About

4.5

Excellent

8,422 reviews

#57 of 274 hotels in Cancun

Location

4.5

Cleanliness

4.6

Service

4.5

Value

4.2

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Property amenities

Gift shop

Room types

Ocean view

Good to know

HOTEL CLASS

HOTEL STYLE

Value

Green

Location

84Good for walkers

Grade: 84 out of 100

28Restaurantswithin 0.3 miles

4Attractionswithin 0.3 miles

Contact

Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico

Name/address in local language

Getting there

Cancun Airport7 miSee all flights

Aerodromo de Playa Del Carmen38 miSee all flights

Rental CarsSee rental cars from $8/day

See all nearby hotels

Nearby restaurants

Harry’s - Cancun

8,573 reviews

4 minSeafood

Gustino Italian Grill

See all nearby restaurants

Nearby attractions

4 minTheatre & Performances

See all nearby attractions

8422Reviews503Q+A100Room tips

Reviews

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kirbyjan wrote a review Mar 22

Rohnert Park, California10 contributions14 helpful votes

Plus sides and explanations

My husband and I have stayed at Sandos Cancun about 5 times. We either stay in May or October. Sometimes both per year. Some of the negative reviews really bother me. There is a High Season and a Low Season. I believe this is the same at all Resorts, wherever. To expect all restaurants to be open during the Low Season is unrealistic. Occupancy is down. Sandos does alternate dinner restaurants. All Inclusives are serving hundreds of people from different countries. Not everyone is going to like the food, presentation or variety. My suggestion: if you have very specific standards, stay at an entirely different type of Resort AND pay the price. Sandos has been wonderful to my husband and I. The only thing I really missed on our last stay was Flavio in Bar One. A great bartender and even better person. …

Date of stay: October 2022

Value

Location

Service

Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Helpful vote

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded yesterday

Dear Kirby,   Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.    Our team is truly motivated and we love to know that our guests are having wonderful experiences.   Your comments made us so happy and so proud to work in this little piece of Paradise.   Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

NI couple uk wrote a review Mar 22

Belfast, United Kingdom5 contributions1 helpful vote

Slip broken foot

We stayed Sandos Cancun July 15-28 2022 , My wife slipped exiting the pool, broke her foot, Appeal :did any other guess experience this slippery surface around the pool pool areas please in touch rab.hillis@gmail.com as the hotel are in DENIAL, We booked with TUI package holiday as the Hotel are informing this this a isolated case. We would be very appreciative of any evidence or experiences to share.

Date of stay: July 2022

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Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 2 days ago

Dear Mr. Hillis, We appreciate the time you have taken to write your review regarding your stay with us. We offer our most sincere apologies about your wife's accident, although the accident was not the hotel's fault, our help and medical services were always offered at all times. I hope your wife is in much better health. Once again thanks for your time. Respectfully yours, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CrissyCAN wrote a review Mar 17

Windsor, Canada9 contributions

Its about the amazing people.

4th time here and its the amazing people that bring me back. While the location, beach and beautiful water are second to none, its always about the people. Milo always makes sure we have our favourite spot by the pool and overlooking the beach. He checks on us through out the day and ensures we have what we need. He is amazing. Daniel was there from day 1... 4 years ago. Making us laugh and keeping everyone entertained. His energy is endless. We saw improvements to the resort this year and hear that more are coming. We are looking forward to it.

Date of stay: March 2023Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 6 days ago

Dear Cris,   Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.   Our team is truly motivated and we love to know that our guests are having wonderful experiences.   Your comments made us so happy and so proud to work in this little piece of Paradise.   Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Adam L wrote a review Mar 13

4 contributions2 helpful votes

Amazing trip

Daniel from entertainment it’s so good ! Always happy and helpfully! The water ejercice was so good hotel general is also so nice! Food and people, I mean food could be better about variety because our it’s better

Date of stay: March 2023Trip type: Traveled on business

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 1 week ago

Dear Adam,   I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.   We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.   We hope to have the honor of serving you in the future.   Kindest wishes, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shelby F wrote a review Mar 10

1 contribution

Girls trip

Ithiel was so much fun and always entertaining. We had so much fun on the different themed nights! 10/10 would recommend staying at this resort! All the entertainment crew was very out going and friendly.

