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The Royal Cancun All Suites Resort

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#24 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Cancun All Suites Resort
The Royal Cancun All Suites Resort
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1,963 Reviews from our TripAdvisor Community

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Showing 1,613: English reviews
Myrtle Beach, South Carolina
Reviewed yesterday NEW

From the moment we arrived, we were treated like royal guests; a personal concierge was assigned to us, the maid delivered fresh terry clothed robes to our door, the unit was immaculately cleaned with attention to every detail, the service and food at the restaurant exceeded our expectations, and the grounds were landscaped with the flair of a designer. The...

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Thank reymoore21
Reviewed yesterday NEW

I will start by saying I had no interest in staying in Cancun. I kind of thought of it a lot of high rise huge hotels on a strip , and that is not untrue, but then there is The Royal Cancun. It is just a small complex 4 or 5 floors high. The hotel is in great condition considering...

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Thank paulacf
Tusket, Canada
Reviewed 4 days ago NEW

Staff are excellent and helpful, Good food, clean and nice atmosphere. The beach is in good condition and kept clean. There are water sports available at the resort for your use. There is also located near by jet skies for hire. Capt. Hook boats are within walking distance for a sailing dinner theater.

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Helpful?
Thank Christopher K
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Christopher K, It’s great to hear from you and thank you so much for your review. We always appreciate feedback from each and every one of our guests. We’re thrilled to hear that The Royal Cancun was the perfect location to host your recent getaway. Our location is just one of the perks that we are proud to offer...

Verdun
Reviewed 6 days ago NEW

Relax first day then visit Mayan treasures and Isla Mujeres. Go enjoy Ixcaret zoo and show. That Resort is for families who appreciate home cooking. Grocery stores are near and with a lot of variety of foods. Most of all: the excellence of the service by real joyful people.

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Helpful?
2Thank 932diana2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Diana, Thank you for reviewing your recent visit to The Royal Cancun. We’re so happy to hear that you had a great vacation. We hope that you made some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious villas are a great way to end an eventful...

Toledo
Reviewed 1 week ago

You ask a lot of a person who is trying to assist you with a review; I will not do your survey any more. It is a great personable resort. A lot of nice resort sponsored activities. Staff service is good.

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Helpful?
Thank Paul H
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Paul H, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We're pleased to hear that you enjoyed your stay. We would love to host you again in the future. Best Regards.

Milwaukee
Reviewed 1 week ago

The service was excellent. Staff was very friendly and kind. Room was very clean and up to date. Maid services the best. The beach was beautiful, clean and quiet. No large waves. The view was fantastic and breathtaking..

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Helpful?
Thank E7516LFkatherinep
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Katherine, Thank you so much for taking the time to review your stay with us. We're pleased to hear that you enjoyed your stay. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We look forward to welcoming you back soon. Warm Regards.

Davenport
Reviewed 1 week ago

The property itself was nice, but Wifi very slow, especially because we needed it for work. Expensive gym and golf. Food was not excellent, but the pool area was nice. Most of the staff was very friendly and helpful.

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Helpful?
Thank kennethh354
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Kenneth, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate you letting us know...

Pollock, Louisiana
Reviewed 1 week ago

What a wonderful place! It's beautifully maintained, well-appointed, and the staff are second to none. Laura at the front desk, along with Aaron, Abustos, Ernesto, Hector, and Armando left us spoiled and wanting for nothing. We cannot wait to return. We enjoyed the family atmosphere and the opportunity to take the shuttle to the Royal Sands, a beautiful sister resort....

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Helpful?
Thank dsavoy2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear dsavoy2016, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your Thanksgiving break at The Royal Cancun and we look forward...

Buffalo Grove
Reviewed 1 week ago

The rooms are excellent. This was our 4th trip to Cancun. We stayed at different hotels. Royal Cancun and royal sands have the best rooms. They have many options on restaurants, but sometimes you have to take their shuttle to offsite restaurants. The only show they had was Monday night at Pancho Willis. You have to make reservation early. I...

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Helpful?
Thank Zhifeng C
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Zhifeng C, Thank you for taking the time to review your stay with us at The Royal Cancun. We’re happy to hear that you were able to find more room and more value out of a stay with us. It’s great that you were able to enjoy the amenities around the resort. We apologize for the experience you had...

Newport News, Virginia
Reviewed 1 week ago

Clean property, nice staff. Bad beach, terrible food. Stayed for a week with my family. The restaurants were poor to say the least which is a shame because the service was excellent. If you are looking for a beautiful beach with blue water, keep looking, it is not here.

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2Thank karmaguy38
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear karmaguy38, Thank you for writing a review of your stay with us. We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guests satisfaction and we're disappointed to hear we didn't achieve this goal with you. We're sharing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $174 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Cancun All Suites Resort staff and other travelers.
262 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Lagoon views rival ocean views.”
 of 5 bubbles reymoore21, yesterday | Read review
“beach front if possible!!”
 of 5 bubbles TexasTraveler1977, 1 week ago | Read review
“If the ocean vies room is too pricey, try the pool side rooms on the upper floor, so you could may have partial vies of ocean.”
 of 5 bubbles 882junl, 2 weeks ago | Read review
“The aircon in our room was like having a jet engine in our room. The 2 bedroom suite was excellent apart from the air con. ”
 of 5 bubbles shanek610, 2 weeks ago | Read review
“Would like better mattresses on the bed and better bedspreads. A bit dated ,but so clean and the daily made service and room service was top notch!! ”
 of 5 bubbles shawnr125, 2 weeks ago | Read review
5 of 5
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