The Royal Cancun All Suites Resort
Kukulcan Boulevard Km 4.5 Hotel Zone Lotes C2 & C2A, Cancun 77500 Mexico
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About
#45 of 272 hotels in Cancun
Location
4.5
Cleanliness
4.8
Service
4.6
Value
4.5
Travelers' Choice
GreenLeaders Gold level
The perfect family hideaway is yours at The Royal Cancun, a lovely Cancun hotel offering both All-Inclusive plan and European plan. Boasting impeccable gardens and recently refurbished buildings that evoke a traditional Mexican village, and delighting guests yearning for a sunny beach with turquoise waters in the Hotel Zone of Cancun, only 5 minutes from the best shopping malls of the area. Our staff offers impeccable service to give you memorable days and moments during your Cancun vacation. The sheltered beach and shallow waters of the Caribbean Sea are safe and perfect for the little ones. Enjoy relaxing days with your family and all the benefits of our All-Inclusive plan. Also, take advantage of the free access to the sister resort The Royal Sands -only 10 minutes away- where you can enjoy the delicious cuisine and beverages offered in its restaurants and bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Boating
Canoeing
Diving
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Fishing
Karaoke
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Couples massage
Facial treatments
Head massage
Massage
Concierge
Convenience store
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Microwave
Oven
Refrigerator
Stovetop
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
24Restaurantswithin 0.75 miles
15Attractionswithin 0.75 miles
Contact
Kukulcan Boulevard Km 4.5 Hotel Zone Lotes C2 & C2A, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
4061Reviews495Q+A100Room tips
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We love Building 4 because it is equally close to the Bay and the Pool, but each location has its own special charms. The villas overlooking the herb garden are also lovely, and being in the general area of the convenience store, La Tienda is always helpful. You just can't go wrong.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
I have been visiting the Royal Cancun for over 20 years and it feels like home when I arrive. Jeremias is always there to great us with a warm welcome- all smiles and laughter. Reynaldo was awaiting our arrival to grad our bags and made sure our room was ready. Even after our first week when we changed over, he was quick to check up on the status of our room and notify us when it was ready. Again, he was there for us to help us move our luggage to our owned weekly villa. When Reynaldo was off, Vincente was always there to help with his pleasant personality. He too is so warm and friendly. Sheila and Jose at the front desk were wonderful, as always, and it was so nice to see familiar faces who treat their members like family. The first week we arrived as interval exchange members, and as with any resort, the II exchanges are usually given villas in the rear of the resort. However, Sheila helped keep our family as close as possible and provide us with 2 great rooms in one of the main buildings directly over the pond. One room was ready upon arrival and the 2nd not too long after. We were quickly greeted by familiar faces, Luiz, Hector, Angel, Eder, Mario, Patricia, Alfredo, Jesus (just to name a few). I was sad to hear about the accidents with Pedro and Aaron, as we missed seeing them this year. Jorge and Carlos at the Pool bar were always there with a drink. And Eder and Angel...cant say enough about them...they knew what we drank and had it ready for us every day. They were always so pleasant and friendly; wonderful personalities...my husband and I loved laughing with them and talking about family and good times. This was the first time I met Neftali, but instantly adored him as well. Another wonderful addition to the kids pool service staff. My kids spend a lot of time this year at the kids club. Sulma and Emily are amazing. They have a great personality to work with kids...very patient. The activities scheduled are interesting, creative, and fun. They really are dedicated to their job and the kids. Alex, Charlie, and Elias provided excellent and fun adult/teen activities. My kids and nieces and nephews loved the canoeing, paddle boarding, pool volleyball and bingo/lotteria. Alex and Elias were a comedic duo always joking around. They were always smiling. My girls even went and bought lotteria in the gift shop because Alex and Elias made it so fun for them. I took Zumba class with Alex every Monday, Wed, and Friday. He led a great class and was always open to new ideas. Elias was still learning, but he was a great addition to the team. Again, he was always smiling and put everyone in a good mood. Thank you to Charlie for recommending canoeing and paddle boarding, as it wasn't something we originally considered doing. Raul was awesome taking my daughter, nephew, and myself out in the mini catamaran. we jumped off to swim the in crystal green. blue waters but I couldn't get back