We love Building 4 because it is equally close to the Bay and the Pool, but each location has its own special charms. The villas overlooking the herb garden are also lovely, and being in the general area of the convenience store, La Tienda is always helpful. You just can't go wrong.
I have been visiting the Royal Cancun for over 20 years and it feels like home when I arrive. Jeremias is always there to great us with a warm welcome- all smiles and laughter. Reynaldo was awaiting our arrival to grad our bags and made sure our room was ready. Even after our first week when we changed over, he was quick to check up on the status of our room and notify us when it was ready. Again, he was there for us to help us move our luggage to our owned weekly villa. When Reynaldo was off, Vincente was always there to help with his pleasant personality. He too is so warm and friendly. Sheila and Jose at the front desk were wonderful, as always, and it was so nice to see familiar faces who treat their members like family. The first week we arrived as interval exchange members, and as with any resort, the II exchanges are usually given villas in the rear of the resort. However, Sheila helped keep our family as close as possible and provide us with 2 great rooms in one of the main buildings directly over the pond. One room was ready upon arrival and the 2nd not too long after. We were quickly greeted by familiar faces, Luiz, Hector, Angel, Eder, Mario, Patricia, Alfredo, Jesus (just to name a few). I was sad to hear about the accidents with Pedro and Aaron, as we missed seeing them this year. Jorge and Carlos at the Pool bar were always there with a drink. And Eder and Angel...cant say enough about them...they knew what we drank and had it ready for us every day. They were always so pleasant and friendly; wonderful personalities...my husband and I loved laughing with them and talking about family and good times. This was the first time I met Neftali, but instantly adored him as well. Another wonderful addition to the kids pool service staff. My kids spend a lot of time this year at the kids club. Sulma and Emily are amazing. They have a great personality to work with kids...very patient. The activities scheduled are interesting, creative, and fun. They really are dedicated to their job and the kids. Alex, Charlie, and Elias provided excellent and fun adult/teen activities. My kids and nieces and nephews loved the canoeing, paddle boarding, pool volleyball and bingo/lotteria. Alex and Elias were a comedic duo always joking around. They were always smiling. My girls even went and bought lotteria in the gift shop because Alex and Elias made it so fun for them. I took Zumba class with Alex every Monday, Wed, and Friday. He led a great class and was always open to new ideas. Elias was still learning, but he was a great addition to the team. Again, he was always smiling and put everyone in a good mood. Thank you to Charlie for recommending canoeing and paddle boarding, as it wasn't something we originally considered doing. Raul was awesome taking my daughter, nephew, and myself out in the mini catamaran. we jumped off to swim the in crystal green. blue waters but I couldn't get back on. Raul was able to manipulate a pulley with the string to use as a makeshift ladder and helped me back on the boat while pulling me up as well. He definitely got a workout. LOL Let me give credit to the cleaning staff who work so hard to maintain the resort. They cleaned the rooms daily and not just cleaned, actually sprayed and wiped down everything...even the bars and in between on the porch/balcony, and then sanitized with a special spray machine. This is a 5 star superb resort. The food at the pool bar was fantastic..always a delicious meal and somethin to choose from for the entire family. The Palapa had great service . We were there every day for breakfast and had a wonderful experience with Jesus, Hector, Ramero (new addition in training) , Miguel, Olisio.and Mikay. There are so many more staff that I didn't include just because there are too many to name, but each one was superb. WE extremely enjoyed karaoke night on Monday. La Trattoria was exquisite. THe food was amazing . We went back several times because there was so many options on the menu we wanted to try. After dinner, my husband and I would sit at the bar and talk with Antonio. He was so nice and friendly and we loved seeing him each night. I hope he stays at that location when we return next year! So some minor tweaks that should be addressed by management. The gym only has 2 treadmills and those are often the hot equipment. There is a manual treadmill that no one uses that should be removed and replaced with an updated treadmill. Also, there is a stepped that is roped off and has been roped off from the last time we arrived, which was a year ago. Come on...get it fixed or remove it and replace with other equipment please. Also, the wifi! Royal Resorts..Why did you change the wifi?? For years each unit had its own wifi and password and it worked perfectly. This year things changed and it was changed to a universal unsecure wifi. Was the security certificate not renewed? If you have a firewall on the computer you may not be able to log into the unsecure wifi. Also, once I connected my roku I would receive messages that someone's ipad is trying to log in and a security code would come across my screen. Not very safe at all! I also noticed on Sundays specifically, or other evenings when there was a lot of traffic the wifi wouldnt work. I would get kicked off of a device and not be able to log in until the next morning. Royal Resorts..please listen to your members and go back to the old wifi system. All in all we had a wonderful 2 weeks stay and can't wait until next year!…
The Resort has a lovely setting on the beach. From our balcony we can see the sea & boats. The gardens are lovely & very well tended every day. All of the staff are very friendly, Gregorio has looked after us very well this week. We have fresh bedding & towels daily. We haven’t eaten on site, mainly because we like self catering. The Super Chedrai is excellent, their rotisserie chicken was excellent- better than at home. The Guacamole was the best we have eaten, disappointed they had run out yesterday afternoon- our own fault for being late shoppers after a 90 minute Holistic massage. We enjoyed the aqua aerobics & the Salsa lesson. Reception staff are also very helpful. We have been here 1 week with 1 more week to go.
