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Paradisus Cancun

Boulevard Kukulcan, km 16.5, Cancun 77500 Mexico
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Certificate of Excellence


Certificate of Excellence
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Property amenities
Free parking
Adult pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hot tub
Pool / beach towels
Outdoor pool
Fitness classes
Breakfast buffet
Complimentary welcome drink
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Makeup services
Steam room
24-hour security
Baggage storage
Gift shop
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Private balcony
Flatscreen TV
Complimentary toiletries
Room service
VIP room facilities
Bottled water
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Lagoon View
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
Offers & Announcements:KIDS STAY FREE
Hotel deals
13,028Reviews1,518Q+A100Room tips
Traveler rating
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Popular mentions
We really love this resort! Yes, we've been there 7 times and know the property as our own home, but this is not what we really love about Paradisus. Their staff - is what makes our every trip is so special. Especially our favorite waiter Francisco who went above and beyond to accommodate my picky eater son and my daughter. In addition, our hostess - Sarahi and manager Gullermo, all were working at the restaurant La Palape (fuego) We also want to acknowledge our waiters at Enso buffet restaurant - Ignacio, Omar and Hector. Keep up a great job guys! They were so friendly and accommodating and helped my kids "practice" Spanish. I cannot say enough good words about the staff. Thank you! Of course, the grounds and everything else is clean and beautiful, we'll go back again and again.
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Hotel's Favorite
This week I was celebrating my anniversary at El Paradissus Cancun and my experience was at another level. The service was of the highest quality, they made me feel the most beloved guest for everyone and most importantly, they made my wife feel like the queen she is to me. Since we arrived at the Luis hotel at the front desk he was very helpful and attentive. In the restaurant area I want to recognize Dania and gaudencio and abraham at the Mole restaurant, Roberto in Palapa, Gemma and David in the Spa area, and last but not least Jorge and Hugo from the pool area. These people made me spend the best vacations of my life, at all times they acted as owner employees. I want to congratulate management because when people work in such a passionate place, it is because they are inspired to give the same treatment they receive from their managers. I will definitely return to your hotel.
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Response from ParadisusCancun, Gerente at Paradisus Cancun
Responded 4 weeks ago
Dear Babybike2001 Thank you for your comments. We are glad to have been chosen as your hosts, we hope that in the future you will give us the opportunity to stay here again. We are happy to know that you could enjoy the great qualities that our hotel offers and we also thank you for recognizing and valuing the good work of the workers you mentioned. Best regards Chrystian Rodriguez Hotel manager
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My wife and I stayed here during thanksgiving and I should say I really enjoyed all the services and amenities on the resort. The staff and everyone was very courteous and had a nice smiling demeanor. The facilities are very well kept and no issues with cleanliness in the room or outside. Being a vegetarian, my biggest problem was good unique vegetarian food. Not that there were no options, but the vast majority were non-veggie options and what was left was just the usual pizza, burgers and pasta and bread which i could have anywhere else in the world. I would have liked to see more local vegetarian dishes prepared or atleast make it vegetarian on the customer's request. Not just local maybe more global like thai, indian etc. After a day or two this menu wares you down. Other than the lack of vegetarian options in this resort, I would say I really enjoyed my stay. Was totally relaxed and recharged to go back to work!
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Review collected in partnership with Meliá Hotels International
Be sure to read the fine print, we booked a higher end room then our first visit with an Ocean View, but basically received the wrong room with a basic view of the pool. Really poor experience with the room. Apart from this the hotel and staff is beautiful.
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Review collected in partnership with Meliá Hotels International
Please don’t go there, it’s a big disappointment especially with the limited food choices and you will have to wait in line at restaurants for about an hour or even more. At the buffet there are only few poor choices, I little had nothing to eat. I’ve never encountered such a hotel. Btw if you want room service they will charge you 5$ delivery fee. On the beach you will never find available chairs and the beds cost $130-170 per day. When I was there was construction going on and smelled like acetone and it was very noisy. This hotel was kind of pricey but the quality very poor. I definitely will never return and don’t recommend it to anyone!
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$270 - $577 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Club 91 (0.3 miles) and Extreme Games Cancun (0.1 miles).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Tora México, and Rosa Negra.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness center, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have an airport shuttle?
Yes, Paradisus Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.