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Sunset Royal Beach Resort

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2,715 Reviews from our TripAdvisor Community

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Showing 1,711: English reviews
Salem, Ohio
Reviewed November 4, 2013

We vacation here yearly, and the staff have become family to us. The cleanliness and comfort are above par, the food however leaves something to be desired. The beverage selection could be improved as well. Jesus and Orbe (doormen) were extremely helpful and most friendly. They both remember us from year to year, and are a welcome sight after a...

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Thank Sean19612013
Crystal Lake, Illinois
Reviewed November 4, 2013

Overall, we enjoyed our experience at Sunset Royal. We were there the last week of October. We took the chance on the weather. It rained the first 3 days and part of the 4th, but cleared the rest of our visit. The service was very good. Waiters, bartenders and staff were very attentive to our needs. Walking distance to the...

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Thank Steve S
Chicago, Illinois
Reviewed November 3, 2013

Good food starts with good ingredients: Breakfast buffet is good because screwing up breakfast is very hard to do. Lunch and dinner can be nauseating even the a la carte. We finally got to modify our contract to "all inclusive optional" because we were cheated out of this since 2001. The idea is to skip the a. i. and eat/drink...

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1Thank Alfredo A
FOXPOINT
Reviewed November 3, 2013

We enjoyed our stay. We visited again in October. Rosa made great omelettes for breakfast. Alberto gave great service in the diner and Ever gave great delivery of food service to us on the beach in the cabanas. We missed seeing Jesus the bellboy he was on vacation, he is very knowledgeable of the area in Cancun. We had friends...

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1Thank DAN M
Deerfield Beach, Florida
Reviewed October 24, 2013

the location of the hotel is ideal for beach goers and sunbathing,service and cleanliness was good. the room a/c was loud and on all night pillows were hard. Almost everyone spoke English ,the highlight was being able to walk to the shops.

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1Thank rickie b
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for your review. Feedback is very important for us since it enables us to make positive changes where needed. As you mention, Sunset Royal is located in one of the finest sections of the Cancún hotel zone, and continues to be a first choice for travelers who prefer a first-class beach resort. We will be happy to welcome...

Denver, Colorado
Reviewed October 17, 2013

We stayed at the Ocean Spa Hotel, which is a sister hotel of this one. We took a free shuttle to this hotel to check out the beach and pool. It is fantastic. The beach is amazing and worth the trip. However, it is a huge hotel and has a ton of people there using the pool, beach, restaurants, etc..We...

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Thank chriss z
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for your review. We are delighted that you had the opportunity to enjoy the services that Sunset Group hotels has to offer. There is no better way for us to improve than through communication with our guests, and we truly appreciate your feedback. We hope to welcome you back in the future.

Spokane, Washington
Reviewed October 16, 2013

First I have to say the folks working at Sunset Royal are all very, very nice and helpful. They have a program helping sea turtles that was fascinating. We got to help launch the baby turtles one night. However, I am sorry to say the food in both restaurants for all meals was bad news. Whether it was buffet or...

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1Thank rainingsnow
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for taking the time to provide your feedback. It is always great to receive positive comments on our staff and we are happy to read that they provided you with a personalized service. I will be sure to share this with the them. We are delighted you had the opportunity to participate in our turtle release program. Eight...

Monterrey, Mexico
Reviewed October 15, 2013

Unfortunately, we also were caught in the timeshare presentation trap. We we're asked to dedicate 90 minutes for a presentation and finally we spent more than 5 hours, in a location out of the hotel. We really felt deceived. After this trap, nothing else looks ok. Be careful with these guys.

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2Thank LeopoldoBarran
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for your feedback. Participation in our residence club presentation is meant to be fun and informative, we have however informed our senior staff about your experience. We strive to provide a memorable vacation experience to all guests. We regret to hear this was not your experience and hope you will give us a second chance to provide you...

Morgantown, West Virginia
Reviewed October 14, 2013

Five of us had a great time at this resort - food and activities were wonderful. Roberto, provided us with coffee and pastries each morning. Everyone was very nice and helpful. Fernando did a very good job of providing a scuba refresher course in the pool.

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Thank wildlifeloverWV
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for reviewing your time at our resort. We are delighted that you enjoyed your stay with us; that is the goal and commitment of every team member at our resort. Thank you for your kind words for our team, especially Roberto and Fernando, they will be thrilled. We hope to see you back next year.

Crown Point, New York
Reviewed October 14, 2013

We've been to the Royal Sunset & Sunset Lagoon several times over the past 15 years. First as guests of owners, a few times through expedia & a few times directly through the hotel. We love both places. The staff is awesome. They make it fun. Lots of excursions to ruins, xel-ha, xcaret, and so on. Huge list of affordable...

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Thank Bonniecp
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

We thank you for sharing your experiences with other travelers through this media. It gives us great pleasure to know that you had a wonderful experience during your stay at Sunset Royal; your perceptions with regards to our services helps us to improve and maintain the level of service that distinguishes us. Your comments will be transmitted to the all...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $181 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#35 Luxury Hotel in Cancun
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Sunset Royal Beach Resort staff and other travelers.
114 questions
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Arlington, Texas

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Questions? Get answers from Sunset Royal Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay away from lower floors close to middle of the hotel the band plays all night”
  • Stains on comforter
  • Hair around blow dryer that is definitely not mines :(
  • Dingy gray rough towels
LovelyL1946, 4 days ago | Read review
“Ocean view have a tiny stand only balcony. Stay away from the elevators if you have an early morning tour to get up for.”
ILuvMX2013, 4 days ago | Read review
“Awesome Marina view & beautiful sunsets on that side nightly.”
greenlycynthia, 1 week ago | Read review
“Definately worth the trip!”
cherylemery, 1 week ago | Read review
“favorite employee Cesar at the Aqua Grill”
EllenS325, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question