Sandos Cancun
Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
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About
#54 of 273 hotels in Cancun
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.2
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Property amenities
Gift shop
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Location
83Good for walkers
Grade: 83 out of 100
29Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
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8372Reviews502Q+A100Room tips
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All I can say is wow. The staff at Sandos are truly amazing. We have just returned after having 27 of our management staff from across Canada attend a management retreat at Sandos Cancun. Every person attending enjoyed their time and the location was perfect. The conference facilities were fantastic and I highly recommend any company planning a retreat to get in contact with Sandos Cancun. Elisa and Nellie were on point and took exceptional care of our group ensuring we had everything we needed. The resort staff make the difference between an ok experience and an amazing one. Reyes at the front was always on top of things. Any issues were dealt with quickly and always with a smile. Macdiel by the pool was outstanding! He was always smiling and hustling to make sure everyone was taken care of. But Emilio and Carlos by the towel station...I can't thank you enough for the attention, care and hospitality you both showed. 5 stars would not be enough to rate these individuals...just simply awesome! …
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It was amazing for my trip. This resort is so great, specially Daniel & Gigel are they are very kind to everyone!! I may comeback here again and it was so great time for the rest all my period and I want to recommend here Sandos Cancun!
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 days ago
Dear Troy,
I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.
We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.
We hope to have the honor of serving you in the future.
Kindest wishes, Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stephen E wrote a review Jan 2023
Franklin is the best bartender ever!!! He is so nice and considerate to us coming!!! He stayed up late to help us!! Juliza is fantastic!! They made this trip so much fun!! I am only coming back for Franklin and juliza I love them!!! Please go and see them you will regret it!!!
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear Guest,
I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.
We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.
We hope to have the honor of serving you in the future.
Kindest wishes, Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angie G wrote a review Jan 2023
This was our first time at Sandos Cancun , with a group of 8 friends. We had such a great time because the employee service was exceptional. I would like to especially thank Erikc for helping us at check in. His patience, helpfulness and hospitality towards our group made our whole experience at Sandos phenomenal. The entire staff was very accommodating. We also enjoyed the nighttime shows and dances. Our group had so much fun and enjoyed our time here.
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear guest,
Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.
Our team is truly motivated and we love to know that our guests are having wonderful experiences.
Your comments made us so happy and so proud to work in this little piece of Paradise.
Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off I was very hesitant that my brother picked this resort for thier destination wedding after reading the reviews. But the wedding , reception and dance was beautiful even though due to a rainy day had to be moved inside and not on the roof top. And it is a smaller, cozy resort so that made it perfect for connecting with family and friends St. Trop lunch was good ( especially the fish tacos ). My husband an I also very much enjoyed the pizza Breakfast buffet was small but even the pickiest of eaters will find something they like We were only here 3 nights. So didn’t have a chance to eat at a restaurant. Not really a “ kid” resort. But the few kids here for the wedding enjoyed the pool activities and volleyball. Nice hotel , staff was friendly and beach was beautiful. Rooms were a little run down. I really don’t care, it worked for us, bed was comfortable and it was clean and can’t beat the view and the ocean breezes A little more expensive than other hotels in ate area with less. But again it was perfect for our occasion. My little bro had to pay for two rooms per his kids are 11 and 13 and then that was a fiasco ( they sasked to get the rooms near each other and on a late check in ( per the day the ffa grounded flight#c) they were about as far apart from each other that could be. So they stayed in 1 room but had to paymfor 2 and the next day they got a room closer to them, walked in and not cleaned at all ! The story goes on...l. So that was not good One last thing they need to get thier story straight on what they charge for eco / beach tax. It was different for everybody. Ranging from $10 -30 per room ( yep my bro was charged $30 for each room ha ! $60 ) Overall it was a fun weekend - honestly it wouldn’t have mattered where we stayed - just an awesome reconnecting with family and Friends and many many laughs. There was 98 people that came to this destination wedding…
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Date of stay: January 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 days ago
Dear Sr.Naegle,
We would like to thank you for taking the time to share this detailed review regarding your recent stay at Sandos Cancún.
In Sandos Cancún is very important the feedback from our guests, as we can recognize areas of opportunity and take the right actions to improve.
Thank you for adding very generous remarks of your stay with us and for mentioning the services that made your stay more comfortable.
We do hope we have another opportunity to welcome you again in the future.
Sincerely, Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carol-Ann V wrote a review Jan 2023
Daniel from the entertainment team was great and helped me get involved in events that I never thought I would participate in! Another Daniel from the security team helped me with my first Spanish conversation! I think Jess in the buffet was also great and had such a nice personality. I was so shocked that Ciro, Erick, and Josue recognized me from my first trip and they all helped me have an amazing trip. As a solo female traveler, I felt safe and had an amazing experience because of these people.
