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Secrets The Vine Cancun

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Secrets The Vine Cancun
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7,646 Reviews from our TripAdvisor Community

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Showing 6,434: English reviews
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Reviewed yesterday NEWvia mobile

This was the first time I visit Cancun, and i love this place! The most important, I was so glad that we booked this hotel!! Every people in the hotel are very nice and happy to help you. There are six different cuisine and every restaurant is delicious, and theme bars, gym and spa center. We are so lucky to...

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1Thank Xiaoyu K
Poway, California
Reviewed yesterday NEWvia mobile

Impressive check in--champagne greeting while we waited for our butler to whisk us up to the lobby on our preferred floor for a private check in. Beautiful spacious room--no complaints at all. We seemed to be on a floor without a permanently assigned butler at first. Although both Vlad and Victor were wonderful it wasn't until we had Alain for...

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1Thank Michele92064
Lyndon Station, Wisconsin
Reviewed yesterday NEWvia mobile

This resort is amazing. All the restaurants were wonderful. They also set up buffets all over by the 4 pools. The waitstaff was exceptional. Javier was our waiter at the Italian restaurant and he did an excellent job. Our butler on the 24th floor was Angel. He took care of whatever we needed. Everyone that worked there top notch. Not...

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1Thank clarkterryl
Chanhassen, Minnesota
Reviewed 2 days ago NEW

Secrets The Vine knows the meaning of customer service. The detail to attention is like no other that I have experienced before on vacation. My floor butler Esparza made my stay extra special from the moment I arrived. He acknowledged my birthday with a door banner and a beautiful floral arrangement of roses. He was always asking if I needed...

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1Thank deannelogan1
Fort Wayne, Indiana
Reviewed 2 days ago NEWvia mobile

My husband and I traveled to Secrets the Vine in November 2016. We booked the "preferred master ocean view suite". We asked for the highest floor available while booking and when we arrived we were delighted to have the very top floor. The check in process was very quick and the butlers do an amazing job explaining everything and ensuring...

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1Thank MMglass1977
Reviewed 2 days ago NEWvia mobile

Best trip ever!!! We came in tired they got our room early. The food was amazing ever place we went. The salsa, fruit, fish and vegetables are divine!! You could drink yourself into a coma if you wanted. It's very relaxing and zen like. But if you prefer action there are other places to visit. The beach is is beautiful....

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Thank Pamela A
Chicago
Reviewed 2 days ago NEW

I was impressed by the facilities, food and staff. Everyone was very friendly and attentive. Nice location and perfect beach. Very clean and good entertainment. Cocktails were very good and we loved the spa. We had several massages and other services. Great time and highly recommend

Review collected in partnership with this hotel
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Thank Waldo H
Reviewed 2 days ago NEWvia mobile

My first trip was to secrets the vine Cancún. This was my first time in secrets and it was amazing.one of the 5 star hotels in Cancún. My suite was part of the preferred club at level 21 st which counts with a concierge and VIP drinks and cocktails. My suit was just breathtaking ,but the view was out of...

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Thank Isa P
Reviewed 2 days ago NEWvia mobile

I actually forgot to review this resort after we my ex wife and I had stayed here. We didn't actually book this resort, we had booked a week at the brand new Breatheless resort in Cancun. However, the week we were supposed to leave they were not ready for us so we were moved to this Secrets resort and given...

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Thank beachhhhbums
Green Bay, Wisconsin
Reviewed 3 days ago NEW

We stayed in Feb. 2017 & had a "preferred status." It was awesome. We were located on the 27th floor with Miriam our Butler who made our stay perfect from the time of our check in to our departure. The restaurant staff is amazing to make your food exactly how you want it. Alfredo at the Market Cafe' was AMAZING!!...

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Thank ddrsfamily
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more   less 

Additional Information about Secrets The Vine Cancun

Address: Blvd. Kukulcan Km. 14.5 | Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500, Mexico (Formerly Secrets The Vine Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $359 - $965 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets The Vine Cancun 5*
Number of rooms: 497
Reservation Options:
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Hotel Style:
#1 Business Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#11 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Secrets The Vine Cancun staff and other travelers.
822 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Definitely do the "Preferred" option to get a higher view. All rooms have an awesome view.”
 of 5 bubbles ddrsfamily, 3 days ago | Read review
“The Preferred rooms are very large and spacious.”
 of 5 bubbles 91gaylenek, 3 days ago | Read review
“any rooms above 21st floor will be spacious”
 of 5 bubbles leonx2017, 4 days ago | Read review
“Higher the better for the views”
 of 5 bubbles Firefly032, 4 days ago | Read review
“They all have a view of the ocean. the higher, the better and the closer to the ocean side, obviously the better.”
 of 5 bubbles pandoras2014, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question