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Hotel & Spa Xbalamque Cancun Centro

Av. Yaxchilan No. 31 Lt 18, SM 22 Centro, Cancun 77500 Mexico
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Traveler (422)
Panoramas (5)
Room & Suite (214)


#207 of 268 in Cancun
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room.
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Property amenities
Free parking
Free internet
Fitness / spa locker rooms
Bar / lounge
Evening entertainment
Kids stay free
Street parking
Outdoor pool
Coffee shop
Breakfast available
Vending machine
Car hire
Taxi service
Body wrap
Couples massage
Facial treatments
Full body massage
Steam room
Baggage storage
Outdoor furniture
Sun loungers / beach chairs
24-hour front desk
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Room features
Air conditioning
Private bathrooms
Cable / satellite TV
Bath / shower
Complimentary toiletries
Room types
City view
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
561Reviews13Q+A49Room tips
Traveler rating
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  • 128
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Most Recent
Jon A wrote a review Jan 2022
2 contributions2 helpful votes
We really enjoyed this hotel, but one night we experience bites from some bugs in our bed. It was hard to tell what kind of bug it was. We changed rooms, and asked for a partial refund, but have yet to hear back. Other than that, our stay was fine
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Date of stay: January 2022
Bruce_the_Moose wrote a review Jan 2022
Woodland, California1 contribution
Unfriendly reception asked us to sign a list of rules (e.g. “don’t steal the towels”). We were given a small dorm-type room the first night instead of the suite we reserved because they had overbooked the suites and not given any partial refund (so, charged for a suite anyway). Our room was above a bar with loud rock music playing till after midnight. The free breakfast was limited to eggs and ham and coffee. Anything else was not included. The pool is cordoned off with police tape after 8 PM. The hotel is located in an unimpressive part of town. Next time going to do the actual resort experience. Saving some money was not worth it.
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Date of stay: January 2022Trip type: Traveled
Gaby A wrote a review Nov 2021
2 contributions4 helpful votes
Sadly, this hotel is very run down and has terrible lighting conditions. It is in a bad part of el Centro, away from what they call "the hotel zone" which is where everything is for tourist. Online it looks like a decent place but once you get there, you realize is very sketchy. If you are a female solo traveler or need disability accommodations do not stay at this hotel. You will not feel safe, I saw the staff very rudely mistreat an elderly couple because they couldn't climb up the stairs to their room and wanted a different room! Horrible. The hallways are pitch black and the motion sensors are bad and take a while to turn on, very unsafe even if you want to go down the stairs. I left that same day. The attendants Maria and David were so rude to the guest and shady, really poor costumer service. Also there is no Wi-fi in the rooms and the common areas are dark and sketchy as the hallways.The only good part about this hotel was the restaurant staff and food. The rest was terrible. Do yourself a favor and don't stay here.
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Date of stay: November 2021Trip type: Traveled
Room Tip: Avoid this part if town if you can help it. Do not stay at this hotel.
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1 Helpful vote
Eduardo F wrote a review Jun 2021
1 contribution1 helpful vote
Paid $35 USD up front for a reservation, got to the hotel on time and the room was just... Unbelievable. The uncomfortable, stained mattress was laying on a concrete slab, the room reeked of cockroaches (and pesticide, naturally because of the cockroach infestation present in the hotel), and not a single health/safety protocol for the pandemic - I understand a couple of slip-ups, but literally nobody was wearing a mask, or any kind of face cover, disinfectant, nothing. After noticing the horrifying conditions I naturally asked for a refund, which of course I didn't receive. Cheap, but completely awful experience. Money down the drain. Don't come here.
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Date of stay: June 2021Trip type: Traveled
1 Helpful vote
Nick s wrote a review May 2021
2 contributions1 helpful vote
I reserved a suite after a trip around quintana roo for my last night and must say the pictures are very misleading. The toilet doesn't work and is falling apart, the shower sucks and the room is all together unappealing. I received a "relatively" reasonable rate most likely due to limited demand as a result of covid. that being said the room is a bit dilapidated and while I have little experience with the area I would advise spending ones money else where. I will say the location is convenient and the staff has been friendly but my only interaction has been check in. Certainly not the worst place I've been, but I have no plans on returning. Given the rate I received 1,200mxn w/ the breakfast addition (60% off the total) and the fact that I'm only staying one night it's tolerable, but far from preferable. At the normal rate I'd have been thoroughly disappointed. Take it for what you will but if it were me I'd roll the dice elsewhere.
