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Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
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Traveler (7102)
Pool & Beach (1687)
Dining (846)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandos Cancun
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 268 in Cancun
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.2
Property amenities
Special diet menus
Gift shop
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming

Location

Full view
85Good for walkers
Grade: 85 out of 100
27Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
8042Reviews500Q+A100Room tips
Traveler rating
  • 5,445
  • 1,470
  • 591
  • 280
  • 256
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Most Recent
Sheena S wrote a review May 14
1 contribution
Amazing the room the service and the drinks, flavio , I have had the most amazing time at the end of school Flavio has been amazing this is my last night here it is the best night yet, The service has been amazing everyone has been amazing I am very happy with my stay here.
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Date of stay: May 2022Trip type: Traveled
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 days ago
Dear guest,

 Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.  

Our team is truly motivated and we love to know that our guests are having wonderful experiences. 

Your comments made us so happy and so proud to work in this little piece of Paradise.

 Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Nely Santana Web Relations Sandos Cancún
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Mauricio M wrote a review May 14
1 contribution
We were captivated by the warmth of all the staff and the service provided. The place is gorgeous and the food superb. We had an amazing experience at the hotel and enjoyed the breathtaking view of the ocean. We really appreciate the warmth and care provided by Isaura and Manuel at the Lobby, the amazing drinks served by Miguel and Alex at the Premium Bar and the entertainment and delightful food provided by Efrain at Gaijin Restaurant!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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Trip type: Traveled
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 3 days ago
Dear guest,

Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. 

 Our team is truly motivated and we love to know that our guests are having wonderful experiences. 

Your comments made us so happy and so proud to work in this little piece of Paradise.

 Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Nely Santana Web Relations Sandos Cancún
Read more
Pamela wrote a review May 14
Saint Louis, Missouri1 contribution
I’m easy to please. Some reviews mention mold, limited food, etc. That’s all valid and I agree a few things can improve which is why I put 4 stars, however I only need a beach, bed, shower, food, and clean water to drink. Again, I’m easy to please. I was at Sandos Cancun on a Monday-Friday trip. This was my second visit to Sandos Cancun and will definitely return. Visit Pedro in the hut off the resort to schedule an excursion. It’s a close walk. Leave the resort, cross the street to get on the opposite sidewalk, make a right. Just a minute or two walk, just before the convenience store on the left side, there’s a hut on the left. Pedro will help you book whatever you need. The price is less with him vs booking inside the resort due to not paying the resort fees. Sandos has an amazing front desk and concierge crew! Ask them anything. Visit the negative reviews and positive reviews to get an overall view of what a stay at Sandos is like.
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Date of stay: May 2022Trip type: Traveled
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 3 days ago
Dear guest,

 While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at Sandos Cancún.

 We are very happy to see that you had a great time in our hotel and that you enjoyed your stay with us.

 We hope to see you next year at Sandos Cancún, your home away from home...

 Warm regards, Nely Santana Web Relations Sandos Cancún
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rolpvz wrote a review May 13
1 contribution
we were in this hotel from may 5 to 8 celebrating my bday and my bachelorette party, and I really wish I hadn't. The service was bad from the check in, where they overcharged me twice my fee, even tho I was together with my friends and we made one same booking they claimed that "they didn't know we were together" and took a goo 45-1hr to check us in. Next day I had to waste time to get my money back for their mistakes. The food was not really good, but the worst experience we had was in the "japanese" restaurant, for starters when they offered to book us a table they never told us that it was a fix meal, and that meal was some rice and teppanyaki, part of our party arrived on time and the rest was coming down on a different elevator, the people from the restaurant didn't like it and harass our friends telling them that we had exactly 3 min to show up or they will cancel everything and ask them to leave, and keep pushing them even after they told them we were literally on the elevator. The food was pretty bad all ingredients were quite frozen and old, the "chef" kept trying to push their jokes at our group even after we told him we were not in the mood since we were tired from spending the day out at tulum. most of our group left the food as it was non edible and we all wish we had stop cup noodles instead of living that horrible experience. The hotel itself is really pretty the pools are nice and the spa has a great service, is so sad that the bad overcomes the good, hope they improve because is so much potential there.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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Trip type: Traveled
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 3 days ago
Dear guest,

 I am very sorry to see that our hotel fell short of your personal expectations.

 It is pitiful to see that nothing seem to have worked for you in our property during your stay. 

 We will work with every single head department and the staffs in general to prevent from having in our house things similar to the ones you describe which in no way are reflective of this organization.

