We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Paradisus Cancun

Show Prices
#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Paradisus Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

8,600 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 5,403: English reviews
Start your review of Paradisus Cancun
 Click to rate
Quebec City, Canada
Reviewed yesterday NEW

Had an excellent week at the Paradisus Cancun. We are Club Melia members so we were in the Club Melia section. Room was great, 5th floor, beautiful ocean view. The resort is large so you get lots of exercise walking around. Staff very friendly and helpful. Restaurant selection was large (6) quality of food was very good. Concierge at Club...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Thoms249
Rochester, New York
Reviewed 2 days ago NEW

Very nice hotel! We loved the Royal Services and its restaurant at the beach! Also love the main lobby atmosphere, night shows, and bars!. There was a great idea to open the disco at 11:00 PM since we do not usually stay late so for us was perfect. Definitely we will be back in the future.

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Jesus B
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Jesus B On behalf of all my colleagues, I would like to thank you for sharing these comments on your most recent visit to our hotel. Hopefully in the future you will visit us again and enjoy once more of these wonders that only Paradisus Cancun can offer. Do not hesitate to contact us for any additional information on...

Topeka, Kansas
Reviewed 2 days ago NEW

Resort is exceptional in every way. Impeccably clean, friendly staff, nice variety of restaurants with excellent food, premium drinks everywhere, and picture perfect location. Beautiful marble interior and the most exquisite lobby of any resort. Pools are large and clean and the beach volleyball was a blast. This is the 2nd time we have been there and already talking about...

 Report
Helpful?
1Thank kahirs
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear kahirs Thank you for such an outstanding review on our Resort. Knowing we met your expectations makes us proud. In behalf of all Paradisus Cancun Resort team we thank you for allowing us to continue outshine your needs and expectations. We hope to hear from you soon and help you with everything you may need on your next vacations....

Reviewed 2 days ago NEW

Our experience started off poorly. We booked our reservations then 2 weeks later it went down $500 a room, they wouldn't credit us the difference or work with us. We repeatedly contacted them and were ignored us every time. Don't bother trying to contact the hotel directly or Melia customer service. I called the hotel and asked to speak to...

 Report
Helpful?
Thank Lauren B
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Lauren B I want to offer you the most sincere apologies for the inconveniences that you had during your stay with us. I regret that the information has not been effective enough so that you could enjoy your stay, the credits inside the hotel are coupons that are used in the services that have additional charge, for guests who...

Reviewed 2 days ago NEW

I have reviewed this hotel before.. and the hotel has not changed.. my room was very clean and very comfortable. The maid service was attentive to detail and thorough in cleaning the room. The pool is expansive and ultra clean. THE BEST THING ABOUT THE HOTEL IS THE SERVICE. Asuncion and Leticia and the rest of the beach service crew...

 Report
Helpful?
2Thank Patrick G
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Patrick G First of all, I would like to thank you for your preference in selecting our Paradisus Cancun Resort for your vacation. At Paradisus Cancún Resort, we continuously strive to meet your needs and expectations. We hope to take the opportunity to serve you again in Paradisus Cancún Resort. Sincerely, Ricardo Reyna Hotel Manager

Port Townsend, Washington
Reviewed 3 days ago NEW

The staff is quite large and there is always someone available to help or answer questions. Everyone is so friendly and always smiling. There were no surprises as the hotel and room was exactly as the pictures on the website show. We stayed there for 13 days and would definitely go back. The resort is kept extremely clean and the...

Review collected in partnership with this hotel
 Report
Helpful?
Thank robertasU2581JE
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear robertasU2581JE Thanks for sharing your good comments with all of us, we are very pleased to know that the time you spent with us left the best experience. I take this opportunity to extend you the most cordial invitation to stay here in the near future and enjoy once more the wonders that the Mexican Caribbean has for you....

Reviewed 3 days ago NEW

All in all we were very satisfied with our stay and the location is incredible. The room was nice but a bit too worn to warrant a 5 star rating. The bathroom was designed by a homicidal architect as there are multiple elevations into the bathroom, tub and toilet area. The bathroom door also clashes with the toilet door. The...

