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Secrets The Vine Cancun

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Secrets The Vine Cancun
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7,364 Reviews from our TripAdvisor Community

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Showing 6,197: English reviews
Old Bridge, New Jersey
Reviewed yesterday NEW

This review is long overdue--I traveled to Cancun with my family in November 2016 to this resort to celebrate my birthday & my father's. We all had an amazing time here! From the minute we walked in we were greeted with drinks and from then on the entire stay was flawless. There are multiple restaurants throughout the resort and the...

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Thank ecmejia1
Reviewed yesterday NEWvia mobile

We stayed for a quick five nights. The staff at the Vine made our stay wonderful! Valero, Eddy and Axel with entertainment - never knew water aerobics could be so fun. Alex in housekeeping kept our room perfect. And Luis from Olio made our last night perfect - he surprised us with a great dessert platter to celebrate nearly 10...

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Thank avostad
Syracuse, New York
Reviewed yesterday NEW

"I was heading towards the elevator to go to the pool when I saw at a distance one of the hotel staff taking a couple of glasses of sparkling wine to someone's room, he looked up, said hello, and then walked backwards to press the elevator button for me, and then continued on his way to the guests' room." --...

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1Thank joeyrockets
Boston, Massachusetts
Reviewed yesterday NEW

Gorgeous adult only resort with exceptional customer service!!! We stayed on one of the preferred floors with a view on the Sandos side (from what we heard this was the quieter side.) Our 23rd floor butters Vladimir, Maria, and Orlando were nothing short of outstanding. They worked relentlessly to accommodate us in every way, shape, and form! Jonathan on the...

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1Thank Ulyana4
massachusetts
Reviewed yesterday NEW

This hotel in terms of location and facilities is excellent. I had a preferred room and it was beautiful. Spacious well appointed and doubt there is a room with a bad view both of lagoon and ocean. Entertainment the 4 days that was there was next to poor. Food is ok with different options does not compare to the food...

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Thank traveler02368
Reviewed yesterday NEWvia mobile

We had an awesome couples vacation here at Secrets. We felt like celebrities. I could go on and on about the amazing service everywhere we went within the resort. The concierges were so friendly and helpful. We stayed in the preferred rooms that had BREATHTAKING views. We were on the Hard Rock side which had fun people watching. I had...

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1Thank Carson W
Long Island, New York
Reviewed 2 days ago NEW

This was our 2nd consecutive year at Secrets The Vine. Both times we upgraded to a preferred room and this year we had an even BETTER experience than before! Upgrading the room is well worth the money. Preferred guests stay on a higher floor (# 21-28) with butlers and great views of the lagoon and beach (ask for a room...

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2Thank LIHarley_Riders
Sao Paulo, SP
Reviewed 2 days ago NEWvia mobile

Very charm and comfortable. Observed some mature couples (>35y) and no kids. Very calm and not too big hotel. Swimming pools are not crowd and has also several options specially if you like wine. I've been here for few days but enjoyed all the service room.

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Thank Luis A
Reviewed 2 days ago NEWvia mobile

Beautiful facilities with a modern, chic feel. Staff are wonderful and go out of their way to ensure you are well cared for. Food was generally good for an all inclusive. My food expectations were moderate and I would say generally those expectations were exceeded. The pools and the beach were all very nice with excellent drink/food wait service in...

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2Thank Brewerboy83
Saint Louis, Missouri
Reviewed 3 days ago NEWvia mobile

Edwin and Edgar are amazing! I have 47 food allergies and wasn't sure about my food experience. Edwin in the Mexican restaurant made sure delicious food was prepared for me and Edgar the bartender made special drinks for me. Amazing!!! I'm loving this place!

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2Thank lra303
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more   less 

Additional Information about Secrets The Vine Cancun

Address: Blvd. Kukulcan Km. 14.5 | Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500, Mexico (Formerly Secrets The Vine Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $377 - $1,082 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets The Vine Cancun 5*
Number of rooms: 497
Reservation Options:
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Hotel Style:
#1 Business Hotel in Cancun
#3 Spa Hotel in Cancun
#3 On the Beach Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Luxury Hotel in Cancun
#11 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Secrets The Vine Cancun staff and other travelers.
769 questions
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Questions? Get answers from Secrets The Vine Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for a preferred room (floors 21-28) and face Sandos side (NOT Hard Rock)/”
 of 5 bubbles LIHarley_Riders, 2 days ago | Read review
“Ask for a total ocean view”
 of 5 bubbles dorothyv747, 3 days ago | Read review
“Rooms on odd number side (overlooking the pools) have the best sunning from your private balcony.”
 of 5 bubbles georgejudy1, 4 days ago | Read review
“We were in the "preferred" level of rooms and found it to be worth the upgrade.”
 of 5 bubbles 23briann, 5 days ago | Read review
“Preferred rooms 21st Floor upwards have amazing views”
 of 5 bubbles Davidbaird1, 1 week ago | Read review
5 of 5
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