 Kindest wishes, Nely Santana Web Relations Sandos Cancún
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ahall28 wrote a review May 12
1 contribution
Overall good experience! Enjoyed the pools and beach area, service was all pretty good. Food quality could be improved but for the price it was reasonable. Good drinks and bar tenders were all very helpful.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear Guest, On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. 

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. 

 Kindest wishes, Nely Santana Web Relations Sandos Cancún
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jaz765 wrote a review May 12
Leeds, United Kingdom1 contribution
Had a really good experience. The hotel is very clean and upkeep is maintained daily. The staff are really friendly and cater to all needs. My only negative was the food - I would have loved to have experienced authentic Mexican food. The food was bland and tasteless at times. Would definitely recommend the Teppanyaki restaurant that was amazing.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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Location
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear Jaz, 

We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review.

 We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality.

 We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you.

 Sincerely, Nely Santana Web Relations Sandos Cancún
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Arthur D wrote a review May 11
1 contribution
+1
Everything was amazing, the food, the drinks, te Beach, the view, literally no down points. But the best part is, without a doubt, the incredible staff. Very kind, polite and friendly. My wife and I already have plans of coming back in the next year!
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Date of stay: May 2022Trip type: Traveled
Room Tip: All inclusive package is definitely worth it. Careful at the airport, taxi drivers are very...
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear Guest,

 I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. 

We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. 

We hope to have the honor of serving you in the future. 

 Kindest wishes, Nely Santana Web Relations Sandos Cancún
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jocelynknapp wrote a review May 9
1 contribution
I would like someone to be in contact with me soon. I still have no idea what we paid for. There were weddings close to our room and it sounded like a night club in our room I have videos to prove this. I have never been so upset about a stay in a hotel than this one. I will be contacting corporate of sandos resorts if I am not contacted soon to fix this.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We are disappointed to hear we failed to meet your expectations. Our highest mission is to serve, comfort and connect with each and every guest and we apologize for the inconveniences that disrupted your overall stay. Should you wish to discuss this further, please do not hesitate to contact me directly at webrelations.cancun@sandos.com. Your cooperation may help us improve our operations. We do hope we will have the opportunity to welcome you back again in in the future for a more positive and memorable stay. Warm regards, Nely Santana Web Relations Sandos Cancún
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Rodrigo A wrote a review May 9
1 contribution
My experience was very bad from the very first moment I made the check-in until the last moment of my vacation. First, they don't have the exact amount of my reservation and they made extra charges and they charge them wrong, the staff was very rude to us and we are royal elite clients. The food was terrible and the attention of the staff in many areas of the hotel was rude when you ask them a question. The concierge staff and Abel were nice people and help us a little bit but I think that they don't have the authority to change things by the minute. The staff in the Japanese restaurant was rude to us because they told us they just can wait for us 3 minutes for our reservation and the food was terrible there too. The hotel is really nice and clean and it looks fancy and luxury style but the service is so bad that it doesn't matter because the guest experience is bad. I hope things change in this hotel but I will never go back again.
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Date of stay: May 2022
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Room Tip: All rooms are good but the sea view rooms are the best ones
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear guest, We will like to thank you for sharing your comments about your recent stay with us at Sandos Cancún. We also regret that the food offered in our restaurants has not been completely to your liking, all food we process goes through the highest standards of quality control, our hotel has just been awarded the “H Certification” by the board of Tourism, ensuring our guest the quality and hygiene of our all of our products and services; We can assure you that all food is prepared with the best and fresh products available.

 Once again thank you for your review, we will take into consideration the details you mentioned, to provide the best service for our future guests.

 Respectfully yours,  Nely Santana Web Relations Sandos Cancún
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lolamaxim1110 wrote a review May 8
Laval, Canada1 contribution
Food at the buffet was bad. Even find a bug in my soup. The server were not always in a good mood and at the buffet, no service at all. Really loved the server Enrique. The glass were so dirty. When i asked for water there was red chilli paper in my glass so i know it was from the other drink before me… i think this is inacceptable, more with Covid. Overall, i had fun and great time
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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Service
Sleep Quality
Helpful
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear Lola, 

We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review.

 We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality.

 We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you.

 Sincerely, Nely Santana Web Relations Sandos Cancún
Read more
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PRICE RANGE
$236 - $762 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Sandos Cancun
Which popular attractions are close to Sandos Cancun?
Nearby attractions include H Roof (0.2 miles), Club 91 (0.3 miles), and Playa Ballenas (0.1 miles).
What are some restaurants close to Sandos Cancun?
Conveniently located restaurants include Harry’s - Cancun, Porfirio's Cancún, and Fantino.
Are there any historical sites close to Sandos Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.4 miles).
Does Sandos Cancun have any great views?
Yes, guests often enjoy the ocean view available here.