We were impressed with this resort from the minute we checked in, until we checked out. We were surprised by being upgraded to a much larger room at no extra cost.. The room was beautiful. Everything was impeccable. The view was breathtaking. We ate breakfast at the Market Cafe every morning. There’s so many choices, it makes it difficult not to go back for seconds. We had lunch at the Sea Salt Grill the first 2 days, the food was excellent. Then we discovered the Market Cafe served sushi and sashimi everyday at lunch time. OMG, it was the best. I filled my plate with sashimi everyday! For dinner we tried all the restaurants and enjoyed every meal, but our favourite was the Blue Water Grill. The steaks was delicious and cooked to perfection. Save room for the cheese cake! The staff at this resort goes above and beyond to make sure everyone has everything they want or need. I wish I could remember their names. They were all fantastic. The beach is stunning. By far one of the most beautiful beaches I’ve been to. The hotel is extremely clean. The staff are caring and efficient. The food is great!!! I would definitely make a return trip to Secrets The Vine…
I had the best time at Secrets The Vine Cancun. The resort and staff were amazing! Particularly the entertainment staff. Efrain was my favorite, he was so welcoming and friendly. Always made sure we were having the best time!
I was in the preferred room and absolutely loved it! It came with a butler (Miguel and Gabby) and everything that I needed was provided. It was easy to contact the butlers as well via What's App. I enjoyed all of the amenities that the preferred club had to offer. Since it was just a short weekend, I was not able to visit every restaurant, but enjoyed all the meals we ate except for the risotto in the Sea Salt Grille. There was never an issue trying to find somewhere to sit at the pool. Also when on the beach, I just asked one of the workers for something to lay one and they would bring it for me or help me locate an available spot. I would definitely go back to visit.
A 5 star hotel which was spotlessly clean and had lots of bars and restaurants. The pools were all clean and sun beds comfortable and plentiful. The staff were all very friendly and helpful. Paying the extra for preferred club rooms and service is definitely recommended, you get a room higher up with a larger balcony and use of a restaurant, swimming pool and bars just for the club guests. Entertainment was put on which included dancers, a band, a pool show (like synchronised swimming) plus other games and aqua aerobics every day which was great fun. This isn't the hotel for you if you want lots of activities and noisy fun around the pool, but there is enough each day to entertain you if you want it. There was a very calm relaxed atmosphere about the place. The food was generally good. I am pescatarian coeliac so need gluten free food. All of the staff tried to be as helpful as they could with this. Only 1 restaurant didn't really seem to understand it. The club restaurant got some gluten free bread in for me as we went there for breakfast quite a lot. The bread was awful, but at least they made the effort. They had faircake type things at the breakfast buffet but I think the allergen labelling was a bit hit and miss. The breakfast buffet had pretty much everything you could imagine and there was a huge choice if you can eat everything. Dragon restaurant was good for GF food, but we didn't like the food there so didn't go back. Other guests we met did like it. I had GF pasta in the Italian restaurant and enjoyed Bluewater and Sea salt grills. A couple of times things we ordered did not arrive, but usually service was good. The cocktails were lovely and we didn't pay extra for bottles of wine as the wine they had by the glass was perfectly good. The beach was also lovely unsurprisingly and there were life guards too which was reassuring as the waves were very strong. …
Spouse and I have been to Secrets 4 times. All in Club. Very friendly and serviceable staff. The buffet at Market Cafe is extraordinary. All restaurants serve excellent food, with professional staff. Special commendation for Bernabé at Market Cafe; very professional, with great attention to details and personal preferences. Lots of options for sunbathing spots. Beach is wide and well kept. Entertainment is lower key than other resorts where you find big amphitheaters; but still provides very enjoyable moments. Only point to improve on: quality of food and speed of service at Olio at breakfast time (noting it ought to be at Club offering standards).
