Secrets The Vine Cancun
Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500 Mexico
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About
#36 of 282 hotels in Cancun
Location
4.7
Cleanliness
4.9
Service
4.7
Value
4.5
Travelers' Choice
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Spanish
Location
87Good for walkers
Grade: 87 out of 100
34Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500 Mexico
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Overall resort was very good. A true highlight was the chefs dinner at Dragons. We let Chef Isidro work his magic and it was superb. Nine different appetizers. Four different sushi choices. Main dish was salmon, neither of us care for salmon. It was truly amazing 👏. His team of servers, Erick and Eduardo, really made our night something to remember. Great job.
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Date of stay: September 2023Trip type: Traveled with friends
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great hotel with great food, both being average great, variety in food and drinks, not too busy to big the place, some good waiters and some average, marketing not too impressive and rooms were above average
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Dragons!! Great food, great drinks, but more importantly great service from our waiter Eduardo and amazing experience with Chef Isidro. The chef makes his own items that are not on the menu!! Come to Secrets, The Vine!!
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Highly recommend as a solo traveler celebrating a special occasion at Secrets The Vine! The attention to detail was the best and I couldn't have felt any more special while staying there. Definitely worth a repeat visit!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
For those considering Secrets the Vine for their next vacay, this is a detailed review of the many great plusses, a few minuses, and some considerations/suggestions for the hotel management. TLDR: 4 of 5 stars, loved the resort, we’ll come back, but there were a few misses along with the positives, and a few oddities that could be addressed by management. GETTING HERE FROM THE AIRPORT. We always, always use Kalido private transport in Cancun – seriously the best communication, friendly drivers, easily accessible by phone if you need them and less expensive than most other transportation companies (private or group). THE PLUSSES: *Hands down the views from this hotel are spectacular. It’s a high-rise on the “Hotel Zone” strip, so the majority of rooms have views of both the lagoon and the ocean. Our room was on the top, 2814, and faced North (toward the Sandos resort vs the South toward the Hard Rock). We think the north facing rooms are preferable because the lagoon portion of the view includes Cancun downtown, and the Sandos hotel is shorter than the Hard Rock, so you can see over literally everything to the curved tip of the hotel zone. There are also ocean front rooms that only face the ocean/beach, but we actually preferred the dual-view of the lagoon and ocean. *Preferred Club: We always go for the preferred club but in this hotel it’s especially worth it for a few reasons. In preferred, you’ll be on floors 21 and up, guaranteeing yourself that to-die-for view. In addition to that, there is a gorgeous preferred club pool on the 12th floor that overlooks the main pool and the ocean, reserved for preferred club only. There’s also one restaurant, Olio, which has a sit-down breakfast for preferred club only. *The beach: If you haven’t been to the hotel zone before, it’s miles and miles of gorgeous sandy beaches and that pretty blue Caribbean water. When we went, we never saw sargassum, but September is mostly out of season for it (I’m told). We didn’t hang out on the beach, but there were plenty of chairs available on the beach, with umbrellas and it looked like there were plenty of servers there. *The food: With the exception of one meal, the food was the second-best of the 7 AMR all-inclusive brands we’ve been to (Zoetry Isla Mujeres was the best), with many different options, plus various parties and a BBQ by the preferred pool on one day. Every Weds is the Mexican food party which I’m told had fabulous food. Though we truly loved our meals, we’re always pretty Zen about the food because we just order something different if we don’t like what we ordered… the benefits of an all-inclusive! *The wine tasting experience: We did the paid experience $30pp and it was really fun and well worth it. They had 5 different Mexican wines to taste, but added on was a great appetizer plate to pair the wine with. The sommelier was knowledgeable and did a great presentation, too. We are “wine people” in general so we love all wine, but we enjoyed tasting the wines we hadn’t had yet. *The staff/service: There were a few annoying service misses (noted below) but overall the service here is excellent. Of particular note, the pool concierges at the preferred pool were OUTSTANDING. Erik and Alex/Alejandro were always there for us to move our (heavy!) umbrella round (we like shade), to be sure we had fresh towels, to help move our things out of the rain. Also at the pool, the cocktail service from Fernando and Sandra was on-point, with our drinks constantly filled. In the Vine lounge, but then later up at the Preferred lounge, Roberto was an excellent bartender, remembering our names (perhaps because we had a humorous drunken wine corking/uncorking incident he assisted with, hahaha). Tranci was our housekeeper and she must have worked her butt off because the rooms here are large (and ours was a suite) and our room was completely spotless the entire time. I don’t know who our mini-bar stocker was, but he also kept us happy with all the Pringles we wanted but shouldn’t have eaten. Marcos helped us with our luggage both in and out and was wonderfully helpful and friendly. *The lobby entertainment: In the earlier evening, they had some excellent musicians in the lobby, the relaxed-vibe-while-you- enjoy-your-drink kind. Frank