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 weeks ago
Dear Carolan,
On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.
Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.
Kindest wishes, Nely Santana Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time here! Great time I’ll be back! Shout out to Gisel and entertainment group! Loved all activities! My favorite was Volley Ball everyday! I won Movie Trivia 🙌🏼. Also silent disco was a hit 😍
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 weeks ago
Dear Nelson,
I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.
We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.
We hope to have the honor of serving you in the future.
Kindest wishes, Nely Santana Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The 4th star in my review is because of the staff so I will lead with them. Jesus at the front desk was very helpful and accommodating. Manuel one of the concierge made our whole trip! Prior to my arrival my friend flew in for their birthday. I reached out to the concierge desk for assistance with a room surprise and Manuel delivered for me! He decorated and had cake and champagne delivered to the room as well, it was beautiful and I couldn’t have made that day special for my friend without Manuel. He also did it all on short notice which made me even more appreciative. When I arrived the next day and throughout the rest of our stay he became and remained a friendly face to see and chat with daily. Manuel was awesome! The resort itself had some fun activities we attended like Casino Night and a Silent Party. I also witnessed yoga, water volleyball and water aerobics. What I personally liked most was just sitting pool/ beach side and having most of the cabanas be ‘first come first serve’ (they do have a few reserved options). Our actual hotel room wasn’t that great. It was cozy enough at first. The housekeeping staff did a great job and were friendly. But our bathroom mirror was duck-taped along the entire base. There was a night where our air conditioner leaked profusely and no one would answer at front desk. I believe it was Luiz that night who answered at the concierge desk and he came up to assist. He called the maintenance man for us and stayed until the job was done even though he was off work at that time. No one ever came to clean up the mess however and there was a huge puddle of water. My shoes were wet and cleaning up the mess made us use up our room towels. The food at most of the restaurants was just so-so; lacking flavor and presentation. many of the “seafood” options were just the same pieces of squid or calamari placed into different dishes. The Steakhouse restaurant was the most disappointing; we did not like our food or soft drinks there after such a long wait to be seated. The Hibachi restaurant was my friend’s favorite. I didn’t have the pleasure of trying the Hibachi restaurant so my favorite was the Italian restaurant.…
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 weeks ago
Dear Ariana,
We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.
Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.
Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.
Sincerely, Nely Santana Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friend and I stayed at the Sandos Cancun resort during the first week of January. The resort is spotless and the rooms are very clean! The pools were beautiful and the beach was GORGEOUS. The second pool that's closer to the beach had sun until about 4:30/5:00 p.m. everyday!! The food was OKAY but decent! Make sure to book the Tapiniaki place as that books up fast!! It was delicious! The restaurants close every other day because of staffing issues/shortage of staff. The restaurant by the pool, Saint Trop, for lunch is really good. The pizza oven by the pool makes better pizza than the room service pizza. Room service food was really good, sometimes took a long time to order though. The resort is small (200-something rooms) and only has one bar so if you're looking for parties and a club-vibe, this resort is NOT for that. They don't have kids-friendly activities during the day, so it's not ideal for families. The animator staff really tried hard to involve everyone in activities during the day and they were really fun!! The activities they had at night were super fun like the casino night with fake money and the masquerade dinner (again, not kid friendly hahah). Overall, a nice resort with friendly staff!…
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Date of stay: January 2023
Rooms
Service
Sleep Quality
Room Tip: Ask for an ocean view room!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 weeks ago
Dear Alison,
We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.
Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.
Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable.
Sincerely, Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandos hotel was awesome, I met great people there and we were celebrating their birthdays. Fulgencio at Zango made an absolutely unforgettable exlerience for all of us, great chef's drinks and food. Thank you so very much for making this vacation memorable
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 weeks ago
Dear guest,
Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.
Our team is truly motivated and we love to know that our guests are having wonderful experiences.
Your comments made us so happy and so proud to work in this little piece of Paradise.
Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Nely Santana Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$259 - $388 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Claim Your ListingSANDOS CANCUN $178 ($̶2̶5̶4̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Mexico
Frequently Asked Questions about Sandos Cancun
Which popular attractions are close to Sandos Cancun?
Nearby attractions include H Roof (0.2 miles), Club 91 (0.3 miles), and Playa Ballenas (0.1 miles).
What are some restaurants close to Sandos Cancun?
Conveniently located restaurants include Harry’s - Cancun, Gustino Italian Grill, and Porfirio's Cancún.
Are there any historical sites close to Sandos Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.4 miles).
Does Sandos Cancun have any great views?
Yes, guests often enjoy the ocean view available here.