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Sandos Cancun

6,132 reviews
#28 of 209 Hotels in Cancun
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Retorno del Rey Km14 Mz 53 Lote 37-1, Zona Hotelera, Cancun 77500 Mexico
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View all photos (5,981)5,981
Traveler (5687)
Pool & Beach (1086)
Room & Suite (889)

About

4.5
Excellent
6,132 reviews
Location
Cleanliness
Service
Value
Situated on one of the world's most beautiful white-sand beaches lays Sandos Cancun, a Four-Diamond all-inclusive resort. Compromised of 214 rooms and suites with panoramic views of the Caribbean Sea and Nichupté Lagoon, Sandos Cancun boasts an incredible vacation retreat for all travelers! This chic hotel is equipped with sophisticated culinary masterpieces, a luxury spa, and a fully equipped gym, while each guest room boasts extensive amenities like free WiFi and 24-hour room service.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Airport transportation
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Minibar
Cable / satellite TV
Private balcony
Safe
VIP room facilities
Refrigerator
Flatscreen TV
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
Spanish
6,132Reviews416Q+A100Room tips

Reviews

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Popular mentions
Nice hotel
We spend a good days in the hotel,the service was very good, all the people was very professional. Arlen was gently and nice with all my family . I really recommend this hotel, you're gonna spend a good time here
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Date of stay: November 2019Trip type: Traveled with family
+1
RELAXING GET AWAY
This was our first time in Cancun. Overall we had a good time away at this resort. We loved the beach, the warm ocean and the beds to lay on. The ocean was warmer that the pools. It was not overly crowed which was nice as we don't like big crowds The service was outstanding. All the staff were very friendly and helpful with anything you needed. We did come on a marketing getaway and had to go though the presentation. I was fine just 3 hour of our day gone. The dinner options were exelent and enjoyable. We had French, Italian, Steakhouse, Teppanyaki-style dinners. Breakfast and Lunch were average. We had waiter Juan Canto several times and he was exelent and made us feel very specail to be at his table. The bars made really good drinks. We had a mini bar full and room service that were never used. Entertainment was good and staff did a nice job. It was fun meeting and seeing people from around the world at this resort. The downside of the trip started in getting confirmed with the hotel and the marketing program. Also getting transportation confirmed. The airport was crazy busy and trying to find our transport took a bit of time. The hotel room was nice and clean but could not control the AC unit. The floor #2 smelled like rotton wood and mold in the hall way. Rotton wood was falling out of the wall. Floor #3 smelled the same. Floor #6 and #7 were nicer and did not smell. With the weather being somewhat colder and raining some days it would have been nice to have a hot tube to warm up in in the pool area. Next time we would do some excursions but this trip was to just relax and enjoy being with each other. I have not had this much fun in the ocean in a long long time.…
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Date of stay: November 2019
Value
Rooms
Service
Room Tip: Stay on the 6th or 7th floor if possible. save your bed by the beach in the morning before...
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Wedding in Cancun
What a great week at Sandos Cancun☀️ The room was very nice, it had everything we needed, beds were so comfortable and the view was amazing! The Staff were all so friendly and helpful. We even were able to set up a great excursion to the jungle for a zip line tour last minute in the lobby. The food was very good, my two favorites were the buffet breakfast and the Fish tacos at the restaurant by the pool. The drinks 🍹 were plenty and really hit the spot. The most importantly A special Thanks to JULIANA! She did a amazing job coordinating my daughters beautiful wedding up on the open penthouse. Everything ran so smoothly and stress free. Amazing wedding pics and the party 🎉 after was a blast. We loved our stay!! Thanks to all the whole staff you were all so warm and friendly. Danny…
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Date of stay: November 2019Trip type: Traveled with family
Great Vacation!
We stayed at Sandos for our Honeymoon and had a great time. It was our first time at an all inclusive resort. One thing I realized was that by formal Wear they just mean not a bathing suit. It seemed like any shirt as long as it had sleeves was acceptable. I wore my flip flops to every restaurant. I brought dress pants and a long sleeve dress shirt and never had to wear it. Also they had bottled water in the room when we got there which made me happy. Enrique was our favorite server, he took great care of us. He kept us supplied with food and drinks while we hung out by the pool and the St. Trop restaurant. The cappuccinos were really good. Definitely would go again!
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Date of stay: November 2019Trip type: Traveled as a couple
Honeymoon
We recently stayed in the sandos Cancun hotel we had an amazing honeymoon and really enjoyed our stay there. From the moment we arrived we felt welcome all the staff are so friendly and can’t do enough for you. Our favourite two restaurants were teppanyaki and steak house. We really enjoyed going in all the al la carte restaurants and loved how you weren’t restricted to how many times you can use them in the 2 weeks we were there. Our favourite waiter Juan canto looked after us and really made us feel welcome every time we used the Italian and steak house. The chef Rodrigo always cooked our steaks perfect and presented the food well. Also the Javier and the entertainment staff were brilliant and always remembered you. After our stay at sandos Cancun we will definitely be coming back sometime in the future. We are also going to try other sandos hotels as we were very happy with the standard and service. …
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Date of stay: November 2019Trip type: Traveled as a couple
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PRICE RANGE
$219 - $551 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
213
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Frequently Asked Questions about Sandos Cancun
Which popular attractions are close to Sandos Cancun?
Nearby attractions include Club 91 (0.3 miles) and Playa Ballenas (0.09 miles).
See all nearby attractions.
What are some of the property amenities at Sandos Cancun?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
See all property amenities.
Which room amenities are available at Sandos Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
See all room amenities.
What food & drink options are available at Sandos Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
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Is parking available at Sandos Cancun?
Yes, free parking is available to guests.
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What are some restaurants close to Sandos Cancun?
Conveniently located restaurants include Fantino, The Club Grill, and Harry’s.
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Are there opportunities to exercise at Sandos Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
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Does Sandos Cancun have an airport shuttle?
Yes, Sandos Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Are any cleaning services offered at Sandos Cancun?
Yes, dry cleaning and laundry service are offered to guests.
See all property amenities.
Does Sandos Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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Are there any historical sites close to Sandos Cancun?
Many travelers enjoy visiting El Rey Archaeological Zone (1.3 miles) and Scorpion’s Temple (1.5 miles).
See all nearby attractions.
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