Vincente’s service was over the top! He went out of his way to make sure our last night at Secrets The Vine was amazing! I highly recommend the Asian restaurant Dragon and having Vincente as your server! You won’t be disappointed
Alejandro eduardo yasuri the best the sevice in market restauarnts, fantastic Mexican Coffe served with a spectacular flaming show. I also recommend the wonderful tequila that the local bartenders serve at the highest level !
Excellent service and attention to detail. Food consistently tasted great over the course of a week. Pedro, Géiser, Elvira, and Manolo were especially helpful and attentive. Looking forward to a return trip and would 100% recommend.
Market Café serves Mexican food for dinner and I can’t stress enough how delicious everything is!! We tried a lot of different dishes and we absolutely loved everyone of them. We highly recommend the tuna aguachile, pork carnitas tacos (Mariachis), xcatic cream, pibil chicken and the surf and turf. The service provided at this restaurant was always excellent!!
We just got home from our first trip to Secrets The Vine❤️ I found reviews very helpful when researching so thought I’d make a detailed one(: Resort/room- so clean, modern & gorgeous. I loved how everything was so close together. We loved the preferred club pool & hung there most of the time. The other pools are beautiful as well. We stayed in a preferred club junior suite & it was amazing! I was super happy with the room & the spacious balcony. It’s a superior resort, that’s for sure! Service- there is NOTHING like this service. Everyone is absolutely amazing & goes above & beyond for anything you need. We stayed on the 27th floor & Mario our butler was INCREDIBLE. For example, We asked where in town we could get another suitcase & he offered that he was going to Walmart on his way home & would be happy to grab one for us. Their service is that type of above and beyond. He also helped my husband plan a beautiful anniversary surprise in our room which was so sweet, even printed out a card with lyrics to our song. It was so nice having him, that alone made preferred club worth it to us. Food- the food itself was pretty good. My husband struck out most times with what he ordered but I enjoyed the majority of my food. So it totally depends! Some of my favorites were the scallops & risotto from Neppolio, open faced ravioli from blue water & the creme brûlée is to die for. We did breakfast on our balcony every morning & ordered room service dessert every night. Our room service guy was so great too, by the 3rd night he was adding yummy extras to our order that weren’t on the menu! Drinks- drinks were great! They can make just about anything you want it seems. Their spicy margarita, cucumber margarita & espresso martinis were awesome too! The only ‘bummer’ is 11am feels really late when you’re on vacation to not be able to get a drink but that’s not their fault & we would just bring our Coronas from the mini bar down to the pool while we waited! Entertainment- the entertainment team works really hard to keep everything fun! We didn’t do any of the day activities but enjoyed the dancers/karaoke/casino night in the evening. Super low key, over pretty early which was actually okay with us. We knew if we wanted to find a party we could take a cab to town but we were pretty tired by 11 every night anyway😂 Random tips- we did a tour with isla driver Robby in Isla Mujueres & it was a blast!! We saw so much of the city & went to places we never would’ve gone. Luis was our driver & he was so great. I highly recommend it! & most importantly- TIP, TIP, TIP!!! They are at such low capacity right now, Cancun is hurting in general. And their amazing service makes you want to throw $1 & 5’s out like your at a strip club honestly😂 they work so hard & appreciate the tipping more than you know!! We are already planning our next trip back at their sister hotel, Dreams Playa Mujeres, with our kids! 10/10- highly recommend!…