Sandos Cancun
Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
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Pool & Beach (1712)
Dining (868)
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#42 of 282 hotels in Cancun
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
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Property amenities
Gift shop
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming
Location
85Good for walkers
Grade: 85 out of 100
31Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
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8892Reviews509Q+A100Room tips
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Efrain was the BEST cook!! And he put on the BEST show while cooking!!!! Very respectful! The Bartender Jonathan also from the main lobby! The best of the best!! The best drinks on the whole resort was made by Jonathan at the main lobby!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Efrain made my day, great customer service, amazing A+ his performance was great, I would definitely come back, Jonathan at the bar was amazing as well, great experience Efrain and Jonathan top customer service AA++++++++++
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The best part of our vacation, service and food was excellent ! Best restaurant on site. Best food since coming to the resort. Skip the buffet and make your reservations at this restaurant. You will thank us later.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great trip the hamachi was the best I really enjoyed the whole experience with the boys and we balled out I would recommend if you want to do whatever in Cancun and experience it and have fun with the boys
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Efrain was very fun and made it such a good experience! He was very personable and interactive with all the guests. He made it a very enjoyable time. The food was very delicious. Thank you Efrain!!!!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded yesterday
Dear Guest, We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review. We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality. We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Sincerely, Nely Santana Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff is amazing. I appreciate the effort they put into making you feel comfortable and welcome. There was construction going on while I was there so that could have been better but overall great because of the staff.
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded yesterday
Dear Adebisi, We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review. We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality. We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Sincerely, Nely Santana Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Esteban is the perfect man. He is so charming and silly and we loved him. If I could bring him home with me in my suitcase I would. 100000 out of 10 stars! Thank you for having us! I also love Memo and Manny and Filemon and Daniel
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded yesterday
Dear Guest, We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review. We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality. We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Sincerely, Nely Santana Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dana was amazing! The service was fantastic! The only thing is that it's a little dated for the amenities but absolutely wonderful elsewhere! We recommend the private dinner overlooking the beach for a separate experience unique to Sandos.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Try and grab a spot at the lower pool early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded yesterday
Dear Guest, On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest wishes, Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the perfect location if you are looking to relax and be surrounded by excellent staff! Memo and Jair went out of their way to make everyone feel included and invited to the activities. These are wonderful young men who work hard to entertain all the visitors. Carlos was attentive at the towel centre. He made sure we always had shade and would check on us throughout the day. Gabriel was our favourite server and was so genuine and kind. He stopped by all day long and not only brought us drinks, but enjoyable conversation too! The manager at the Italian restaurant was very welcoming and remembered us each visit. The Italian restaurant was our favourite with a view of the ocean that can’t be beat. Each afternoon there is a musician who performs familiar songs - the young lady with the sax on Saturday was our favourite! The beach is perfect, soft sand and gentle waves! This is a small, but excellent resort - the staff are fantastic!…
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded yesterday
Dear Susan, We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review. We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality. We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Sincerely, Nely Santana Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the perfect small resort! The staff here make the stay! Memo and Jair in the entertainment are amazing! They both go out if their way to make everyone included and to ensure everyone has a great stay! Gabriel the server was our very favourite. He was so kind and we loved getting to know him! He was excellent at his job and was always working hard. We were so thankful for him! Carlos in the towel area was kind to always help us even with small things adjusting our umbrellas through the day to keep the sun off our chairs. All the restaurants were good. Our favourite was the Italian one. It has a view overlooking the beach and the food was amazing! It was a great stay!
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded yesterday
Dear Brielleh, We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review. We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality. We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Sincerely, Nely Santana Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Cancun area.
PRICE RANGE
$252 - $354 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Claim Your ListingSANDOS CANCUN $172 ($̶2̶0̶9̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Mexico
Frequently Asked Questions about Sandos Cancun
Which popular attractions are close to Sandos Cancun?
Nearby attractions include H Roof (0.2 miles), Club 91 (0.3 miles), and Playa Ballenas (0.1 miles).
What are some restaurants close to Sandos Cancun?
Conveniently located restaurants include Fasano, Harry’s - Cancun, and Gustino Italian Grill.
Are there any historical sites close to Sandos Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.4 miles).
Does Sandos Cancun have any great views?
Yes, guests often enjoy the ocean view available here.