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The Royal Cancun All Suites Resort

Travelers' Choice award winner
#26 of 182 Hotels in Cancun
GreenLeadersGold level
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The Royal Cancun All Suites Resort
The Royal Cancun All Suites Resort
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2,172 Reviews from our TripAdvisor Community

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Showing 1,795: English reviews
Cape Coral, Florida
Reviewed April 2, 2016

I have always enjoyed the Royal Cancun and have very fond memories of its earlier days. The Staff is great, the resort is spotless, the gardens are beautiful and it has a wonderful and comfortable atmosphere. It is a great place for young children and teenagers. As a Handicapped person, I was aware that some of the public doors need...

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Helpful?
Thank Joan1931
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Joan1931, Thanks for taking the time to post a review about The Royal Cancun. We always appreciate hearing from our guests regarding their stays and any feedback that they may have. We're glad to learn you noticed the cleanliness of our facilities and you enjoyed a comfortable stay with us. We are passing your comments regarding the doors to...

Minneapolis, Minnesota
Reviewed March 31, 2016

Royal Cancun was a great place to stay for a quick vacation from frosty MN. We (37 years), our toddler (2 yrs), his grandparents (60+), and auntie (30) all found relaxation and enjoyment for 4 days in March. The Staff was incredibly helpful and attentive (could be even more attentive on the hot sands beach) and the rooms were comfortable...

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Helpful?
Thank Adam R
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Adam R, Thank you for taking the time to review your stay with us. We couldn’t be happier to see that your time spent with us was a great experience. We appreciate your feedback and look forward to welcoming you back soon. Best Regards

Hinsdale, Illinois
Reviewed March 30, 2016

Loved that the resort is on a quiet stretch of the beach - the beach is amazing. Everyone is so friendly and helpful. Great for families - if you are looking for nightlife, this is not the place! The 2 bedroom suite was perfect for our family of 5 - kids are 6, 3 and 2. Our oldest 2 kids...

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Helpful?
3Thank Elizabeth K
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Elizabeth K, It’s great to hear from you and thank you so much for your review. We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. Thanks again for the review and we look forward to hopefully seeing you again...

Milwaukee, Wisconsin
Reviewed March 30, 2016

We had a terrible experience at The Royal Cancun. The staff when you check in is uninformed, not helpful and not what you would expect. Expedia rated this hotel 4 starts and we would not give it 1. Our room was damp with a humidifier, the carpet was old and soiled and the room service food we ordered at night...

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2Thank Melanie R
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Melanie R, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage...

Yuma, Arizona
Reviewed March 29, 2016

We have had a great week so far, the food has been amazing, and the excursions have all been well worth the money. The best part is everything is charged to the room so your not having to deal with large sums of cash. All of the staff has been great, Franciso the Bellboy has done a great job keeping...

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Helpful?
Thank davidpadillajr
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear David, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. We're glad to learn our staff's service and cordiality left a great impression on you. We would love to host you again in the future. Best Regards

Belle Mead
Reviewed March 29, 2016

Very good family resort even with my limited experience. The staff is outstanding and very cooperative to most requests, The only downside was having to change our room in the middle of our stay, though we did get a better beach front one.

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Thank 413supriyas
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear 413supriyas, Thank you for taking time to post about our resort. We're glad to learn you enjoyed your recent stay with us and enjoyed our staff's cordiality. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

St. Paul
Reviewed March 29, 2016

We enjoy the ambiance of Royal Cancun. We don't like places that are like high rise hotels. In general the people who work there are very friendly and accommodating. We like the laid back atmosphere and we have gotten to know and become friends with people we meet there over the years.

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Thank johnpA5932KS
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear John, Thanks so much for writing a review about The Royal Cancun. We're glad to read you enjoy our staff's warmth and cordiality. It is wonderful to learn you have made so many friends with the people you've met here throughout the years. We thank you for your continued loyalty and we can't wait to have you back on...

North Tonawanda, New York, United States
Reviewed March 29, 2016

We had done exhaustive research when booking our annual spring break trip. This resort was clean, staff was friendly and very accommodating. The beach was small and there was some seaweed. Also the location of the resort is a little further down the hotel strip from where we'd stayed before. Took us longer to get to the offsite restaurant, Captain's...

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Helpful?
Thank MLE1004
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear MLE1004, Thank you for taking the time to review your stay at The Royal Cancun. We're glad to learn you had a wonderful time during your vacation with us. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Philadelphia, Pennsylvania
Reviewed March 29, 2016

I think the overall average star for this resort is spot on. We stayed at this resort family of 5 with children ages 3, 6, 8 during Spring break in April and here is my synopsis. We had stayed a year and a half earlier at the Melia resort (Paradisus), so some of my remarks include comparisons to Paradisus. Overall:...

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3Thank Can K
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Can K, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us and we're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We look forward to welcoming you again...

Reviewed March 29, 2016 via mobile

We are here now with our 3 kids, twins 12 year olds and a 15 year old. Overall, the resort is good. We are staying in a 2 bedroom/2 bathroom condo. It's is very spacious, quiet, and clean. Pros: Great rooms Good food, but very limited restaurants. Beautiful landscaping Gorgeous flat beach for playing volleyball or any other sport. Don't...

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Helpful?
Thank Melissa P
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Melissa P, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We're glad to hear you liked our spacious rooms and noticed the efforts that our staff put in maintaining our facilities clean. We apologize if our Membership staff was a little too eager to reserve a spot for you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $173 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Cancun All Suites Resort staff and other travelers.
323 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Replace bed with new beds. ”
S9767MQlindad, yesterday | Read review
“Try to get a room on 4/5 floors as you can see over the trees.”
isaiahcooper, 5 days ago | Read review
“A sea view would make your holiday that little bit special”
U6441NWsandrad, 1 week ago | Read review
“we stayed in duplex apartment and it was huge room 1153 excellent view over ocean and pool”
zoet881, 1 week ago | Read review
“2 bedroom villas are beautiful with 2 floors and full ktchen”
T1772ZHlisas, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question