May was the pianist there, and we listened to him nearly every night and never heard a repeated song. He seemed to do his own twist on some famous mellow/love songs and we loved it. There was also a sax player one night who was equally good. *UVC Club + Carlos: Some reviewers will mention the UVC discount vacation club sales pitch (note, it’s not a timeshare, it’s like you pre-pay for getting discounts for future vacations in the UVC brands). We’re actually already members of the club and use it enough to have paid for our initial cost, but we are always prepared to tell the membership folks no, and more firmly no, and no thank you again when they try to get us to go to an “update meeting” which is actually an “upgrade sales meeting”. Carlos the lead UVC membership person was completely low-key. He saw us in the lobby on the second day and recognized us from the social media vacation groups we’re in and called us by name (which was kind of impressive). On the last day, he gently asked if we wanted to come in if the rain came, and he’d give us an upgrade offer price. When he said, “Just ten minutes” he had the good enough sense of humor to laugh with us since it’s NEVER 10 minutes. We declined, but we appreciated the low-key offer with out the hard pitch. That type of approach makes us think that when/if we do want to upgrade, we’ll look for Carlos. THE MISSES Overall, we really loved the resort and we’ll come back, but we did note a few misses – nothing that impacted our vacation as a whole, just odd things for the Secrets brand. *You’re going to read other reviews that talk about the smell in one part of the lobby and it’s definitely there. It’s like there’s a sewage leak waaaayyyy under the main floor but the slight by distinct smell is still there, despite how much they try to cover it up. It seems worse in the morning, less at night, and we actually kind of became used to it. But it’s ONLY in one area of the lobby, not in the Vine lounge. I hope they can fix it, but I’m guessing it’s not easy to dig under a 28-floor hotel to find the cause. *One night we arrived late to Nebbiolo, the Italian restaurant, with no reservation, so there was a wait, which we totally understood. At one point there were seats at the bar, so the hostess let us sit there, but the menu isn’t served there. We were starving so we asked the bartender if we could get some food from the self-service antipasto bar literally a few feet away, where you served yourself on the plates right there. He had to ask someone else, who said “no” – and there were zero other people at the antipasto bar. This is really ridiculous since it’s an all-inclusive resort and again, there were plates right at the antipasto bar. *We live in Las Vegas so we’re usually pretty picky about our steaks and for that reason rarely order steaks at the all-inclusive steakhouses. This time, we broke our rule at Blue Water Grill and ordered the filets – they were excellent. Then later we heard from several others the ribeye was NOT. So when we went the second time, we ordered the catch of the day and the picanha steak. Catch of the day was oddly inedible (as in, fatty and couldn’t cut through it) and the steak was OK, but fatty. Literally everything else on the menu was incredible. But again, perhaps stay away from the steaks. I had also ordered fish at 4 other meals in different restaurants and it was excellent, so the fish thing was weird. I was pretty stuffed by that time though and didn’t send it back, instead just eating the appetizers and veggies. *Other entertainment: We’re not really into the nightly entertainment you see at other resorts in big theatres, but it’s a nice thing to have available when you want it. We went to one show, and there were other “shows” with different themes on other nights. However, when we were in the lobby or walked by the lounge, it seemed like it was the same singer singing mostly the same songs but in a different theme – example, we heard Dancing Queen and other songs every single night. To be fair, these are the songs drunk partying people love (us too when we go). But, don’t expect the variety and actual theatre productions you’d see in other resorts. *Cabanas—they were first-come/first serve, and when we saw them, we knew why. On the preferred club pool, they were no more than covered lounge chairs – but NOT lounge chairs that actually you could adjust. So you’re either sleeping in the shade or… I’m not sure what. Also they are on the wrong side of the preferred club to actually BE shady – the sun hits them directly most of the day. There were I think four “cabanas” by the main pool that DID have two adjustable lounge chairs in them.. but that was it. At least they were on the correct side for the shade, however. *Preferred pool servers: As mentioned above, the main ones were great. However, some of the others seemed a bit lost – more wandering around rather than having a set process. We’re used to pool servers moving up and down the aisles, taking multiple orders, then delivering multiple orders and then doing it again. The ones who seemed a bit inexperienced would take one order from a couple or maybe two couples (so maybe 3-4 drinks total), go get that order from the bartender, then deliver. Then they would go to two other couples, then deliver, etc. It was highly inefficient and resulted in us having to wave down the pool servers several times on the first full day we were at the preferred pool (Sept 21) and the last day full day we were at the preferred pool (Sept 26). The other servers who I presume are more experienced at pool service, were far better. *The “butler” experience: The butlers for our floor were very nice and friendly, and greeted us when they happened to be on our floor. They also did text us each day asking if we wanted anything or if they could help with anything. We didn’t ask for anything special except a bottle of wine in our room one day, and I’ve heard they will do more, but in other resorts they are a little bit more proactive by offering things like – would you like us to