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The Royal Cancun All Suites Resort

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Traveler (2559)
360
Panoramas (14)
Pool & Beach (764)
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About

#15 of 44 all-inclusives in Cancun
Location
4.5
Cleanliness
4.8
Service
4.6
Value
4.5
Travelers' Choice
GreenLeaders Gold level
The perfect family hideaway is yours at The Royal Cancun, a lovely Cancun hotel offering both All-Inclusive plan and European plan. Boasting impeccable gardens and recently refurbished buildings that evoke a traditional Mexican village, and delighting guests yearning for a sunny beach with turquoise waters in the Hotel Zone of Cancun, only 5 minutes from the best shopping malls of the area. Our staff offers impeccable service to give you memorable days and moments during your Cancun vacation. The sheltered beach and shallow waters of the Caribbean Sea are safe and perfect for the little ones. Enjoy relaxing days with your family and all the benefits of our All-Inclusive plan. Also, take advantage of the free access to the sister resort The Royal Sands -only 10 minutes away- where you can enjoy the delicious cuisine and beverages offered in its restaurants and bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Boating
Canoeing
Diving
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Fishing
Karaoke
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Couples massage
Facial treatments
Head massage
Massage
Concierge
Convenience store
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Microwave
Oven
Refrigerator
Stovetop
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Charming
Languages Spoken
English, Spanish
Hotel links
Special Price:47%OFF All Inclusive + Transfer & Credits!

