Secrets The Vine Cancun
Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500 Mexico
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$604
Free cancellation until 08/18/22
$604
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$664
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Room & Suite (3556)
Pool & Beach (3286)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 271 hotels in Cancun
Location
4.7
Cleanliness
4.9
Service
4.7
Value
4.5
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Spanish
Location
Full view
82Good for walkers
Grade: 82 out of 100
29Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
15612Reviews1914Q+A100Room tips
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Secrets the vine has been all round amazing!!!! Above all, the staff have made our experience here a 100/100!! The waiters and bartenders have all been extremely polite, kind and always so attentive! The level of attention they have given us is like nowhere else! The entertainment team (Shout out to Carlos, Danny and Alessia especially) have been so fun, engaging, and caring also!! The restaurants are extremely lovely with delicious, elegant meals and a beautiful atmosphere. The cleaners and housekeepers have kept our room constantly clean which we appreciate extremely! We definitely 100% recommend secrets the vine cancun!! - Especially to couples looking for a romantic, top class getaway!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely food and the entertainment was great everynight Daniel from the entertainment team was so friendly and came up to tell us what entertainment was for the night and ask us to play volleyball everyday! Lively staff quick service lovely drinks and a perfect trip !!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Since the moment we checked in, we were immediately made welcome to the warm and comforting ambiance of the resort. After our luggage was whisked away to the room, we were greeted by Andres, who made sure our vacation was complete with the creature comforts that you would find at home. From our balcony, we could stare out into the gorgeous view of the hotel zone, lined by two beautiful bodies of water. We belive that the unique high-rise design of Secrets the vine further enhanced the vantage point perspective of our stay. Of course, the benefits offered at this resort included the status pro quo of cancun's various hotels along the strip. All inclusive drinks, a stunning duo of lagoon and ocean views, close proximity to various local shopping/dining, certainly were nice, but what really set Secrets the vine apart was the service. Across the duration of our stay, we were extremely fortunate to meet a staff member by the name of Andres. From start to finish, he made sure our stay was extremely comfortable, and truly, made us feel pampered. He is a shining example of hospitality, professionalism, and generosity, making helpful suggestions before we even asked, and going above and beyond when we did. The service provided by him felt bespoke and genuine and we truly can not thank him enough for making our stay at Secrets amazing. Andres, you're excellent and we hope to see you again soon! 5/5 I'll recommend Secrets the vine every time.…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded yesterday
Dear jefferyw346, On behalf of the team and management from Secrets The Vine Cancun, we would like to thank you for selecting our resort as the host of your most recent getaway to the Mexican Caribbean, and for taking the time to write and share this detail overview of your stay. We are thrilled to read that your experience was the best and that you have found the panoramic views from our Preferred Club rooms and suites as breathtaking. Likewise, we are elated to read that you were impressed with our colleagues' personalized attention, certainly our team's kindness and professionalism is one of our hotel's greatest strengths. Please be confident that we have shared your lovely remarks with our team, specially with Andres, as a source of inspiration to continue working with passion and consistency in maintaining the Secrets Resorts brand standards and provide to all our valued guests the most memorable vacations. We sincerely hope we can have the honor of being your host again in a not too distant future. Best regards, Lina Arzuffi Social Media Coordinator
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Good food, gorgeous resort, great service from chefs, waiters, maids and bar tenders. Nothing special after that. I went preferred and I was given the LOWEST floor available. Butler was non existent until 6 days into the vacation. UVC representatives were nowhere to be found (for some people this is a plus) but I needed to get some answers from them that I obviously didn't get. I had to call the front desk many times to get my mini fridge restocked. Bad experience overall.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded 3 days ago
