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Secrets The Vine Cancun

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Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (15950)
Room & Suite (2965)
Pool & Beach (2644)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 236 hotels in Cancun
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
23Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
13,657Reviews1,719Q+A100Room tips
Traveler rating
  • 10,763
  • 1,901
  • 641
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  • 156
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Popular mentions
Israel wrote a review Today
San Diego, California2 contributions2 helpful votes
This is a FIVE DIAMOND Hotel!!! It was the best hotel I've ever stayed at. The service was phenomenal!!! I can't stress how much the service was great. The staff are quick to help you in everything. Definitely recommend this hotel and we will be booking there from now on. Thanks again to all the staff especially the 26th floor manager!!! She's the best!!!!
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
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Abbie wrote a review Yesterday
Florida8 contributions1 helpful vote
+1
We had an excellent trip. The resort is very nice and the service was great. Amazing views. Food was great. The maid service and Abiel at the bar on the 21st floor were so helpful and friendly. We would stay here again.
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Date of stay: October 2020Trip type: Traveled with friends
1 Helpful vote
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Laurie S wrote a review Oct 28
22 contributions12 helpful votes
+1
Last week my husband and I had a wonderful time at Secrets The Vine. I have already written one review about it regarding my stay there in July. It is such a pleasure to write another 5-star review. Upon arrival we were greeted at our van by a bellman who took charge of our luggage right away. Hand sanitizer was offered to us before we went in. At the top of the stairs on our way to the lobby there were two sweet ladies who addressed us by name and offered us champagne. That is the first of a plethora of generosities guests will see. Shortly after we had checked-in and been escorted to our room, the bellman brought our luggage up to us and showed us the features of our room. We had a luxurious preferred room on the 22nd floor on the south side of the building. Our balcony faced south. A chair and a small couched were placed there, and it was delicious to sit out there mornings and evening. The view was magnificent - 180 degrees from lagoon to ocean, sunrise to sunset. Our room was sparkling clean, and everything in the room was working properly - unlike other Cancun resorts we have stayed in. Sometimes hotel beds bother my husband's back - not this one. He was comfortable and woke up without back pain. In the corner there was a wonderful chaise lounge - I took possession of it... The bathroom is well laid out with a huge shower. The toiletries provided smell heavenly, and we never ran out of anything. Overall, it was a very calming environment for two people in need of some serious decompression. A couple of little touches that I always love at Secrets: The toilet paper is tied up with a ribbon. I think this makes me happy, because I think of the person who ties those ribbons in preparation for my stay. They are very conscientious in ensuring that even the toilet paper will me feel special! Another one - the nightly turn down. Coming back to our room from a delicious dinner and finding the lights dimmed, the bed turned down, a tray placed on the bed with chocolates, and the TV turned onto a channel I have come to delight in - makes me feel like I'm wrapped in a cloud. I'm not sure what the official name of the channel is, but I call it The Elephant Channel. It is a spa-like experience with soothing music and beautiful imagery of elephants, whales, cheetahs - very pleasing to my senses. I am ashamed to say I never thought to leave a tip for the housekeeper who orchestrated one of my favorite parts of my stay. I will do better next time! The pools - and there are 4 - are just gorgeous. They are well maintained and monitored. The chairs are plentiful and comfortable. As much as I enjoyed the pools, it was the poolside staff who really made my days spectacular. These people work very hard to make certain their guests experiences are over the top. Anything you want to drink you just need to ask. If you don't order anything right away, these servers will continue to check on you as long as you are there. Not only are they efficient in their jobs, they are also very kind. At the preferred pool, if I asked for water, and they brought an ice bucket with a few bottles in it. I felt like I was a movie star with that kind of treatment! I can't say enough about how well kept the beach is. Before 7am I saw tractors and workers at the water's edge grooming the sand. I would call the beach pristine. Sometimes I imagine seaweed is heavier than it was last week, but I am certain there would be folks trying to clean it up. The water might be a bit rougher than some would enjoy. The waves break close to shore and can be large in the afternoon. It is still possible, however, to get out past them and float in pleasantly tranquil water. Be warned - there is not a rope parallel to the beach to mark the swimming area boundary. You have to look for the buoys at the end of the perpendicular ropes to know where to stop. As usual, I got in trouble during our stay, and this time it was because I was out too far and into the jet ski area. There were two restaurants that we fell in love with - The Bluewater Grill and the Sea Salt Grill. At the Bluewater Grill, Alejandro was our primary waiter. We adored him immediately! He reminded us of Tevye in Fiddler on the Roof with his big smile and friendly demeanor. With his mask we could only see the smile in his eyes, but we knew it was huge. We had dinner there 4 of our 5 nights. His assistants were (another) Alejandro and Erich, both outstanding and attentive servers. Each night Alejandro (the 1st) would tell us the chef's specials and make recommendations. He was always right on the money. He got to know our likes and dislikes, for example he would bring my husband a diet coke and me a glass of ice without us asking. A salad that was not on the menu was one of his suggestions, and it was phenomenal. On our last night there he introduced us to the magician behind all that amazing food - Guadalupe, the chef. This woman has been blessed beyond compare with her skills and her cooking intuition. Everything she