I've literally been going to Royal Cancun since I was 7 years old. So much of the same staff remembers my families names and treats us great. I have joined my dad in investing in Royal at the new Uno but will always still go and spend time at Royal Cancun as the family tradition is to have Thanksgiving dinner on that beach at the Palapa every year.
The resort is very nicely situated on the bay hence don't get the turbulence of the ocean side . Quite , relaxing and low keyed . The resort is extremely well maintained in a Mexican Hacienda style . Staff are friendly and welcome us back year after year .
enjoyed the stay. all inclusive. did nothing but relaxing. everything went well. kids love the stay. one thing i will tell my friends before i introduce them your hotel is that you charge extra: $415 sth for kids between 12-18. which you didn't mention when i book your hotel. these charges should be included when i book your hotel ; not when i am right there inside your hotel. it makes your customer feels like we get tricked.
Location, location, location! The Royal Cancun Hotel in a few words is dated but comfortable and clean. Remember that reviews are very subjective and depends deeply on the way the guest have traveled or not. I stayed solo in an oceanfront villa/loft with 2/2 for up to 8 people. It was only me and my daughter who lives there and visited me once because I was out the whole day visiting friends or going to timeshare presentations (I love them). The suite has fully equipped kitchen and a big refrigerator, living area with 2 murphy beds, dining area, 1 room downstairs with 2 double beds and the master upstairs with a king size bed (btw, all beds are flat and hard like a rock. I slept on all of them, linens are so thin they look like an X-ray and pillows look like cement bags! what a disgrace!) a terrace overlooking the Caribbean sea where you can watch the sunrise everyday. Staff is friendly, attentive and courteous. Downturn is that at reception once you checked in the clerk ask you to leave a deposit of $370 dlls (some other hotels in Mexico ask you for a $100 a day deposit and pay it upfront!) or $7500 pesos in case of any "incidentals" or if you want to buy anything at the Market place onsite and no option to say No thank you! It is mandatory or you can't go to your room! This is a malpractice that hotels in Mexico are getting very used to it. If it is a Debit, money comes back right away at check out but if it is a Credit card, money comes back to you five days after you checked out and too late for a claim if there was a mistake. So, in case you travel in a tight budget, it will leave you with no money for activities. tours or your precious beer! Cheers! …
Had a great week at the royal cancun. The property is beautiful and kept very clean! Everyone is great especially the activities team! They were tons of fun at bingo, blackjack, and poker. Special shout out to Carlos for taking me and my 2 kids on the best kayaking trip I have every been on. We all enjoyed it so much!!! Thank you royal cancun
Calling out great staff @ Royal Cancun ...social staff Corina, Juan, Elias ... Antonio(concierge ), Vincent (porter) for providing the "wow" experience. Front desks could just a little help on busy Saturdays only one persons assigned for currency exchange would be great to have everyone trained.
The Royal Cancun is a wonderful place for a family vacation, this year we celebrated my husbands birthday and the Housekeeping Staff went above and beyond- decorated our villa so beautifully! The Trattoria restaurant had a birthday surprise for him as well. We can’t say enough good things about all the staff and managers, it would take too long. Muchas Gracias to all!