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Sandos Cancun

Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
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Traveler (8402)
Dining (875)
Room & Suite (621)
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About

#13 of 44 all-inclusives in Cancun
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
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Property amenities
Special diet menus
Gift shop
Room types
Ocean view
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Value
Charming

Location

Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Sandos Cancun
4.5
4.5 of 5 bubbles9,354 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Sandos Cancun is often celebrated for its exceptional location, offering easy access to beaches and local attractions, as well as its cleanliness, with visitors complimenting the spotless accommodations and pristine common areas. Despite the mixed feelings about value due to varied experiences with service and unforeseen charges, many guests enjoy the hotel's vibrant atmosphere and array of amenities, including diverse dining and entertainment options. However, feedback on room decor and service suggests there is room for improvement to enhance the overall guest experience.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Cost-effective
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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9,354Reviews519Q+A100Room tips
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Virkanwal Singh R wrote a review Apr 13
1 contribution
Amazing resort with the awesomest entertainment team. Pool party, casino night, Mexican night all were fun activities:) Resort is clean with good service across all sections. Restaurant were good (Gajjin being our fav). Highlight was the entertainment team which made sure everyone is engaged with different type of activities throughout our stay at Sandos
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paradise17856162041 wrote a review Apr 12
1 contribution
10 years anniversary weekend. Spent dinner at Sandos Seasons steakhouse and Pedro did an excellent job. He was very attentive, friendly and cordial. We keep coming back. Great experience! Maurizio and Imelda. The seafood dinner was outstanding. Tuna and tilapia cooked to perfection
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anastasia V wrote a review Apr 10
1 contribution
We had the pleasure of working with Nely at Sandos Cancun for our wedding and I cannot recommend her highly enough. She is a true professional with a keen eye for detail and a gift for organization. She listened to our vision for the day and executed it flawlessly, going above and beyond to ensure that every aspect of the wedding was perfect. Her communication skills are top-notch, always keeping us informed and updated on the progress of the planning. She handled all the logistics and coordination with vendors seamlessly, allowing us to relax and enjoy the lead-up to the big day. On the wedding day itself, Nely was a lifesaver. She kept everything running smoothly and on schedule, making sure that every detail was taken care of. Her calm and reassuring presence helped us feel at ease, knowing that we were in good hands. We are so grateful for her expertise and dedication in making our wedding day truly magical.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Todd S wrote a review Apr 10
1 contribution
Juan Carlos Rios - Ashtanga Yoga standing Sequence I attended 2 of his classes as a total yoga beginner. The classes were outstanding we covered the basic moves and did a routine that accommodated my level but was also good for the students that were highly skilled and experienced. Out of all the things to try at the resort I highly recommend that you try this one. Its free, the location was perfect and the other students were friendly. The instructor is real professional.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ashley wrote a review Apr 10
4 contributions
Itzel was very funny and cute with Sandos activities and entertainment. I love Sandos. Always can’t wait to come back. Third time coming here and never disappointed. Food is amazing, bar doesn’t play around with drinks, and the customer service is amazing. -til next time 🫶🏼 Ashley from Alabama
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip: Best time to come is in April; but to get the best seats by the pool, you gotta rise with the sun...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Campthatsite wrote a review Apr 10
Surrey, Canada11 contributions
+1
Spent 4 nights at Sandos Cancun. The staff is what makes this resort special. Our concierge Daniel Mendoza was outstanding as was Charlos Meheno. They made sure we had a great room and checked in with us each day. The entertainment staff had so much energy and worked long hours with amazing energy and fun activities. Our beach bartender, Diego, saw to our every need and made sure had our stay was memorable. Rocio, who serves drinks at the pool was so attentive and kind to everyone, even the large demanding groups. The morning waiters at St Trop were always friendly and provided great service. The musical entertainment at the beach and Bar 1 were very good and a nice alternative to the typical all inclusive entertainment. The only thing that gave the resort a 4 star was the food. It was not as good as many of the resorts we have stayed at, not bad but not great
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip: Maker dinner reservations ahead, the buffet is only ok
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Susan C wrote a review Apr 9
1 contribution
Great entertainment…and entertainers…staff is awesome Danna, Daniel, Carlos, Itzel, Abraham, Alex, Fernando, Beto an Jonathan they are the best team here! I love dance with them in all the party’s, thanks guys for your time !!!!!!!!!!!!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 1 week ago
Dear Guest, On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest wishes, Web Relations Sandos Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica R wrote a review Apr 9
Dallas, Texas3 contributions
Abrajam, Danna, and Orlo were amazing and worked hard to make sure that everyone had a great time at the planned events! The vibes were laid back, and the views were great. Food was pretty good, drinks were delicious, and it was overall just a very nice time- highly recommend!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 1 week ago
Dear Guest, On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest wishes, Web Relations Sandos Cancun
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sd2lv wrote a review Apr 7
Las Vegas2 contributions
This place is absolutely terrible. Came here for a wedding. Nearly every person had something wrong with their room, service, food, everything. Food was gross all around. cold, overcooked, dirty serving areas, left under heat lamps for literal hours, dirty serving utensils. Restaurant hours changed randomly and the "app" isn't an app. Late night room service is not an option Bar's do not clean their glasses. The soda gun lines have not been cleaned in a very long time. Several times I'd order a vodka soda and taste the pina colada from the person before. If you ask for a drink with more than two ingredients you'd get a visible eye roll and rude response in spanish. Other patrons would "reserve" cabana's by placing towels or books the night before and not use them untl late the following afternoon, if at all. Leaving other patrons having verbal confrontations because of no one actually knows what is being used and what has been sitting for days. One of the people in our party's bed had bed bugs. The next room had a sewage leak into the bedroom. Another person's toilet was leaking water. Our sofa had visible seamen stains. One A/C doesn't work while the other in on full blast and the remotes don't work. Finding water was a daily chore. They'd leave 4 - 12oz bottles per day. Calling to the front desk is pointless as they rarely answer and if they do, every response is 'No'. Do not spend your money here. The fact they have "Luxury" anywhere near their name is a blatant lie. The 4+ star ratings are obviously but paid reviews.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip: Go anywhere else. There are plenty of other resorts for the same price with far better service...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rob M wrote a review Apr 7
5 contributions4 helpful votes
Let me.start off with the General Manager and Asst GM they were always visible to guest always walking property to.make sure everything was perfect..The staff was.fantastic waiters bartender activities staff food was good rooms.are.a.little outdated need to be upgraded and resort needs tropical vibrant colors blue.and gray are.not warm.vi4bant colors 6th floor.club room.needs to be converted to.sports bar the had soccer and baseball which was great .
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 1 week ago
Dear Rob, On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest wishes, Web Relations Sandos Cancun
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Cancun area.
PRICE RANGE
$285 - $494 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SANDOS CANCUN $172 ($̶2̶0̶9̶) - Updated 2024 Prices & Resort (All-Inclusive) Reviews - Mexico

Frequently Asked Questions about Sandos Cancun
Which popular attractions are close to Sandos Cancun?
Nearby attractions include H Roof (0.2 miles), Escapology Cancún (0.2 miles), and Playa Ballenas (0.1 miles).
What are some restaurants close to Sandos Cancun?
Conveniently located restaurants include Fasano, Harry’s - Cancun, and Gustino Italian Grill.
Are there any historical sites close to Sandos Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.4 miles).
Does Sandos Cancun have any great views?
Yes, guests often enjoy the ocean view available here.