SANDOS CANCUN

Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Stay-at-home policy for staff with symptoms
Regularly sanitized high-traffic areas

Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from Sandos Cancun

About

4.5

Excellent

7,373 reviews

#18 of 271 hotels in Cancun

Travelers' Choice

Location

Full view

83Good for walkers

Grade: 83 out of 100

0Restaurantswithin 0 miles

0Attractionswithin 0 miles

Contact

Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico

Name/address in local language

Getting there

Cancun Airport7 miSee all flights

Aerodromo de Playa Del Carmen38 miSee all flights

Rental CarsSee rental cars from $8/day

See all nearby hotels

7373Reviews478Q+A100Room tips

Reviews

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Kristi wrote a review Sep 11

1 contribution

Mehhh

I’m the type to NEVER write reviews. I am one who ALWAYS goes on the hunt for reviews before booking though. So this place is a little run down. Definitely needs some new maintenance done within the hotel. However staff here is AMAZING! Always friendly, recognizes you, and are always working hard. Our room was decent, nothing to brag about however it did its job. The one complaint I do have and would warn people about is the food. Nothing to brag about at all. The buffets had minimal choices for food daily. Main sitting meals, I never had a good meal. You see rave reviews but if you pay attention to the staff mentioned its all the same. It’s because when the guests go to the Japanese steakhouse, they have them scan a QR code to leave a review. Food is cheap quality and does not taste well at all. We mentioned the food to the workers, and they mentioned they had to decrease food due to covid and they are hopeful food will be better again in March 😞😬. As far as location, it’s definitely a smaller resort. The resort is on a quieter street with a spa, and pharmacy across the street. For other souvenir shops you will have to catch the local bus for $1 per person and have them take you to the shops. There is nothing close. If you do wish to walk, they estimated the walk to be about 30 minutes. Point is, If you’re going looking for good food, this isn’t the place. But if you don’t care about the food, and want nice workers, relaxing pools, and drinks this may be something for you ONLY if its a steal. I’d say if it’s comparable to other hotels, book there.…

Date of stay: September 2021Trip type: Traveled as a couple

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Response from Web Relations Cancun, General Manager at Sandos Cancun

Responded 4 days ago

Dear Kristi, We appreciate the time you have taken to write this review about your stay in Sandos Cancún. We also would like to thank you your kind comments in regards to our staff members. We regret that our food and beverages were not to your liking, we appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services for our guests. You can be certain that we are going to take your comments into consideration. All food we process goes through the highest standards of quality control, our hotel has just been awarded the “H Certification” by the board of Tourism, ensuring our guest the quality and hygiene of our all of our products and services; We can assure you that all food is prepared with the best and fresh products available. Hopefully you will give us an opportunity to host you in the future. Sincerely, Nely Santana Web Relations Sandos Cancún

T.D wrote a review Sep 10

3 contributions

Great Service

I loved the service (our chef was Efrain) and he was very entertaining and professional. We also loved the food, especially the shrimp! Everything was great and we would definitely patronize this place again.

Date of stay: September 2021Trip type: Traveled as a couple

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Response from Web Relations Cancun, General Manager at Sandos Cancun

Responded 2 days ago

Dear TD, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest wishes, Nely Santana Web Relations Sandos Cancún

LUCIANA P wrote a review Sep 9

1 contribution

Dr

We Loved the food at Gaijin at sandos, in special the sushiman Ephraim and Alberto. Excelent !!!! The white Resort is wonderful. We love Maria, Alcelino, Mario and all the staff . Even the spa is unfforgettable

Date of stay: September 2021Trip type: Traveled with family

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Response from Web Relations Cancun, General Manager at Sandos Cancun

Responded 2 days ago

Dear Luciana, While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at Sandos Cancún. We are very happy to see that you had a great time in our hotel and that you enjoyed your stay with us. We hope to see you next year at Sandos Cancún, your home away from home... Warm regards, Nely Santana Web Relations Sandos Cancún

Becky S wrote a review Sep 9

24 contributions2 helpful votes

More than what I even expected

The entertainment crew knows how to do their job and does it well! Japanese restaurant and Italian are a couple of our favorites. Our room is fabulous with a great view. Everything is clean and well cared for. We really feel welcome and valued!

Date of stay: September 2021Trip type: Traveled as a couple

Room Tip: Great place to vacation!

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Response from Web Relations Cancun, General Manager at Sandos Cancun

Responded 2 days ago

Dear Becky, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is truly motivated and we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise. Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Nely Santana Web Relations Sandos Cancún

Itzel M wrote a review Sep 8

San Diego, California5 contributions

Wonderful

Roberto and Daniel were excellent with their service. They provided us with an outstanding customer service and Daniel was super funny.I really enjoyed my dinner! Really nice experience, wonderful atmosphere and amazing service !!!!!

Date of stay: September 2021Trip type: Traveled with family

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Response from Web Relations Cancun, General Manager at Sandos Cancun

Responded 1 week ago

Dear Itzel, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is truly motivated and we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise. Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Nely Santana Web Relations Sandos Cancún

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