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Boulevard Kukulkan Km 16.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (11591)
Panoramas (165)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Cancun
Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#47 of 244 hotels in Cancun
Travelers' Choice
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Room & Suite (1,546)1,546
Full view
Property amenities
Free parking
Adult pool
Fitness Center with Gym / Workout Room
Bar / lounge
Valet parking
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Breakfast buffet
Complimentary welcome drink
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Makeup services
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Private balcony
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
VIP room facilities
Bottled water
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Lagoon View
Great View
Languages Spoken
English, Spanish
Hotel links


Full view
80Somewhat walkable
Grade: 80 out of 100
24Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
13,753Reviews1,638Q+A100Room tips
Traveler rating
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Traveler safety
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Selected filters
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Popular mentions
anaismz2021 wrote a review Yesterday
Dallas, Texas1 contribution
The entire staff made our visit very special. Luis and Sergio at the pool bar were great, they were so funny and entertaining. Also Ignacio and Pascual were extremely attentive every morning for breakfast, for lunch and even dinner. They truly made us feel so welcomed. We would definitely go back next year maybe even in the summer.
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Review collected in partnership with Meliá Hotels International
Date of stay: January 2021
Sleep Quality
raytrine wrote a review Dec 2020
Cashiers, North Carolina76 contributions41 helpful votes
Hotel's Favorite
This was our forth visit to this property. It was different under covid rules, but always outstanding. Service is over the top. Food, while limited because of covid, outstanding. The architecture is and grounds are beautiful. Our concierge, George, always attentive. His assistant, Jose, also great. We spent most of our time around La Palapa and the adult pool. Must mention Daniel who runs the show around the area. He is great. Cooks Alex and Lizabeth prepare fantastic meals, Aron the pool and towel guy wants to move up to be a butler, and he should. He is wonderful. Ceasar, a waiter, is always there to keep the drinks coming and help with anything you need. Also at La Palapa, Danoris, Sahayed, Ana, Eligio, Nigue,Jamev, Asterio and Valencia; all are extraordinary. Anny and Daniela, gave us wonderful massages at the spa. We will be back!
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Date of stay: December 2020
1 Helpful vote
Response from Paradisus Cancun, Propietario at Paradisus Cancun
Responded Dec 11, 2020
Dear raytrine Thank you for sharing with us your most recent experience at our hotel. We are happy that you have given us the opportunity to be your hosts and we hope that soon you will be able to return with us so that you can enjoy the great amenities and services that we offer. Remember that our hotel offers many accommodation options. We would love that you continue choosing us as your host hotel in the future and choose accommodations like The Reserve, we are sure that we will be able to surprise you again with the great qualities and services we offer. Best regards Guest service management
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fletcherdaniel wrote a review Yesterday
Worcester, Massachusetts1 contribution1 helpful vote
The staff was very attentive and extremely polite. Overall I had a great experience there. If it wasn't for COVID I believe the nightlife would have been better. Regardless, I was able to enjoy it. Yvet coordinated my day trip to Xcaret and was extremely helpful. Soni one of the employees there was extremely nice as well, anything I needed she was on it right away. Def recommend this hotel. The one thing I recommend is contacting the hotel Doc. for the covid test make sure you call them 2 days prior at the least for the test. They will come up to the room and test you there at your convenience.
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Review collected in partnership with Meliá Hotels International
Date of stay: January 2021
Sleep Quality
1 Helpful vote
Response from Paradisus Cancun, Propietario at Paradisus Cancun
Responded yesterday
Dear fletcherdaniel , Thank you for sharing your experience. We strongly believe our employees are our biggest strength to provide the service all our guests deserve, that is why your recognition to Yvette has been sent to her supervisor in order to encourage her to continue providing an outstanding service. We are also glad that you appreciated all the safety and hygiene protocols we are currently performing at the resort, as our guests well-being is our top priority. We are currently offering options for our guests to comply with covid testings required in some countries. We hope to host you again in the near future Best regards. Guest Service Center Management
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WineBRExpert wrote a review Jan 19
2 contributions1 helpful vote
A great surprise when dining at Bana at Paradisus by Meliá. The excellent meal carefully prepared by Chef Antonio and perfectly delivered by Rafael was a lifetime milestone. The constant care in the service and the high quality of the dishes is worth of a Michelin star.
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
Ed M wrote a review Jan 19
1 contribution1 helpful vote
We had a wonderful stay at this magical place, the decor was absolutely beautiful, it felt like we were staying inside of a jungle. The entire resort went above and beyond to sanitize and keep everything clean due to the pandemic. We felt safe and healthy the entire time. The food itself was amazing, we just wish we could’ve stayed a little bit longer to try out all of the delicious food. The entire staff and our wonderful butler, Rodolfo, gave us incredible service. He paid close attention to our needs, was super delightful to talk to and helped schedule reservations for every day of our stay. He even gave us a special dinner surprise for our honeymoon! We’ll definitely come visit again in the future! Jane & Ed
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
$266 - $649 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Club 91 (0.3 miles) and Extreme Games Cancun (0.1 miles).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Tora Cancún, and Rosa Negra.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness center, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have an airport shuttle?
Yes, Paradisus Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.