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Sandos Cancun

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Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$218
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Free cancellation until 11/06/21
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Traveler (6679)
Dining (754)
Room & Suite (532)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandos Cancun
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 271 hotels in Cancun
Travelers' Choice

Location

Full view
83Good for walkers
Grade: 83 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport7 miSee all flights
Aerodromo de Playa Del Carmen38 miSee all flights
See all nearby hotels
7373Reviews478Q+A100Room tips
Traveler rating
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Popular mentions
Kristi wrote a review Sep 11
1 contribution
I’m the type to NEVER write reviews. I am one who ALWAYS goes on the hunt for reviews before booking though. So this place is a little run down. Definitely needs some new maintenance done within the hotel. However staff here is AMAZING! Always friendly, recognizes you, and are always working hard. Our room was decent, nothing to brag about however it did its job. The one complaint I do have and would warn people about is the food. Nothing to brag about at all. The buffets had minimal choices for food daily. Main sitting meals, I never had a good meal. You see rave reviews but if you pay attention to the staff mentioned its all the same. It’s because when the guests go to the Japanese steakhouse, they have them scan a QR code to leave a review. Food is cheap quality and does not taste well at all. We mentioned the food to the workers, and they mentioned they had to decrease food due to covid and they are hopeful food will be better again in March 😞😬. As far as location, it’s definitely a smaller resort. The resort is on a quieter street with a spa, and pharmacy across the street. For other souvenir shops you will have to catch the local bus for $1 per person and have them take you to the shops. There is nothing close. If you do wish to walk, they estimated the walk to be about 30 minutes. Point is, If you’re going looking for good food, this isn’t the place. But if you don’t care about the food, and want nice workers, relaxing pools, and drinks this may be something for you ONLY if its a steal. I’d say if it’s comparable to other hotels, book there.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Web Relations Cancun, General Manager at Sandos Cancun
Responded 4 days ago
Dear Kristi, We appreciate the time you have taken to write this review about your stay in Sandos Cancún. We also would like to thank you your kind comments in regards to our staff members. We regret that our food and beverages were not to your liking, we appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services for our guests. You can be certain that we are going to take your comments into consideration. All food we process goes through the highest standards of quality control, our hotel has just been awarded the “H Certification” by the board of Tourism, ensuring our guest the quality and hygiene of our all of our products and services; We can assure you that all food is prepared with the best and fresh products available. Hopefully you will give us an opportunity to host you in the future. Sincerely, Nely Santana Web Relations Sandos Cancún
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T.D wrote a review Sep 10
3 contributions
I loved the service (our chef was Efrain) and he was very entertaining and professional. We also loved the food, especially the shrimp! Everything was great and we would definitely patronize this place again.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Web Relations Cancun, General Manager at Sandos Cancun
Responded 2 days ago
Dear TD, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.  We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.  We hope to have the honor of serving you in the future.  Kindest wishes, Nely Santana Web Relations Sandos Cancún
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LUCIANA P wrote a review Sep 9
1 contribution
We Loved the food at Gaijin at sandos, in special the sushiman Ephraim and Alberto. Excelent !!!! The white Resort is wonderful. We love Maria, Alcelino, Mario and all the staff . Even the spa is unfforgettable
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Date of stay: September 2021Trip type: Traveled with family
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Response from Web Relations Cancun, General Manager at Sandos Cancun
Responded 2 days ago
Dear Luciana, While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at Sandos Cancún. We are very happy to see that you had a great time in our hotel and that you enjoyed your stay with us. We hope to see you next year at Sandos Cancún, your home away from home... Warm regards, Nely Santana Web Relations Sandos Cancún
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Becky S wrote a review Sep 9
24 contributions2 helpful votes
The entertainment crew knows how to do their job and does it well! Japanese restaurant and Italian are a couple of our favorites. Our room is fabulous with a great view. Everything is clean and well cared for. We really feel welcome and valued!
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Great place to vacation!
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Response from Web Relations Cancun, General Manager at Sandos Cancun
Responded 2 days ago
Dear Becky, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.  Our team is truly motivated and we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise. Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Nely Santana Web Relations Sandos Cancún
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Itzel M wrote a review Sep 8
San Diego, California5 contributions
Roberto and Daniel were excellent with their service. They provided us with an outstanding customer service and Daniel was super funny.I really enjoyed my dinner! Really nice experience, wonderful atmosphere and amazing service !!!!!
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Date of stay: September 2021Trip type: Traveled with family
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Response from Web Relations Cancun, General Manager at Sandos Cancun
Responded 1 week ago
Dear Itzel, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.  Our team is truly motivated and we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise. Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Nely Santana Web Relations Sandos Cancún
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LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Sandos Cancun
Which popular attractions are close to Sandos Cancun?
Nearby attractions include HRoof (0.2 miles), Club 91 (0.3 miles), and Playa Ballenas (0.1 miles).
What are some restaurants close to Sandos Cancun?
Conveniently located restaurants include Harry’s, Porfirio's Cancún, and Fantino.
Are there any historical sites close to Sandos Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.4 miles).
Does Sandos Cancun have any great views?
Yes, guests often enjoy the ocean view available here.