Location

Kukulcan Boulevard Km 4.5 Hotel Zone Lotes C2 & C2A, Cancun 77500 Mexico
Name/address in local language
The Royal Cancun All Suites Resort
4.5
4.5 of 5 bubbles4,552 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Royal Cancun All Suites Resort is celebrated for its spacious and immaculate rooms nestled in a prime location close to serene beaches and convenient transport. Guests often commend the warm and professional service, though some have encountered delays. The resort's atmosphere is noted for its tranquility and family-friendly vibe, yet external noise can sometimes mar the peace. While the array of amenities and the overall cleanliness receive high marks, the value proposition has been questioned due to additional charges and a lack of food variety.
Location
Convenient
Atmosphere
Tranquil
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Friendly
Amenities
Satisfactory
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4,552Reviews505Q+A100Room tips
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RobbCarole wrote a review Yesterday
Orleans, Ontario96 contributions6 helpful votes
The motto of at Royal Resorts Cancun is “ welcome home” and they mean it sincerely. Particularly at the main entrance, Vicente greets you with a broad smile, shakes your hand and takes your bags to your villa. From then on, it’s paradise. Thanks Vicente for always being there!!
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Date of stay: March 2024
Value
Rooms
Location
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Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Trina W wrote a review Aug 2022
32 contributions52 helpful votes
Hotel's Favorite
I have been visiting the Royal Cancun for over 20 years and it feels like home when I arrive. Jeremias is always there to great us with a warm welcome- all smiles and laughter. Reynaldo was awaiting our arrival to grad our bags and made sure our room was ready. Even after our first week when we changed over, he was quick to check up on the status of our room and notify us when it was ready. Again, he was there for us to help us move our luggage to our owned weekly villa. When Reynaldo was off, Vincente was always there to help with his pleasant personality. He too is so warm and friendly. Sheila and Jose at the front desk were wonderful, as always, and it was so nice to see familiar faces who treat their members like family. The first week we arrived as interval exchange members, and as with any resort, the II exchanges are usually given villas in the rear of the resort. However, Sheila helped keep our family as close as possible and provide us with 2 great rooms in one of the main buildings directly over the pond. One room was ready upon arrival and the 2nd not too long after. We were quickly greeted by familiar faces, Luiz, Hector, Angel, Eder, Mario, Patricia, Alfredo, Jesus (just to name a few). I was sad to hear about the accidents with Pedro and Aaron, as we missed seeing them this year. Jorge and Carlos at the Pool bar were always there with a drink. And Eder and Angel...cant say enough about them...they knew what we drank and had it ready for us every day. They were always so pleasant and friendly; wonderful personalities...my husband and I loved laughing with them and talking about family and good times. This was the first time I met Neftali, but instantly adored him as well. Another wonderful addition to the kids pool service staff. My kids spend a lot of time this year at the kids club. Sulma and Emily are amazing. They have a great personality to work with kids...very patient. The activities scheduled are interesting, creative, and fun. They really are dedicated to their job and the kids. Alex, Charlie, and Elias provided excellent and fun adult/teen activities. My kids and nieces and nephews loved the canoeing, paddle boarding, pool volleyball and bingo/lotteria. Alex and Elias were a comedic duo always joking around. They were always smiling. My girls even went and bought lotteria in the gift shop because Alex and Elias made it so fun for them. I took Zumba class with Alex every Monday, Wed, and Friday. He led a great class and was always open to new ideas. Elias was still learning, but he was a great addition to the team. Again, he was always smiling and put everyone in a good mood. Thank you to Charlie for recommending canoeing and paddle boarding, as it wasn't something we originally considered doing. Raul was awesome taking my daughter, nephew, and myself out in the mini catamaran. we jumped off to swim the in crystal green. blue waters but I couldn't get back on. Raul was able to manipulate a pulley with the string to use as a makeshift ladder and helped me back on the boat while pulling me up as well. He definitely got a workout. LOL Let me give credit to the cleaning staff who work so hard to maintain the resort. They cleaned the rooms daily and not just cleaned, actually sprayed and wiped down everything...even the bars and in between on the porch/balcony, and then sanitized with a special spray machine. This is a 5 star superb resort. The food at the pool bar was fantastic..always a delicious meal and somethin to choose from for the entire family. The Palapa had great service . We were there every day for breakfast and had a wonderful experience with Jesus, Hector, Ramero (new addition in training) , Miguel, Olisio.and Mikay. There are so many more staff that I didn't include just because there are too many to name, but each one was superb. WE extremely enjoyed karaoke night on Monday. La Trattoria was exquisite. THe food was amazing . We went back several times because there was so many options on the menu we wanted to try. After dinner, my husband and I would sit at the bar and talk with Antonio. He was so nice and friendly and we loved seeing him each night. I hope he stays at that location when we return next year! So some minor tweaks that should be addressed by management. The gym only has 2 treadmills and those are often the hot equipment. There is a manual treadmill that no one uses that should be removed and replaced with an updated treadmill. Also, there is a stepped that is roped off and has been roped off from the last time we arrived, which was a year ago. Come on...get it fixed or remove it and replace with other equipment please. Also, the wifi! Royal Resorts..Why did you change the wifi?? For years each unit had its own wifi and password and it worked perfectly. This year things changed and it was changed to a universal unsecure wifi. Was the security certificate not renewed? If you have a firewall on the computer you may not be able to log into the unsecure wifi. Also, once I connected my roku I would receive messages that someone's ipad is trying to log in and a security code would come across my screen. Not very safe at all! I also noticed on Sundays specifically, or other evenings when there was a lot of traffic the wifi wouldnt work. I would get kicked off of a device and not be able to log in until the next morning. Royal Resorts..please listen to your members and go back to the old wifi system. All in all we had a wonderful 2 weeks stay and can't wait until next year!
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: This resort is on the quiet side of Cancun. So if you're looking for a party atmosphere, this...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Alberto Vicente Martinez, Owner at The Royal Cancun All Suites Resort
Responded Sep 9, 2022
