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Sandos Cancun

6,124 reviews
#28 of 209 Hotels in Cancun
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Retorno del Rey Km14 Mz 53 Lote 37-1, Zona Hotelera, Cancun 77500 Mexico
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Traveler (5618)
Pool & Beach (1069)
Room & Suite (881)

About

4.5
Excellent
6,124 reviews
Location
Cleanliness
Service
Value
Situated on one of the world's most beautiful white-sand beaches lays Sandos Cancun, a Four-Diamond all-inclusive resort. Compromised of 214 rooms and suites with panoramic views of the Caribbean Sea and Nichupté Lagoon, Sandos Cancun boasts an incredible vacation retreat for all travelers! This chic hotel is equipped with sophisticated culinary masterpieces, a luxury spa, and a fully equipped gym, while each guest room boasts extensive amenities like free WiFi and 24-hour room service.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Airport transportation
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Minibar
Cable / satellite TV
Private balcony
Safe
VIP room facilities
Refrigerator
Flatscreen TV
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
Spanish
6,124Reviews416Q+A100Room tips

Reviews

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Popular mentions
Great Vacation!
We stayed at Sandos for our Honeymoon and had a great time. It was our first time at an all inclusive resort. One thing I realized was that by formal Wear they just mean not a bathing suit. It seemed like any shirt as long as it had sleeves was acceptable. I wore my flip flops to every restaurant. I brought dress pants and a long sleeve dress shirt and never had to wear it. Also they had bottled water in the room when we got there which made me happy. Enrique was our favorite server, he took great care of us. He kept us supplied with food and drinks while we hung out by the pool and the St. Trop restaurant. The cappuccinos were really good. Definitely would go again!
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Date of stay: November 2019Trip type: Traveled as a couple
Honeymoon
We recently stayed in the sandos Cancun hotel we had an amazing honeymoon and really enjoyed our stay there. From the moment we arrived we felt welcome all the staff are so friendly and can’t do enough for you. Our favourite two restaurants were teppanyaki and steak house. We really enjoyed going in all the al la carte restaurants and loved how you weren’t restricted to how many times you can use them in the 2 weeks we were there. Our favourite waiter Juan canto looked after us and really made us feel welcome every time we used the Italian and steak house. The chef Rodrigo always cooked our steaks perfect and presented the food well. Also the Javier and the entertainment staff were brilliant and always remembered you. After our stay at sandos Cancun we will definitely be coming back sometime in the future. We are also going to try other sandos hotels as we were very happy with the standard and service. …
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Date of stay: November 2019Trip type: Traveled as a couple
Not worth 4.5 stars....
I was excited to score a deal on this hotel using a Hotwire Hot Deal and booked under the guise of “4.5 Star All-Inclusive.” While all of the staff were very friendly, the hotel is lacking amenities, food options and decent food. The room was outstanding, but overall the resort is in need of general maintenance and upkeep. It has obvious signs of being rundown and just tired. Also-it just doesn’t have amenities it should. For example, there is not a single hot tub with the exception of the spa. No indoor or heated pools when it’s cooler or raining. There should also be more restaurants. In regards to the food, I was extremely disappointed with the lack of options and quality. The hotel tours 24-hour room service but the food is terrible! I ordered an eggs Benedict only to have it delivered with a hollandaise sauce that looked and tasted like they mixed in American cheese. Also - they will try and corner you to get you to sign up for their Elite program. They have a desk in the lobby that sits between you and the buffet restaurant. I had to work hard to avoid going near the desk lest they try and get me to sit down for a sales talk. Overall, I wouldn’t stay here again. The staff was all friendly but the amenities or food are not up to snuff for a supposed 4+ star hotel.…
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Date of stay: November 2019Trip type: Traveled solo
Awesome birthday trip
The hotel is beautiful and does give a boutique and personalized feeling compared to all the massive hotels I have seen there. The food was great, all the restaurants were amazing. I had a birthday song sang to me at the steak house. Breakfast as Zongo had so many options. Luis and Freddy were great servers. The pool entertainment was awesome. I loved the guy that played the violin. My only con is that the alcohol seemed watered down and weak. I'd advice for a person to bring their own bottle of liquor and mix it in the cocktails provided because they really do make delicious cocktails....just not strong. The daybeds were never too crowded and i'm glad Sandos offered them. Although our room description said partial ocean view....we had an awesome chunk of the ocean view. It was a beautiful sight. The lady that leads spinning classes was very sweet . This is a great place to stay for some R & R.…
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Date of stay: November 2019
Amazing
It was a beautiful trip. Worth every dollar. The staff is extremely nice and helpful. The food was super good and the view is very beautiful. Overall would definitely come back again. Bernie was super good to us and helpful. It was what we expected and more. And lastly Chantal the waitress from St. Trop was great
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Date of stay: November 2019Trip type: Traveled as a couple
Response from Web Relations C, web relations at Sandos Cancun
Responded 1 week ago
Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Martin Vazquez Web Relations
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PRICE RANGE
$215 - $531 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
213
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Frequently Asked Questions about Sandos Cancun
Which popular attractions are close to Sandos Cancun?
Nearby attractions include Club 91 (0.3 miles) and Playa Ballenas (0.09 miles).
See all nearby attractions.
What are some of the property amenities at Sandos Cancun?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
See all property amenities.
Which room amenities are available at Sandos Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
See all room amenities.
What food & drink options are available at Sandos Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
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Is parking available at Sandos Cancun?
Yes, free parking is available to guests.
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What are some restaurants close to Sandos Cancun?
Conveniently located restaurants include Fantino, The Club Grill, and Harry’s.
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Are there opportunities to exercise at Sandos Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
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Does Sandos Cancun have an airport shuttle?
Yes, Sandos Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Are any cleaning services offered at Sandos Cancun?
Yes, dry cleaning and laundry service are offered to guests.
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Does Sandos Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
See all property amenities.
Are there any historical sites close to Sandos Cancun?
Many travelers enjoy visiting El Rey Archaeological Zone (1.3 miles) and Scorpion’s Temple (1.5 miles).
See all nearby attractions.
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