Dear arnulfoulloahdez, On behalf of the team and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us We regret not meeting your expectations during your recent gateway. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience, please receive our sincerely apologies for any shortcoming in our end. Furthermore, be certain that we've taken your comments really seriously, and we will work in our opportunity areas in order to deliver better service to our guests. On another hand, we believe relevant to mention that although we do our best to fulfill a guest request, such as room location, in advance or during your stay, these are subject to the current resort availability and unfortunately, these kinds of requests cannot be guaranteed. We hope that you will not let such an isolated stay tarnish your perception of our hotel for good, and that you would accord us, at some point in the future, a renewed opportunity to reinstate ourselves in your good faith and show that we are worthy of your kind patronage. Best regards, Lina Arzuffi Social Media Coordinator
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Stayed at the Secrets the Vine for 2 weeks in August 2022 (mother and daughter). Had a fantastic holiday. The food was great. Always a large selection and of a high standard. Our favourite restaurant was the Dragons and the Italian. The staff are all great, so helpful and accommodating. A big thank you to Veronica who was running the pool bar delivery service. A massive thank you to Daniel who always done the most to ensure we was included in activities, check in on how our days were going and went above and beyond from a customer service perspective. We loved aqua aerobics as our favourite activity. Would recommend this hotel to anyone. Thanks so much again.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded 3 days ago
Dear Paige S, Thank you for selecting the hospitality of Secrets the Vine Cancun on your recent Mother-Daughter holiday to the Mexican Caribbean. It's a pleasure reading that your stay was fantastic. We are particularly glad to know that you enjoyed our vast culinary offer and the attentive service from our colleagues. We pride ourselves to have an amazing team of passionate professionals committed with creating a memorable experience for all our guests. Your feedback has been shared with the team as a motivation to keep up our work. We hope to have the honor of hosting you again on your next visit to our destination. Best regards, Lina Arzuffi Social Media Coordinator
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We had a blast at Secrets The Vine for our 50th Birthday’s. 10 of us women all great friends went to celebrate our 50th Birthday’s. We all went Preferred Club and it was well worth it. We had the most AMAZING service from our butler SANDY! With 10 of us we were not all on the same floor. So, others in my party had different butlers. Some of my friends didn’t even know who their butler was and never around. Sandy stepped in and took care of all of us even though that wasn’t her job to do so! She was very responsive and took care of all our needs. She made sure we had coffee in the morning and ice in the afternoon for pre dinner cocktails. She’d even call the elevator when she heard us coming down the hall. She was wonderful and I o ever go back I will request her as my butler. ANGEL the Preferred Club Pool Butler was also amazing. Sandy and Angel really made our stay incredible. Angel always had chairs ready for us and treated us like family. He was so kind and thoughtful. He had us treated to a private lunch with the chef in the steakhouse, which was one of the highlights of our trip! We definitely noticed a major difference in service on Angel’s day off. The service was marginal on Angel’s day off and we were even served drinks without any alcohol in them. I don’t know if this was the waiter or the bartender, but it was not appreciated. We may have been a large group of women, but we were not loud, drunk, disruptive, or obnoxious. So, I don’t understand why that happened. So, we just left the Preferred Club Pool that day. All of the pools are nice and well kept. The only thing I didn’t like about the Preferred Club pool was there was no stair entry. You have to climb in and out via an old school ladder. Not very modern. The food was excellent at all of the restaurants and the service was amazing. They have a wide variety of options and something for everyone. I definitely gained a few pounds on this trip with so many wonderful dining options. Room service was also great quality and the food was hot on arrival. All the food was freshly prepared. I have been to Secret’s Maroma Beach a few times and the nightly entertainment was definitely better over there. The Vine does have nightly entertainment and some shows, but they are definitely not the same caliber as Secrets Maroma. Our room had an amazing view! I loved it! The rooms are large and comfortable with all the amenities needed.our bed was really comfortable and I slept great! The Preferred Club lounge was such a nice benefit of the Preferred Club. You check in and out there and there’s always fresh snacks, coffee, and a full bar. It was so nice because it’s located in close proximity to the preferred club rooms. It made it really convenient to stop in there on your way upstairs or downstairs and it was an excellent meeting spot for our group of 10.…
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded 3 days ago