Date of stay: March 2023Trip type: Traveled with friends

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 1 week ago

Dear Shelby,   Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.    Our team is truly motivated and we love to know that our guests are having wonderful experiences.   Your comments made us so happy and so proud to work in this little piece of Paradise.   Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dunromin wrote a review Mar 10

16 contributions17 helpful votes

Poor

Buffet food awful and at least 2 out of 5 available restaurants closed every night, no 2 identical drinks tasted the same we will never go back and others we met said the same, rooms were ok, entertainment average

Date of stay: December 2022

Value

Location

Service

Trip type: Traveled as a couple

Room Tip: Look elsewhere

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 2 weeks ago

Dear Guest,   We appreciate the time you have taken to write your review regarding your recent stay with us.  We regret that your stay was not to your liking and read that we have not met your expectations.   Sandos Cancún's mission is to create unique experiences for our guests, which we achieve by guest service and quality service that we provide constantly to make sure you enjoy your vacations.   Once again I would like to thank you for your review, it is valuable for us.   Respectfully yours, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

vicasugapecson wrote a review Mar 6

1 contribution

Room

Continues irritating noise from the air conditioning unit which makes you hard to fall asleep,was given a room with a king size bed instead of 2 double bed.Not good air ventilation in the bathroom.Some tiles needs changing.

Review collected in partnership with RCI

Date of stay: March 2023

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Sleep Quality

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 2 weeks ago

Dear guest,   I am very sorry to see that our hotel fell short of your personal expectations. If you still here, please send us a email at the next address: webrelations.cancun@sandos.com I remain at your service, Best Regards, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amal M wrote a review Feb 2023

2 contributions

Vacation for couples and very relaxing days sandos Cancun and your family are doing great work

Ithiel the zumba guy was amazing very good and the cutest and really gentleman and my experience was incredible and happy for me and my crew thanks ithiel for everything keep up the good work and good luck in everything the service is excellent and the ocean is very nice the activities are very good

Date of stay: February 2023Trip type: Traveled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 3 weeks ago

Dear Amal,   Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.   Our team is truly motivated and we love to know that our guests are having wonderful experiences.   Your comments made us so happy and so proud to work in this little piece of Paradise.   Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mary Frances A wrote a review Feb 2023

Show Low, Arizona1 contribution1 helpful vote

Sandos in Cancun, Mexico- 6 stars

Sergio Damien was especially helpful because I have a knee that needs replacing. He saw that we were well taken care of as I had limited ability to walk Rafael Balaassar saw that we were brought excellent meals in-spite of my knee handicap. The room was very clean with stocked drinks. It is a magical place; the sea water is turquoise, the sand is “white “. The temperature was perfect and everyone was very friendly. I want to go back once my knee replacement happens. They have great pools, saunas and the food is prepared perfectly ( Michelin standards). Night entertainment was great, we enjoyed a Mexican meal with quality entertainment. Mariachis, singers and dancers.

Date of stay: February 2023Trip type: Traveled with family

Room Tip: Enjoy, it is water therapy and staff will treat you royally

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Helpful vote

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 4 weeks ago

Dear Mary,   I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.   We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.   We hope to have the honor of serving you in the future.    Kindest wishes, Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Juana H wrote a review Feb 2023

1 contribution1 helpful vote

Excellent staff & armosphere

Came here as a last minute trip with my friend. We’ve had an amazing time & experience here at Sandos! One of my favorite things I must point out is the water exercise with Jaír & Sergio! Their energy is awesome & super fun!

Date of stay: February 2023Trip type: Traveled with friends

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Helpful vote

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Response from Web Relations Cancun, Director General at Sandos Cancun

Responded 4 weeks ago

Estimada Juana, Nos llena de alegria saber que el hotel fue de su agrado, siempre nos esforzamos al dar un servicio y es gratificante saber que el esfuerzo se hace notar. Esperamos que pronto vuelva a elegir sandos cancun para visitar nuestro tan querido caribe mexicano. Lo esperamos con los brazos abiertos. Saludos cordiales!  Web Relations Sandos Cancún

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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