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Secrets The Vine Cancun

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Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
51 people are viewing this hotel
Expedia.com
$604
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Free cancellation until 02/04/22
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$604
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Free cancellation until 02/04/22
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Booking.com$640
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Travelocity$604
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (17010)
Room & Suite (3118)
Pool & Beach (2799)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 274 hotels in Cancun
Location
Cleanliness
Service
Value
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Spanish

Location

Full view
81Good for walkers
Grade: 81 out of 100
29Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
14844Reviews1836Q+A100Room tips
Traveler rating
  • 11,773
  • 1,982
  • 679
  • 221
  • 189
Time of year
Traveler type
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Popular mentions
Dalena B wrote a review Sep 27
Dallas, Texas2 contributions2 helpful votes
+1
This is a long overdue review. My boyfriend and I stayed at Secrets The Vine for the first time for my birthday. To say that we were completely satisfied is an understatement. When we first walked into the resort, we were warmly greeted with champagne. We then went to the concierge where we were given the option to upgrade our rooms to preferred for a decent price. Little did we know, we would be getting an exclusive infinity pool, a private floor with snacks and a bar, restaurants, and our own butlers! We had the greatest pleasure to have had Sandra and Mose as our Butlers. These ladies went above and beyond to make our stay and my birthday extra special. Every day we were there, we were sent the resort's daily agenda right to our phones. Any accommodations or questions we had, our lovely ladies were on it. One night, we walked into our room and there were rose petals, balloons party favors, and champagne waiting for us. It was the most beautiful gesture! Thank you so much, ladies!! Moving on to the resort, it was clean, there are multiple pools and bar areas, attentive staff, and the food were very good for the most part. We also love the 24-hour room service and the latte room service in the mornings. Our room also had a beautiful view of both bodies of water. The entertainment was also pretty cool. We loved the live music during dinner, shows, and pool games. We will definitely be coming back!
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: Must go for the preferred room floors with the view of both bodies of water.
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2 Helpful votes
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Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded yesterday
Dear dalenabee, We are thrilled to hear that your first experience at Secrets The Vine Cancun was excellent and that your birthday getaway with us exceeded your expectations. We sincerely appreciate that you have taken the time to share your gracious comments about our resort with the Tripadvisor travelers' community, as these shows our consistency in maintaining the Secrets Resorts brand standards. Likewise, we thank you for pointing out the kindness and enthusiasm of our staff, especially Sandra and Manse, their professionalism and friendliness are certainly one of our resorts’ bigger strength, please be confident that we will congratulate them on your behalf for their contribution to your satisfaction. We would certainly be glad to have you back for another round of a wonderful stay. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you. Best regards, Lina Arzuffi Social Media Coordinator
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Elena B wrote a review Sep 27
2 contributions1 helpful vote
Very good service ,nice and friendly staff. Tasty food and drinks We will definitely be back, Ocean was good but could be beater. Beach good,seven restaurants with different food We are very satisfied.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded yesterday
Dear U1355JUelenab, Thank you for selecting the hospitality of Secrets The Vine Cancun, and for taking the time to write a review about your recent experience. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit. We would certainly be glad to have you back for another round of a wonderful stay in the Mexican Caribbean. Best regards. Lina Arzuffi Social Media Coordinator
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Almira C wrote a review Sep 27
6 contributions2 helpful votes
+1
We had an amazing time at Secrets the Vine. The resort, food and service was amazing. Melina went above and beyond during our stay to ensure we we had everything we needed and more. Definitely recommend this resort to anyone and we will be back.
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Date of stay: September 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded yesterday
Dear 874almirac, We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your host during your recent gateway. We are glad to know that you’ve had enjoyed every detail of your experience, especially our gastronomic offer and the personalized service that characterizes our staff. Please be confident that we've shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We look forward to having you back at Secrets The Vine Cancun, your home in the Mexican Caribbean. Best regards, Lina Arzuffi Social Media Coordinator
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Austin G wrote a review Sep 26
1 contribution1 helpful vote
The resort has been the perfect vacation! All COVID precautions were taken very seriously, and the resort was immaculate! Carolina and Rodolfo were the best bartenders, must meet them at the Terrace Bar! Carolina recommended great events to attend while on our trip and Rodolfo makes a delicious chocolate and espresso martini! Both were so kind and were a huge reason our vacation was so amazing! Lisa with VIP services was beyond helpful, and Yuri was great at helping us have the perfect vacation. I’d recommend the 24th floor because of Yuri! The spa was incredible and the hydrotherapy session was refreshing! Gabriel and Tara made my partner and I feel incredibly relaxed and welcomed. The resort was amazing, Cancun gorgeous, and everyone was so kind. We will definitely be back!
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded yesterday
Dear Letsreview93, It is a pleasure to read through such a detailed overview of your visit to Secrets The Vine Cancun. We sincerely appreciate the time invested in writing this review We are thrilled to know that your experience was perfect and that you were highly satisfied with our facilities and service. Likewise, we would like to thank you for pointing out the cleanness of our resort and the implementation of our CleanComplete Verification protocols, to ensure our valued guests can enjoy their vacation with the ultimate peace of mind. Also, we would like to thank you for referencing to many of our staff members by name, we will make sure to share your kind words with them as we know these mean a great deal to them. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Best regards, Lina Arzuffi Social Media Coordinator
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Iliana R wrote a review Sep 26
1 contribution1 helpful vote
Our waiter Pedro Campos was great. Always attentive to make sure we had all we needed, very nice and had a great attitude all the time. The hotel was great, a few ups and downs here and there but after all it was a good experience. It was our first time here and I think we would stay here again in the near future.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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PRICE RANGE
$293 - $699 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Secrets The Vine Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
497
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Frequently Asked Questions about Secrets The Vine Cancun
Which popular attractions are close to Secrets The Vine Cancun?
Nearby attractions include HRoof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.1 miles).
What are some of the property amenities at Secrets The Vine Cancun?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Secrets The Vine Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets The Vine Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Secrets The Vine Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets The Vine Cancun?
Conveniently located restaurants include Harry’s, Porfirio's Cancún, and Fantino.
Are there opportunities to exercise at Secrets The Vine Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets The Vine Cancun have an airport shuttle?
Yes, Secrets The Vine Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets The Vine Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets The Vine Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets The Vine Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.5 miles).