have coffee in your room? Do you like a bottle of champagne in the evening? Can I get you a reservation at a restaurant? Are you going to visit the spa? Do you need an appointment? Or even, for example, giving us a full tour/explanation of where everything is at the hotel and a detailed explanation of the room – none of that type of thing occurred or was offered. Another example is we’re supposed to get a bottle of liquor in our room upon arrival – the pref club concierge (David) who checked us in asked us what we wanted, but it never came, and our butlers never asked if we got it. David explained a lot and was great as an intro person/greeting. He said our butler would tour the room with us and see if we needed anything to start – but the butlers never visited our room to do so – the next time we heard from them was via the WhatsApp comms (which they got from David). Another is that at other preferred resorts, the butler asked you the day before you leave when you want to meet to check out, when you want your luggage taken down, who your transportation service is, etc. We checked out at the preferred lounge the day before, told the lady there (not our butler) when we wanted our luggage taken down, she said she’d handled it, then we reminded the pref lounge people AGAIN the morning we were leaving that we wanted our luggage taken down at 11:30. At 11:40… no bell porters. So I called the bell desk myself and they sent someone up immediately – and I confirmed, no they weren’t busy. Meanwhile, our butler texted us at 11:33 saying she “knew we were checking out today”, could she help, and did we want her to arrange luggage pickup? This made zero since by the time she texted we already thought it was being handled. Also, when we did check out the day before, we were supposed to get an “exit” ticket, which we then had to go to the butler to get…. All of which should have been handled the day before. It’s not a huge deal since the reality is we want a preferred room because of the other amenities and don’t really care about having a butler anyway, but since the concierge was pretty proud of the fact Secrets the Vine is one of the few Secrets who still have butlers, we expected something a bit more special. CONSIDERATIONS/SUGGESTIONS FOR MANAGEMENT: There are a few suggestions we have to improve the experience here at STV from our customer perspective. *Monetize the cabanas and make them into real cabanas people will want to pay to reserve. I was told that the construction/cement pads happening on the south side of the main pool were going to be high-end cabanas with TVs, etc, which you’d pay to reserve, which we totally would do. But after finishing that project, I think you should make each of the cabanas on the preferred pool double the size by reducing the number of them by half, add actual adjustable seats/bali beds in them with tables, and move them to the south side so they won’t have direct sun all day. Then charge an amount per day or ½ day to reserve them in advance. less than the luxury cabanas but something like $75-$100 per day which would be the equivalent of a bali bed set up somewhere else. Add beach cabanas, too. Most all-inclusives already do this and yep I know you that you know that people WILL complain you have to pay for them at an all-inclusive, but for us, we willingly pay for the shade, the privacy, and the not worrying about getting out early to save a lounge chair. *Have different wine tastings each night. When I asked the sommelier if we were to come another night for the paid ($30 pp), would they have different wines? He said no, they were essentially the same Mexican wines. Had they had different wines on different days, we would have paid the $30pp for another night of tastings…and another…etc. *It seems like there should be a checkoff somewhere for each butlered room, or at least in the preferred rooms, like – who explained the room? Who explained the hotel layout? Who delivered the bottle of alcohol? When is this person checking out? Who is going to contact them the day before? Have we asked them yet if they want X? I felt like perhaps everyone thought someone else was doing it, and it seems fairly standardized in other resorts. …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
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Room Tip: Highly recommend doing preferred to get the higher-level views on floors 21-28 and to get access...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Truly world class service from genuine caring people. "No" does not enter into their minds or vocabularies. Everything is possible! The food is above average for an all inclusive and the property is immaculate. Go! You will not be disappointed.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was our second visit to this Resort. It did NOT disappoint ! It is a Modern Hotel and is very clean. The 4 different swimming pools are wonderful. They have about 4-5 restaurants, which we loved them all. Food- very good.....Drinks are great, and I love their 24 hr. Coffee Bar in the lobby. Wonderful cold or hot drinks, sandwiches. After a day at the pool or beach, instead of going up to the room and rushing to get ready for dinner- the little treats allow you to kick back for a while. The entertainment is more than adequate. Something every night. The beach is OK- but there was a ton of seaweed, and the water was a bit rough. It is not too far from the Airport and is very secure......U really do not have to leave the resort. We always take the city bus to the shopping area...Found a great Jewelry store. I play "Corn Hole" and their entertainment group had a set. Unfortunately, it was a plastic small kids set. SECRETS- PLEASE invest in a descent Corn Hole set.....Under $200.........This resort is a Winning, wonderful Resort. …
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Date of stay: May 2023Trip type: Traveled as a couple
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Room Tip: The sun is very, very strong- sun screen, and bring an SPF shirt.....Go easy....