Dear Lori N, We sincerely appreciate the time that you have invested in writing this detail review of your stay with us. We are glad to know that you’ve found the view that characterizes every suite of our resort as breathtaking, also we are delighted to read that you’ve enjoyed the facilities and special amenities delivered to Preferred Club guests; from our exclusive facilities like our infinity Preferred Club pool and Preferred Club lounge, to the warm and personalized service from our butler team. Nevertheless, please be confident that we will share your observations and suggestions with our management team and we will work in our opportunity areas. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to having the pleasure of hosting you back in the near future. Best regards, Lina Arzuffi Social Media Coordinator
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Had an amazing vacation at Secrets the Vine last month on a birthday trip with 10 friends. Several of the staff made it extra special: Angel at the preferred pool, Aregy with entertainment, and Sandy our private butler. It's not just for couples and you never have to leave the resort with the variety of restaurants and activities. I highly recommend for your Cancun experience! Be sure to order a "Felipa" at the bar, you can thank me later.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded 3 days ago
Dear Tour327913, We would like to thank you for taking the time to write and share an overview of your star at Secrets The Vine Cancun. Our entire team and management are delighted to read that you and your friends had a great time and that you enjoyed every detail of your experience. We are particularly grateful for your kind words about the personalized services you received from Angel, Aregy and Sandy, as this show our commitment to maintain the Secrets Resorts' standards and create for each of our guests memorable vacation experiences. Your comments will serve as motivation for all of us. We sincerely hope we can have the honor of being your host again in a not too distant future. Best regards, Lina Arzuffi Social Media Coordinator
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We stayed at Secrets the Vine for 7 days end of July 22. On arrival at the hotel after a very long and delayed journey we were met at reception and informed on check in that we have been given a complimentary upgrade to a junior suite. This was a nice touch. The room itself was lovely and spacious and very clean. The bed was large and comfortable and all the amenities (hair dryer, iron etc) worked. We had a large balcony overlooking the pool with a view of the ocean. The only thing that let the room down was the musty smell but we worked out that it was coming from the aircon. We found all the staff to be very polite and accommodating throughout our stay although service was quite slow and it was easy to see the staff where undermanned (to be expected since the return from COVID I guess). The pools were great and we soon worked out each pool had it's own type of personality, one was a quiet pool, one was a party pool and the other was a nice mix of both. There were always plenty of beds and umbrellas at the pool so no need to rush down and reserve a bed/cabana. The servers at the pool came round regularly too and there was a great selection of drinks and cocktails to choose from. The entertainment team done a good job providing poolside activities and encouraged all to participate. The beach was small but secure with plenty of beds and umbrellas. There was an issue with seaweed but that's to be expected. Food was a bit of a disappointment. The best meal was the breakfast buffet which had a good selection although my husband doesn't eat meat or dairy and they were unable to offer him a dairy free milk alternative. He mainly stuck to fruit for breakfast whilst I enjoyed the freshly made omelettes. We tried the buffet for lunch but was again disappointed by the lack of vegetarian/vegan options so chose to eat in sea salt grill for lunch which was good and the best option for lunch there. Evening meal we ate at Dragon's, Olio and Nebbiolo. Dragon's was the best for veg/vegan options but my favourite was Nebbiolo which I would really rate and recommend. In-room dining was also a massive let down. On arrival we ordered from the late menu and was told it would take 45mins to arrive (fair enough). Over an hour later the food arrived and was stone cold. We tried again a few nights later and my husband ordered a vegan burger but was delivered a meat burger. No apology or explanation was given. Again the food was cold. The in room mini bar was ok but we had to ask for it to be restocked a couple of times as we kept getting missed. Not a big drama but inconvenient. For some reason I thought the resort lacked atmosphere in the evening. It is far from a party resort but the entertainment seemed to jump from venue to venue and have no real theme. Lasly the lobby smell - I am very smell sensitive and on arrival I even comment to my husband how it smelt nice walking in although I think this was an effort to mask the sewage smell that seems to be emanating from the lobby area. The smell got worse as the week rolled on but the hotel staff were making efforts to keep it at bay. Overall we enjoyed our stay at Secrets the Vine but was let down by the standard of food and small attention to detail things. I don't think I would rate this as a 5* hotel (maybe 4*) and I doubt I would visit again. The staff are the biggest credit to that place although drastically undermanned.…
