Secrets the vine has been all round amazing!!!! Above all, the staff have made our experience here a 100/100!! The waiters and bartenders have all been extremely polite, kind and always so attentive! The level of attention they have given us is like nowhere else! The entertainment team (Shout out to Carlos, Danny and Alessia especially) have been so fun, engaging, and caring also!! The restaurants are extremely lovely with delicious, elegant meals and a beautiful atmosphere. The cleaners and housekeepers have kept our room constantly clean which we appreciate extremely! We definitely 100% recommend secrets the vine cancun!! - Especially to couples looking for a romantic, top class getaway!!
Lovely food and the entertainment was great everynight Daniel from the entertainment team was so friendly and came up to tell us what entertainment was for the night and ask us to play volleyball everyday! Lively staff quick service lovely drinks and a perfect trip !!!
Since the moment we checked in, we were immediately made welcome to the warm and comforting ambiance of the resort. After our luggage was whisked away to the room, we were greeted by Andres, who made sure our vacation was complete with the creature comforts that you would find at home. From our balcony, we could stare out into the gorgeous view of the hotel zone, lined by two beautiful bodies of water. We belive that the unique high-rise design of Secrets the vine further enhanced the vantage point perspective of our stay. Of course, the benefits offered at this resort included the status pro quo of cancun's various hotels along the strip. All inclusive drinks, a stunning duo of lagoon and ocean views, close proximity to various local shopping/dining, certainly were nice, but what really set Secrets the vine apart was the service. Across the duration of our stay, we were extremely fortunate to meet a staff member by the name of Andres. From start to finish, he made sure our stay was extremely comfortable, and truly, made us feel pampered. He is a shining example of hospitality, professionalism, and generosity, making helpful suggestions before we even asked, and going above and beyond when we did. The service provided by him felt bespoke and genuine and we truly can not thank him enough for making our stay at Secrets amazing. Andres, you're excellent and we hope to see you again soon! 5/5 I'll recommend Secrets the vine every time.…
Good food, gorgeous resort, great service from chefs, waiters, maids and bar tenders. Nothing special after that. I went preferred and I was given the LOWEST floor available. Butler was non existent until 6 days into the vacation. UVC representatives were nowhere to be found (for some people this is a plus) but I needed to get some answers from them that I obviously didn't get. I had to call the front desk many times to get my mini fridge restocked. Bad experience overall.
Stayed at the Secrets the Vine for 2 weeks in August 2022 (mother and daughter). Had a fantastic holiday. The food was great. Always a large selection and of a high standard. Our favourite restaurant was the Dragons and the Italian. The staff are all great, so helpful and accommodating. A big thank you to Veronica who was running the pool bar delivery service. A massive thank you to Daniel who always done the most to ensure we was included in activities, check in on how our days were going and went above and beyond from a customer service perspective. We loved aqua aerobics as our favourite activity. Would recommend this hotel to anyone. Thanks so much again.
We had a blast at Secrets The Vine for our 50th Birthday’s. 10 of us women all great friends went to celebrate our 50th Birthday’s. We all went Preferred Club and it was well worth it. We had the most AMAZING service from our butler SANDY! With 10 of us we were not all on the same floor. So, others in my party had different butlers. Some of my friends didn’t even know who their butler was and never around. Sandy stepped in and took care of all of us even though that wasn’t her job to do so! She was very responsive and took care of all our needs. She made sure we had coffee in the morning and ice in the afternoon for pre dinner cocktails. She’d even call the elevator when she heard us coming down the hall. She was wonderful and I o ever go back I will request her as my butler. ANGEL the Preferred Club Pool Butler was also amazing. Sandy and Angel really made our stay incredible. Angel always had chairs ready for us and treated us like family. He was so kind and thoughtful. He had us treated to a private lunch with the chef in the steakhouse, which was one of the highlights of our trip! We definitely noticed a major difference in service on Angel’s day off. The service was marginal on Angel’s day off and we were even served drinks without any alcohol in them. I don’t know if this was the waiter or the bartender, but it was not appreciated. We may have been a large group of women, but we were not loud, drunk, disruptive, or obnoxious. So, I don’t understand why that happened. So, we just left the Preferred Club Pool that day. All of the pools are nice and well kept. The only thing I didn’t like about the Preferred Club pool was there was no stair entry. You have to climb in and out via an old school ladder. Not very modern. The food was excellent at all of the restaurants and the service was amazing. They have a wide variety of options and something for everyone. I definitely gained a few pounds on this trip with so many wonderful dining options. Room service was also great quality and the food was hot on arrival. All the food was freshly prepared. I have been to Secret’s Maroma Beach a few times and the nightly entertainment was definitely better over there. The Vine does have nightly entertainment and some shows, but they are definitely not the same caliber as Secrets Maroma. Our room had an amazing view! I loved it! The rooms are large and comfortable with all the amenities needed.our bed was really comfortable and I slept great! The Preferred Club lounge was such a nice benefit of the Preferred Club. You check in and out there and there’s always fresh snacks, coffee, and a full bar. It was so nice because it’s located in close proximity to the preferred club rooms. It made it really convenient to stop in there on your way upstairs or downstairs and it was an excellent meeting spot for our group of 10.…
Had an amazing vacation at Secrets the Vine last month on a birthday trip with 10 friends. Several of the staff made it extra special: Angel at the preferred pool, Aregy with entertainment, and Sandy our private butler. It's not just for couples and you never have to leave the resort with the variety of restaurants and activities. I highly recommend for your Cancun experience! Be sure to order a "Felipa" at the bar, you can thank me later.