It's a bit...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 2 days ago
Dear markclewis, On behalf of the team and Management of our resort, we would like to thank you for your preference in our resort and for taking the time to post a review of your experience with us. We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service. Once again, we thank you for selecting our hotel for your holiday and look forward to having the pleasure of having you back home in the near future. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The rooms are double the standard size hotel room with nice amenities. The views of the ocean and Bay sunrise and sunset are spectacular from the upper floors. The service is always outstanding, And with preferred club status you get a lot of extras including a Butler 16 hours a day. The quality of food is excellent it seems to have taken an upgrade since the last couple years. 4 pools to where you can pick your level of noise and activity. I highly recommend this resort.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 2 days ago
Dear Intowilderness, Thank you for taking the time to share such a lovely overview of your stay through this mean. We are delighted to read your kind comments and how much our colleagues were able to ensure a flawless experience for you, while they always make sure to provide you with the exceptional quality and service that characterizes our brand and resort. We are also thrilled that you enjoyed the spectacular panoramic view from our suites, pristine pools and culinary offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to having the pleasure of hosting you back in the near future. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place goes above and beyond to make sure you are happy and having a good time! We travel A LOT and would definitely come back here. On my husbands birthday we went to the Dragons restaurant for dinner. Instead of ordering from the menu the chef, Isidro, came out to see us and asked what we liked and wanted to know if he could prepare something for us. From there our waiter, Eduardo, brought us an amazing appetizer consisting of so many different things, an exquisite dinner entree and beautiful flaming dessert! Later that night when we got back to our room, there was a happy birthday banner hanging on our door, and inside the bed was decorated with balloons and confetti and there was birthday cake!
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Date of stay: September 2023Trip type: Traveled with family
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 2 days ago
Dear H6763JEjennyh, Thank you for selecting the hospitality of Secrets The Vine, Cancun, and for taking the time to write a review about your recent experience. We are thrilled that we were able to create you a remarkable memory with your husbands´birthday celebration, and are happy to know that you were impressed with the authentic cuisine of our Chef Isidro and the incredible performance of our waiter Eduardo. We will congratulate personally our food and beverage colleagues for their contribution to your satisfaction. Furthermore, we would certainly be glad to have you back for another round of a wonderful stay. Please feel confident to reach us prior to your next visit to econcierge.sevcu@secretsresorts.com if you need assistance prior to arrival. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are beach people and foodies. STV exceeded all expectations. The resort was quite and very clean. The staff was very friendly. We were on Preferred level and the service was impeccable. The beaches' were clean and free of trash and there was no sargassum which made it much more enjoyable. I can not say enough about the food. It was amazing and the variety was plentiful. Did I mention adults only!! This is the way to relax for a couples only vaca. Highly recommend.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun
Responded 2 days ago
Dear ginad433, It is a pleasure to read through such an enthusiastic overview of your quick getaway to Secrets The Vine Cancun, and we sincerely appreciate the time invested in writing this review. We are delighted to read your comments and how much our magnificent facilities, authentic cuisine and colleagues were able to ensure an impeccable experience for you. We strive to deliver a friendly, attentive and warm service, and are happy that this was reflected in your visit. Please be confident that we have shared your note with our team, and very appreciate your remarks on our Preferred Club Level. We would certainly be glad to have you back for another round of a wonderful stay in the Mexican Caribbean. Best regards, Berenice Reyes E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$366 - $592 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Secrets The Vine Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
497
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Claim Your ListingSECRETS THE VINE CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)
Frequently Asked Questions about Secrets The Vine Cancun
Which popular attractions are close to Secrets The Vine Cancun?
Nearby attractions include H Roof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.1 miles).
What are some of the property amenities at Secrets The Vine Cancun?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Secrets The Vine Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets The Vine Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Secrets The Vine Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets The Vine Cancun?
Conveniently located restaurants include Fasano, Harry’s - Cancun, and Gustino Italian Grill.
Are there opportunities to exercise at Secrets The Vine Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets The Vine Cancun have airport transportation?
Yes, Secrets The Vine Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets The Vine Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets The Vine Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets The Vine Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.5 miles).