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: Go High for better views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded 3 days ago
Dear Grace M, We appreciate the time you spent sharing your comments following your visit to our resort, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times. We are glad to know that you did enjoy our comfortable accommodations and the warm service from our team. However, we sincerely lament reading that some aspects of your experience didn't meet your expectations, all your kind observations and suggestions will be taken seriously as part of our constant commitment to improving our service levels and guests' experience. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Best regards, Lina Arzuffi Social Media Coordinator
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The resort is chic and modern, which is my style. The resort is also right on beach and ocean side. umbrellas were also at pool and on beach; this is a must for staying more than one day. Facilities were extremely clean and staff were incredibly welcoming, friendly, and professional. Our PM butler, Andres, was wonderful! so attentive and very sweet. Andres was an IM away and handled all our reservations (dinner, spa, etc). Our AM butler, Sandy, was friendly and very helpful. I give the butlers 5 out of 5 stars! Our stay would have not been the same without them. Angel at the Preferred Club pool on 12th floor was amazing. Angel was quick to find us spots and set up our chairs and umbrella. Angel was also very good about helping give us advice on things to do and how to do certain things like advising us on when we need to leave for airport on our last day. Angeles was an incredible poolside server and she was on top of making sure we had water and anticipating when we needed another round of drinks. the staff at this resort work very hard to meet and anticipate our needs and truly made the experience top tier.…
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded 4 days ago
Dear H4223DHdianad, On behalf of our team and management, we would like to thank you for selecting the hospitality of Secrets The Vine Cancun on your birthday getaway and for taking the time to share and overview of your experience on Tripadvisor. We are thrilled to read that you enjoyed our chic facilities and services, particularly those offered exclusively to our guests staying in our Preferred Club rooms and suites, such as our infinity Preferred Club pool and the service from our butler team. We sincerely appreciate your gracious comments as it shows our consistency in maintaining the Secrets Resorts brand standards. Your feedback has been shared with the team, specially with Andres, Sandy, Angel and Angeles, as a motivation to keep up our work. We look forward to welcoming you back home in the near future. Best regards, Lina Arzuffi Social Media Coordinator
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We had the best time ever. The premium facilities are amazing and they treat you like royalty. The spa is great and the food is delicious! The attention is perfect, making you feel special at all times. We are looking forward to come back soon!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from E-Concierge Secrets The Vine Cancun, Otro at Secrets The Vine Cancun
Responded 4 days ago
Dear Alexabarba90, Thank you for taking the time to write and share such an enthusiastic overview about your recent visit to Secrets The Vine Cancun. We are thrilled to read that you've enjoyed your stay, especially our culinary offer, our beautiful spa and the personalized service from our team. We strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit.Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We would certainly be glad to have you back for another round of a wonderful stay. Please feel confident to reach us prior to your next visit to econcierge.sevcu@secretsresorts.com if you need assistance prior to arrival. Best regards, Lina Arzuffi Social Media Coordinator
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PRICE RANGE
$360 - $569 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Secrets The Vine Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
497
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Claim Your Listing Frequently Asked Questions about Secrets The Vine Cancun
Which popular attractions are close to Secrets The Vine Cancun?
Nearby attractions include H Roof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.1 miles).
What are some of the property amenities at Secrets The Vine Cancun?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Secrets The Vine Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets The Vine Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Secrets The Vine Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets The Vine Cancun?
Conveniently located restaurants include Harry’s - Cancun, Porfirio's Cancún, and Fred's.
Are there opportunities to exercise at Secrets The Vine Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets The Vine Cancun have airport transportation?
Yes, Secrets The Vine Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets The Vine Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets The Vine Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets The Vine Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.5 miles).