We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico
Lowest prices for your stay
Hotel direct offer!News moments await
Expedia.com
$347
View deal
Free cancellation until 10/13/22
Reserve now, pay at stay
Melia.com
$290
View deal
Free cancellation until 10/15/22
Reserve now, pay at stay
Hotels.com
$347
View deal
Free cancellation until 10/13/22
Reserve now, pay at stay
Priceline$348
Booking.com$348
Lol.travel$423
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (14782)
360
Panoramas (165)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Read more
Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Cancun
Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 272 hotels in Cancun
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.2
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Adult pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:News moments await

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
29Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
16837Reviews1843Q+A100Room tips
Traveler rating
  • 11,259
  • 3,293
  • 1,335
  • 466
  • 497
Traveler safety
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Michele C wrote a review Today
1 contribution
I absolutely adore this place and can't wait to come back. The service was consistently fantastic! I especially loved coming to the buffet every day and spending time with Gaudiucio, Antonio, Jony, Ramiro, and Teresa. I cannot recommend this place enough!
Read more
Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
ANJSFK wrote a review Jun 2021
London, United Kingdom33 contributions59 helpful votes
Hotel's Favorite
We are members of Club Meliá but haven’t been to Paradisus in Cancun in a few years. They really have made some noticeable improvements. The place was extremely clean and the staff worked so hard to make sure everything was perfect. In a very challenging COVID environment, they really seemed to take extra care and still deliver an exceptional vacation. Overwhelmingly we have to say the service is what made the difference and made us really want to book our next trip to go back as soon as possible. As club members we had Alexandra helping us all week and she was a rock star. She made sure from the moment we arrived everything was taken care of so we didn’t have to worry about a thing. On the beach Eliot and Yesenia made us feel so welcome and again the service was outstanding. My wife is still talking about the food at Mole and how great the service was from our server Carlos. It was nice to be able to travel again and our first trip back to Cancun felt like coming home. All around great trip and we really wanted to take the time to review being it was such a positive experience.
Read more
Date of stay: May 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded Jun 16, 2021
Dear ANJSFK Thank you very much for your kind words about your experience and for recognizing our staff, as they are valuable members of our team. We going to share your kind words with them and the rest of the team. We hope to have the honor to welcome you back soon, as our goal is to make every moment you have here at Paradisus, the most wonderful experience you expect and deserve. Best regards, Guest service center management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yameci Maldonado wrote a review Yesterday
8 contributions
+1
This is our first visit to Paradisus cancun. The hotel is absolutely gorgeous and the beach is just stunning. The room we had was absolutely wonderful. The resort is so clean. All the plants and nature just make you feel the nature even being inside. The food was dissapointing. The buffet at Malva was just ok. We made reservations at lemon fish, and the food came out cold - every single dish which was super disappointing. The food at Capella was good. Altough I was disappointed with the food overall, the staff was incredible. Everyone on the staff was great. The bar was nice, but closed at midnight. Way to early and after that there wasn’t anything else going on in the resort. All the guys that work at the pool and bali beds are amazing too. So friendly and helpful. Very attentive. Norma at reception was incredible. She was so friendly and helpful and we just loved her. Every evening we went to Malva and there were two servers who went above and beyond for us every night- Liliana Garcia and Rodrigo Gorocica. They were so nice we would look for them like they were our friends ! Felipe the chef was amazing too. The location of the resort is great. Its close to great restaurants like rosanegra, chamboa and funky geisha. The buses run along right in front every minute to downtown cancun for 12 pesos or you can pay $1 usd pp.
Read more
Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Shannon wrote a review Yesterday
1 contribution
Here at Paradis‘s Cancun, I’m having a wonderful experience every day I’ve eaten at the café and I’ve had the honor to be held by Lilian Garcia and Rodrigo. They’ve come to help me every day. They’ve made sure that I am well fed. The pm staff at Malva….. you will not be disappointed!
Read more
Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Cheriseyyy wrote a review Yesterday
Tokyo, Japan2 contributions
We are staying at Paradisus this week and although we have many options, we’ve been to Lemon Fish twice already! And we have a reservation to dine there our last night as well. Jorge helped us the first night and gave us so many tips about the menu! He even brought us special dishes that he thought we would like and made us the most delicious and unique cocktails throughout our meal! Rafael helped us during our second visit and was so attentive and made us feel at home. He helped is try new dishes and we had another positive experience! Thanks Jorge & Rafael!
Read more
Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Christian A wrote a review Yesterday
1 contribution
Blue agave had exceptional service! One of the many restaurants at paradisus Cancun and you do not need reservations. They are open 11am to 11pm. The food was amazing and the service was well above expectations. They even brought my girlfriend and I an extra drink without ordering. Ian was our server and he was excellent, very nice and always made sure we were doing fine. Probably one of the best restaurants at the resort.
Read more
Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Amber W wrote a review Yesterday
1 contribution
Wow! I’m amazed paradisus is amazing and this restaurant is very good for lunch! Ian had incredible service and speaks very good English! There service was very fast and impressive they make us want to come back and I never visit a place more than once! I’m so impressed and they have a nice view
Read more
Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Tony Sandin wrote a review Yesterday
Pigeon Forge, Tennessee5 contributions1 helpful vote
+1
Brenda, Rubi, Itzel, Maribel, Ivón, and Nicy were very professional, caring, and always making sure the kids were having fun. They have lots of activities, inside and outside, for all ages. But the one they loved the most was pool time, specially with tons of bubbles. The schedule is perfect so adults can have their “me” time.
Read more
Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Klodi wrote a review Yesterday
Jacksonville, Florida1 contribution
Great service,the metress Armando UC ,Orlando,Rafael the best.They welcome us ,really friendly,always asking if we need something else.The food great and a lots of choices.thank you guys ,thank you Paradisus,we had a wonderful time,and we really liked the service here,really hard worker everyone!
Read more
Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Bill E wrote a review Oct 3
Cancun3 contributions
The food st the Lemon Fish is tapas style and each selection was well prepared and delicious. Our service staff was Jorge and Miguel and they did an outstanding job explaining each dish and making suggestions. It was a wonderful evening and we can’t wait to go back again
Read more
Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
PRICE RANGE
$353 - $624 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia cancun hotel cancun, cancun gran melia, grand melia cancun, melia cancun
FORMERLY KNOWN AS
Royal Service at Paradisus Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
678
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Club 91 (0.3 miles), Bohemian Square Cancun (0.3 miles), and Extreme Games Cancun (0.1 miles).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Parole Cancún, and Funky Geisha Cancun.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness center, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have airport transportation?
Yes, Paradisus Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.