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Sandos Cancun Lifestyle Resort

Traveler (4824)
Pool & Beach (975)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
A refined and yet welcoming sense of personal service pervades Sandos Cancun Lifestyle Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants.
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Property amenities
Fitness Center with Gym / Workout Room
Pool
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gems
Romantic
HOTEL CLASS
Location
Full view
Contact
Retorno Del Dey Km14 Mz 53 Lote 37-1, Zona Hotelera, Cancun 77500 Mexico
Getting there
Cancun Airport7 mi
Cozumel Airport41 mi
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5,255Reviews
5,117Photos
377Q+A
100Room tips
Traveler rating
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Popular mentions
My boyfriend and I had a great time at Sandos. The staff is friendly, caring, and helpful. There is always someone available when you need them. Our first time in Sandos was on Christmas of 2015, my boyfriend went back last November, he enjoyed so much that we went back in
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Response from Web Relations C, General Manager at Sandos Cancun Lifestyle Resort
Responded 2 days ago
Dear JCMerced2004, Thank you so much for your generous comments and overall impression of Sandos Cancun Lifestyle Resort. Your praise makes us proud and is a sweet reminder of why we love to serve and provide memorable experiences for all of our valued guests at Sandos Cancun. And of course, we are most proud of our hard-working sandistas, and appreciate your fond remarks about them. It was our great privilege to have you stay with us and hope to see you back again really soon! Sincerely David Hernández. General Manager Sandos Cancún Lifestyle Resort
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I don't know how this hotel is 4.5 star. The staffs are all very nice, but a couple of them just talk too much. I know it's part of their job but especially when you just got off the plane, super tired, wants to lay on the beach asap, they hold on to you to explain about 'the
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Response from Web Relations C, General Manager at Sandos Cancun Lifestyle Resort
Responded 2 days ago
Dear Alibali1024, We are truly sorry that we did not satisfy all of your expectations during your stay with us. Still, I wish to extend to you my sincerest appreciation for your valuable feedback. We are committed to better ourselves every day, and we'll make the necessary adjustments, in order to keep on improving our quality standards and better satisfy the the needs of all of our valuable guests, such as you. We hope to see you back again and grant us the opportunity and privilege of being part of a wonderful and memorable leisure experience during your next trip. Sincerely, David Hernández General Manager Sandos Cancún Lifestyle Resort
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I just want to start off by saying that i have heard that some of the reviews are fake so i wasn’t sure what to expect for this trip that i booked for 4 younger couples from canada. We are leaving today and i have to say i wish we could stay a couple more days. Honestly we
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Response from Web Relations C, General Manager at Sandos Cancun Lifestyle Resort
Responded 3 days ago
Dear Lividbean, Thank you so much for such a positive and endearing review of Santos Cancún Lifestyle Resort. Indeed we work tirelessly to make every guest feel special, and properly attended to. Be assured that we'll let our team members know just how pleased you were with their quality of service and hard work. And we'll certainly put all of your feedback to good use and keep on improving and surpassing both your expectations and our personal quality standards. It was our delight and privilege to serve you and exceed your expectations. Sincerely, David Hernández General Manager Sandos Cancún Lifestyle Resort
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I am not the type of person to complain but this is a terrible hotel in all aspects. Most of the good reviews on this hotel are fake and something should be done about it. We selected this hotel based on the reviews as do many. There is NOTHING about this hotel that we liked. It
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Response from Web Relations C, Public Relations Manager at Sandos Cancun Lifestyle Resort
Responded 4 days ago
Dear Mr. Jason V, These remarks may very well be regarding different hotel, since the scenario, amenities and quality of the experience you have described, do not reflect our values, commitment to quality of service and actual physical spaces at Sandos Lifestyle Resort. Just for reference, we have three beautiful open-air pools right next to crystal clear water´s of the beach shoreline. However, we appreciate your candid remarks and wish you a truly wonderful day. Sincerely David Hernández. Gerencia General Sandos Cancún Lifestyle Resort
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+2
My husband and I went on your timeshare presentation January 4, 2019 and it was the worst experience the entire trip. I can't remember the rep (tour guide) however he was good until the very end. This particular day at the end of the presentation when we told Carlos Manterola
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Response from Web Relations C, Guest Relations Manager at Sandos Cancun Lifestyle Resort
Responded 4 days ago
Dear Ms. Lemar, I´d like to thank you and your husband for choosing Sandos Cancun and allowing us the privilege to serve you. We have taken note of this incident and will conduct the necessary inquiries in order to sort this incident out. At Sandos Lifestyle Resort, we truly appreciate your thoughts and comments and strive every day to better our quality of service standards, exceed expectations and create memorable experiences for all of our valued guests. Sincerely David Hernández. Gerencia General Sandos Cancún Lifestyle Resort
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Album Categories
All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorSandos Cancun Lifestyle Resort
The Lagoon Suite at the Sandos Cancun Luxury Experience Resort
Professional photo exclusively commissioned by TripAdvisorSandos Cancun Lifestyle Resort
The Deluxe Room at the Sandos Cancun Luxury Experience Resort
Linda vista!!!
Vista desde la habitacion
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123456170
Can guests smoke on their room balcony if they keep it tidy?
Sorry, I am unaware of the smoking policy. I recommend checking with the hotel by email.
0 votes
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Hi how much is it per day for an ocean view room in the laguna suite?
Hi, we booked a package deal through Expedia - it included flights and hotel, so not exactly sure how much per day for the hotel. Check Expedia for deals.
0 votes
They also hold evening events on the pent house
0 votes
Is there a jacuzzi/hot tub with the pool?
Nope...the only hot tub is in the Spa which you have to pay about $30/day to use.
0 votes
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12345676
"not on the main strip but is located directly on the beach"
"Rooms on the south side have an amazing view of sunrise and sunset"
"Rooms facing the resort 'Secrets the Vine' will have better views."
"Try to get a room in the high numbers (closer to the ocean)"
"we were in 602 lagoon view - 2 bathroom 1 with a tub 2 balcony 1 king bed - couch pulls out to a full bed."
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12345620
PRICE RANGE
$244 - $903 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
213
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