Our first trip to secrets the vine We have been to the Mayan many times and stayed at the secrets capris which closed and was remodelled and recently opened as a Hyatt. We stayed in a deluxe O.V king room which was very comfortable and the maid service was very good. We got up a little before 7am most days to see the sunrise and reserve our pool chairs with a view of the ocean. The beach is lovely but it was windy most days so the pool seats were perfect and a short walk to the ocean for a swim The staff was very friendly…. The pool bar server IBeth was delightful to talk to and was quick and remembered our names and orders. Oscar at the Dragon had a special farewell dinner for us on our last evening David and Alejandro at Seasalt provided great, friendly service. Edgar at the market cafe was an awesome server with a big smile. The sports bar staff were great too! Would definitely return …
GREAT REPEAT TRIP This is our 5th trip to Secrets The Vine! It feels like home. The food is fantastic at every restaurant. The Dragon is our favorite but that’s a personal preference of course. The drinks are also excellent wherever we got them. Service is outstanding. They really do appreciate our being there. A few shout outs to a few special people. At the Main Bar, Eulysses remembered our names from previous years and makes the best drinks! At the Market Buffet, Edgar was especially attentive and remembered our needs. Alejandro who we call the pool boss gets to know everyone quickly and is always quick to assist! Our favorite bartenders at the pool were Daniel and Nielly. Fernando at Olio was fabulous and suggested drinks for us and gave very personalized and humorous attention all week. Lastly, huge shout out to Juan at The Dragon for his great service and attention! We will be back. …
We have been at the Secrets The Vine for 10 days during March 2023. Normally, we are looking for more individual trips to be planned or roadtrips, things like that but this time we said we want 10 days doing more or less nothing, doesnt want to care about where to eat, which restaurant to book in advance etc. And what should I say. The Secrets The Vine has absolutely overarchieved in all possible areas where it could. First of all, the staff. I have been to a few All In Hotels in the past but never(!) to such a place where everybody is happy, highly obliging, always smiling and everybody gives their best to make the stay as comfortable as possible. So this is talking about the cleaning staff, there is always somebody doing something. Planting new plants, painting a wall, cleaning windows, cleaning the beach, collecting the towles at the pools, the luggage etc. This is also talking about all restaurant/bar and kitchen staff. I would highly recommend to even provide some tips to people who might not be in direct touch with you. A shout out goes to Ixchel - Coffee Bar Pedro - Breakfast Market Cafe Alberto Juan - both service at the pool/bar area Nahbi Aregy - both from the entertainment team Cecilia - we have always seen her at the "omelette station" - great omeletts! Ivan - very hardworking person who takes care that the breakfast buffett is always clean and sufficient Ruben - a kind guy at the front desk who took care of our luggage Of course these are only a few but of course we couldnt talk to all of them :-) You are doing a very great job and you look like a very coordinated team. So that was about the staff. The hotel itself is huge with many different restaurants and bars. It is not possible to reserve a table in advance so it might happen that you need to wait until a table is free. You will receive a buzzer and the longest time we waited was during rush hour for 45 minutes. But we waited in the lobby and enjoyed a drink. We were very happy with this model because you are flexible in your decision and you dont need to worry a few days in advance where to eat. The food - again, this is a all in hotel - was very good to excellent. We have been to the Italian restaurant three times, two times to the steak restaurant, once the Asian and once the Olio. We always experienced great service and good food - even nice presented. The pool and beach area is excellent. Of course there are always some people who might reserve sunbeds with their towels for hours but we always found a nice spot. And even the sunbeds are very comfortable with a separate kind of pillow for the head - perfect. We also did one day trip to Chichén Itzá which we booked directly through the Concierge at the hotel. Also very easy to book. A positive shout out to Cancun Adventures at this point. So it felt very hard to leave the hotel after 10 days but it was a perfect trip, enjoying service, food, drinks, sun and the beach/sea. So what else? We will definitely be back again :-) PS: The chocolate chip cookies at the coffee bar are excellent. The bad thing is that they are placed directly near the door Hotel -> Beach/Pool. So everything getting in or out, you "have" to grap a cookie ;-) …
Beautiful place, clean and modern, all the amenities you crave + excellent service. Really enjoyed our stay; plenty to do or just relax... it's got it all... Highly recommend to anyone coming to Cancun... Stay at Secrets The Vine!
We just got home from our 2nd visit to Secrets-The Vine in the past 10 years and it was as refreshing today as it was 10 years ago. What was great for us is that it’s an adults-only resort which requires no wristbands to access its many amenities. The only issue is all of the restaurants are first-come/first-serve which can sometimes result in a wait that may be more than you want to wait, but then there are 7 other restaurants from which to choose (and 9 bars if you just want to relax & drink while you’re waiting for a table). Special kudos to Abilene at the Bluewater Grill who made it a point to get us a table on our final night (without making us wait) after we tried for a 3rd night to get a table. And the food was definitely worth it. Kudos as well to two wait staff at the Market Cafe - Enrique at the Mexican restaurant at night & Adrian at the breakfast buffet. Enrique was just so warm & personable as a server. You could tell he always had a smile even through his mask (don’t worry; masks are no longer required for guests - only the food service employees wear them). Adrian made us feel like he’d always know us and was extremely welcoming each morning we ate at the breakfast buffet. It was a pleasure getting to know all 3 of these people. Overall, the rooms are quite comfortable and the bed was great. The staff are all very accommodating and it truly seemed it was everyone’s pleasure to serve. So what are you waiting for? Book a trip there & go experience it for yourselves!…
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