Dear Trina W. We're glad to receive your comments about your experience in The Royal Cancun. It is our goal to provide genuine and personal service to all our members and we are pleased to have met your expectations during your recent visit. We appreciate your kind comment about all our staff, we have taken note of the names mentioned and we have shared your nice comments with them. It is a pleasure to be part of your memorable moments in the Mexican Caribbean and we are happy to continue providing you with the high standards of service and comfort that we have held with you for over 20 years. We value your feedback to improve and we have shared it with the proper department. We look forward to welcoming you soon to your home away from home. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nastia v wrote a review Apr 13
4 contributions1 helpful vote
Busy location by a busy road, loud party boats pass by, no good beach, I couldn't find a Jacuzzi, which was strange for this size of a hotel. Their buffet doesn't include drinks and it's not mentioned anywhere and we have never seen it anywhere in Mexico. The price isn't cheap either. Paid $40 just for juice for kids. My husband took our kids to the buffet but had to leave for a few minutes while I stopped by to watch the kids. I informed the waiter and he nodded ok. However, we got charged full another adult price because I filled kids plates, and I didn't even sit down once it are anything there. Needless to say, the food isn't of good quality. They charge you for having a service dog even after obtaining documents from us. $75 charge for one night if stay extra to have you service dog. This hotel has plenty of bad reviews if you filter for bed reviews, so no big surprise there. Thank God we only had to stay at this miserable place for one night before going for the airport. Most stuff doesn't speak any English.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: I would skip this place and go somewhere more private, peaceful, cheaper and with better service...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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harry a wrote a review Apr 12
1 contribution
Everything was good, bell boy Vicente awesome guy and our concierge Antonio very helpful with reservations reception people Daniela & Diego very nice from the buffet Roger was helpful Carolina from housekeeping she was good The buffet was not good very outdated every morning Sam, food and the fruit was not fresh. All the time Diego from the Securty was very helpful.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tawnya R wrote a review Apr 11
Assiniboia5 contributions2 helpful votes
Extremely clean, lovely resort. Service great from bell service, concierge, food etc. Love how accommodating everyone is. Only down is the time share push from moment you arrive (we missed dinner and a swim first night as it overlapped with time to get settled). Food was excellent, fresh and always something for everyone. Great location and beautiful beach. Our family all agreed it is better on North side vs East (prettier but super wavy). Sands sister resort has more food and great service and is a nice bonus.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled with family
Room Tip: Nothing ever felt ofer crowded. Not even beach, pool or restaurants. Great Villas for larger...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kristi c wrote a review Apr 9
Slidell, Louisiana1 contribution
+1
Just got back from bringing my children to the Royal Cancun and it was the greatest time of our lives. The place is beautiful and the staff is joyful and fantastic. Our favorite Employees were Alejandro and Carlos who were in charge of activities. This place is the best and is one of Cancun's first ever resorts.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Bring a fishing pole. Meet Alejandro and he will tell you about all the great activities and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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HarpistSantaFe wrote a review Apr 7
Santa Fe217 contributions246 helpful votes
The properties at this hotel and its sister hotel are lovely, the pools clean and nice and the beaches spectacular BUT the food is HORRIBLE at best and INEDIBLE at worst! Furthermore, they discriminate against RCI, preferring their own members. RCI members can NOT make reservations in the restaurants (so are forced to eat the inferior or inedible buffets and beach garbage) AND at the ROYAL SANDS, all of the beach umbrellas and loungers are reserved for Royal members only. RCI guests are forced to sit in the blazing sun, sometimes on upright wooden chairs, with no protection!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: DISCRIMINATION against RCI owners - can't reserve restaurants or sit under beach umbrellas!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jensen O wrote a review Apr 6
1 contribution
Jeremias Chi was the best ! Always accommodating and very helpful. He worked the front lobby area. If I ever needed anything he’d help out from the moment we got there til the day we left. The Royal Cancun was awesome. Great food, service, and most importantly family friendly.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alexandra H wrote a review Apr 5
1 contribution
We came as a family of four during spring break time, this resort was perfect for what we were looking for. Laura helped us when we arrived with booking reservations for dinner and finding activities to fill our trip. Every staff member was incredibly friendly and helpful! We had a few issues trying to order room service later at night, but it was made up for in every other way! Overall an amazing trip and would recommend for those looking for a relaxing all inclusive experience!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Flyer63254731354 wrote a review Apr 3
1 contribution
We have a large busy family and Fidel did an amazing job of taking our orders for food and beverage and very quickly getting everything to us. The bartenders at the pool bar were also super responsive making delicious drinks! Thanks team Royal Cancun!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$215 - $441 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal cancun hotel cancun, international hotel cancun, club international cancun, international resort cancun, international club cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
201
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE ROYAL CANCUN ALL SUITES RESORT $177 ($̶7̶3̶7̶) - Updated 2024 Prices & Resort (All-Inclusive) Reviews - Mexico

Frequently Asked Questions about The Royal Cancun All Suites Resort
Which popular attractions are close to The Royal Cancun All Suites Resort?
Nearby attractions include Parroquia de Cristo Resucitado (0.5 miles), Torre Escénica (0.3 miles), and Playa Langosta (0.2 miles).
What are some of the property amenities at The Royal Cancun All Suites Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Cancun All Suites Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Cancun All Suites Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Cancun All Suites Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Cancun All Suites Resort?
Conveniently located restaurants include The White Box, The Black Sens, and Cocoa Grill & Seafood Restaurante.
Are there opportunities to exercise at The Royal Cancun All Suites Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does The Royal Cancun All Suites Resort have airport transportation?
Yes, The Royal Cancun All Suites Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Royal Cancun All Suites Resort?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at The Royal Cancun All Suites Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Royal Cancun All Suites Resort?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.8 miles) and Scorpion’s Temple (2.7 miles).