta was amazing! She made dinner reservations and cabana reservations for us!! Room was spacious and clean. Absolutely no problems. Grounds and pools were clean and beautiful. The entire resort was so clean. We hung at the pool with the mini van burger grill. Was a bit quieter and service was amazing. We did eat at the adults restaurant ocean side several days for lunch. Service and food were very good. We tried the taco bar restaurant, was ok. I’m not a big fan of Mexican food. Everyone else liked it. The night we went to the steakhouse, adults only, the rest of our group ate at the full Mexican restaurant and really liked it. The steakhouse meal was very good. Steak was cooked to perfection, again the service was excellent. We ate at the Italian restaurant twice, very good. Was my daughter’s favorite meal. The buffet was excellent for breakfast. For dinner it was ok. A lot of the food was not very hot. Definitely not as good as the restaurants. My grandkids did LOVE the ice cream at the pizza hut and buffet. The coffee station was amazing especially in the reserve!! The treats and fruit provided were great!! Are many chocolate truffles on our way to the room every afternoon after pool hours! Plenty of pool chairs, and thank goodness no pool towel cards!! Abundant amount of towels! Key for room was on your wrist bracelet which was awesome. Mini frig was restocked daily with our favorites. I honestly enjoyed every minute of the vacation! The staff at the pool bar by the mini van was beyond amazing!! So friendly and service was better than most resorts I have visited. I had zero complaints about the resort! We would most definitely go back!
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Date of stay: April 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Cancun
Responded yesterday
Dear Shelley, Thank you for such a positive review. We're thrilled to hear that your stay was carefree and enhanced by the swift check-in and the spacious, clean room, reflecting our dedication to offering a relaxed and inviting atmosphere. Your commendation of Violeta, our concierge, fills us with pride, as we aim to provide mindful and personalized service to make your stay truly special. It's inspiring to know that the beauty and cleanliness of our grounds and pools contributed to a harmonious experience, resonating with our commitment to a luxury environment that is always relatable and immersed in nature. While we are sorry that the taco bar didn't tantalize your taste buds, we're delighted that the rest of your party enjoyed their dining experiences, and that the steak at the steakhouse was cooked to perfection. As for the buffet, it's wonderful to hear that breakfast was a hit, and we appreciate your feedback on the dinner temperature, which we're always looking to improve while maintaining our sophisticated offerings. It would be our pleasure to have you return on another occasion. Very best wishes, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rachelels2n wrote a review Apr 18
3 contributions1 helpful vote
This was our families fourth trip to Paradisus Cancun and it was truly amazing. Everything from start to finish was perfect. Our concierge Galdino was so kind and accommodating and both Joel and Moises absolutely spoiled us with their exceptional service. Also wanted to give a shout out to Octavio at Cappella and all the staff at Sante and Sal for making every dining experience so special. We even had welcome gifts in both our rooms on arrival and more special treats along with a card were left for my husband’s birthday. We brought my mom along for this trip and everyone took such good care of her and made her feel truly pampered. Also Nicole and the rest of the staff at the Reserve cabanas and pool are top notch. Thank you all so much for another incredible stay! We can’t wait to see everyone again next year!
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Date of stay: April 2024
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Cancun
Responded yesterday
Dear Rachele, Thank you for such a positive review. We're thrilled to hear that your fourth visit to our tropical haven was nothing short of amazing, and it's inspiring to know that our team, including Galdino, Joel, and Moises, provided you with exceptional service. It's particularly rewarding to hear that our sophisticated dining experiences at Cappella, Sante, and Sal left a lasting impression on you. Our team is dedicated to creating a harmonious and mindful environment that resonates with our guests, and we're honored that your family, including your mom, felt the luxury and carefree spirit we strive to embody. The special treats for your husband's birthday and the attentive service from Nicole at the Reserve cabanas and pool are just a few examples of the inviting atmosphere we pride ourselves on. Rest assured, your gracious words will be shared with our entire team. It would be our pleasure to have you return on another occasion. Very best wishes, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$416 - $596 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia cancun hotel cancun, cancun gran melia, grand melia cancun, melia cancun
FORMERLY KNOWN AS
Royal Service at Paradisus Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
658
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PARADISUS CANCUN - Updated 2024 Prices & Resort Reviews (Mexico)

Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Bohemian Square Cancun (0.2 miles) and Extreme Games Cancun (0.09 miles).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Chambao Cancun, and Carajillo Cancún.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness center, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have airport transportation?
Yes, Paradisus Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.