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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,587 Reviews from our TripAdvisor Community

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Showing 2,581: English reviews
Houston, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

tube muy Buenas vacations ,excellent costumer service bar one and two 5 Estrella's ,drinks,activities,restaurant Japan's and Season excellent food. Tube excellent service en la playa I am wow con .excellent gourmet.

Review collected in partnership with this hotel

Helpful?
Thank Ana G
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Ana G, Sandos Cancun Luxury would like to kindly thank you for choosing us as your destination resort, and also for taking the time to write such detailed review about your experience. Overall, we take such comments very seriously and all the comments from our guests are very important for us since feedback is always taken into consideration to... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

We just returned from a 6 night stay. On September 15th we had our wedding ceremony on the beach and our reception on the roof top terrace. 81 of our close friends and family had flown in from all over to celebrate!! Some rooms were as described and others had no ocean views (that they booked). A lot of complaints... More 

Helpful?
1 Thank Nicole S
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Nicole S, First of all, on behalf of Sandos Cancun Luxury, we would like to congratulate you for your wedding; May your dreams come true on this journey you're about to live. It's gratifying for us to know you enjoyed our staff’s attentive service on your wedding day and throughout your stay and that they left such amazing impression... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I love this place. The experience was great and their staff was awesome and very friendly! Valeria was great in the entertainment area, her energy, smile and willingness to keep the activities fun and exciting was great!!! Iwill be back. Keep up the good work.

Helpful?
Thank CharonSmith
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear CharonSmith, Sandos Cancun Luxury would like to thank you for choosing us as your destination resort. We're gratified to know your experience was a pleasant one and we exceeded your high expectations, it's our priority to provide high quality service of excellence in all our areas to our guests as it's also very important to pamper them as they... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 4 days ago NEW

I really loved Sandos Cancun Resort - I have stayed at other resorts in Cancun and this one was definitely my favorite and my husband and I will be looking to stay here again! I really enjoyed that they had three pools and I loved being able to play beach volleyball with the entertainment. I met the manager of entertainment,... More 

Helpful?
Thank hverschoore13
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear hverschoore13, Sandos Cancun Luxury would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure to welcome you and we appreciate that you have taken the time to share your experience. It's great to know you had an overall marvelous experience and you were able to enjoy... More 

Yorktown Heights, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Service excellent! Many dining choices. Beautiful view from room. Cocktail lounge is stylish and classy. Pool is not crowded. Beautiful blue ocean is only a few steps away. Special thanks to Veronjca Chavez. I can't wait to come back!

Helpful?
Thank John T
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear John T, On behalf of Sandos Cancun Luxury we would like to thank you for taking the time to write an overview about your recent stay in our resort. We also want to thank you for posting such a great review about your recent stay with us. We have shared your kind comments with the rest of the staff... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

I would like distinguish the beauty of Cancun and this hotel. Cancun is superb, beach wise. And this hotel is by the water. Inside of the hotel is always hot. They try to cool down areas with wall units but all locations was like roman bath. (They have central AC system but doesn't work properly) Rooms has mildew smell which... More 

Helpful?
Thank Ozgur E
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Ozgur E, On behalf of Sandos Cancun Luxury Resort, we would absolutely like to thank you for your comments and review about our property, we take comments as these very serious as they help us to grow and improve to provide a better service to our customers. It's unfortunate to know about your experience and we absolutely understand the... More 

Oklahoma City, Oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed 6 nights. Food average rooms very nice. They play music in common areas loudly from 10 am until midnight. Not relaxing. Service average also. Sit down restaurants had very good food, but buffet and room service were not very good. Food luke warm. Pools were missing tiles and restrooms by beach very dirty. Hotel is right on beach and... More 

Helpful?
Thank tony h
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear tony h, On behalf of Sandos Cancun Luxury Resort, we would like to let you know we appreciate the time you have invested on writing a review of your experience. Regarding to your overview and your comments, please be certain that this situation does not meet the usual standards from our resort and that we are taking action to... More 

Buchanan, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Awesome service from all hotel staff!!! Renovations are taking place but it was in areas we didn't need to go into. I think that is why we had an great deal in the price. The option of places to eat was exceptional. Every day we were there, there was entertainment on the beach or either inside in the club. The... More 

Review collected in partnership with this hotel

Helpful?
Thank AARRON B
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear AARRON B, First of all, on behalf of Sandos Cancun Luxury we would like to kindly thank you for taking the time to write such detailed overview of your special occasion. We're pleased to know your recent experience exceeded your own high expectations and that our staff went beyond to make your stay a marvelous one. It's also gratifying... More 

Edmonton, Canada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

review from a very well traveled resort goer here! Chose this hotel for quick trip for some rest and sunshine. What a huge potential. Great beach, smaller size and conventional style hotel, great service! What i liked: music, music. Daytime terrace Dj Jesus Nava spinned great beats, which matched perfectly a glass of chilled bubbly (included!). Great choice of house... More 

Helpful?
Thank mOksanam
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear mOksanam, First of all, on behalf of Sandos Cancun Luxury we would like to kindly thank you for taking the time to share such a detailed overview of your stay in our resort. Our guests' feedback is truly appreciated in our constant commitment to keep providing excellence. It's gratifying for us to know that you enjoyed our staff’s attentive... More 

Louisville, Kentucky
1 review
4 of 5 stars Reviewed 1 week ago

This was our third time staying at the Sandos. We stayed for 10 days and thoroughly enjoyed each and everyday . Our Butler, Andres Cervantes was an absolutely class act. Very well mannered and professional. He was extremely friendly and always eager to assist. We definitely plan to return soon.

Review collected in partnership with this hotel

Helpful?
Thank ericsQ5963VW
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear ericsQ5963VW, First of all, on behalf of Sandos Cancun Luxury we would like to kindly thank you for taking the time to write an overview of your special occasion. We're pleased to know your recent experience exceeded your own high expectations and that our staff went beyond to make your stay a marvelous one. It's pleasant for us to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $256 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#23 Spa Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
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