Resort was really nice. Staff were so friendly. Food was good (especially some of their specialty restaurants). We always got a beach chair (which doesn't always happen at beach resorts!). Our room was big and spacious. Only con would be that the bar closes earlier so there wasn't really a chance to sit and have a drink after dinner.
I have been visiting the Royal Cancun for over 20 years and it feels like home when I arrive. Jeremias is always there to great us with a warm welcome- all smiles and laughter. Reynaldo was awaiting our arrival to grad our bags and made sure our room was ready. Even after our first week when we changed over, he was quick to check up on the status of our room and notify us when it was ready. Again, he was there for us to help us move our luggage to our owned weekly villa. When Reynaldo was off, Vincente was always there to help with his pleasant personality. He too is so warm and friendly. Sheila and Jose at the front desk were wonderful, as always, and it was so nice to see familiar faces who treat their members like family. The first week we arrived as interval exchange members, and as with any resort, the II exchanges are usually given villas in the rear of the resort. However, Sheila helped keep our family as close as possible and provide us with 2 great rooms in one of the main buildings directly over the pond. One room was ready upon arrival and the 2nd not too long after. We were quickly greeted by familiar faces, Luiz, Hector, Angel, Eder, Mario, Patricia, Alfredo, Jesus (just to name a few). I was sad to hear about the accidents with Pedro and Aaron, as we missed seeing them this year. Jorge and Carlos at the Pool bar were always there with a drink. And Eder and Angel...cant say enough about them...they knew what we drank and had it ready for us every day. They were always so pleasant and friendly; wonderful personalities...my husband and I loved laughing with them and talking about family and good times. This was the first time I met Neftali, but instantly adored him as well. Another wonderful addition to the kids pool service staff. My kids spend a lot of time this year at the kids club. Sulma and Emily are amazing. They have a great personality to work with kids...very patient. The activities scheduled are interesting, creative, and fun. They really are dedicated to their job and the kids. Alex, Charlie, and Elias provided excellent and fun adult/teen activities. My kids and nieces and nephews loved the canoeing, paddle boarding, pool volleyball and bingo/lotteria. Alex and Elias were a comedic duo always joking around. They were always smiling. My girls even went and bought lotteria in the gift shop because Alex and Elias made it so fun for them. I took Zumba class with Alex every Monday, Wed, and Friday. He led a great class and was always open to new ideas. Elias was still learning, but he was a great addition to the team. Again, he was always smiling and put everyone in a good mood. Thank you to Charlie for recommending canoeing and paddle boarding, as it wasn't something we originally considered doing. Raul was awesome taking my daughter, nephew, and myself out in the mini catamaran. we jumped off to swim the in crystal green. blue waters but I couldn't get back on. Raul was able to manipulate a pulley with the string to use as a makeshift ladder and helped me back on the boat while pulling me up as well. He definitely got a workout. LOL Let me give credit to the cleaning staff who work so hard to maintain the resort. They cleaned the rooms daily and not just cleaned, actually sprayed and wiped down everything...even the bars and in between on the porch/balcony, and then sanitized with a special spray machine. This is a 5 star superb resort. The food at the pool bar was fantastic..always a delicious meal and somethin to choose from for the entire family. The Palapa had great service . We were there every day for breakfast and had a wonderful experience with Jesus, Hector, Ramero (new addition in training) , Miguel, Olisio.and Mikay. There are so many more staff that I didn't include just because there are too many to name, but each one was superb. WE extremely enjoyed karaoke night on Monday. La Trattoria was exquisite. THe food was amazing . We went back several times because there was so many options on the menu we wanted to try. After dinner, my husband and I would sit at the bar and talk with Antonio. He was so nice and friendly and we loved seeing him each night. I hope he stays at that location when we return next year! So some minor tweaks that should be addressed by management. The gym only has 2 treadmills and those are often the hot equipment. There is a manual treadmill that no one uses that should be removed and replaced with an updated treadmill. Also, there is a stepped that is roped off and has been roped off from the last time we arrived, which was a year ago. Come on...get it fixed or remove it and replace with other equipment please. Also, the wifi! Royal Resorts..Why did you change the wifi?? For years each unit had its own wifi and password and it worked perfectly. This year things changed and it was changed to a universal unsecure wifi. Was the security certificate not renewed? If you have a firewall on the computer you may not be able to log into the unsecure wifi. Also, once I connected my roku I would receive messages that someone's ipad is trying to log in and a security code would come across my screen. Not very safe at all! I also noticed on Sundays specifically, or other evenings when there was a lot of traffic the wifi wouldnt work. I would get kicked off of a device and not be able to log in until the next morning. Royal Resorts..please listen to your members and go back to the old wifi system. All in all we had a wonderful 2 weeks stay and can't wait until next year!…
Beautiful resort!! The water aerobics are fantastic with Andrea and Felix!! Food and drink have been wonderful!! Service is excellent!! Very clean!! View from the palapa watching the boats and people on the beach is the best!!
I had such a great time at this hotel, lying in front of the pool with a beer in my hand. My kids had a blast at the kids club with yazmine, monse and charlie. They did a great job with the pinata party. Thank you all!!
One of the best vacation properties in Cancun, the hurricans 2 yrs ago did a number on their beach and they have not replaced it yet, it has caused them to not have their welcome beach party and taco party and no room for beach volleyball. The cleaniness, staff and layout are exceptional. Beautiful views and on non windy side of island so you don't have rolling waves but safe to go into ocean as no undertoe.
I personally love this location. We were not on the all inclusive plan as we like to explore different food/drink venues however the food and service was good here. So relaxing and a good venue if you have small children as this property sits on the lagoon side. The room we had was perfect and all the staff were excellent, friendly and very helpful.
We've been vacationing at the Royal Resorts for 25 years, sometimes for multiple weeks at a time, and usually reserve a week for a family reunion.. The facilities are well maintained and always very clean. The staff is friendly, and the service is always outstanding. Couldn't ask for a better vacation.
the meals are full of every culture taste and the waiters are always available for every change or requests. The activities are suitable for every age and theres a gym with essential machines and dumbells to keep you trained
The royal Cancun is an amazing resort with a beautiful beach and employees. The restaurants are very good as-well as many activities run by Andrea and Filex who are very nice and entertaining. Andrea always plays in the activities and makes them extra fun. I went to salsa class where her and filex taught me the basics of the beautiful salsa dance! 10/10 resort
I was very pleased that Yazmin and Monse entertained and watched our daughter while we were vacationing at the Royal Cancun. Excellent job! The activities were very entertaining and kept our daughter’s boredom at bay.