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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,568 Reviews from our TripAdvisor Community

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Showing 5,384: English reviews
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A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

On Our 4th trip to Mexico we stayed at the Paradisus Cancun, our first night in our room was directly over the red lounge disco, booming music coming through the floor till 2 AM requested room change next night much better. Did not like the food we had 1 reservation for Supper and they did not seat us even though...

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Thank A TripAdvisor Member
Bronx, New York
Reviewed yesterday NEW

I checked in March 13th, 2017 with 5 people total under one reservation. Two other cousins checked in the same time as I, however, they had their own separate reservation. The same night an incident took place which resulted into getting kicked out of the hotel....The next day, we all had to meet with two "managers" to discuss the situation....

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Thank fitorenovaj
Chicago, Illinois
Reviewed yesterday NEW

This was our second year at the Paradisus. The first year there were nine adults. This year nineteen friends and family members joined in the fun. The resort was so beautiful inside and out. We played golf every day and participated in all the poolside activities. The entire staff was always friendly and courteous. I'd like to mention a few...

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Thank debg631
West Michigan
Reviewed yesterday NEWvia mobile

Love it already. Walked into the Royal suites were greeted and given a drink waiting to check in smells wonderful here everyone's nice very clean the Lobby. Our butler is so awesome our room is great I can't wait to go explore I'm sure this will be the best vacation ever.

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Thank Love_to_travel_wm
Roslyn, New York
Reviewed yesterday NEW

This is a large property that includes 5 buildings joined together. We stayed in Royal service section for adults. Excellent service at the poolside, beach and other areas. Restaurants were fine but food was not of New York standard as is the case with other resorts too. Room was a mini suite with ocean view and was well furnished. Staff...

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Thank prem g
Key West, Florida
Reviewed 2 days ago NEW

Though a bit "pricey" this hotel is my favorite place to travel too. We have been here four times over the years. Beautiful suites, a huge pool, several top rated restaurants to choose from, and exceptional service all around, combine to make this Heaven on Earth for vacations.

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Thank spoiled2014
Cancun, Mexico
Reviewed 2 days ago NEW

We had a wonderful stay at the hotel. Our private butler Ana Velasco took care of all of our needs. Ana booked all dinner reservations for us during our 10 day stay. Ana was always available for us and made an effort to personally connect with us daily during our stay. Ana also took care of booking our transfer to...

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Thank fosterca26
Miami, Florida
Reviewed 2 days ago NEWvia mobile

Been to Paradisus Playa del CArmen last year so we wanted to repeat the experience in a different location , again Royal Service because last time it was excellent , so we repeated it , we stayed for only two days and a half so we requested again concierge but this time we had to change the concierge when we...

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Thank Diane C
Hamilton, Canada
Reviewed 2 days ago NEW

Just returned from a week at the Paradisus Cancun and had a wonderful experience. We've enjoyed many 5 star properties in Mexico and Dominican over the years and this one was one of our favourites. We travelled with 4 adults and 3 teenage boys. Service was top notch here from check in to check out. We arrived early and 2...

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Thank andreacH5132BQ
Sault Ste. Marie, Canada
Reviewed 3 days ago NEWvia mobile

My husband, son and I enjoyed a week long stay at Paradisus Cancun. The resort is pristine, the staff extremely friendly and helpful. We especially enjoyed the Mole restaurant (authentic Mexican cuisine), Bana (Japanese restaurant) and Market Grille (BBQ meats). The buffet was always plentiful with so much variety, beautifully presented and the food equally delicious. The pool waiters were...

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Helpful?
Thank judylp
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $312 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Paradisus Cancun staff and other travelers.
782 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Bad Odor in Room”
 of 5 bubbles fitorenovaj, yesterday | Read review
“I recommend Couples choose Royal service adults only section.”
 of 5 bubbles 904premg, yesterday | Read review
“oceanview room”
 of 5 bubbles andreacH5132BQ, 2 days ago | Read review
“Ocean view costs more but our junior suite facing the lagoon was excellent.”
 of 5 bubbles , 3 days ago | Read review
“very clean. ask for ocean view, it is worth it. try to stay in adults only area, it is quieter. all the noise was in the 3rd building ( music till 2 am)”
 of 5 bubbles jomarieb139, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question