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Date of stay: May 2021Trip type: Traveled
1 Helpful vote
john k wrote a review May 2021
Kingston Parish, Jamaica8 contributions6 helpful votes
We stayed for a week at sandos all inclusive cancun . After I book the rooms I was trying to call from Los Angeles for questions about the safes and security and no one answered the phone . Fast forward we r here at the room still no one answer the phone . I talked to the manager and nothing. The hotel is rated 3 maybe. The food except the Japanese restaurant is garbage . Low quality with no to many options. U can go next door to secrets way better company. Very dissatisfied
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Date of stay: May 2021Trip type: Traveled
Roosh wrote a review Mar 2020
Bronx, New York4 contributions3 helpful votes
I made the biggest mistake of my life by coming to this hotel. There are so many things wrong with this hotel that I would advise to avoid staying here at all costs. Things wrong with XBalamque: 1. There is no light in this hotel. Management does not replace the light bulbs at all. I attached pictures. 2. They have a 1 towel per person per the entire stay policy. They do not have fresh towels daily and will reject your request for a fresh towel. 3. This hotel is going through a big financial crisis and is on the verge of bankruptcy as per the staff there and that is another reason why customers aren't treated well. 4. There is no bell boy to have your luggage delivered to your room. 5. All elevators are out of service 6. Wifi is only available in the lobby area. 7. There is not enough lights inside the room. The light is located near the door of your hotel room. however, you need more light towards the bed and center of the room area. I had to use my iPhone's flashlight for additional light. 8. The interior floors are all falling apart. Tiles are coming out and it is just a mess. Please do not stay here as you will have the worst hotel experience you ever had in your life.
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Date of stay: February 2020
Room Tip: Do not choose a room at this hotel.
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2 Helpful votes
Bri S wrote a review Feb 2020
Turtle Cove, Providenciales8 contributions6 helpful votes
I really hope this place goes out of business. My girlfriend and I are no strangers to budget hotels in all parts of the world and understand that when you pay a discounted price you sometimes have to sacrifice amenities, comfort, cleanliness etc. As Spanish speaking Americans were met with nothing but cold unfriendliness from the time we checked in when they attempted to charge us double for the room right off the bat. No apologies for being wrong that we already paid and were treated like we were trying to steal her paycheck. Anyhow checking into the dingy room by any standards, we found only one of several outlets working, literally blood and hair in the bathroom and one very poor dim light actually working. The place feels like an internment camp, ok maybe not literally but you get the picture hopefully. I can elaborate sooo much more on the quality of this place but no need as most people probably aren’t reading this far anyhow. I will reluctantly say the spa is reasonably priced and decent but is not included. So stay elsewhere and visit the spa if you must but I wouldn’t give a penny more to this establishment. Didn’t eat there as I wouldn’t want to eat somewhere with such gross rooms, and I’ve eaten tarantulas in Cambodia, a scorpion in Thailand and can’t say I’m queasy about much. Just exacerbating my experience. Hope this helps and I hope you find somewhere else to spend your hard earned pesos
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Date of stay: April 2019Trip type: Traveled
2 Helpful votes
Ferie123go wrote a review Feb 2020
6 contributions9 helpful votes
Quite good atmosphere on its own with its theme reflecting on The Mayan historical time line throughout the hotel facilities. Good musical entreatment at the evening. Location is good and close to the center of down town. A bit noisy at the evening but settles down after midnight.
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Date of stay: February 2020Trip type: Traveled
2 Helpful votes
dashania wrote a review Jan 2020
Houston, Texas37 contributions23 helpful votes
I had a nice stay in this little hotel. It’s true, that it is quite old and isn’t renovated. But the staff was polite and helpful, breakfast buffet was very enjoyable and compared to other generic hotels this place definitely has character and it is pretty cheap. Overall it is well worth the money you pay. So if you are on the budget vacation, this place is great for that:)
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Date of stay: January 2020Trip type: Traveled
1 Helpful vote
$31 - $65 (Based on Average Rates for a Standard Room)
xbalamque hotel cancun
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hotel & Spa Xbalamqué Cancún Centro
Which popular attractions are close to Hotel & Spa Xbalamqué Cancún Centro?
Nearby attractions include Hunter Bar Cancun (0.2 miles), El Parque de las Palapas (0.2 miles), and Iglesia de Cristo Rey (0.1 miles).
What are some of the property amenities at Hotel & Spa Xbalamqué Cancún Centro?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel & Spa Xbalamqué Cancún Centro?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel & Spa Xbalamqué Cancún Centro?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Hotel & Spa Xbalamqué Cancún Centro?
Conveniently located restaurants include Gory Tacos, El Rinconcito de Puebla, and La Habichuela Downtown.
Are there opportunities to exercise at Hotel & Spa Xbalamqué Cancún Centro?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness center during their stay.
Which languages are spoken by the staff at Hotel & Spa Xbalamqué Cancún Centro?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel & Spa Xbalamqué Cancún Centro?
Many travelers enjoy visiting Zona Arqueologica El Rey (6.9 miles), Scorpion’s Temple (5.7 miles), and Hacienda Mundaca (7.7 miles).
Does Hotel & Spa Xbalamqué Cancún Centro have any great views?
Yes, guests often enjoy the city view available here.