on. Raul was able to manipulate a pulley with the string to use as a makeshift ladder and helped me back on the boat while pulling me up as well. He definitely got a workout. LOL Let me give credit to the cleaning staff who work so hard to maintain the resort. They cleaned the rooms daily and not just cleaned, actually sprayed and wiped down everything...even the bars and in between on the porch/balcony, and then sanitized with a special spray machine. This is a 5 star superb resort. The food at the pool bar was fantastic..always a delicious meal and somethin to choose from for the entire family. The Palapa had great service . We were there every day for breakfast and had a wonderful experience with Jesus, Hector, Ramero (new addition in training) , Miguel, Olisio.and Mikay. There are so many more staff that I didn't include just because there are too many to name, but each one was superb. WE extremely enjoyed karaoke night on Monday. La Trattoria was exquisite. THe food was amazing . We went back several times because there was so many options on the menu we wanted to try. After dinner, my husband and I would sit at the bar and talk with Antonio. He was so nice and friendly and we loved seeing him each night. I hope he stays at that location when we return next year! So some minor tweaks that should be addressed by management. The gym only has 2 treadmills and those are often the hot equipment. There is a manual treadmill that no one uses that should be removed and replaced with an updated treadmill. Also, there is a stepped that is roped off and has been roped off from the last time we arrived, which was a year ago. Come on...get it fixed or remove it and replace with other equipment please. Also, the wifi! Royal Resorts..Why did you change the wifi?? For years each unit had its own wifi and password and it worked perfectly. This year things changed and it was changed to a universal unsecure wifi. Was the security certificate not renewed? If you have a firewall on the computer you may not be able to log into the unsecure wifi. Also, once I connected my roku I would receive messages that someone's ipad is trying to log in and a security code would come across my screen. Not very safe at all! I also noticed on Sundays specifically, or other evenings when there was a lot of traffic the wifi wouldnt work. I would get kicked off of a device and not be able to log in until the next morning. Royal Resorts..please listen to your members and go back to the old wifi system. All in all we had a wonderful 2 weeks stay and can't wait until next year!…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: This resort is on the quiet side of Cancun. So if you're looking for a party atmosphere, this...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alberto Vicente Martinez, Owner at The Royal Cancun All Suites Resort
Responded Sep 9, 2022
Dear Trina W. We're glad to receive your comments about your experience in The Royal Cancun. It is our goal to provide genuine and personal service to all our members and we are pleased to have met your expectations during your recent visit. We appreciate your kind comment about all our staff, we have taken note of the names mentioned and we have shared your nice comments with them. It is a pleasure to be part of your memorable moments in the Mexican Caribbean and we are happy to continue providing you with the high standards of service and comfort that we have held with you for over 20 years. We value your feedback to improve and we have shared it with the proper department. We look forward to welcoming you soon to your home away from home. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Resort has a lovely setting on the beach. From our balcony we can see the sea & boats. The gardens are lovely & very well tended every day. All of the staff are very friendly, Gregorio has looked after us very well this week. We have fresh bedding & towels daily. We haven’t eaten on site, mainly because we like self catering. The Super Chedrai is excellent, their rotisserie chicken was excellent- better than at home. The Guacamole was the best we have eaten, disappointed they had run out yesterday afternoon- our own fault for being late shoppers after a 90 minute Holistic massage. We enjoyed the aqua aerobics & the Salsa lesson. Reception staff are also very helpful. We have been here 1 week with 1 more week to go.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I've literally been going to Royal Cancun since I was 7 years old. So much of the same staff remembers my families names and treats us great. I have joined my dad in investing in Royal at the new Uno but will always still go and spend time at Royal Cancun as the family tradition is to have Thanksgiving dinner on that beach at the Palapa every year.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The resort is very nicely situated on the bay hence don't get the turbulence of the ocean side . Quite , relaxing and low keyed . The resort is extremely well maintained in a Mexican Hacienda style . Staff are friendly and welcome us back year after year .
