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Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
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Traveler (7487)
Dining (851)
Room & Suite (613)

About

#57 of 274 hotels in Cancun
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.2
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Property amenities
Gift shop
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green

Location

84Good for walkers
Grade: 84 out of 100
28Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
8422Reviews503Q+A100Room tips
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kirbyjan wrote a review Mar 22
Rohnert Park, California10 contributions14 helpful votes
My husband and I have stayed at Sandos Cancun about 5 times. We either stay in May or October. Sometimes both per year. Some of the negative reviews really bother me. There is a High Season and a Low Season. I believe this is the same at all Resorts, wherever. To expect all restaurants to be open during the Low Season is unrealistic. Occupancy is down. Sandos does alternate dinner restaurants. All Inclusives are serving hundreds of people from different countries. Not everyone is going to like the food, presentation or variety. My suggestion: if you have very specific standards, stay at an entirely different type of Resort AND pay the price. Sandos has been wonderful to my husband and I. The only thing I really missed on our last stay was Flavio in Bar One. A great bartender and even better person.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded yesterday
Dear Kirby,

 Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. 

 Our team is truly motivated and we love to know that our guests are having wonderful experiences. 

Your comments made us so happy and so proud to work in this little piece of Paradise.

 Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NI couple uk wrote a review Mar 22
Belfast, United Kingdom5 contributions1 helpful vote
We stayed Sandos Cancun July 15-28 2022 , My wife slipped exiting the pool, broke her foot, Appeal :did any other guess experience this slippery surface around the pool pool areas please in touch rab.hillis@gmail.com as the hotel are in DENIAL, We booked with TUI package holiday as the Hotel are informing this this a isolated case. We would be very appreciative of any evidence or experiences to share.
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Date of stay: July 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 days ago
Dear Mr. Hillis, We appreciate the time you have taken to write your review regarding your stay with us. We offer our most sincere apologies about your wife's accident, although the accident was not the hotel's fault, our help and medical services were always offered at all times. I hope your wife is in much better health. Once again thanks for your time. Respectfully yours, Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CrissyCAN wrote a review Mar 17
Windsor, Canada9 contributions
4th time here and its the amazing people that bring me back. While the location, beach and beautiful water are second to none, its always about the people. Milo always makes sure we have our favourite spot by the pool and overlooking the beach. He checks on us through out the day and ensures we have what we need. He is amazing. Daniel was there from day 1... 4 years ago. Making us laugh and keeping everyone entertained. His energy is endless. We saw improvements to the resort this year and hear that more are coming. We are looking forward to it.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 6 days ago
Dear Cris,

 Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.  

Our team is truly motivated and we love to know that our guests are having wonderful experiences. 

Your comments made us so happy and so proud to work in this little piece of Paradise.

 Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam L wrote a review Mar 13
4 contributions2 helpful votes
Daniel from entertainment it’s so good ! Always happy and helpfully! The water ejercice was so good hotel general is also so nice! Food and people, I mean food could be better about variety because our it’s better
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 1 week ago
Dear Adam,

 I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. 

We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. 

We hope to have the honor of serving you in the future.  

Kindest wishes, Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shelby F wrote a review Mar 10
1 contribution
Ithiel was so much fun and always entertaining. We had so much fun on the different themed nights! 10/10 would recommend staying at this resort! All the entertainment crew was very out going and friendly.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 1 week ago
Dear Shelby,

 Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. 

 Our team is truly motivated and we love to know that our guests are having wonderful experiences. 

Your comments made us so happy and so proud to work in this little piece of Paradise.

 Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dunromin wrote a review Mar 10
16 contributions17 helpful votes
Buffet food awful and at least 2 out of 5 available restaurants closed every night, no 2 identical drinks tasted the same we will never go back and others we met said the same, rooms were ok, entertainment average
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Look elsewhere
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 weeks ago
Dear Guest,

 We appreciate the time you have taken to write your review regarding your recent stay with us.

We regret that your stay was not to your liking and read that we have not met your expectations.

 Sandos Cancún's mission is to create unique experiences for our guests, which we achieve by guest service and quality service that we provide constantly to make sure you enjoy your vacations. 

Once again I would like to thank you for your review, it is valuable for us. 

Respectfully yours, Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vicasugapecson wrote a review Mar 6
1 contribution
Continues irritating noise from the air conditioning unit which makes you hard to fall asleep,was given a room with a king size bed instead of 2 double bed.Not good air ventilation in the bathroom.Some tiles needs changing.
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Review collected in partnership with RCI
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 2 weeks ago
Dear guest,

 I am very sorry to see that our hotel fell short of your personal expectations. If you still here, please send us a email at the next address: webrelations.cancun@sandos.com I remain at your service, Best Regards, Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amal M wrote a review Feb 2023
2 contributions
Ithiel the zumba guy was amazing very good and the cutest and really gentleman and my experience was incredible and happy for me and my crew thanks ithiel for everything keep up the good work and good luck in everything the service is excellent and the ocean is very nice the activities are very good
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 3 weeks ago
Dear Amal,

 Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.  

Our team is truly motivated and we love to know that our guests are having wonderful experiences. 

Your comments made us so happy and so proud to work in this little piece of Paradise.

 Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary Frances A wrote a review Feb 2023
Show Low, Arizona1 contribution1 helpful vote
Sergio Damien was especially helpful because I have a knee that needs replacing. He saw that we were well taken care of as I had limited ability to walk Rafael Balaassar saw that we were brought excellent meals in-spite of my knee handicap. The room was very clean with stocked drinks. It is a magical place; the sea water is turquoise, the sand is “white “. The temperature was perfect and everyone was very friendly. I want to go back once my knee replacement happens. They have great pools, saunas and the food is prepared perfectly ( Michelin standards). Night entertainment was great, we enjoyed a Mexican meal with quality entertainment. Mariachis, singers and dancers.
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Enjoy, it is water therapy and staff will treat you royally
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 weeks ago
Dear Mary,

 I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. 

We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. 

We hope to have the honor of serving you in the future. 

 Kindest wishes, Web Relations Sandos Cancún
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Juana H wrote a review Feb 2023
1 contribution1 helpful vote
Came here as a last minute trip with my friend. We’ve had an amazing time & experience here at Sandos! One of my favorite things I must point out is the water exercise with Jaír & Sergio! Their energy is awesome & super fun!
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Web Relations Cancun, Director General at Sandos Cancun
Responded 4 weeks ago
Estimada Juana, Nos llena de alegria saber que el hotel fue de su agrado, siempre nos esforzamos al dar un servicio y es gratificante saber que el esfuerzo se hace notar. Esperamos que pronto vuelva a elegir sandos cancun para visitar nuestro tan querido caribe mexicano. Lo esperamos con los brazos abiertos. Saludos cordiales!
 Web Relations Sandos Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$245 - $448 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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SANDOS CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)

Frequently Asked Questions about Sandos Cancun
Which popular attractions are close to Sandos Cancun?
Nearby attractions include H Roof (0.2 miles), Club 91 (0.3 miles), and Playa Ballenas (0.1 miles).
What are some restaurants close to Sandos Cancun?
Conveniently located restaurants include Harry’s - Cancun, Gustino Italian Grill, and Porfirio's Cancún.
Are there any historical sites close to Sandos Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.3 miles) and Scorpion’s Temple (1.4 miles).
Does Sandos Cancun have any great views?
Yes, guests often enjoy the ocean view available here.