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The Royal Cancun All Suites Resort

#23 of 180 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
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The Royal Cancun All Suites Resort
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1,802 Reviews from our TripAdvisor Community

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Showing 1,485: English reviews
Watkinsville, Georgia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Overall, this place is an excellent choice if you are traveling with children of all ages. We spent the week with our two kids (10 and 15) and had a great time. The villa was very spacious and comfortable, and fully equipped with a kitchen, two balconies, and two baths. We did the all inclusive meals and the food was... More 

Helpful?
Thank Cecilia2011J
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From our arrival to the last day, My family of nine had a great time. Ages 18 to 62 enjoyed the great food, drinks and views from the resort. The best part was the always smiling and helpful staff. We all felt safe and cared for at every step. So many to name. Pedro at the bar, Ignacio at the... More 

Helpful?
Thank Kurt T
Norwalk
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pros: free room upgrade, clean, comfortable, nice, food was ok. Cons: only two restaurants on site, one with very limited seating, shuttle to other resorts/restaurants was inconvenient and only came every two hours in the evening. The room service menu was very limited, not even including a veggie option as a side dish. When we asked for one, we were... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Kclan4family
Bay Saint Louis, Mississippi
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We are members of the Royal resorts and we could not think of a better place to go on our vacation each year! The resort is absolutely beautiful. The grounds and buildings are kept at the very highest level of maintenance, meaning you feel like it is a new resort, when in actuality it is Almost 40 years old. The... More 

Helpful?
Thank jradams59
Elkridge
1 review
4 of 5 stars Reviewed 4 days ago NEW

They resort is very well maintained, a bit old and could use an update in the lobby, which was lack luster! Food was just ok. David at the activity desk was great. If you are looking for a wow factor, this is not that kind of resort. The suites are very comfortable for a family. The beach was beautiful. Nothing... More 

Review collected in partnership with this hotel

Helpful?
Thank 559alisonk
Silver Spring, Maryland
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our family greatly enjoyed our recent stay at the Royal Cancun. We did opt for the all-inclusive package and found the food at this location and at all of the Royal accommodations in Cancun to be of very good quality. We've done all-inclusive packages at other Cancun resorts, and found Royal Cancun and the other Royal resorts to be a... More 

Helpful?
Thank Steve E
Fort Lauderdale, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The place is clean and well kept. We had the all inclusive package. The service was good and prompt but the quality of food overall was below average. Except for the Captain Coves (restaurant outside the property but included in the all inclusive package) which was the best meal we had in the two days we stayed there. Our suite... More 

Helpful?
Thank aliasma
Cristóbal G, Online Community Care coordinator at The Royal Cancun All Suites Resort, responded to this review

Dear Aliasma, Thank you for taking time to post about your experience in The royal Cancun. We always strive to provide the highest satisfaction rates to our guests and visitors and we're sorry to learn we fell short of this goal with you. Our restaurants and kitchens are certified with Distintivo H which is a quality certification by Mexican Ministry... More 

Elmont, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I went to the Royal Sands in April then I visited the Royal Cancun in July. Maybe my review is a little skewed because I stayed at the Sands first but... The service was not great at the Cancun. When I say service, I mean waiter service at the pool area. The beach is also very shallow and really only... More 

Review collected in partnership with this hotel

Helpful?
1 Thank williamcN9437OF
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear William, Thank you so much for taking the time to review your recent vacation stay at The Royal Cancun. We're glad to learn you had an overall nice stay with us. I'm sharing your comments about the waiter service at the pool area with the appropriate channels. We are constantly working to improve the experience of our guests, and... More 

Marrieta
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I did a search and paid for an ALL INCLUSIVE resort. The resort was beautiful, the staff was friendly, but it was not all inclusive. The OUTDOOR buffet was part of the buffet but if you wanted anything special off the menu, there was a surcharge. Plus, there was a menu and an extension available to the royal express and... More 

Review collected in partnership with this hotel

Helpful?
3 Thank Katie L
Cristóbal G, Online Community Care Coordinator at The Royal Cancun All Suites Resort, responded to this review

Dear Katie, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels and we thank you for letting us know we can improve even further. In averge, 5% of the dishes in our menus have a symbolic surcharge. We're sharing your comments about the menu with our design... More 

Hastings, Nebraska
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Room was wonderful. Staff was great. Overall great place to stay. Great view. This is a timeshare and all inclusive or not place so you have to have your wristband on at all times and have your room key which who wouldn't anyway. Not a big deal. Food was great. We like to go to different places but if we... More 

Helpful?
Thank shelly5383
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Shelly, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We look forward to welcoming you back soon. Warm Regards. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $172 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 On the Beach Hotel in Cancun
#23 Luxury Hotel in Cancun
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