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
enjoyed the stay. all inclusive. did nothing but relaxing. everything went well. kids love the stay. one thing i will tell my friends before i introduce them your hotel is that you charge extra: $415 sth for kids between 12-18. which you didn't mention when i book your hotel. these charges should be included when i book your hotel ; not when i am right there inside your hotel. it makes your customer feels like we get tricked.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Location, location, location! The Royal Cancun Hotel in a few words is dated but comfortable and clean. Remember that reviews are very subjective and depends deeply on the way the guest have traveled or not. I stayed solo in an oceanfront villa/loft with 2/2 for up to 8 people. It was only me and my daughter who lives there and visited me once because I was out the whole day visiting friends or going to timeshare presentations (I love them). The suite has fully equipped kitchen and a big refrigerator, living area with 2 murphy beds, dining area, 1 room downstairs with 2 double beds and the master upstairs with a king size bed (btw, all beds are flat and hard like a rock. I slept on all of them, linens are so thin they look like an X-ray and pillows look like cement bags! what a disgrace!) a terrace overlooking the Caribbean sea where you can watch the sunrise everyday. Staff is friendly, attentive and courteous. Downturn is that at reception once you checked in the clerk ask you to leave a deposit of $370 dlls (some other hotels in Mexico ask you for a $100 a day deposit and pay it upfront!) or $7500 pesos in case of any "incidentals" or if you want to buy anything at the Market place onsite and no option to say No thank you! It is mandatory or you can't go to your room! This is a malpractice that hotels in Mexico are getting very used to it. If it is a Debit, money comes back right away at check out but if it is a Credit card, money comes back to you five days after you checked out and too late for a claim if there was a mistake. So, in case you travel in a tight budget, it will leave you with no money for activities. tours or your precious beer! Cheers! …
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Date of stay: September 2022
Value
Location
Service
Room Tip: Family oriented resort. Best for families. Basic not luxury but enough for a pleasant holiday in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alberto Vicente Martinez, Owner at The Royal Cancun All Suites Resort
Responded 6 days ago
Dear ELDIABLOU, Thank you for taking the time to write a review about your recent stay at The Royal Cancun. We are delighted to learn that you enjoyed the clean facilities, the well-equipped villas, the friendliness of our staff, and the stunning views. Our staff always strive to provide our guests with the best service and attention, and we regret to have met your expectations in this area. As you mention, a deposit is required at the moment of check-in. This deposit is refunded at check-out, as long as there are no incidental charges during the stay. We've made sure to share this information in all our communication channels and we apologize for any inconvenience this policy may have caused. We hope we have the opportunity to welcome you back on your next visit to the Mexican Caribbean and provide you with a better vacation experience according to the high standards of service we have held in our resort for 45 years. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Had a great week at the royal cancun. The property is beautiful and kept very clean! Everyone is great especially the activities team! They were tons of fun at bingo, blackjack, and poker. Special shout out to Carlos for taking me and my 2 kids on the best kayaking trip I have every been on. We all enjoyed it so much!!! Thank you royal cancun
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alberto Vicente Martinez, Owner at The Royal Cancun All Suites Resort
Responded 1 week ago
Dear Nicole A, Thank you for your kind comments about your experience at The Royal Cancun. We are pleased to read that you enjoyed the amazing service and attention of our staff, especially Carlos. We will be happy to share your comments with him and his managers. We look forward to hosting you and your family soon. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Calling out great staff @ Royal Cancun ...social staff Corina, Juan, Elias ... Antonio(concierge ), Vincent (porter) for providing the "wow" experience. Front desks could just a little help on busy Saturdays only one persons assigned for currency exchange would be great to have everyone trained.
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alberto Vicente Martinez, Owner at The Royal Cancun All Suites Resort
Responded 4 days ago
Dear Chris, Thank you for taking the time to review your stay at The Royal Cancun. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations. We are glad to know that you enjoyed the special service of Corina, Juan, Elías, Antonio, and Vincent. We are convinced that our staff is essential in our hospitality and we are glad to find out that they are doing a fantastic job. It is excellent to know that we have provided you and your family with incredible memories. We look forward to hosting you again soon. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Margaret H wrote a review Nov 2022
The Royal Cancun is a wonderful place for a family vacation, this year we celebrated my husbands birthday and the Housekeeping Staff went above and beyond- decorated our villa so beautifully! The Trattoria restaurant had a birthday surprise for him as well. We can’t say enough good things about all the staff and managers, it would take too long. Muchas Gracias to all!
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$207 - $415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal cancun hotel cancun, international hotel cancun, club international cancun, international resort cancun, international club cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
201
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Claim Your ListingTHE ROYAL CANCUN ALL SUITES RESORT $155 ($̶4̶4̶5̶) - Updated 2022 Prices & Resort (All-Inclusive) Reviews - Mexico
Frequently Asked Questions about The Royal Cancun All Suites Resort
Which popular attractions are close to The Royal Cancun All Suites Resort?
Nearby attractions include Parroquia de Cristo Resucitado (0.5 miles), Pirate Show Cancun Jolly Roger (0.3 miles), and Torre Escenica (0.3 miles).
What are some of the property amenities at The Royal Cancun All Suites Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Cancun All Suites Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Cancun All Suites Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Cancun All Suites Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Cancun All Suites Resort?
Conveniently located restaurants include The White Box, Cocoa Grill & Seafood Restaurante, and Maki Taco.
Are there opportunities to exercise at The Royal Cancun All Suites Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does The Royal Cancun All Suites Resort have an airport shuttle?
Yes, The Royal Cancun All Suites Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Royal Cancun All Suites Resort have airport transportation?
Yes, The Royal Cancun All Suites Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Royal Cancun All Suites Resort?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at The Royal Cancun All Suites Resort?
The staff speaks multiple languages, including English and Spanish.