touches is gold. Also on our last night, Alejandro and Guadalupe made for us a heartwarming dessert. I hope to have a picture of it below. If you are on your way to Secrets The Vine, please know that the Bluewater Grill is a DO NOT MISS! Be sure to try the signature steak and the truffle mashed potatoes. And the chocolate espresso cake. And the apple pie. For lunch we ate at the Sea Salt Grill. Everyday I got the shrimp tacos, except for our last day when I ordered a cheeseburger. The quality of the food is only surpassed by the people who serve it. Pablo, Jesus, and Salvadore (I may have mispelled that) were our servers. Truly they granted our every wish. As at The Bluewater Grill, they learned our likes - I always wanted an extra bowl of guacamole, and it automatically appeared. For some reason, cheeseburgers taste better next to the ocean. My husband and I agreed that Sea Salt does a cheeseburger better than anybody we've ever known. The shrimp in the shrimp tacos were perfectly fried and served with some sort of sauce that was to die for. Even now I am craving them. Secrets The Vine is a high rise building and not spread out like many other resorts. For us it was perfect that we didn't have to walk through mosquito-filled vegetation to get from one place to another. (Our first 3 nights in Mexico were at a resort in Cozumel that was pretty big and covered in plants. I got mosquito bites THROUGH MY CLOTHES and in areas I had sprayed with Deep Woods Off. I didn't get a single bit at STV. ) We loved the clean lines and modern feel of the resort. There are plenty of spaces to sit and enjoy a drink or a coffee, chat with friends or listen to music. Speaking of music, two evenings a pianist played the grand piano in the lobby. I believe his name is Frank Mays???? Be sure to see him if you can - such a beautiful way to end your day. As I have mentioned, Secrets The Vine is staffed with awesome people - without exception every single person we had contact with was gracious, kind and extraordinarily helpful. It is clear that they are proud of their resort. We frequented the coffee bar and the preferred lounge, enjoyed our contact with the staff there, and our butler (Cesar) took excellent care of us. So often in our travels we have found that we may really enjoy a resort, but not the food. Or we think the food is stellar, but the service gets a big zero. Sometimes we have loved the beach but our room was terrible. I can honestly say that both times I have stayed at Secrets the Vine, the people who work there have ensured that their resort is the complete package. I can't wait to go back. I wish I were there now... P.S. I forgot to mention Satch, the resident hawk. His job is to keep all the other birds away, and he does a great job!
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Date of stay: October 2020
Location
Cleanliness
Service
Room Tip: Go preferred!
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5 Helpful votes
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Amy M wrote a review Oct 27
Elgin2 contributions6 helpful votes
The Vine is a beautiful resort that we would consider visiting again. Our room was on the 17th floor with views of both the ocean and the lagoon. The spa services (massage & hydro-therapy) were amazing and a must-do. By joining in on a spa activity at the pool, we got a hefty discount that was much appreciated. For the most part, the food was great. Only one of the restaurants ever had a wait and the next night we got right in. The drinks weren't very strong, but that's what shots of tequila are for. The room, pools, facility overall and beach were incredibly clean. Hand sanitizer was available everywhere...the rooms, the bathrooms, the front desk, the restaurants, etc. There were always places to sit and towels were always available. The staff were all very kind and helpful. We only had minor issues and those were addressed by either the concierge or the front desk. We used our spacious balcony everyday. We ate at all the restaurants. Market Cafe was our favorite for breakfast. Sea Salt was our favorite for lunch. Dragons was our favorite for dinner. Most of the restaurants are indoors, so you didn't have to worry about being too warm while eating. There were no bugs at all, not one mosquito. We did the Emotions AllTourNative in Playa Del Carmen excursion and it was soooo much fun. Three zip lines, swimming in a cenote and FAST ATVs. Wonderful recommendations were given and we always felt safe. Cancun is absolutely breathtaking! The ocean was a bit rough to swim in, but beautiful to look at (red flags every day). We were unable to travel on our birthdays due to COVID and The Vine happily welcomed us with belated birthday celebrations!
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
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Nancy J wrote a review Oct 26
4 contributions2 helpful votes
My husband and I enjoyed a beautiful stay at The Secret Vine Cancun for my birthday 🎂!! The staff made sure we felt like royalty and gave us the best customer service! I'd like to thank Steve in guest services, Abriel on the 21st floor, and Alejandro at The Bluewater Grill. We appreciate everyone who made our stay enjoyable! There were many more people but I cannot remember all of their names. Beautiful resort🥰
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
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PRICE RANGE
$293 - $699 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Secrets The Vine Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
497
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Frequently Asked Questions about Secrets The Vine Cancun
Which popular attractions are close to Secrets The Vine Cancun?
Nearby attractions include HRoof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.1 miles).
What are some of the property amenities at Secrets The Vine Cancun?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Secrets The Vine Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets The Vine Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Secrets The Vine Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets The Vine Cancun?
Conveniently located restaurants include Harry’s, Fantino, and Porfirio's Cancún.
Are there opportunities to exercise at Secrets The Vine Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets The Vine Cancun have an airport shuttle?
Yes, Secrets The Vine Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets The Vine Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets The Vine Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets The Vine Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.5 miles).