 Report
Helpful?
1Thank Kenneth A
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Kenneth A Thank you for the review you left of our hotel. It is a pleasure for us to know that the time you spent with us was full of unique and unforgettable experiences; that is our main mission. All these comments we will share with our team, because it is thanks to them.Today we are one of the...

cincinnati, Ohio
Reviewed 3 days ago NEW

My husband and I, along with another couple, had the pleasure of staying at Paradisus the first week of March. We upgraded to the Royal Service and highly recommend. Our Butler was Edwardo and he was very professional and worked hard to ensure all our needs were met. Eddie C. & Carlos by Royal Service pool were wonderful. All the...

 Report
Helpful?
Thank sheilarevel
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear sheilarevel How nice to know that your experience here left good memories for you and your family. Thank you for taking the time to share your comments with us. I want to extend to you the most cordial invitation to return with us in the near future so that you can once again enjoy the great wonders that only...

Royal Oak, Michigan
Reviewed 3 days ago NEW

Cindy and Laura by the pool were exceptional!!!! Treated us like royalty! I miss them already! Gabriel at the lounge bar was great as well! We never wanted to leave! Our room was a perfect ocean view and the food was great!

Review collected in partnership with this hotel
 Report
Helpful?
Thank kdandino
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear kdandino Thanks for these comments and thanks for taking the time to share this with the entire TA community. We hope that in the future you will give us the opportunity to stay again. Remember that in this wonderful destination you will always have a high quality team waiting for you. Please do not hesitate to contact us for...

Windsor, Ontario
Reviewed 3 days ago NEW

This is not the place to stay. Only upside was beach proximity and good drinks. Everything else was sad and tired. Entertainment was poor. Food was mediocre. Décoré and room cleanliness was poor. Had to call everyday about cleaning, towels, bar fridge, and toiletries. Room quality left a lot to be desired. Balcony tub never cleaned. No hottub in pool...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank Lisa B
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear lac76c I want to extend the most sincere apology for not having met your expectations. For us there is no more important task than satisfy all our guests. Caught our attention the fact that none of the 8 restaurants meet your expectations as these offer unique and different services. Also, we are concerned that the program of activities covering...

Questions? Get answers from hotel staff and past guests. Ask a question

7,289 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (7022)
Viewed
Pool/Beach Area (1329)
Viewed
Hotel & Grounds (1243)
Viewed
Dining (613)
Viewed
View from Room (362)
Viewed
Room/Suite (517)
Viewed
Family/Play Areas (110)
Viewed
Bathroom (69)
Viewed
Business Center/Function Rooms (16)
Viewed
0:48
Videos (8)
Viewed
Other (2755)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (226)
Viewed
Amenities (39)
Viewed
Beach (10)
Viewed
Deluxe Ocean View Room (26)
Viewed
Ocean View One Bedroom Suite (22)
Viewed
Pools (25)
Viewed
Red Level Deluxe Ocean View (21)
Viewed
Dining (11)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (14)
Viewed
Dining (3)
Viewed
Pool/Beach Area (3)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.4 mi away
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
#10 of 181 in Cancun
8,577 reviews
3.2 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,574 reviews
0.5 mi away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices
1.2 mi away
Iberostar Cancun
Iberostar Cancun
#17 of 181 in Cancun
4,213 reviews
2.2 mi away
Beach Palace
Beach Palace
#14 of 181 in Cancun
5,608 reviews
4.0 mi away
Hotel Riu Palace Peninsula
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $313 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Despegar.com, Travelocity, Prodigios Interactivos SA, Agoda, Jetsetter, Hotel.de, HRS and Reservation Counter so you can book your Paradisus Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Paradisus Cancun staff and other travelers.
790 questions
Ask a question

See all questions (790)

Questions? Get answers from Paradisus Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors, ocean view definitely nicer. ”
 of 5 bubbles Thoms249, yesterday | Read review
“There is NOTHING you can do to select a good room. Horrible hotel and corporate Melia communication. They basically ignore you!!!”
 of 5 bubbles G2582DJlaurenb, 2 days ago | Read review
“Ask for any tower but 3. Late nite early am very noisy”
 of 5 bubbles ges757, 5 days ago | Read review
“Bad Odor in Room”
 of 5 bubbles fitorenovaj, 6 days ago | Read review
“I recommend Couples choose Royal service adults only section.”
 of 5 bubbles 904premg, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question