Juan was a million 2 Juan! so much for being so attentive , nice and patient! Ty Juan for being so nice to us even though we came in late . We could not even tell how it was the end of his shift because he worked so stinking hard
Great service from the lovely cecilia in the zango restaurant, pleasant and polite,very helpful. Beautiful hotel , lots of entertainment in the day and evenings, food not the greatest in the evenings but restaurants are lovely,
This is by far the worst experience I had in Cancun. I travel to Cancun at least twice a year and stayed at so many resorts. Sandos is the worst I have experienced. The service was horrible - they cater to elite members only. It takes forever to get your food or drinks at any of the restaurant or pool service. Food is horrible, steaks undercooked, full of fat, very thin and tough to cut through. Buffet was non-existent, hardly any food options. No ceviche or chips and guacamole offered at any of the restaurants. 3 of my family members got sick from the food at this hotel. Staff were rude and not very helpful. Asked for an iron, never received one, asked for an umbrella - it took them over 2 hours to get one. Everything was outdated and needed to be replaced. Throw Up left in the pool and not cleaned. Daniel - at the concierge desk was extremely rude and not helpful at all. Kept giving us looks and looked like he hated his job. Entertainment staff were excellent - Jair, Sergio, and Jisel were very friendly and great entertainers. Honestly they were the only ones that made our stay enjoyable. The only other people that were friendly and helped us out were: Manuel and Martha at the Concierge desk, Erick (doorman) and Andreas.…
Ok so this place was awesome!!! Staff were fantastic. Sofia, Daniel and the team of entertainment were boundless with their energy and main staff could not have been more helpful. Rooms were cleaned well and it was a truly an all inclusive experience. Food, drink, the lot. Great trip
Cecilia very helpful, while we were coming for the dinner we didn’t know what to drink. She was able to make a selection for us. She was very, great server, very politely. I will recommend her to assist us for our next vacation here.
Let's start by saying if you enjoy luxury, stay far away from this place! The service was horrible and the rooms are disgusting. I never unpacked my bags I was so scared. Cracks in the walls, stains on all the lamp shades, mold near the balcony, everything needs updating. There's no entertainment at this resort so we had to leave the property to enjoy the nightlife. People who were there with kids were miserable because although they could bring kids they did nothing to entertain them. We had to get our own drinks even while in the pool, there was hardly any service. The breakfast buffet was "ok" I did enjoy being able to fix our own mimosa but there were hardly any options for non-meat eaters for sure. The hibachi was the WORST I had ever experienced and I was very disappointed. It felt rushed and you hardly could say it was a true experience. This is just a BIG NO!!!!…
Morning- I do hope most people read this. This hotel is trash! Lol. Honestly, it is. It’s a small boutique outdated hotel that seems to only cater to their “elite members”. Why someone would buy elite membership to this hole in the wall is beyond me. We spent 1 hour checking in, extremely rude staff, food is subpar, and again, unless you are elite, you’d be lucky if they offer you a glass of water at the table. I’ve traveled around the world and have never been so dissatisfied with the service and “entertainment”. Do better. We all spent money to come here. SMH.
we had fun at the the stretching with gisel in the morning she was nice and had a good time talking. all the games they have to play to include all the family is really good. a great family environment
We came with two tween girls. I was so afraid they would be bored, but the activities coordinators, Jaier, Daniel and Sofia were amazing!!! I’ve never wanted to participate in these types of activities but I’m so glad I did because I had such a blast! They paid special attention to the kids and made them feel very special! I was really worried after reading a lot of negative reviews but I can’t say enough good things about the entertainment!
Everything was awesome, the food , the music, the people, and the events. Came here for a family event but to be honest, I couldn't have asked for a better place to visit. I highly recommend. Shout-out to Daniel, Sofia, and Sergio for making the nights so fun!