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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,949 Reviews from our TripAdvisor Community

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Showing 2,824: English reviews
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Willoughby, Ohio
Reviewed 2 days ago NEW

First impression when we pulled up. Oh geez seems a little old and small. The resort has many benefits. When we arrived Dolce greeted us. She was the go to girl if we needed anything about the resort explained. I believe adam was working with her? He was super sweet and when we had issues he was totally helpful. The...

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Helpful?
Thank Ghost516
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Ghost516, It's sincerely impressive for us to be able to read such positive feedback and know your stay was a five star one from the beginning until the end. Definitely, we can't thank you enough for investing your time on sharing with us your thoughts and opinion in a detailed review, in order to help our future guests to...

Reviewed 2 days ago NEWvia mobile

My wife and I stayed here for four days. The hotel is very clean and the staff were very nice. The food is mostly good, but any beef option on the menu is terrible. Didn't try the Italian restaurant but was told it wasn't good by another guest. The pool and beach cabana beds were plentiful and wonderful. The bed...

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Helpful?
Thank Ryan R
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Ryan R, Firstly, let us assure you that your comments and feedback are highly important for us, as your comfort and satisfaction are for sure priorities we must take care of. Thank you very much for sharing with us your concerns in regards of the International gastronomy our speciality restaurants provide, your comments will be shared and briefed with...

Reviewed 2 days ago NEW

This is the first all inclusive trip I've ever taken and I must say I was very pleased and impressed. The service was 98% excellent with the exemption being one of the DJs that was rude as well as the lack of attention received from one of the waiters. The front desk girl was nice but not very informative. I...

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Helpful?
Thank mario a
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear mario a, On behalf of the Sandistas you're mentioning on your feedback and on my personal behalf, please accept our sincere apologies if you felt like some of the staff members weren't courteous enough, we must take the necessary actions and measures to avoid future inconveniences like your own experience in the future that might affect either us and...

Kolkata (Calcutta), India
Reviewed 3 days ago NEW

We went to this resort for a family trip and had a great time. The staffs were courteous but never pushy. They were always friendly and helpful. The resort was gorgeous and super clean. The food was also good. I will definitely recommend this to anyone going to Cancun. The only thing that would have made a bigger difference is...

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Helpful?
Thank Tia M
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Tia M, First of all, we want to let you know how truly important your kind comments mean to us. We are satisfied to know your stay was way spectacular and the Sandistas were absolutely courteous throughout your stay, creating unforgettable memories for you. Thank you very much for your recommendations, we can guarantee we will make your next...

Dearborn, Michigan
Reviewed 4 days ago NEW

This was our second year going to Sandos. We call it our hide away because we can find all we want without leaving the resort. We felt like home the staff are wonderful people starting from the hotel manager Martina who took time from her busy schedule to greet us, Enrich, Erica, and Carlos were wonderful and treated us like...

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Helpful?
Thank nadera526
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear nadera526, First and foremost, receive my warmest and most sincere thanks and appreciation for being such a loyal repetitive guest. Honestly, your preference is very important for us and has always been, as we have had the great opportunity to always pamper you and make your experiences better than the past ones. On behalf of the Sandistas you're mentioning,...

Reviewed 4 days ago NEWvia mobile

Excellent service, very clean rooms and facilities, friendly and courteous staff. Great food. Even though we visited during Spring Break, hotel never felt crowded. Service was great at all meals, but special thanks to Abraham in the buffet and Sergio in the restaurant by the pool for their personal touch. Elana and Josefina gave excellent massages. My only advice is...

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Helpful?
1Thank Dorette S
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Dorette S, It's sincerely a pleasure for us to be able to read your five star review and positive feedback regarding your recent stay at Sandos Cancun Lifestyle Resort. We appreciate your recommendations and suggestions, for sure they will be taken into consideration from our guests and from us, as we are always improving for your own satisfaction. It...

NYC
Reviewed 4 days ago NEWvia mobile

Fantastic 5 days at this resort. Became a royal elite member last year, honeymooners deal where we have 5 weeks over 5 years. This time got the royal treatment. I especially loved the opportunity to participate in all physical activities. Adan, is the true renaissance man. He had the ability to tailor his yoga class to all levels. From seasoned...

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Helpful?
Thank Mary O
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Mary O, First of all, receive our kindest and many thanks to you from taking the time to share your excellent impressions with us and our future guests, who will choose Sandos Cancun Lifestyle Resort as their destination based on your review. The Entertainment staff is completely grateful with you for your kind comments, thank you very much for...

Winnipeg, Canada
Reviewed 5 days ago NEW

We just returned from our 10 day stay at Sandos Luxury Cancun. We travel every year to Mexico or the Caribbean. We have stayed in Melia, Riu, Barcelo etc., all great resorts, but our stay at Sandos Luxury Cancun has been to date the best vacation resort ever. It isn't very big, and that's a great thing, as their Fantastic...

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1Thank PGOMES1
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear PGOMES1, First of all, The Sandistas and I would like to let you know how grateful we are to know your experience at Sandos Cancun Lifestyle Resort has been by far the best you've had. We are honestly very proud to know we totally exceeded your very high expectations and you might come back at some point soon once...

Reviewed 5 days ago NEWvia mobile

Although I have only spent three glorious nights at Sandos Cancun thus far, I still wanted to write a review!!! There is so, so, so much good to report… I have to start with the food, because having been to about 5 all-inclusive resorts in Mexico to date, the food is always what varies most wildly in terms of the...

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Helpful?
Thank Shelley M
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Shelley M, Firstly, we are impressed to read your five star review and know your stay has been nothing but excellent and spectacular. It's been such a pleasure for all the Sandistas who have made your vacation unforgettable so far to personally assist you and take care of you during your stay, in order to make you feel at...

Wallingford, Pennsylvania
Reviewed 6 days ago NEW

Privileges as Royal Elite Member: Separate check in/out desk and your own private bar, both on the 6th floor. You also get priority in reserving cabanas by the pool or by the beach. Length of Stay: We stayed for 5 days As a Royal Elite members, we were having second thoughts whether we made a the right decision buying the...

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Helpful?
Thank bmcarandang
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear bmcarandang, I would like to personally and sincerely thank you for sharing a very detailed review of your overall experience at Sandos Cancun Lifestyle Resort and also but your loyalty and preference, it deeply means quite a lot for me and for the Sandistas. Your review will for sure help our future guests to choose the right destination and...

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $279 - $983 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Sandos Cancun Luxury Resort staff and other travelers.
247 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“225 is noisy with fans. But the view is nice.”
 of 5 bubbles Ghost516, 2 days ago | Read review
“All rooms are great but view to the pools has sound from the AC from the next door hotel”
 of 5 bubbles B3121XImarioa, 2 days ago | Read review
“Best view was at room no. 727/728, 808 was huge in size but less gorgeous view.”
 of 5 bubbles TiaM544, 3 days ago | Read review
“Choose higher rooms. Avoid pool view with a/c system of next door hotel.”
  • Snacks, Tequila and a bottle of Red wine waiting for you...
  • Comfy King size bed and oversized pillows
  • Fully stocked mini bar -soda, alcoholic beverages, coffee maker, and a variety of snacks
  • Partial Ocean View from Balcony
 of 5 bubbles bmcarandang, 6 days ago | Read review
“Try all the restaurants they are all good”
 of 5 bubbles greyhoundsonly, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question