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Sandos Cancun Lifestyle Resort

Retorno del Rey Km14 Mz 53 Lote 37-1, Zona Hotelera, Cancun 77500 Mexico
15% less than usual
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Guests1 room, 2 adults, 0 children
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Traveler (5419)
Room & Suite (866)
Dining (614)

About

Location
Cleanliness
Service
Value
A refined and yet welcoming sense of personal service pervades Sandos Cancun. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Airport transportation
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Fitness classes
Sauna
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Evening entertainment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Concierge
Shops
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Minibar
Cable / satellite TV
Private balcony
Safe
Refrigerator
Flatscreen TV
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
Spanish
5,967Reviews407Q+A100Room tips
Traveler rating
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Popular mentions
Stayed at Sandos for 4 days and from the moment we walked in we were instantly welcomed. The room was huge with the most beautiful bathroom, there are three restaurants to choose from. From buffet to Japanese food everything was perfect. The entertainment was the best part of the hotel, the two entertainers we interacted the most were with Bernardo and Alex, from kayaking, water aerobics to the entertainment in the evening. These two put in so much work to entertain us aswell as made sure we all felt included and had a lot of fun. The ocean at Sandos was absolutely gorgeous, showing off three shades of blue and the pool was absolutely refreshing. Could not recommend this hotel more!
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Bernardo and Alex were great with all the activities. Very friendly. Enjoyed all their entertainment. Loved all their moves and dancing. So much fun. Enjoyed every moment of it. Would definitely recommend
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Response from Web Relations C, Chief Concierge at Sandos Cancun Lifestyle Resort
Responded today
Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Fernanda Chagoya Chief Concierge
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Enjoyed a beautiful, relaxing time at Sandos. Bernardo, Alex and Rodrigo did an excellent job with the entertainment and activities!! The entire staff were all warm and welcoming. Would definitely go back!
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Response from Web Relations C, Chief Concierge at Sandos Cancun Lifestyle Resort
Responded today
Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Fernanda Chagoya Chief Concierge
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While all staff members are very friendly and welcoming, this hotel is just average. I would say 3 stars. Food quality we found to be poor. Granted we are from New Orleans so have fabulous food. But buffet food was very odd and sometimes not labeled. Limited restaurants open daily. Not all venues are open on all days/nights. The worst steak we ever had was at the Steakhouse. Terrible quality and poor service. We also had the hibachi, which requires reservations, and ate mostly at St. Troph on the beach. During the day they offer burgers, pizza, tacos, etc. Some nights it converted to French food which was just ok. We left the resort one night to watch Monday Night Football because the hotel does not have ESPN or very many English stations. Many Americans were asking about the game so management may want to look into what it takes to get American football during the season. Room is spacious with its own mini bar which is resupplied daily. AC worked fine in the room. Housekeeping was very good. The hotel next door, Secrets, is very tall and blocks all sun from most of the pool area all afternoon - resulting in cold pools. Only a small area has full sun. AC is not very good in common areas resulting in restaurants being very warm. Our biggest disappointent were the Bali beds on the beach and pool area. The roofs are slatted so sun still comes through. With sun this hot you will burn in a nice striped pattern very quickly. Some folks were covering the roofs with their beach towels, which is what we had to do. That only solves the sun at its height problem. Past midday you will receive side sun. Umbrellas are not available. They are certainly preferable because you can adjust for sun conditions. THis may be a small thing to some, but I really wanted to be on the beach watching the water. Not possible without frying so we stayed near the pool in the shaded area. Hubby was gifted a massage as part of their Royal Elite Club pitch, which he enjoyed. Spa access is extra and not included. We were approached at entrance with a vaguely worded pitch regarding the Sandos "marketing" plan. We agreed to give an hour of our time the next day. It is basically a very pricey 15 or 30 year plan to stay at Sandos resorts. We do not want to commit to one brand for vacations. But, we agreed to hear their pitch not dreaming how pricey the plan was. In return, we received a small bottle of tequila, a pareo, massage, beach bag and access to wet areas of spa for 1 day for 2 people. Nice gifts to offer. It may be something attractive to younger folks. Main Bar in lobby is not conducive to socializing and does not offer bar snacks or peanuts. Bartenders Miquel and Alex are great though! Enrique at the beach was terrific too! We would have liked more American liquor choices but that was not a major problem as we had emailed ahead to see if they served our preference, Maker's Mark. They do not. We would not stay here again but rather would opt for a nicer place. It is a no children resort so it is quieter and guests seemed to be age 40 and up. Some seaweed though not a ton on the beach. Hotel does NOT clean the seaweed which we found odd.
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Response from Web Relations C, Chief Concierge at Sandos Cancun Lifestyle Resort
Responded today
Thank you for sharing your feedback. We are  glad to hear that you enjoyed yourself for the most part at our hotel and found our restaurants to your liking. We are so sorry to hear that the quality of service you received did not meet your expectations. Please know that this is certainly not the level of service we seek to provide and that I have shared your feedback with management. Best Wishes, Fernanda Chagoya Chief Concierge
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Lovely Hotel, excellent pools and excellent beach ,good food (especially the Japanese), Bernardo and entertainment team done a amazing job, Mario in St Trop always looked after us at lunch with good food and a beer or two. In Zangos we we’re always greeted with a lovely welcome and smile from Nicolle (Great start to the day).
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Response from Web Relations C, Chief Concierge at Sandos Cancun Lifestyle Resort
Responded today
Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Fernanda Chagoya Chief Concierge
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PRICE RANGE
$211 - $558 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
213
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