We stayed at Secrets the Vine for 7 days end of July 22. On arrival at the hotel after a very long and delayed journey we were met at reception and informed on check in that we have been given a complimentary upgrade to a junior suite. This was a nice touch. The room itself was lovely and spacious and very clean. The bed was large and comfortable and all the amenities (hair dryer, iron etc) worked. We had a large balcony overlooking the pool with a view of the ocean. The only thing that let the room down was the musty smell but we worked out that it was coming from the aircon. We found all the staff to be very polite and accommodating throughout our stay although service was quite slow and it was easy to see the staff where undermanned (to be expected since the return from COVID I guess). The pools were great and we soon worked out each pool had it's own type of personality, one was a quiet pool, one was a party pool and the other was a nice mix of both. There were always plenty of beds and umbrellas at the pool so no need to rush down and reserve a bed/cabana. The servers at the pool came round regularly too and there was a great selection of drinks and cocktails to choose from. The entertainment team done a good job providing poolside activities and encouraged all to participate. The beach was small but secure with plenty of beds and umbrellas. There was an issue with seaweed but that's to be expected. Food was a bit of a disappointment. The best meal was the breakfast buffet which had a good selection although my husband doesn't eat meat or dairy and they were unable to offer him a dairy free milk alternative. He mainly stuck to fruit for breakfast whilst I enjoyed the freshly made omelettes. We tried the buffet for lunch but was again disappointed by the lack of vegetarian/vegan options so chose to eat in sea salt grill for lunch which was good and the best option for lunch there. Evening meal we ate at Dragon's, Olio and Nebbiolo. Dragon's was the best for veg/vegan options but my favourite was Nebbiolo which I would really rate and recommend. In-room dining was also a massive let down. On arrival we ordered from the late menu and was told it would take 45mins to arrive (fair enough). Over an hour later the food arrived and was stone cold. We tried again a few nights later and my husband ordered a vegan burger but was delivered a meat burger. No apology or explanation was given. Again the food was cold. The in room mini bar was ok but we had to ask for it to be restocked a couple of times as we kept getting missed. Not a big drama but inconvenient. For some reason I thought the resort lacked atmosphere in the evening. It is far from a party resort but the entertainment seemed to jump from venue to venue and have no real theme. Lasly the lobby smell - I am very smell sensitive and on arrival I even comment to my husband how it smelt nice walking in although I think this was an effort to mask the sewage smell that seems to be emanating from the lobby area. The smell got worse as the week rolled on but the hotel staff were making efforts to keep it at bay. Overall we enjoyed our stay at Secrets the Vine but was let down by the standard of food and small attention to detail things. I don't think I would rate this as a 5* hotel (maybe 4*) and I doubt I would visit again. The staff are the biggest credit to that place although drastically undermanned.…
The resort is chic and modern, which is my style. The resort is also right on beach and ocean side. umbrellas were also at pool and on beach; this is a must for staying more than one day. Facilities were extremely clean and staff were incredibly welcoming, friendly, and professional. Our PM butler, Andres, was wonderful! so attentive and very sweet. Andres was an IM away and handled all our reservations (dinner, spa, etc). Our AM butler, Sandy, was friendly and very helpful. I give the butlers 5 out of 5 stars! Our stay would have not been the same without them. Angel at the Preferred Club pool on 12th floor was amazing. Angel was quick to find us spots and set up our chairs and umbrella. Angel was also very good about helping give us advice on things to do and how to do certain things like advising us on when we need to leave for airport on our last day. Angeles was an incredible poolside server and she was on top of making sure we had water and anticipating when we needed another round of drinks. the staff at this resort work very hard to meet and anticipate our needs and truly made the experience top tier.…
We had the best time ever. The premium facilities are amazing and they treat you like royalty. The spa is great and the food is delicious! The attention is perfect, making you feel special at all times. We are looking forward to come back soon!
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